White Paper Application Performance Enhancement. Product & Solution. Application Management & Modernization.

Size: px
Start display at page:

Download "White Paper Application Performance Enhancement. Product & Solution. Application Management & Modernization."

Transcription

1 White Paper Application Performance Enhancement. Product & Solution Application Management & Modernization.

2

3 Content. 1. Understanding Performance Enhancement Exploring Performance Enhancement APE Use-Cases APE value proposition Implementing APE in your organization Selecting and using the right APE tools Creating APE reports for all stakeholders Additional Information Literature. 11

4

5 1. Understanding Performance Enhancement. 4 5 According to a study by Gartner, in 2011, about $2 billion were spent worldwide on application performance monitoring licenses and first-year maintenance contracts. This is a 15% increase over the $1.7 billion spent on Application Performance Management in IT and business services have grown exponentially in size, diversity, and complexity over the past few years. With the advent of new technologies and architectures, the abstraction of IT complexity has become a major challenge for IT service providers trying to guarantee high quality of their services. 57% of mobile web users had problem in the past year when accessing a website and 47% had a problem accessing an app on their phone (Compuware, 2011). Nowadays, business critical applications must not just be available 24x7, but they must perform optimally at all times for all users. Applications no longer reside in one location and it s not entirely possible to know precisely which set of components the applications are relying upon. The lack of transparency for business transactions and services not only affects the quality of service for the customer but also affects effective utilization of internal resources for the service provider. Application Performance Enhancement (APE) solutions safeguard high application availability by enabling performance monitoring, pro-active failure resolution and optimize resource usage during service management. APE as application analyzer and troubleshooter To achieve the needed quality of service, IT infrastructure and operations (I&O) professionals monitor the weakest links in the delivery chain. Over time, the focal point has moved from networks to systems to application code. APE is not only responsible for uninterrupted smooth service and high availability but also supports application assessment and debugging. With different APE solutions available, blind spots in an application can be made transparent and applicationdependencies can be identified. In addition, these solutions enable root-cause analysis to isolate the erroneous source code responsible for a particular failure increasing the efficiency of service management.

6 2. Exploring Performance Enhancement. The success of an individual company today is measured in terms of the performance and availability of its business services and its underlined IT infrastructure. Business services and IT infrastructure have grown exponentially in size, diversity, and complexity over the past few years. The complexity of several transactional business services has reached a point where the diversity of issues generated from multiple dependencies is way beyond what team skills and cooperation can handle. The difficulty of resolving issues in transactions and applications directly affects the quality of service and the enterprise s overall productivity and revenue. It also contributes to a significant amount of unplanned work for many IT resources, which affects IT operational costs. 2.1 APE Use-Cases Currently, companies face a host of challenges to define service levels in their Service Level Agreements (SLAs) in terms of standard metrics and also find ways of complying with them. They are focusing on to find a solution to define parameters and measure service availability and performance monitoring of their respective systems. The business challenges faced by different service companies can be summed up as: 2.2 APE value proposition APE is no longer limited to server or network monitoring within the enterprise. The end-user experience has now become a critical part of the discipline. The performance of a business process depends on the efficiency of the complex ICT landscape across all layers needing an E2E monitoring from the datacenter until the end user (Figure 1). With these solutions, a transaction can be traced right from its origin and an error can be spotted either on the user-side (UIs, ISPs), in the network (Application Servers, Web Servers) or in the data centers. APE solutions provide organizations with a strong basis to set up and measure E2E application performance in terms of specific Key Performance Indicators (KPIs).Using these KPIs, application owners can rate the performance of their respective networks/applications and find out how well their current service levels stack against the ones mentioned in the SLAs. APE solutions enable the generation of KPIs such as number of errors encountered during a particular timeframe and number of business users affected by a failure. Draft an End-To-End(E2E) service monitoring methodology. Optimize application performance across the network to reduce risk of downtime and proactively identify performance impacts. Capture real-time visibility into network performance to quickly determine the issues impacting the network. Baseline network performance and perform trend analysis to detect network outages in advance. Devise a mathematical model that describes end-to-end availability based on the availability of single components (e.g. network, applications), so that root causes and bottle necks can be identified. Formulate application and network availability KPIs which can be used to track server response time, network bandwidth, latency and user experience in a distributed environment. Identify appropriate application and network monitoring tools which can be used to generate performance monitoring reports, business dashboards and enable regular measurement of the selected KPIs.

