A CHASE PAYMENTECH WHITEPAPER. Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers

Size: px
Start display at page:

Download "A CHASE PAYMENTECH WHITEPAPER. Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers"

Transcription

1 A CHASE PAYMENTECH WHITEPAPER Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers

2 Table Of Contents Changing shopping habits... 3 The multi-channel journey... 3 High customer expectations... 3 Know your multi-channel customer... 4 Provide a consistent online experience Encourage customers to return... 6 About Chase Paymentech chasepaymentech.co.uk 2012, Chase Paymentech Europe Limited. All rights reserved.

3 Over half of consumers in the UK own a smartphone 1 enabling shoppers to research, browse, compare prices and make payments whenever and wherever they like. Today, consumers are empowered with many mobile sites and apps at their fingertips that they can combine with online and in-store channels to create a unique and personalised customer journey. To convert a multi-channel shopper into a loyal customer, merchants need to deliver a consistent customer experience across every channel. Changing shopping habits According to a recent survey conducted by Chase Paymentech 2, nearly two thirds of UK consumers have changed their shopping habits in the past 12 months. E-commerce is still growing in popularity, with 41 per cent of consumers saying that they use the internet to make purchases more than they did a year ago. The same report states that among those aged 18-24, the rate is even higher. Approximately 60 per cent of this age group use the internet for shopping more than they did last year, and approximately 30 per cent make more mobile purchases than last year. The report suggests that m-commerce is quickly becoming an established channel with 30 per cent of those aged already finding their mobile to be the easiest way to shop. These changes in consumer behaviour are reflected in the impressive growth of m-commerce across Europe. The Centre of Retail Research is predicting sales from mobile devices to grow by 510 per cent over the next two years, with UK consumers expected to spend the most in 2012 ( 5.4 billion) followed by consumers in Germany ( 3.2 billion) and France ( 2.2 billion) 3. The multi-channel journey With a growing number of consumers using their laptops and mobile devices to shop, we can expect shoppers to frequently switch between channels. While many shoppers find it convenient to start their shopping journey on their computer or mobile phone, they may often prefer to use another channel to research, buy and collect their purchase. Forrester Consulting 4 confirmed that while most multichannel shoppers will choose to start their research online using a search engine, this doesn t mean that they will complete their purchase using the same channel. Multichannel shoppers are just as likely to buy in-store as they are to buy using their computer or mobile device. Some prefer to do their research online but buy offline (42 per cent), others would rather go into a store or test out products before buying online (35 per cent), while a smaller number use their mobile phone to research products before buying on their computer (8 per cent). This presents both an opportunity and a threat for e-commerce retailers at a time when many consumers are still forming their mobile shopping habits. Pure-play merchants and multi-channel retailers alike need to find ways to differentiate their offering from high street competitors by offering a consistent and seamless online and mobile shopping experience. High customer expectations From the multi-channel customer s point of view, using a mobile site or app should be just as easy as visiting an e-commerce site or walking into a store. In a revealing poll of mobile consumers undertaken by Harris Interactive on behalf of Tealeaf 5, more than half of those questioned said they expect their shopping experience on a mobile phone to be better than shopping in-store (51 per cent) or using a desktop computer (52 per cent). 2012, Chase Paymentech Europe Limited. All rights reserved. chasepaymentech.co.uk 3

