Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes

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1 Aternity Virtual Desktop Monitoring Complete Visibility Ensures Successful VDI Outcomes

2 Realizing the Benefits of VDI Requires Illuminating Four Performance Blind Spots Without comprehensive visibility into application performance as experienced by their end users, enterprises lack the critical insight needed to effectively plan, manage, and troubleshoot VDI environments. VDI deployment benefits, such as improving flexibility, operational efficiency, and control, won t matter if enterprises cannot maintain excellent application performance. The challenge is that virtualization disrupts the traditional relationship between applications, physical hardware, operating systems, and presentation layers. Without comprehensive visibility into application performance as experienced by their end users, enterprises lack the critical insight needed to effectively plan, manage, and troubleshoot VDI environments. To realize the benefits of VDI, enterprises need a comprehensive, unified view that illuminates the four primary Virtual Desktop blind spots: 1. Client-side Latency: The latency of the remote display protocol, responsible for painting the End Point device s screen, as experienced by the user 2. Application Execution Time: The actual click-to-render time of business activities on the Virtual Desktop 3. Host Resource Availability: The ability of a Virtual Desktop to acquire sufficient host resources to optimally execute its tasks 4. Infrastructure Latency: Remote file share performance and total duration of network and server processing time until the Virtual Desktop receives a response from the application s server-side components By monitoring the performance of any business activity within any packaged or custom application, and correlating it with the key performance indicators of the underlying desktop virtualization, Aternity Workforce APM empowers enterprises to achieve successful VDI outcomes. The four primary VDI blind spots 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 2

3 Aternity s Approach to Closing the VDI Visibility Gap By effectively transforming every desktop physical or virtual into a selfmonitoring platform that is user experience aware, enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. Aternity Workforce APM monitors any application on any physical, virtual, or mobile device, providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every desktop physical or virtual into a self-monitoring platform that is user experience aware, enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. Aternity Workforce APM provides several key capabilities for enterprises deploying VDI. Enterprises can define user interactions with applications in the context of a business workflow to provide business context Focuses first on the end user: Unlike traditional APM, desktop, or virtual desktop performance management tools, Aternity Workforce APM has a deep understanding of the enterprise end user - their identity, role, department, office location, and the full range of business activities for which they are responsible. Any application, any device: Aternity Workforce APM extends real-time visibility of End User Experience across the widest range of applications such as Cloud, Mobile, Thick Client, Web-based, Rich Internet, Java, and.net, and virtual platforms such as VMware Horizon, Citrix XenApp or XenDesktop. Correlates user experience to application, device, and VDI Infrastructure health: Aternity Workforce APM correlates end user experience with business activities, Virtual Desktop and hypervisor resources, top process consumers, and guest resource starvation conditions. Real-time Performance Analytics: For every performance metric collected, Aternity Workforce APM automatically sets baselines that enable proactive problem detection, impacted user isolation, and probable cause analysis across all tiers of the Virtual Desktop Infrastructure. Business Activity Analytics: Aternity Workforce APM enables enterprises to define user interactions with VDI-based applications in the context of a business workflow, to measure, manage, and improve workforce productivity Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 3

4 Incorporating These Capabilities into its Dashboards Enables Aternity to Illuminate the Four VDI Blind Spots with a Consistent, Unified Approach 1. Client-side Latency Enterprises use the Remote Display dashboard to analyze the performance of remote display protocols responsible for painting the End Point device s screen, such as Independent Computing Architecture (ICA) from Citrix, PC over IP (PCoIP), and Remote Desktop Protocol (RDP). The dashboard shows status of remote protocol latency for devices and locations on both the client side and the server side, as well as trends over time. Color-coded status is determined by analyzing all measurements relative to automatically generated baselines or manually set thresholds. The Remote Display dashboard points the IT Ops team in the right direction to identify and resolve remote display protocol performance problems. Track Remote Display latency over time and across the enterprise 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 4

5 2. Application Execution Time IT Ops must proactively monitor application execution time on three levels the entire portfolio of enterprise applications, any single application, and cases of trouble impacting individual users. Aternity Workforce APM provides dashboards that address each of these levels. The My Enterprise dashboard provides the high-level view of overall performance across the enterprise, by physical, virtual, or mobile device type. It shows the aggregated performance status by business location and geography, the status of each application, incidents, device health events, and general key performance indicators that impact users across the enterprise. Like all Aternity dashboards, My Enterprises is fully interactive, so selecting an application delivered on VDI will cause the dashboard to update to show the metrics relevant only for that application. Evaluate the performance and health of the full portfolio of enterprise applications, by device type and location The Application Status dashboard shows the performance of a single application, including business activity performance relative to targets, status trends over time, and performance by geographic location. This dashboard helps application owners and other IT stakeholders quickly evaluate the performance of a given application, and identify problematic activities, departments, servers, device types, trends, business locations and geographic locations Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 5

6 Review the performance of a single application by business and geographic location For a single user, the User Experience dashboard shows the performance of all applications on all of their devices, the response times for the critical business activities they conduct within any application, and any application or device issues they have experienced. IT Ops can obtain a VDI-specific view of user experience by either selecting the virtual desktop for device type or by selecting an application delivered on VDI. Analyze user experience across the full portfolio of applications used on all devices 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 6