7 6 7 E2E Application Monitoring. B2C Customer Business Application HQ Employee User Interface Datacenter Mobile Sales Network Supplier,... Fig. 1. Other significant benefits, are the cost savings which arise from: Application analysis during the due diligence phase leading to more realistic effort estimations. Reduction in ticket- resolution times, decreasing the number of resources needed for incident and problem management per year. Reduction in the overall no. of incidents and problems per year, saving the effort spent during 1st, 2nd and 3rd level support in service operations. Reduction in SLA penalties which service providers have to pay in case of availability levels do not meet the agreed levels in SLAs. Increase in quality of service and end-user satisfaction since the impact of failures and glitches in systems can be analyzed in terms of the number of users affected.

8 3. Implementing APE in your organization. Before embarking on the installation and usage of APE solutions, it s important to understand the different type of tools currently available in the market. 3.1 Selecting and using the right APE tools The different APE tools can be classified into three primary categories: 1. Component-centric: These are the set of tools which can be customized and used for monitoring the performance of individual components in the network. These tools are primarily used for collecting performance indicators such as hard disk size, CPU usage and server status. Products such as Nagios and Big Brother are classified in this category. 2. Application-centric: These set of tools is used for performance monitoring of different applications and also for application analysis and debugging. These set of tools allow the application owners to deep-dive into application code by performing end to end transaction diagnostics. In this category, there are tools such as dynatrace from Compuware, IBM Tivoli and BMC Patrol. 3. Network-centric: These set of tools primarily focus on network monitoring, business-service and end-user experience management. These tools monitor the complete network landscape and provide an overview of the health of a particular service/network using dashboards. Tools such as Compuware Gomez and OpenNMS are classified in this category. 3.2 Creating APE reports for all stakeholders Today, IT managers and their business counterparts need to be aligned as well as have a good understanding of who owns the service, how the service is delivered, how data security can be ensured and SLAs are being met. Thus, it is important to have solutions capable of creating role-relevant reports (Figure 2) that can be used by all the stakeholders involved in service delivery. When IT department is able to share information across the entire organization, all teams can collaborate effectively. Without achieving this level of business IT transparency and alignment, businesses aspiring to quickly grow revenue, customer base or brand recognition face hindrances. Role-relevant reporting. Relevant data Visualization Executive Service management IT Operations Troubleshooting Service quality status Cost of poor quality/users impacted % SLAs and % OLAs adhered to Application downtime SLA risks User availability/downtime Quality of Service Correlation of end-user experience with network KPIs Percentage of slow transactions Percentage of users affected Fig. 2.

9 4. Additional Information. 8 9 Application Performance Enhancement is an integral part of T-Systems Application Management and Modernization (AMM) portfolio. T-Systems has a standard methodology for implementing APE projects which spans over four different phases (Figure 3). During the first phase, the system characteristics are documented and application perfor- mance requirements are collected. Based on this information, optimal application metrics(kpis) are identified in the next phase. Thereafter, application availability is measured using appropriate tools and current application performance is baselined. Before, drafting the identified KPIs in SLAs or OLAs. APE Methodology. Document current system overview Availability metrics (KPIs) and calculation mechanisms Measuring, reporting and outage analysis Review results and baseline Fig. 3. T-Systems is Deutsche Telekom s corporate customer arm. Using a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and global delivery capabilities, T-Systems serves companies in all industries from the automotive industry to telecommunications, the financial sector, retail, services, media, energy, and the manufacturing industry all the way to government agencies and the healthcare sector. Approximately 48,200 employees worldwide use their industry expertise and ICT know-how to provide topquality service. T-Systems generated revenue of around EUR 9.2 billion in the 2011 financial year.

10 5. Literature. Source Document [Gartner, 2011] Quadrant for Application Performance Monitoring (APM). [Globe Newswire, New Survey] What users want from mobile, Compuware Corporation, July, [Garbani, Jean-Pierre] Market Overview: Application Performance Management, Q4 2011, Forrester, [Garbani, Jean-Pierre, Hubbert, Evelyn, Competitive Analysis: Application Performance Management and Business Nelson, E Lauren] Transaction Monitoring, Q4 2011, Forrester, [Singh, Chandranshu, Azoff, Micahel] Technology Audit Compuware Vantage and Gomez APM, Ovum, Fig.-Nr. Figure Name Figure 1: Figure 2: Figure 3: E2E Application Monitoring. Role-relevant reporting. APM Methodology.