4 Over the next two years sales from European 3 mobile devices predicted to grow by Nearly two thirds of UK consumers have changed their 2 shopping habits in the past 12 months 510% Dislike 64% Nearly half of dissatisfied customers would go on to 6 share their bad experience through social media In fact, it appears that consumers are no longer seeing a distinction between online, web mobile and apps at all. Instead they tend to see these e-tail channels as a single online experience. This means that if they have a problem making a mobile purchase, they will often abandon the transaction and leave the site rather than find an alternative channel with the same retailer, resulting in lost sales and revenue for that merchant. Not only are mobile consumers quick to abandon a transaction, but they are also likely to tell others about their poor experience. The same Harris survey found that when mobile consumers have a problem, 29 per cent would try later on a computer, 17 per cent would complain to customer service and 13 per cent would try a competitor s app or site 6. Even worse, nearly half of dissatisfied customers would go on to share their experience through social media and even more (61 per cent) would discourage their friends and family from either using that website or app or doing business with the same retailer. Know your multi-channel customer With multi-channel consumers already expecting a seamless customer experience across all e-tail channels, it is perhaps surprising that an estimated 25 per cent of annual online revenue is lost as a result of poor user experience which leads to site abandonment; that s the equivalent of 14 billion lost in the UK every year 7. This is according to a survey of e-commerce and e-business professionals conducted by econsultancy. It found that only four per cent of companies surveyed said that they had an excellent understanding of their customers overall e-commerce experience. In fact, just a few companies said they had a good understanding of the reasons why people leave a site without converting (15 per cent) or why their customers abandoned their shopping cart or checkout (23 per cent). When asked about the issues commonly encountered by their customers online, payment problems were mentioned by one quarter of the retailers surveyed. In order to improve the customer experience, retailers need to understand their customers multichannel journey and how different channels are helping or hindering customers with their decision-making and ultimate purchase. Gaining greater insight into how your consumers would like to engage with your brand across multiple e-tail channels will help to enable you to spot and resolve any issues with the customer experience, including the payment experience, in order to help take action that will convert more site visits into fulfilled sales. Can you identify the individual customer journeys? Encourage your customers to register their details using an online account. This makes it possible to capture and link interactions with your brand to individual consumers and follow them as they move between channels. Such a single customer view offers valuable insight into customer behaviour. Tools such as web analytics, search results, customer order history and social media information may also be useful. Are your key performance indicators relevant? Analyse every stage of the customer journey and set 4 chasepaymentech.co.uk 2012, Chase Paymentech Europe Limited. All rights reserved.

5 KPIs and e-commerce objectives based on the specific requirements of your business and customer needs. For example, integrating reports on fraud rates, card declines and chargebacks into your business intelligence system can help to identify and minimise payment issues. Are you able to analyse fraud rates by channel? As a customer journey becomes more multi-channel, the potential for fraud can increase. Identify fraud patterns and new threats by tracking fraud rates for each channel. With more than one in three consumers in Chase Paymentech s survey saying that using a smartphone to shop should be made safer 8, make sure your fraud prevention methods work as well on your mobile site as they do on your e-commerce site. Work with your payment acquirer to identify issues that might affect your customers online experience. At Chase Paymentech, we conduct quarterly business reviews with merchants to help them analyse KPIs and assess the factors that are having an impact on cart conversion rates. We also enable our clients to import data from a choice of 55 online payment reports into their business intelligence system to provide information on settlements, declined authorisations, chargebacks and fraud rates. Provide a consistent online experience Despite more consumers wanting to use their mobile phones and tablets as part of their shopping experience, a recent benchmarking study of the UK s top 10 online retailers 9 demonstrated that most customers still find it easier to use an e-commerce site than a mobile website or app. This study showed that across these three e-tail channels, the checkout stage was regarded as one of the weakest areas of the shopping experience. How easy is your online journey from start to finish? Consider every stage of the customer experience from first impression through to purchase and payment to discover where customers may struggle. Bad navigation and poor product search can be two common problems encountered by customers, so pay particular attention to navigation, search and filtering options. Do your online channels offer a consistent experience? Because multi-channel shoppers regard e-commerce and m-commerce channels as part of a single experience, ensure that your website, mobile web and app have the same branding and offer a similar layout, information and features. Detailed product descriptions, high-quality images, zoom features and video (especially on tablet devices) are becoming increasingly important, to increase customer engagement. Is your checkout process optimised? In the Chase Paymentech survey, one in four consumers said they found it too difficult to enter payment details on their mobile phone 10, illustrating how some checkout processes can be frustrating to complete using a smartphone. Keeping the mandatory information required to make a purchase on a mobile phone to a minimum, for example offering customers the choice of registering an account at a later date from a computer rather than on their phone, may help improve the customer experience at checkout. However, it is notable that the two brands that topped the same survey were both pure-play merchants. This suggests that innovative brands that offer a consistent online customer experience are well prepared to build customer loyalty in the multi-channel world. So, how can more retailers offer a customer experience that makes shopping online easier than buying in-store? E-commerce merchants may consider offering a simple, easy-to-use, fast and information-rich experience that is consistent across every channel and ensures a frustrationfree payment experience every time. 2012, Chase Paymentech Europe Limited. All rights reserved. chasepaymentech.co.uk 5

