Moving to a new dimension of networks. Connect IQ: evaluator

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1 Moving to a new dimension of networks Connect IQ: evaluator

2 Welcome to Connect IQ evaluator We begin the journey into the new network dimension with the BT Connect IQ evaluator. This is a complimentary evaluation based on your organisation s objectives and goals. BT Connect IQ is our approach to assess and improve your organisation s Connect IQ. The evaluator is the first part of the journey. The BT Connect IQ evaluator provides a multi-dimensional rating of maturity and a Connect IQ roadmap based on gaps between your current and desired future state. We include recommendations and insights including comparison benchmarks to peers. BT Connect IQ Insights are based on real life customer engagements as well as empirical performance metrics. Benefits of Connect IQ evaluator Access to BT experts to help you with your IT and network strategy See how you compare with other organisations understand maturity across organisation and industry with BT Connect IQ benchmarks Use the results to help you with growth and investment cases within your own organisation See the latest insights into the current and future technology trends and how that in turn supports IT and business strategy Get the latest trials and offers to help you improve your Connect IQ. Is your network ready for the current and future challenges? Complex application delivery chain: End-user experience of applications can be reliant on a number of loosely coupled components, for example, content delivery networks, different ISPs and 3rd party providers. Gone are days when a web page is hosted from 1 server, the average web page has over 11 different hosts, made up of content that is hosted by a complex network of 3rd party providers Changing application mix: There is a rapid growth of internet traffic. Based upon analysis of 40 large multi-nationals it can be seen that on average 50% of http traffic being carried on a IPVPN is non-business related; and http typically averages 30% of traffic, sometimes over 40%. Source: BT Insights Database IPv4 to IPv6: Now is the time to prepare for IPv6 deployment as the Internet evolves from a homogeneous IPv4 network to a hybrid IPv4-IPv6 Internet Growth of SaaS and mobility: Organisations struggle to apply best practice to new wave IT: 73% of enterprises say that the inability to provide SaaS or social media SLAs prevents IT from supporting those technologies; 64% find that delivering IT support for mobility is almost impossible; and 64% believe the lack of transparency of into the performance of cloud and SaaS providers is reversing their IT maturity. Source: Compuware Increasing number of security threats: Cyber crimes can do serious harm to an organisation s bottom line. A study found that the median annualised cost of cyber crime for 50 organisations is $5.9 million per year per company (range $1.5 - $36 million), 56% up from the previous year. Source: Ponemon Institute Research Report. One of our customers had slow Sharepoint transactions. We deployed connect applications and reduced their download times from 30 secs to less than 5 secs, and reduced their Sharepoint data over their WAN by 85%.

3 Creating an Intelligent network The BT expert will help you evaluate your Connect IQ against three key metrics that are important for an intelligent network. Each of the three metrics of Business & Operational Integration, Performance and Security will have five questions that will cover the key issues impacting Connect IQ. Information security Physical security Network security Security governance IT security Business & operational integration: The extent to which your ICT investment and performance are linked to your processes and strategic objectives. Inventory and asset control Finance Organisational models and executive management Business service management Skills and people ope B ra t Intelligent network P er ss & ation ine integr us nal io Sec uri ty Security: The readiness of your network security to proactively visualise and analyse security threats. for m a nce Performance: The ability of your network to predict and respond to performance metrics for cloud, video and web based services across the entire application delivery chain. Employee applications Network reliability Customer applications Traffic mix Agile network

4 Roadmap to improve maturity With the BT expert, customers will be asked to provide their now state and planned future state against model answers created for each of the questions listed above. The now is the level that best corresponds to your current status and the planned is the level that best corresponds to where you intend to be in the next 24 months. Maturity definition example: Performance Level 1 Reactive At Level 1, you have limited monitoring of network and application performance and network design is reactive to customer affecting events. Level 2 Aware At Level 2, you can monitor and see trends about network and application performance and outcomes. But the information can be silo d and difficult for non-ict specialists to access and interpret. Level 3 Effective At Level 3, you can monitor performance well with a clear link to business outcomes. There is an effective use of optimisation technologies and application aware network monitoring. Level 4 Integrated At Level 4, business leaders can use a dashboard to proactively resolve issues before they are business affecting. Integrated use of end user experience monitoring enables rapid fault domain isolation and proactive alarming. Mature use of dynamic path selection can manage hybrid networks. Level 5 Predictive At Level 5, ICT can automatically detect and resolve issues. Resources can be dynamically flexed based on policy and performance extends to include web and cloud based services.

5 Did you know? Sales conversion increases by 74% when average page load times drop from 8 seconds to 2 seconds. Based upon analysis of 10 million page views of 30 major retailers. Did you know? Performance data analysed across 30 large organisations using Connect Acceleration showed the mean average reduction in network traffic using our Acceleration service was 66%. Half of the companies achieved between 54% and 80% with a quarter achieving under and over these values. Connect IQ Dashboard BT Connect IQ provides an interactive approach to this discovery process. The Connect IQ evaluator is based on a 15-question methodology that can be conducted either at your premises or via a Web conference. At the end of the evaluation the results are presented via a dashboard including four main sections Connect IQ Radar chart, Maturity Sensor, Insights and Recommendations. Maturity sensor: Takes the output from the radar chart and presents the top three most important metrics to understand how to improve between the now and future state. We will discuss those metrics with the largest gaps as well as the hot topics that you are facing. Connect IQ radar chart: Multi-dimensional rating of maturity for each metric and question. This is sensitive to your profile and orientation as well as showing a simple gap analysis of your current and desired maturity. Insights: Connect IQ evaluator mines a library of qualitative and quantitative data points based upon real life customer examples and empirical data metrics. Recommendations: Identifies the latest trial offers and recommended next steps to improve Connect IQ maturity.

6 Register for BT Connect IQ evaluator Register at Working with our BT experts we will provide you with a multidimensional rating of maturity and Connect IQ roadmap with recommendations and insights. Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: PHME 64046

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