11 About the Expert Ankit Gupta is a project manager within the Global Competence Center (GCC) for Application Management & Modernization (AMM). He is part of the AMM Advisory practice and provides consulting for topics such as IT-Strategy, sourcing, operational excellence besides managing global application migration projects. His experience includes, offshore coordination and program management for service management and legacy modernization projects with revenues between 3-5 million and team size between members. He also has been driving the legacy modernization and Application Performance Management (APM) initiatives within the GCC s modernization program. In the last nine months, he has provided technical consulting in modernization topics for multiple RFIs, RFPs and implemented performance solutions for numerous customer service projects. The GCC AMM is a multinational team of more than 30 consultants and project managers who specialize in the implementation of critical application outsourcing projects. Big AMM deals are accompanied from Lead to FMO above all branches, technologies and countries. This Expert Paper is published within the Experts on Application Management & Modernization column. For more information go to:

12 Published by: T-Systems International GmbH Hahnstrasse 43d D Frankfurt Responsible for content: Product Marketing APE October 2012 RecySatin, halbmatt gestrichen weiß Bilderdruck, mindestens aus 80 % Sekundärfasern, Rest aus holzfreien Primärfasern. Contact: T-Systems International GmbH Holger Wächtershäuser Market Intelligence Hahnstraße 43d Frankfurt am Main T-Systems International GmbH Günter Hüttig ICT Solution Marketing Otto-Röhm-Straße 71c Darmstadt T-Systems International GmbH Ankit Gupta Global Competence Center Application Management & Modernization Fasanenweg Leinfelden-Echterdingen

White Paper Legacy Modernization. Product & Solution. Application Management & Modernization.

White Paper Legacy Modernization. Product & Solution. Application Management & Modernization. White Paper Legacy Modernization. Product & Solution Application Management & Modernization. Content. 1. Introduction. 5 2. Legacy Modernization. 6 2.1 Different legacy modernization solutions. 7 2.2

More information

White Paper Human Change Management. Application Management & Modernization. Product & Solution

White Paper Human Change Management. Application Management & Modernization. Product & Solution White Paper Human Change Management. Application Management & Modernization. Product & Solution Content. 1. Introduction. 5 2. Human Change Management. 6 2.1 The Change Story. 7 2.2 Critical Success Factors.

More information

White Paper RIGHT SOURCING. Application Management & Modernization

White Paper RIGHT SOURCING. Application Management & Modernization White Paper RIGHT SOURCING Application Management & Modernization PrOduct Product & Solution Content Introduction RIGHT SOURCING Requirements Model Success Factors and Challenges Additional Information

More information

White Paper APPLICATION MANAGEMENT. benchmark

White Paper APPLICATION MANAGEMENT. benchmark White Paper APPLICATION MANAGEMENT AND MODERNIZATION maturity benchmark CONTENT Introduction to IT Benchmarking THE amm maturity benchmark general observations and findings important benchmarks detailed

More information

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think Connect Intelligence Performance intelligence for your application delivery chain BT Connect Networks that think Connect Intelligence is a managed service from BT based upon Compuware Technology that provides

More information

Lifecycle Performance Management (dynatrace) Description

Lifecycle Performance Management (dynatrace) Description Lifecycle Performance Management (dynatrace) Description Compuware dynatrace is the new generation of application performance management. Its patented PurePath Technology provides the world s most accurate

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

The top 5 reasons you need synthetic monitoring

The top 5 reasons you need synthetic monitoring The top 5 reasons you need synthetic monitoring Why you need synthetic monitoring when you have real data on real users Table of contents Introduction 3 Reason 1. To monitor application performance, even

More information

Compuware dynatrace Enterprise

Compuware dynatrace Enterprise Compuware dynatrace Enterprise The availability and performance of your applications matter especially in the eyes of your end users. Poor performance causes end-user frustration and abandonment, reduced

More information

Cloud Computing are you ready?

