Global Outsourcing Services IT-BPO SERVICES OVERALL CAPABILITY

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1 Global Outsourcing Services IT-BPO SERVICES OVERALL CAPABILITY 1

2 ENHANCE PRODUCTIVITY AND EFFICIENCY WITH INVENSIS Today s business environment is synonymous with perpetual fluctuation, tight margins and stiff competition. Invensis Technologies provides the means for organizations to achieve an advantage in their field, through information technology, business processes and services outsourcing. Invensis is an experienced and trusted IT-BPO solutions provider, offering a range of services that span: IT Outsourcing Services Finance and Accounting (F&A) BPO Services Back Office BPO Services Call Center Outsourcing Services Healthcare BPO Services ecommerce Support Services Corporate Training and Development Digital Marketing Services Customized for the individual needs of a customer, be it a Fortune 500 company or a start-up, our end-to-end services deliver optimum results to our clients, enabling them to strengthen their capabilities, streamline their operations, create better offerings for their end customers and, ultimately, experience an accelerated pace of growth by focusing on their core competencies. 2

3 OUR FOCUS Invensis goal is to help transform clients operations to improve overall performance, efficiency, customer loyalty and revenue. Our focus is on building long-term relationships with our clients, and we view ourselves as a strategic extension of their capacities and not as an external organization. Invensis aims to deliver innovative process and information technology efficiencies to all of our clients. Vision To be a reliable and consistent world-class solutions provider of choice in niche markets Mission To deliver reliable and consistent solutions with highest commitment to our customers 3

4 OUR SERVICES DRIVE YOUR BUSINESS FORWARD IT Outsourcing Services Software Application Development Web App Development Mobile App Development SaaS Cloud Application Development Software Testing and Quality Assurance Back Office BPO Services Data Entry E- Catalog Management Data Mining ecommerce Support Services Product Information Management Call Center Outsourcing Services IT Outsourcing Services Finance and Accounting BPO Services Accounts Payable Accounts Receivable Bookkeeping Services Financial Analysis and Reports CFO services Insurance Claims Processing Mortgage Processing Services Payroll Processing Tax Preparation Call Center Outsourcing Services Sales and Customer Acquisition Customer Care Technical Support / Help desk Debt Collection Call Center Support Services Finance and Accounting BPO Services Digital Marketing Photo Editing 4

5 OUR SERVICES DRIVE YOUR BUSINESS FORWARD Healthcare BPO Services Medical Billing Medical Coding Medical Claims Processing Revenue Cycle Management Medical Data Entry Medical Records Scanning Accounts Receivable Finance and Accounting BPO Services Call Center Outsourcing Services Digital Marketing Search Engine Optimization (SEO) Services Search Engine Marketing (SEM) and Pay Per Click (PPC) Services Web Analytics & Reporting Services Display Advertising (Banner Ads) Services Corporate Training and Development Project Management IT Service Management Quality Management Agile and Scrum Technology Training Solutions by Industry Logistics and Supply Chain Chemical and Manufacturing Customs Brokerage Healthcare Insurance Real Estate Retail ecommerce Marketing Services Social Media Optimization (SMO) Services Content Writing/SEO Copywriting Affiliate Marketing Services 5

6 DATA SECURITY IS OUR TOP PRIORITY Ensuring the safety of your information is a major concern when selecting a partner. Invensis adheres to two key compliance standards to safeguard your information: ISO Certification: An ISO certified organization, Invensis places paramount importance on the security of our clients data and provides access to only authorized personnel. HIPAA Compliance: We have also achieved HIPAA compliance for our Healthcare BPO services and have stringent security protocols in place at all levels of the organization to ensure any Protected Health Information (PHI) shared with us is kept completely confidential and is never at risk. HIGH QUALITY SOLUTIONS FOR CONTINUED SUCCESS Invensis is an ISO 9001:2008 certified organization we ensure all output is of the highest quality and accuracy. Our dedicated quality assurance team scrutinizes all processes, to certify that our robust quality standards are being upheld at all times. A dedicated project manager is assigned to each client for the duration of their project to ensure quality standards are being upheld. We conduct our business under the philosophy of continuous learning and improvement. In today s ever-changing business environment, it is crucial to remain flexible and be willing to adapt to new and different situations. At Invensis, we encourage feedback from all clients and incorporate this into our processes, as a way of staying at the forefront of the industry. Establish goals Improve Processes Assess Performance Attain Feedback Some support organizations become so absorbed in their own established processes that they lose sight of their clients needs. We institute Service Level Agreements (SLAs) prior to the launch of the project to provide us with a comprehensive understanding of the client s desired outcome. Invensis maintains consistent communication with clients to promote transparency and ensure all requirements and SLAs are being completely fulfilled. 6

