HP Business Service Management 9.2 and

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1 HP Business Service Management 9.2 and Operations Analytics Mark Pinskey Product Marketing Network Management 2011Hewlett-Packard 2013 Development.The information Company, contained L.P. herein is subject The to change information without contained notice herein is subject to change without notice

2 Top trends for 2013 REDUCE COSTS CLOUD ADOPTION MOBILE COMPUTING STANDARDIZATION ANALYTICS

3 IT & Business Value IT Apps/Services are evolving Virtualization, Cloud and Mobility are increasing IT Service complexity Hybrid/Cloud/Mobile Service Virtualized IT Service Custom Apps Custom Apps Cloud, SaaS, Outsourced Physical IT Service Custom Apps Complexity Virtual Change volume, velocity Virtual Complexity Change volume, velocity, variety Managed but not owned Time

4 HP Business Service Management Achieve operational excellence.in a dynamic world Run-time Service Model Comprehensive, automated and up-to-date model for dynamic services Universal event correlation & Service Intelligence Server Network Virtualization 3rd party monitoring tools

5 HP Application Performance Management 360 view of application health End users Private & public cloud Mobile Proactive Identify issues using global synthetic transactions before your customers find them Proactive Real Time Capture each real user experience, transactions and behavior from every location Depth Real time Depth Drill down deep into transactions across the entire system, from end-user to the mainframe Broad coverage of applications: SAP, Citrix, SharePoint, Java,.NET, Mobile applications, web 2.0, other protocols Track Know where every transaction is at every second of every day Available on-premise or SaaS

6 HP Systems Management Linking physical, virtual and hybrid cloud environments Heterogeneous Consolidate Automatic RCA Consolidated Monitoring Flexibility via both HP agents and HP SiteScope (agentless) Microsoft SCOM and Nagios events and topology via integration adaptors Other 3 rd party events Heterogeneous Monitoring Any physical platform (Linux, Windows, Unix) Market-leading virtualization platforms (VMware ESX, Microsoft Hyper-V, Citrix Xen, Solaris Zones) Packaged applications using Smart Plug-Ins Automatic root cause analysis Topology-based Event Correlation (TBEC) Auto-baselining Dynamic thresholding

7 HP Network Management Redefining your Network Management Practice NETWORK MANAGEMENT CENTER Network Operation Center Efficient Automate d Secur e Fault Availability Performance Change Configuration Compliance Diagnostics Advanced Network Services Trending Reporting Securely manage more customers, departments or sites at lower cost. Quickly and easily train, deploy, integrate & operate. Efficiently monitor from a common console using unified network data. Automate Root Cause Analysis, compliance, diagnostics & remediation. Manage cloud, virtualization & advanced network services. Private Clouds Enterprise Network Public Clouds

8 Run-time Service Model Comprehensive, automated, and up-to-date model for dynamic services Run-time Service Model Integrated/Federated HP CMS 3 rd party CMDB

9 Run-time Service Model Identify, Prioritize, Analyze, Resolve events and incidents faster USER EXPERIENCE Impacted users APPLICATIONS Web server Exchange app Active directory VIRTUAL INFRASTRUCTURE VM Hypervisor VM VM PHYSICAL HOST (server) Host RESOURCES( network, storage) Disk Prioritized Issue

10 Automate with universal event correlation Automatically related to a complete model of the IT infrastructure HP Service Manager BMC Remedy OMi BSM Platform ArcSight Logger Microsoft SCOM SCOM & Nagios Integration Adapter Run-time Service Model Open Integration Adapter Interfaces HP Integration Adapters NNMi Linking the NOC and the SOC NAGIOS 3 rd Party Domain Mgrs SIM APM SiteScope OM/PM Complete cross-domain visibility of IT infrastructure issues

11 HP Service Intelligence Analytics that converts data into actionable knowledge 1 Service Health Analyzer (SHA) Anticipate issues before they occur 2 Service Health 3 Service Health Optimizer (SHO) Reporter (SHR) Optimize your IT engine Understand issues from a services view 4 Service Level Management (SLM) Align IT to business and gauge total health Analyze the past. Optimize the present. Anticipate the future. Build upon the Run-time Service Model

12 Service Health Analyzer Run-time Predictive Analytics ANTICIPATE real IT issues PREVENT business impact REMEDIATE events quickly Powered by the Run-time Service Model The Value You Get from SHA Correlate real-time metric abnormalities with topology Built upon the Run-time Service Model Automatically capture real thresholds Uses historical performance data to build dynamic thresholds Take action before service impaired Identifies abnormal behavior and sends out an alert Zero Configuration. Zero maintenance. Up and running in 1 hour

13 SHA Proof Point: Predictive Analytics SHA predicts issue 60 minutes before it happened 1 Early morning: Metric performing within baseline 3 11:00am: Metric violates threshold Gray Area: Dynamic threshold (baseline) created Footer goes here by SHP 4 11:30am: Service now unavailable standard monitoring generates alert SHA detected problem and sent alert one full hour before the service failed! 2 10:30 am - SHA detects an anomaly and sends out an alert.