Cloud Computing are you ready? Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:

More information

The Next Generation of IT Management. Jason Andrew Vice President, Marketing & Communications

The Next Generation of IT Management. Jason Andrew Vice President, Marketing & Communications The Next Generation of IT Management Jason Andrew Vice President, Marketing & Communications BMC Has Outperformed the Market Growing Stock Price Over 130 Percent in 5 Years BMC +134% IBM +76% HP +50% NASDAQ

More information

The IT Maturity and the Threat to Corporate Business Strategies

The IT Maturity and the Threat to Corporate Business Strategies The IT Maturity and the Threat to Corporate Business Strategies Michael Allen Director APM Solutions EMEA Compuware Corp. The Source of the Problem A Growing Dilemma Accelerating Complexity Increased Business

More information

Application Performance Management

Application Performance Management A Secure-24 Business White Paper August 2015 Application Performance Management Secure-24 Application Performance Management as a Service Business Performance Equals Application Performance Executive Overview

More information

Support the Era of the App with End-to-End Network and Application Performance Visibility

Support the Era of the App with End-to-End Network and Application Performance Visibility Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

More information

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT WHITE PAPER: CONVERGED NPM/APM THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT Today, enterprises rely heavily on applications for nearly all business-critical

More information

SAP Performance Management. A Trend Study by Compuware and PAC

SAP Performance Management. A Trend Study by Compuware and PAC SAP Performance Management A Trend Study by Compuware and PAC December 2010 PAC, Month/YY SAP Performance Management A Trend Study by Compuware and PAC 2 Management Summary Many companies run critical

More information

ROI Business Use Case. Cross-Enterprise Application Performance Management. Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality

ROI Business Use Case. Cross-Enterprise Application Performance Management. Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality ROI Business Use Case Cross-Enterprise Application Performance Management Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality Today s applications are complex, running across your network

More information

Performance Management for Enterprise Applications

Performance Management for Enterprise Applications performance MANAGEMENT a white paper Performance Management for Enterprise Applications Improving Performance, Compliance and Cost Savings Teleran Technologies, Inc. 333A Route 46 West Fairfield, NJ 07004

More information

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions

More information

www.niit-tech.com Customer Experience Management Paving the way for tools adoption and continuous delivery NIIT Technologies White Paper

www.niit-tech.com Customer Experience Management Paving the way for tools adoption and continuous delivery NIIT Technologies White Paper www.niit-tech.com Customer Experience Management Paving the way for tools adoption and continuous delivery NIIT Technologies White Paper CONTENTS Abstract 3 Shift in focus from response-based mechanism

More information

Becoming Proactive In Application Performance Management

Becoming Proactive In Application Performance Management Becoming Proactive In Application Performance Management The Business Impact Of Application Reliability Requires A Holistic Approach A commissioned study conducted by Forrester Consulting on behalf of

More information

Riverbed SteelCentral. Product Family Brochure

Riverbed SteelCentral. Product Family Brochure Riverbed SteelCentral Product Family Brochure Application performance from the perspective that matters most: Yours Applications are now the center of the business world. We rely on them to reach customers,

More information

Simplify and Automate IT

Simplify and Automate IT Simplify and Automate IT Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR

More information

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes Aternity Virtual Desktop Monitoring Complete Visibility Ensures Successful VDI Outcomes Realizing the Benefits of VDI Requires Illuminating Four Performance Blind Spots Without comprehensive visibility

More information

HP APPLICATION PERFORMANCE MONITORING

HP APPLICATION PERFORMANCE MONITORING HP APPLICATION PERFORMANCE MONITORING mr. sci Tomislav Kanižaj Teritorry Sales Manager HP Software March 2011 2010 Hewlett-Packard Development Company, L.P. The information contained 1 herein is subject

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

Simplify and Automate IT

Simplify and Automate IT Simplify and Automate IT The current state of IT INCIDENT SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING DASHBOARDS CAPACITY

More information

Software EMEA Performance Tour 2013. London, UK 2 July

Software EMEA Performance Tour 2013. London, UK 2 July Software EMEA Performance Tour 2013 London, UK 2 July Maximise your customer satisfaction with APM Jon Tyson, Technical Team Leader Unix and Monitoring, Allianz Tom Harvey, Pre-sales Consultant, HP Agenda

More information

Optimize web application performance

Optimize web application performance Imre Varju imre.varju@provice.hu +36-1-488-7984 compuware gomez Compuware Gomez web performance monitoring solution helps you protect online revenue, reduce operating costs, protect brand image and improve

More information

Riverbed SteelCentral. Product Family Brochure

Riverbed SteelCentral. Product Family Brochure Riverbed SteelCentral Product Family Brochure Application performance from the perspective that matters most: Yours Applications are now the center of the business world. We rely on them to reach customers,

More information

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES COMPREHENSIVE VISIBILITY INTO END USER EXPERIENCE MONITORING REQUIRES

More information

Netsuite Back Online After Cloud Apps Outage

Netsuite Back Online After Cloud Apps Outage WHITE PAPER: GOMEZ APPLICATION PERFORMANCE MANAGEMENT Application outages and performance glitches plague our daily lives. A quick scan of recent headlines shows why this is concerning: Salesforce.com

More information

The Evolution of Load Testing. Why Gomez 360 o Web Load Testing Is a

The Evolution of Load Testing. Why Gomez 360 o Web Load Testing Is a Technical White Paper: WEb Load Testing To perform as intended, today s mission-critical applications rely on highly available, stable and trusted software services. Load testing ensures that those criteria

More information

Full visibility into Siebel CRM user experience with Compuware APM.

