RHENUS FULFILLMENT SOLUTIONS. Your Partner for E-commerce and Multi-channel

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1 RHENUS FULFILLMENT SOLUTIONS Your Partner for E-commerce and Multi-channel

2 ECOMMERCE ON THE FAST TRACK

3 Enhanced customer experience needs experts There is probably no other business taking off and developing as rapidly as e-commerce. Increasing competition within the industry entails a growing cost pressure as well as a growing catalogue of goods, services and features for retailers that must be met: Your online shop must be appealing to customers, guarantee smooth processing, be liked and create customer loyalty. It is a necessity to store all goods at the right conditions, deliver them swiftly, manage accounts efficiently and handle returns properly. Stating all this, you should never underestimate the impact of a personal and enthusiastic customer service which is crucial for your online business to be successful. With a professional and flexible partner at your side you will master all these challenges. Introducing Rhenus As one of the leading service providers in logistics, the Rhenus group has developed a bundle of modular fulfillment services. Thus, we can offer perfect, efficient and comprehensive solutions for every e-commerce customer and for any phase of e-business. We can easily facilitate every way of modification, expansion and international roll-out. You benefit from the sustainability of a familyowned enterprise established on the market for more than one-hundred years and always with its focus on the customers of its clients. Expert-monitored solutions in the areas: Frontend-Services Contact Center Services Payment and debtor management Online shop and online marketing ERP Backend-Services Warehousing Transport Returns management Our locations We render our services at locations throughout Germany: Advantageous location in the heart of Germany Presence at Germany s number one e-commerce location Proximity to major harbors

4 FULFILLMENT FOR E(VERYWHERE)COMMERC Frontend Services Contact Center Contact Center Professional operation of your voice and non-voice channels Hotline support and chat contacts throughout presales-, sales and aftersales Qualified response to service-, delivery and invoice enquiries Activation of existing customers Complaints management management Payment Payment processing in the shop Collection service Dunning and collection handover Subledger accounting Support of all common payment methods Payment Online shop and Online marketing Development online shop Project management Shop relaunch Usability optimization Online marketing Search Engine Optimization (SEO) Affiliate marketing Social Media Marketing AdWords campaigns ERP Online shop and O nlin e m ark etin g

5 E Grow with our challenges Warehousing Backend Services Warehousing Transport FCL/FCL container services, door-to-door transport Fast pick & pack Efficient storage in shelves, high and block racks Detailed inventory control Controlled quality inspection Precisely fitting packaging Cross-docking Transport On-time delivery to end costumers Branch delivery International hauling Sourcing services incl. customs formalities Two-man handling and assembly Returns Returns Assessment of goods (visual inspection) Classification and sorting of goods Modifying and re-storage Proper disposal Swift credit notes Returns reporting

6 RHENUS FULFILLMENT SOLUTIONS Online Marketing The basis for a highly-frequented online shop is effective online marketing. In this area keywords and unique content are the key to success. Our experts will develop a customized marketing campaign. Webshops analysis Analysis of keywords and SEO Online Shop Together with you we will develop a customer-friendly online shop or optimize your existing shop system with focus on usability, conversion rate, accessibility and many more. Online shop design and development Re-launch of your existing web shop Thorough shop and content management Payment The management of the entire payment process is very complex as well as timeconsuming. We can support you in this area with extensive services around payment management, customer account management and collections management. Proficient bookkeeping Dunning process Effective collection service Comprehensive payment reporting Proper billing Contact Center Customers are demanding. They require even more service, more convenience and personalized communication. Whether it is 24/7 availability, multilingual or multichannel communication we offer contact center solutions in line with your business needs and your customers wishes. Project management Modern infrastructure and systems (voice over IP, sms, chat, , fax and letter shop) Highest level data security Delivery to highest service and quality objectives Fast and friendly handling of customer enquiries Warehousing With us you will profit from our decades of experience in warehousing. We are equipped with the most advanced technology in warehousing, so your goods are stored and managed under optimum conditions at any time. Our locations have storage possibilities for products and goods of all size classes and values. Transport Movements of goods are our daily business at Rhenus. Our international network allows the depiction of continuous supply chains from manufacturer to end customer. In this respect, the moment of truth is when your customer receives his goods if necessary including delivery into the consumers apartment and on-site assembly. Returns Management We support you with an effective returns management and develop a returns process adjusted to your requirements. Part of the process is the careful assessment according to your quality criteria, conditioning, re-storage and the disposal of goods, respectively. Of course, we also take care of swift credit notes for your customers in order to maintain high customer satisfaction.

7 Perfection in Frontend und Backend ERP online shop WMS ERP / PIM / CRM Interface: XML HTTP web services CSV many more Payment trading facility Financial accounting

8 SOLUTIONS FOR DECISION-MAKERS Modular, individual, flexible Logistics Online Payment Contact Center COO-Services CFO-Services CIO-Services CMO-Services Hauling Collection Services ERP Website Creation Warehousing Dunning PIM Online Shop Transport Billing Website Creation Online Marketing Returns Subledger Accounting Online Shop Shop Relaunch Non-Voice Online Marketing Non-Voice Voice Shop Relaunch Voice Collection Services Dunning Non-Voice Billing Voice Subledger Accounting Rhenus Fulfillment Solutions GmbH & Co. KG Headquarter Landsberger Str. 98a Essen Germany Rhenus SE & Co. KG Rhenus-Platz Holzwickede Germany Phone +49 (0) [email protected] Phone +49 (0) [email protected]