Tivoli Automation for Proactive Integrated Service Management

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1 Tivoli Automation for Proactive Integrated Service Management Gain advantage with Tivoli Automation portfolio Optimizing the World s Infrastructure 24 October 2012, Moscow 2012 IBM Corporation

2 Acknowledgements, disclaimers and trademarks Copyright IBM Corporation All rights reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products, programs or services do not imply that they will be made available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth, savings or other results. All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. Information concerning non-ibm products and services was obtained from a supplier of those products and services. IBM has not tested these products or services and cannot confirm the accuracy of performance, compatibility, or any other claims related to non-ibm products and services. Questions on the capabilities of non-ibm products and services should be addressed to the supplier of those products and services. All customer examples cited or described are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer and will vary depending on individual customer configurations and conditions. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography. IBM, the IBM logo, ibm.com, Tivoli, the Tivoli logo, Tivoli Enterprise Console, Tivoli Storage Manager FastBack, and other IBM products and services are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol ( or ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at ibm.com/legal/copytrade.shtml 1

3 Speed delivery Improve economics Drive innovation Improve operating dexterity Redesign client relationships Uncover new profit opportunities 2 2

4 .. issues with application performance are impacting corporate revenues by up to 9%. Poor application performance translates to lost revenue, research shows, Network World Nearly 60% of survey respondents reported the inability to identify issues before end users are impacted Poor application performance translates to lost revenue, research shows, Network World Organizations spend 54% of each outage detecting and identifying. EMA Decreasing IT Operational Costs by Accelerating Problem Resolution, EMA 3 3

5 How do you manage the Service? Z Series, P Series, Blade, SUN, UNIX etc. Virtualization? Network Equipment Network Devices Connectivity Remote Office / DC Networks Systems Applications OS? Applications? Websphere, Webloagic, SAP, DB2, Oracle, Microsoft, SQL, Exchange, Lotus, Composite Apps etc. Remote Offices, Remote DC, Corporate Access IT Assets / Support Corporate IT Assets, Communication and Service Desk Support Mobile Device Access to Service, Mobile Endpoint Management Mobile Devices Employees / Customers Internal / External Users of the Service or Business Critical Apps, Endpoint management 4

6 Tivoli Automation Portfolio for Proactive Service Management Smart Cloud Netcool Family Omnibus, Network Manager, Network Change Manager, Impact, Network Analytics, Network Performance Manager Networks Systems APM / Monitoring / Provisioning / ISDM / Cost Management Smart Cloud Remote Office / DC Applications APM / Provisioning / Cost Management / Workload Automation Smart Cloud APM / Provisioning / Workload Automation / Endpoint Manager IT Assets / Support Smart Cloud Control Desk / Provisioning / Endpoint Manager Tivoli Endpoint Manager Mobile Device Smart Cloud Virtual Desktop Employees / Customers APM / Control Desk / Provisioning / Endpoint Manager 5

7 Visibility, Control and Automation Application Discovery End User Experience Transaction Tracking Deep Dive Predictive Analytics Visibility into application resource dependency Transaction performance monitoring to ensure SLA compliance Rapid problem isolation through transaction path analysis Domain-specific operations tools for diagnosis and repair Proactive Management to reduce outages & improve business performance shared data & common services See the end-user experience Drill into an issue Follow changing workloads Understand application dependencies See steps across the cloud Mobile devices & smart endpoints Highly virtualized applications, storage & networks Private, public & hybrid clouds 6

8 End to End Service Visibility Take the guesswork out of end user experience management with smart drill downs Easy to understand dashboards track availability, performance, and capacity Role-specific screens for both Operators and Application Development teams Built on best practices, yet easily customizable with a wide variety of widgets Runs on smart devices 7

9 Success is driven through a holistic approach to delivering and managing services that adapts to changing business priorities VISIBILITY CONTROL AUTOMATION See and understand your business in real time Transform and adapt while limiting risks Standardize best practices and achieve greater efficiency 8 8

10 Analyst and industry leadership 5 of 5 Top global investment banks Gartner Magic Quadrant Leadership: APM IT Event Correlation & Analysis Strong Positive in Gartner Market Scope: Network Configuration & Change Management Business Service Management IT Service Management Support Tools Data Canter Automation 8 of 10 Top insurance companies 9 of 10 Top wholesale banks #1 in Overall Service Assurance, Fault and Event Management, Performance Monitoring EMA Radar Leadership: APM for Cloud Services: Best Cloud Vision & Design; Value Leader Multi-Component APM Solutions Business Service Mgmt: Service Impact: Strong Value, Best Business Impact 7 of 10 Top automakers 14 of 20 Top financial services IDC Market Share: #1 Overall System and Network Management #1 Performance Management #1 Event Management #1 Network Management Software Industry leading solution Extensive customer base 9

11 Portfolio News

12 IBMSmartCloud Control Desk Holistically controls complex service management processes 11 11

13 IBM SmartCloud Monitoring and Provisioning Visibility and Control of Optimized IT Infrastructures and workloads IBMSmartCloud Monitoring IBMSmartCloud Provisioning End-to-end element visibility Proactive problem analysis Intelligent workload placement License optimization Capacity planning Highly resilient cloud manager Hypervisor agnostic platform Advanced image management Image lifecycle composition Start small and scale up Real-time capacity on-demand Analytics based optimization 12 12

14 IBM SmartCloud Application Performance Management Optimize end user performance and prevent outages See Value Quickly NEW! Out-of-the-box dashboards provide at-a-glance KPI readouts from anywhere NEW! Get SmartCloud APM up and running quickly in your environment with new agentless transaction tracking technology 13 Comprehensive Coverage NEW! Supports the latest IBM and non-ibm middleware. Updated support for DataPower, DB2, WAS, SAP and more NEW! Monitor both traditional and cloud-based applications. Leverage IBM Expertise NEW! Built-in IBM expert advice guides operators to possible root causes and recommended actions. NEW! Impact analysis dashboards allow you to easily pinpoint which parts of your user base are being 13

15 IBM Endpoint Manager Extending Enterprise endpoint management to Mobile Assures Security IBM Endpoint Manager Reduce Expense Mobile Lifecycle Management Security threat detection and automated remediation Advanced management for ios, Android, Symbian, Windows Phone Extends IBM s existing 550,000 endpoint deployment Enterprise Servers, Desktop and now Mobile 14 14

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