Full visibility into Siebel CRM user experience with Compuware APM. The success of an Oracle Siebel project relies on the ability to manage an increased level of complexity of today s heterogeneous landscapes. A typical implementation of Siebel, the business critical application

More information

Maximizing Service Assurance for Global Payment Systems

Maximizing Service Assurance for Global Payment Systems White Paper Maximizing Service Assurance for Global Payment Systems Predictive Analytics for IT in Action October 2011 Introduction Financial services executives responsible for the performance of payments

More information

Application Performance Management from the Test and Integration Center.

Application Performance Management from the Test and Integration Center. Application Performance Management from the Test and Integration Center. Do you know how well your IT performs? IT is inexorably transforming into business technology. Information technology plays a decisive,

More information

of Managing Applications in the Cloud

of Managing Applications in the Cloud Research in Action White Paper: The Hidden Costs of Managing Applications in the Cloud SPONSORED BY: The Hidden Costs of Managing Applications in the Cloud 1 The Hidden Costs of Managing Applications in

More information

What IT gains from managing the end-user experience

What IT gains from managing the end-user experience WHITE PAPER What IT gains from managing the end-user experience Adapted from The Defi nitive Guide to Business Service Management, written by Greg Shields, published by Realtime Publishers PROBLEM IDENTIFICATION

More information

Solution Brief TrueSight App Visibility Manager

Solution Brief TrueSight App Visibility Manager Solution Brief TrueSight App Visibility Manager Go beyond mere monitoring. Table of Contents 1 EXECUTIVE SUMMARY 1 IT LANDSCAPE TRENDS AFFECTING APPLICATION PERFORMANCE 1 THE MOBILE CONSUMER MINDSET DRIVES

More information

Cisco Info Center Business Service Manager

Cisco Info Center Business Service Manager Cisco Info Center Business Service Manager Cisco Info Center Business Service Manager Today's business services are more complex than ever, composed of an ever-changing mix of legacy and nextgeneration

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

Application Performance Management in a Virtualized Environment

Application Performance Management in a Virtualized Environment WHITE PAPER: APPLICATION PERFORMANCE MANAGEMENT Application Performance Management in a Virtualized Environment Growing business demands for new IT functionality (web sites, self-service portals, ecommerce,

More information

Managed Desktop Support Services

Managed Desktop Support Services managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying

More information

Application Performance Management

Application Performance Management Customer Insights White Paper February 2013 Application Performance Management Compuware APM for SAP Applications gkv Informatik Certia Woongjin Holdings Introduction A lack of service availability or

More information

Measuring the Business Impact of IT Through Application Performance

Measuring the Business Impact of IT Through Application Performance White Paper Measuring the Business Impact of IT Through Application Performance What Are Your Performance Metrics Really Telling You? Today s CIOs and other IT leaders are often viewed as the stewards

More information

Web Performance Management is used by

Web Performance Management is used by The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied

More information

MANAGEMENT SUMMARY INTRODUCTION KEY MESSAGES. Written by: Michael Azoff. Published June 2015, Ovum

MANAGEMENT SUMMARY INTRODUCTION KEY MESSAGES. Written by: Michael Azoff. Published June 2015, Ovum App user analytics and performance monitoring for the business, development, and operations teams CA Mobile App Analytics for endto-end visibility CA Mobile App Analytics WWW.OVUM.COM Written by: Michael

More information

Overview: Dynatrace Application Performance Management

Overview: Dynatrace Application Performance Management Overview: Dynatrace Application Performance Management WHY APPLICATION PERFORMANCE MANAGEMENT? APPLICATIONS ARE THE BUSINESS Since 2005, applications have increasingly become the life-blood of business.

