VoIP Fulfillment by VoIP Supply

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1 VoIP Fulfillment by VoIP Supply VoIP Supply, LLC Prepared and Presented by Garrett Smith, CMO VoIP Supply Michael Russo, EVP VoIP Fulfillment

2 It s Not Easy Being an SP Competition is fierce! There are thousands of competitive providers Everyone looks the same! Now it s a price game. Margin s are tight! Are we racing to zero?

3 And It s Not Getting Any Easier In order to grow you need more: Stock Warehouse Staff Infrastructure Process Procedure Patience

4 That s Where VoIP Fulfillment Can Help Products and Configuration Warehousing and Logistics Ordering and Integration Management and Support

5 Who is VoIP Fulfillment? VoIP Fulfillment by VoIP Supply is a joint effort between two Sayers Technology Holdings companies - VoIP Supply and Sayers Distribution. Over 25 years of combined experience working with some of the largest (and smallest) VoIP providers in the industry. Infrastructure has processed over $150 million in VoIP equipment orders during the last six years.

6 What VoIP Fulfillment Offers Turnkey solutions for VoIP Providers including: equipment,, storage, preprovisioning, re-packaging, fulfillment services, customer acquisition and product returns. Services are specially designed for VoIP providers allowing them to focus on their core business, while an experienced, reliable partner handles the rest.

7 Products VoIP Fulfillment Provides: Largest Selection of VoIP Equipment 90 Different Manufacturers 6,000 Different SKU s Device Selection Consultations Extended Warranty RMA Product Refresh / Buy Back Program

8 Configuration VoIP Fulfillment Provides: Product Provisioning / Testing / Repair Product Assembly Custom Stickering Re-Pack / Re-Case / Re- Palletizing Kitting / Bundling Services / Insertions Shrink Wrapping

9 Warehousing VoIP Fulfillment Provides: General & High Security Product Warehousing / Storage Capabilities North America / South America / UK Sprinkler ESFR Systems Certified Flood Free Zone Warehouses

10 Logistics VoIP Fulfillment Provides: Pick / Pack / Ship Domestic / International Shipping Custom Labeling / Blind Shipping Returns Processing Handling / Shipping Returns Return Testing / Auditing

11 Ordering and Integration VoIP Fulfillment Provides: Order entry via XML API or Manual Entry Tracking API, Automated Inventory Updates & Reporting Product Returns API & Detailed Reporting Application Customer Service API or Issue Tracking & Integration

12 Account Management and Support VoIP Fulfillment Provides: Dedicated Account Manager Account Management Portal Customized Reporting (Inventory / Invoicing / RMA Data / Shipping Tracking Information) Real-time Access to Inventory Levels, Auto-replenishment, Serial and MAC Address Details Real-time Reporting of: Open Orders, Order History, Inventory and Tracking Documentation Management Management Reporting Customized Phone App

13 Customer Acquisition VoIP Fulfillment Provides: Daily VoIP Service Request Leads Market Development Funds Joint Marketing Opportunities Localized SEO and Search Marketing Services

14 Service + Support + Hardware = Everything End point Hardware Returns Processing Phone Systems Device Reconditioning Customer Service & Technical Support Service Provider Leads VoIP Fulfillment Total Solutions Device Configuration Consulting, Customizations and Maintenance Fulfillment Services Installation Services Extended Warranty Program (go3) Electronic Integration

15 Why VoIP Fulfillment by VoIP Supply? No Upfront Costs & No Minimums Turnkey & Standalone Solutions Product Knowledge & Market Expertise Worldwide Warehousing & Logistics Electronic Order Integration & Dedicated Account Management And Everything Else From This Presentation!

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