14 What else is needed for Operational Analytics Event triage and Correlation Log Management logs Operational Analytics! Understand the health and performance of IT Understand logs and raw data across IT Better insight and business context

15 Machine data is everywhere Logs Events flows Logs/ events/ flows App Applications Cloud Structured/ raw Devices/ Network Virtual Users/ employee data Mobile devices Physical

16 traditional dc saas Packaged Applications Employees IT Metrics/Analytics Storage Public Cloud Securi ty What s needed to understand your IT data Log Intelligence - collect, store, analyze everything Service Virtual Models Fabric Mobile Monitoring managed cloud Collect Store Analyze Software Driven Networks Assuring the Hybrid Environment in-house App custom apps Systems Monitoring private cloud suppliers 22 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

17 traditional dc saas Packaged Applications Employees IT Metrics/Analytics Storage Public Cloud Security Collect everything Comprehensive borderless collection from any log/ event/ flow generating source Any structured or unstructured data Agent or agent-less collection Legacy applications support Proprietary log formats Raw syslog Raw file based logs Events suppliers Service Models Mobile Monitoring Assuring the Software Driven Networks Hybrid Environment in-house managed cloud custom apps Systems Monitoring Virtual Fabric App private cloud 23 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

18 Store everything Convert all machine data into a single format for unified search, report, and retention Raw machine data Jun :16:03: %PIX : Deny TCP (no connection) from /15605 to /443 flags FIN ACK on interface outside Jun :53:16 drop gw.foobar.com >eth0 product VPN-1 & Firewall-1 src xxx.xxx s_port 2523 dst xxx.xxx.10.2 service ms-sql-m proto udp rule 49 Unified data Time (Event Time) 6/17/ :16:03 6/17/ :53:16 name Device Vendor DeviceProduct Category Behavior Category DeviceGroup Category Outcome Deny Cisco PIX /Access /Firewall /Failure Drop Checkpoint Firewall-1/VPN-1 /Access/Start /Firewall /Failure Category Significance /Informational/ Warning /Informational/ Warning Benefit: Single data for searching, indexing, reporting, and archiving 24 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

19 Analyze everything Simple text-based search tool for analysis, reporting, and troubleshooting Quick forensics and investigation through a simple search tool Easily search and report on historical data Retention of logs as per regulatory compliance Compliance reporting through continuous monitoring Feed unified data into event correlation engine for faster response to incidents 25 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

20 A new approach: Operational Analytics Collect, store, and analyze enterprise IT data apps, ops, devices, and everything else Collect, store and analyze everything Consolidate in a single dashboard Correlate to understand impact and root cause Visibility into dynamic service models for better analysis Easily search logs and events for improved services and better decisions 26 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

21 ArcSight BSM Integration Integrate across business, operations, security & testing to increase IT efficiencies Operations Bridge Linking NOC and SOC 3 Enterprise Security Apps Server Storage Network 2 IT Search for Ops Logs for Ops 1 Network Equipment Applications Firewalls/ VPN Physical Infra Intrusion Detection DBs Web Traffic Virtual Infra Anti-Virus Directory Services System Health Info Identity Mgmt

22 Vodafone Ireland Journey to Operational Excellence Initial Challenge: Reactive, introspective, fragmented IT operations process Solution: HP Business Service Management 9.2 (APM, OMi, DDMA, SHA, ArcSight IT Improvements 66% reduction in customer impact 28% reduction in number of major incidents 77% reduction in cumulative monthly downtime Business Benefits IT resources are more closely aligned with business needs IT better supports the business ability to improve customer retention, drive market growth and manage overhead costs Cost savings $1.2M in one year, 300% ROI

23 HP BSM differentiation Only vendor to do ALL 6 Real time visibility into rapid change Service Intelligence built on RTSM Manage across build, run & secure Automate with universal event correlation Broad heterogeneous coverage Predictive Analytics

24 THANK YOU

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