More information

CA Wily Introscope. CA Advantage. Benefits. Overview

CA Wily Introscope. CA Advantage. Benefits. Overview PRODUCT BRIEF: CA WILY INTROSCOPE CA Wily Introscope CA WILY INTROSCOPE MONITORS COMPLEX WEB APPLICATIONS IN PRODUCTION ENVIRONMENTS 24 X 7, DETECTS PROBLEMS BEFORE THEY AFFECT YOUR CUSTOMERS, AND LETS

More information

HOW IS WEB APPLICATION DEVELOPMENT AND DELIVERY CHANGING?

HOW IS WEB APPLICATION DEVELOPMENT AND DELIVERY CHANGING? WHITE PAPER : WEB PERFORMANCE TESTING Why Load Test at all? The reason we load test is to ensure that people using your web site can successfully access the pages and complete whatever kind of transaction

More information

HP Business Service Management (BSM) George Leschener BSM Solution Lead, MEMA

HP Business Service Management (BSM) George Leschener BSM Solution Lead, MEMA HP Business Service Management (BSM) George Leschener BSM Solution Lead, MEMA SaaS Packaged applications Employees IT metrics/analytics Storage Public cloud Security Challenges for IT Environments are

More information

Aternity Mobile Wrapper. Overview and Use Cases

Aternity Mobile Wrapper. Overview and Use Cases Aternity Mobile Wrapper Overview and Use Cases Aternity Mobile Wrapper enables enterprises to instrument apps for diagnostics and user interactions no developer required! Assuring mobile workforce productivity

More information

Delivering Quality Service with IBM Service Management

Delivering Quality Service with IBM Service Management Delivering Quality Service with IBM Service Milos Nikolic, Global Technology Services Manager Dragan Jeremic, Technical Sales Specialist for Tivoli December 10th 2008 Innovation is the Process, Success

More information

Empowering intelligent utility networks with visibility and control

Empowering intelligent utility networks with visibility and control IBM Software Energy and Utilities Thought Leadership White Paper Empowering intelligent utility networks with visibility and control IBM Intelligent Metering Network Management software solution 2 Empowering

More information

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes Aternity Desktop and Application Virtualization Monitoring Complete Visibility Ensures Successful Outcomes Realizing the Benefits of Virtual Environments Requires Illuminating Four Performance Blind Spots

More information

Riverbed Performance Management

Riverbed Performance Management Riverbed Performance Management Messaging Framework Market trends and context Increasingly, business performance = application performance. Users rely on applications to reach customers, build products,

More information

ITSM Process Description

ITSM Process Description ITSM Process Description Office of Information Technology Incident Management 1 Table of Contents Table of Contents 1. Introduction 2. Incident Management Goals, Objectives, CSFs and KPIs 3. Incident Management

More information

Monitoring Best Practices for COMMERCE

Monitoring Best Practices for COMMERCE Monitoring Best Practices for COMMERCE OVERVIEW Providing the right level and depth of monitoring is key to ensuring the effective operation of IT systems. This is especially true for ecommerce systems

More information

Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER

Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied

More information

User-Centric Proactive IT Management

User-Centric Proactive IT Management User-Centric Proactive IT Management The Powered Rise by Frontline of the Performance Mobile Intelligence Workforce Aternity for SAP Gain Control of End User Experience with Aternity 1 P a g e Prepared

More information

E-Guide. Sponsored By:

E-Guide. Sponsored By: Security and WAN optimization: Getting the best of both worlds E-Guide As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are

More information

BMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow

BMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow BMC and ITIL: Continuing IT Service Evolution Why adopting ITIL processes today can save your tomorrow What does it mean to adopt ITIL? Implementing ITIL? Don t. That s outdated thinking. Today s successful

More information

HOLISTIC PERFORMANCE MANAGEMENT: A FAST-GROWING NECESSITY IN APJ

HOLISTIC PERFORMANCE MANAGEMENT: A FAST-GROWING NECESSITY IN APJ HOLISTIC PERFORMANCE MANAGEMENT: A FAST-GROWING NECESSITY IN APJ IMPROVING THE END-USER EXPERIENCE DRIVES COMPETITIVE ADVANTAGE IN ASIA-PACIFIC/ JAPAN As business in nearly every industry becomes increasingly

More information

The Role of Tools in IT Infrastructure Outsourcing

The Role of Tools in IT Infrastructure Outsourcing 2007 AN EVEREST RESEARCH INSTITUTE WHITEPAPER The Role of Tools in IT Infrastructure Outsourcing How Investments in Tools Can Create Competitive Advantage Ross Tisnovsky, VP Research Soumit Banerjee, Research

More information

WHITE PAPER: ENTERPRISE SOLUTIONS. Implementing Proactive Application Performance Management