7 LET INVENSIS SET YOUR ORGANIZATION APART Invensis commitment to taking clients businesses to the next level is what distinguishes our company. We look beyond the opportunity of purely providing cost savings, and work in unison with clients to become a complete transformational partner. We deliver process and IT innovations which improve efficiency and productivity, and drive revenue for our clients organizations. Develop Operational Efficiencies Invensis host of services is aimed at streamlining your operations and enabling your business to get a competitive advantage with best practices in the industry. By choosing Invensis as a partner, your employees will be able to improve their productivity and focus on building your core competencies. Unique Solutions for Unique Challenges At Invensis, we understand that every business is different. We work in collaboration with clients to gain a knowledgeable perspective of their organization and deliver outcomes specific to their unique needs. Solutions for the Long-Term Our end-to-end IT-BPO services cater to your diverse business requirements, and can be scaled accordingly. Throughout the partnership, we focus on your long-term transformation and success. Leverage Best Practices We continually update our skills, technology and knowledge to ensure that the best practices of the industry are being delivered to our clients. Our employees work with diligence and integrity to bring about positive results for our customers. 7

8 CUSTOMERS WHO TRUST INVENSIS SERVICES We have seen consistent improvement in quality, turnaround time and customer satisfaction which is outstanding. President, Global Logistics Company I am writing to express my great satisfaction with your team at Invensis Technologies. The contact center s professional and courteous service has assisted us in growing our business in new markets. I thank you for your great support and look forward to a long relationship ahead. Managing Director, Australian Badge and Trophy Manufacturer Outsourcing the financial aspects of our company to Invensis has freed up a lot of time for us to focus on other parts of the business. After initially just taking care of our payroll, Invensis now handles the entirety of our financial duties. I would highly recommend their F&A services. Director of Operations, Oriental Food Chain, USA We are delighted with the high level of accuracy that Invensis demonstrates in the data indexing and signed health verification processes. Outsourcing has given us the time to focus on our patients, business and services, and we are very satisfied with our decision of choosing Invensis as a partner. Records Management Team Lead, Home Healthcare Division, US-based Integrated Medical Services Provider Invensis has afforded us great savings along with the ability to no longer focus on staffing. We are processing the LVS much more effectively, and best of all, we don t have to manage the process. President, Canadian Customs Brokerage Giant I appreciate all the hard work you guys have done, and the best thing about Invensis has been the quick turnaround on our orders. It s good to know that the work is being handled in a timely fashion. Director, Online High School Sports Statistics Provider, USA 8

9 ABOUT INVENSIS Starting out in 2000 as an ambitious team of 5 in Bangalore, India, Invensis has grown steadily over its 15-year history. We now have in excess of 1200 personnel, spread between Invensis US office and other global locations. From inception, Invensis has based its offering around providing reliable and secure services, which produce consistent results. Consistency and accuracy of output is an aspect we have emphasized over our history and has been a major source of the company s success. At Invensis, we understand that every business is different and requires a personalized solution. We choose to collaborate closely with each and every one of our clients in order to gain a greater understanding of their organization and their goals. By working closely with our clients, we are able to customize our services specifically to suit their needs and enhance the efficiency of their operations. A people-focused organization, Invensis has always maintained that the company s employees are its greatest asset. This is put into practice with the training and development opportunities Invensis provides employees and our commitment towards continual improvement. Invensis has clients ranging from Fortune 500 companies to small and medium enterprises, located across USA, Canada, Australia, UK, Germany, Singapore, UAE, Ireland, South Africa and several other countries. We improve our clients operations through a wide range of outsourcing services, which include: Solutions by Business Need IT Outsourcing Finance and Accounting (F&A) BPO Services Back Office BPO Services Call Center Outsourcing Services Healthcare BPO Services ecommerce Support Services Corporate Training and Development Digital Marketing Services Solutions by Industry Logistics and Supply Chain Chemical and Manufacturing Customs Brokerage Healthcare Insurance Real Estate Retail ecommerce 9

10 THE INVENSIS FACT FILE 15+ years of experience ISO 9001 and certified Has achieved HIPAA compliance Multiple delivery centers trained professionals 8+ service verticals 200+ clients served around the world Clients based in: USA, Canada, Australia, UK, Ireland, Germany, and other countries OUR WORLDWIDE CLIENTELE CONTACT INVENSIS USA Invensis Inc., 1000 N West Street, Suite 1200, Wilmington, DE India Invensis Technologies, 34/1, Upkar Chambers, RV Road, Basavanagudi, Bangalore , Karnataka, India Reach Us 24/7 USA UK AUS IND us: Know more: Facebook Linkedin Twitter Google + Global Outsourcing Services Rated One of the 10 Most Promising BPO Companies in India Copyright Invensis Technologies Pvt Ltd. All rights reserved. Invensis is a registered trademark of Invensis Technologies Pvt Ltd. 10

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