7 3. Host Resource Availability Aternity Workforce APM provides a variety of metrics at the virtual desktop and hypervisor levels that enable analysis of host resource availability. Although traditional virtualization management products also gather these metrics, Aternity Workforce APM provides additional value by correlating them to application performance and user experience in order to provide a comprehensive view of the impact of resource availability on workforce productivity. Trend Virtual Desktop and hypervisor resource availability relative to baselines 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 7

8 4. Infrastructure Latency When applications running on VDI experience poor performance, IT Ops must also examine the infrastructure latency between the Virtual Desktop and the back end data center infrastructure. Poor application performance can be caused by remote file share performance and the total duration of network and server processing time required for the Virtual Desktop to receive a response from the application s server-side components. Aternity Workforce APM enables IT Ops to drill down into the performance of any application activity to determine the contribution to overall response time made by the client device and the infrastructure. The Activity Analysis dashboard provides deep technical insight into the performance of a single business activity within an application. The dashboard not only shows the trends of overall response time, contribution by client device and infrastructure, but also provides insight into traffic volume and payload. Analyze the contribution to overall response time by client device, infrastructure, and traffic volume 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 8

9 Putting it All Together by Guaranteeing Service Delivery of Applications Running on VDI The combination of a user-centric view, the ability to illuminate all four VDI blind spots, real-time performance analytics, and business activity analytics enables IT Ops to guarantee service delivery of applications running on VDI. Aternity Workforce APM provides a single, consistent approach for IT Ops to ensure quality of service for any application running in the VDI environment by proactively identifying incidents related to performance deviations in any of the four blinds spots discussed above. The Incident Impact dashboard provides the current status of a selected incident, including details about all End Points in the impacted group, enabling IT Ops to drill down into incident details for faster problem resolution. The End Points Status graph provides a summary of the status of all End Points in the group, over the lifecycle of the incident, from 30 minutes before the incident until 30 minutes after the incident. The Top Impacted End Points chart shows the five groups that are most impacted, organized by location, department, office, or subnet. The End Point List in the bottom half of the dashboard provides detailed information about each End Point involved in the incident at the selected time. Proactively detect and analyze incidents by severity, impacted users, and business locations, to prioritize response 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 9

10 Addressing Four Key VDI Use Cases with Aternity Workforce APM Proactively identifying and resolving performance issues by illuminating the four VDI blind spots is a critical requirement for enterprises to ensure successful VDI outcomes. But service assurance alone is not enough to ensure the expected gains in flexibility, operational efficiency, and control that enterprises expect. Aternity Workforce APM enables the line of business to determine the impact of the VDI deployment on workforce productivity, not just on CPU, memory, or I/O performance. By monitoring the performance of the user s business activity within any packaged or custom application, and correlating it with the key performance indicators of the underlying virtual desktop, Aternity Workforce APM enables enterprises to address four key VDI use cases necessary to achieve successful VDI outcomes Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 10

11 1. Compare performance before and after migrating applications to VDI After migrating applications to VDI, enterprise app owners and IT Ops teams need to prove that application performance has not suffered as a result. Aternity Workforce APM enables a side-by-side comparison of application performance by business activity, before and after migration. MyPortal activities run as well or better in EMEA after migrating to VDI 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 11

12 2. Validate SLAs are being met after migrating applications to VDI Any benefit in flexibility and control from a VDI migration will be outweighed if application performance fails to meet committed SLA targets. Aternity Workforce APM provides an enterprise-wide view of SLA compliance for all business activities executed on all applications, whether running on virtual, physical, or mobile devices. And it displays this information by department or geographic location for further analysis. Only 80% of Siebel Search Account activities are meeting SLA targets 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 12

13 3. Compare app performance on physical devices and VDI To justify expanding the VDI deployment more widely, application owners must prove to the line of business that their applications perform as well or better on VDI as they do on different physical desktop configurations across the enterprise. Aternity Workforce APM provides the Device Type Comparison dashboard to address this requirement. Using this dashboard, enterprises can examine the relative performance of business activities executed on applications running on physical and virtual desktops. Most BranchPortal business activities run significantly faster on VDI 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 13

14 4. Cost justify additional VDI investment by reporting the financial impact of lost productivity Associating poor application performance to a financial measure of lost productivity is a powerful way for IT to cost justify additional VDI investment. The Productivity dashboard in Aternity Workforce APM provides this analysis, for all monitored business activities for any application running on any device throughout the enterprise. It displays this information both by geographic location and by functional department, using a heat map, so that decision makers can quickly understand the impact of poor application performance. Poor performance on MyPortal home page has had a major impact on lost productivity over the past 30 days, especially on the sales team 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 14

15 United States (HQ) 200 Friberg Parkway Suite 1004 Westborough, MA Europe Standard House Weyside Park Catteshall Lane Godalming GU7 1XE United Kingdom Conclusion Aternity Workforce APM With Aternity Workforce APM, enterprises get all of the capabilities that their VDI administrators, IT Ops, and line of business teams need to effectively troubleshoot, manage, and plan VDI environments. A certified partner of both VMware and Citrix, Aternity enables enterprises to address the key use cases necessary to ensure successful VDI outcomes. Implement as SaaS or On-premise Aternity Workforce APM provides a SaaS or on-premise platform for ensuring the reliability of any business-critical application running on mobile, virtual, and physical devices. Request a free product evaluation: About Aternity Aternity monitors any application on any physical, virtual, or mobile device, providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every device physical, virtual, and mobile into a self-monitoring platform that is user experience aware, enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. Visit to register for a free product evaluation today. Find AternityInc on: 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.

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