WHITE PAPER: ENTERPRISE SOLUTIONS. Implementing Proactive Application Performance Management WHITE PAPER: ENTERPRISE SOLUTIONS Implementing Proactive Application Performance Management White Paper: Enterprise Solutions Implementing Proactive Application Performance Management Contents Introduction:

More information

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance

More information

Kaseya White Paper Proactive Service Level Monitoring: A Must Have for Advanced MSPs

Kaseya White Paper Proactive Service Level Monitoring: A Must Have for Advanced MSPs Kaseya White Paper Proactive Service Level Monitoring: A Must Have for Advanced MSPs Providers of IT services, such as systems integrators, are expanding rapidly into the managed services arena, and becoming

More information

A Ranger4 Guide to. Application Performance Management. www.ranger4.com Ranger4 2014 1

A Ranger4 Guide to. Application Performance Management. www.ranger4.com Ranger4 2014 1 A Ranger4 Guide to Application Performance Management www.ranger4.com Ranger4 2014 1 Contents 1.0 What is Application Performance Management? 1.1 APM and DevOps 2.0 Why should you do it? 3.0 What you should

More information

4 Steps to Surviving Big Data

4 Steps to Surviving Big Data 4 Steps to Surviving Big Data As big data projects slam network performance, network managers must be ready for the challenges they bring. There s No Doubt that Big Data is a Big Deal to Companies Today

More information

INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE

INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE ABSTRACT Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users

More information

Enterprise Application Performance Management: An End-to-End Perspective

Enterprise Application Performance Management: An End-to-End Perspective SETLabs Briefings VOL 4 NO 2 Oct - Dec 2006 Enterprise Application Performance Management: An End-to-End Perspective By Vishy Narayan With rapidly evolving technology, continued improvements in performance

More information

Application Performance Management (APM) Inspire Your Users With Every App Transaction. Anand Akela CA Technologies @aakela

Application Performance Management (APM) Inspire Your Users With Every App Transaction. Anand Akela CA Technologies @aakela Application Performance Management (APM) Inspire Your Users With Every App Transaction Anand Akela CA Technologies @aakela Agenda 1 2 3 The App Economy Business Reputation Relies on App Experience APM

More information

How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business

How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business Rochelle Harrison Senior Client Technical Professional/Industry Solutions Successful File Transfer The Drivers Business

More information

Mobile Performance Testing Approaches and Challenges

Mobile Performance Testing Approaches and Challenges NOUS INFOSYSTEMS LEVERAGING INTELLECT Mobile Performance Testing Approaches and Challenges ABSTRACT Mobile devices are playing a key role in daily business functions as mobile devices are adopted by most

More information

White Paper. How to Achieve Best-in-Class Performance Monitoring for Distributed Java Applications

White Paper. How to Achieve Best-in-Class Performance Monitoring for Distributed Java Applications White Paper How to Achieve Best-in-Class Performance Monitoring for Distributed Java Applications July / 2012 Introduction Critical Java business applications have been deployed for some time. However,

More information

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence S o l u t i o n O v e r v i e w > Optimising Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance

More information

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu ITSM 101 Patrick Connelly and Sandeep Narang Gartner 1 IT Service Management 101 Agenda What is IT Service Management? Why is IT Service Management Important? Speaking a Common Language: Overview of Key

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite Performance Management Software

ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite Performance Management Software ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite Performance Management Software IN BRIEF Goal: For ICT Group, a leading provider of outsourced customer

More information

Improve end-to-end management with IBM consolidated operations management solutions.

Improve end-to-end management with IBM consolidated operations management solutions. IBM consolidated operations management solutions To support your business objectives Improve end-to-end management with IBM consolidated operations management solutions. Accelerate operations with a single

More information

Pragmatic Business Service Management

Pragmatic Business Service Management Pragmatic Business Service Management Written by Quest Software, Inc. White Paper Copyright Quest Software, Inc. 2007. All rights reserved. This guide contains proprietary information, which is protected

More information

How Microsoft dynamics AX fairs in comparison to other ERP s

How Microsoft dynamics AX fairs in comparison to other ERP s How Microsoft dynamics AX fairs in comparison to other ERP s GONE ARE THOSE LEGACY ERP SYSTEMS OF OLDEN DAYS. LEGACY SYSTEMS LOOK VAST, REQUIRE HUGE BUDGETS, AND TAKE LONG IMPLEMENTATION TIME. IT IS A

More information

THE NEXT GENERATION CMDB - ALIGNING IT TO BUSINESS

THE NEXT GENERATION CMDB - ALIGNING IT TO BUSINESS WWW.WIPRO.COM WIPRO CONSULTING SERVICES THE NEXT GENERATION CMDB - ALIGNING IT TO BUSINESS SERVICE MODELING IS CRITICAL ACROSS INDUSTRIES TO DELIVER SERVICE CENTRIC VIEW TO THE IT. DO BUSINESS BETTER Today,

More information

How IT Can Help Companies Make Better, Faster Decisions

How IT Can Help Companies Make Better, Faster Decisions How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources

More information

The multisourcing approach to IT consolidation

The multisourcing approach to IT consolidation Experience the commitment WHITE PAPER The multisourcing approach to IT consolidation The proven commercial practice of multisourcing services integration can help state and local governments achieve IT

More information

Performance In The Cloud

Performance In The Cloud Performance In The Cloud Copenhagen, 25 th Nov, 2010 Richard Stone Copenhagen 11-25-10 FINAL.pptx Market Landscape The new (post-recession) world Re-connect with Customers Work Anywhere is What We Do Business

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Reduce IT Costs by Simplifying and Improving Data Center Operations Management

Reduce IT Costs by Simplifying and Improving Data Center Operations Management Thought Leadership white paper Reduce IT Costs by Simplifying and Improving Data Center Operations Management By John McKenny, Vice President of Worldwide Marketing for Mainframe Service Management, BMC

More information

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES COMPREHENSIVE VISIBILITY INTO END USER EXPERIENCE MONITORING REQUIRES

More information

Worldwide Application Performance Management Software 2013 Vendor Shares

Worldwide Application Performance Management Software 2013 Vendor Shares Competitive Analysis Worldwide Application Performance Management Software 2013 Vendor Shares Melinda-Carol Ballou Rohit Mehra Tim Grieser Mary Johnston Turner IDC OPINION The worldwide application performance

More information

Monitoring and Log Management in Hybrid Cloud Environments

Monitoring and Log Management in Hybrid Cloud Environments Ingo Averdunk, Dipl.-Inform. November 11, 2015 IT Service Management Monitoring and Log Management in Hybrid Cloud Environments Agenda Overview Hybrid Service Management Monitoring Log Management Closing

More information

A case study taken from Raiffeisen Bank Hungary

A case study taken from Raiffeisen Bank Hungary A Case Study presented at the 17th Finance Tech Forum 23.04.2015 Elemér Veréb, regional manager # # #Dynatrace A case study taken from Raiffeisen Bank Hungary 2 #Dynatrace 1 Once upon a time at Raiffeisen

More information

Performance and availability management of your critical applications. from the cloud

Performance and availability management of your critical applications. from the cloud Performance and availability management of your critical applications from the cloud Agenda Performance management Challenges What is IPM Introduction to IPM Business Values References Page 2 Performance

More information

THE BUSINESS SIGNIFICANCE OF POORLY PERFORMING BUSINESS APPLICATIONS

THE BUSINESS SIGNIFICANCE OF POORLY PERFORMING BUSINESS APPLICATIONS The traditional granite face of the financial services industry has rapidly evolved into a complicated, highly competitive and dynamic portrait of change. No longer an institution with multiple branches

More information

APPLICATION MANAGEMENT: RACING AHEAD OF THE COMPETITION WHITE PAPER

APPLICATION MANAGEMENT: RACING AHEAD OF THE COMPETITION WHITE PAPER APPLICATION MANAGEMENT: RACING AHEAD OF THE COMPETITION WHITE PAPER Imagine that you re driving a Formula One car down a track at the Grand Prix. The black-and-white checkered flag is up ahead, signaling

More information

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

Application Performance Management. Java EE.Net, Databases Message Queue Transaction, Web Servers End User Experience

Application Performance Management. Java EE.Net, Databases Message Queue Transaction, Web Servers End User Experience Application Performance Management Java EE.Net, Databases Message Queue Transaction, Web Servers End User Experience InfoPulse A part of the Partner Nordic IT group EVRY Company brief BMS Consulting is

More information

SAP Standard for System Monitoring and Alerting

SAP Standard for System Monitoring and Alerting SAP Standard for E2E Solution Operations Document Version: 1.0 2014-12-12 SAP Solution Manager 7.1 Typographic Conventions Type Style Example Description Words or characters quoted from the screen. These

More information