6 More than half of those questioned said they expect their shopping experience on a mobile phone to be better than shopping in-store (51 per cent) or using 5 a desktop computer (52 per cent) We offer merchants real-time automated fraud screening, which provides a fraud score with each payment transaction to indicate the level of risk VS Store 30 % Our innovative customer-not-present (CNP) solutions have been shown to improve authorisation 11 rates by up to 30 per cent At Chase Paymentech, we provide payment and acquiring solutions for merchants and have helped some of the world s leading e-commerce merchants get to where they are today. Our innovative customer-notpresent (CNP) solutions have been shown to improve authorisation rates by up to 30 per cent 11. We understand that every merchant has different requirements and our dedicated relationship managers offer their valued expertise to help you develop payment strategies that improve cart conversion. We also offer merchants realtime automated fraud screening, which provides a fraud score with each payment transaction to indicate the level of risk without adversely affecting your customers experience. use an app for repeat purchases. Those retailers that use innovative and highly relevant features within their mobile website or app are more likely to provide real value and offer an online multi-channel experience that may help improve customer retention. When thinking about how to encourage customers to return, look for opportunities to provide a unique offering with short, safe and convenient journeys. Ultimately this can lead to greater customer satisfaction and loyalty. So, what steps should online retailers consider when aiming to enhance their customers online experience and build greater loyalty in a multi-channel world? Encourage customers to return Ultimately, shopping by mobile or another online channel should be as easy as going to a physical store. Nobody expects a customer to type in their card number, CVV security code, expiry date and billing address every time they buy something in a high street shop. Online merchants looking to build customer loyalty should aspire to the same level of ease for their customers. There has been much debate about the use of mobile sites versus apps and it appears that both channels have a role to play in improving the online customer experience. First-time shoppers are more likely to use a mobile site as a shop window while loyal customers already engaged with a brand might find it easier to Identify your customers across every channel Make sure that customers are acknowledged and recognised at every point and that you personalise your customers experience based on their preferences, purchasing history and behaviour. Enable choices made by the customer through one channel to be stored and made available from other devices to help maximise cart conversion, for example allow users to add something to their cart using their mobile phone but checkout through their computer. Simplify your checkout process As part of an optimised payments strategy, use stored account and card details to keep the information required from a returning customer to a minimum. Consider 6 chasepaymentech.co.uk 2012, Chase Paymentech Europe Limited. All rights reserved.

7 alternative methods of payment to offer customers more choice and put measures in place to avoid recurring payments being declined. Reassure your customers about data security Many customers have concerns about making transactions through their mobile phone. Ensure a seamless transition from your e-commerce or m-commerce site to your payment site to reassure customers about security. Consider alternative strategies for data security, such as tokenisation, that do not require the storage of cardholder details on your internal systems. Chase Paymentech offers advanced solutions to help merchants improve cart conversion. For example, our Account Updater product provides merchants with updated card information to help prevent declines on recurring payments, such as annual membership fees and subscriptions, being disrupted when a card expires or a customer changes their card brand. We also offer merchants a range of innovative fraud and data security solutions tailored to your business needs that help you to offer your customers an improved shopping experience while safeguarding their cardholder data and adhering to your PCI DSS obligations. advocacy that creates quantifiable value for companies of all sizes. In 2011, Chase Paymentech processed more than 24 billion transactions with a value exceeding $553.6 billion, including an estimated half of all global Internet transactions. In addition to the ability to authorise transactions in more than 130 currencies, the company provides business analytics and information services, fraud detection and data security solutions. Disclaimer Some information used in this report has been obtained from third parties, including research providers, believed to be reliable but Chase Paymentech or its affiliates do not warrant its completeness or accuracy. Opinions and estimates constitute our judgment as of the date of this material and are subject to change without notice. Past performance is not indicative of future results. This material is not intended as an offer or solicitation for the purchase or sale of any Chase Paymentech products. The opinions and recommendations herein do not take into account individual client circumstances, objectives, or needs and are not intended as recommendations of particular products or strategies to particular clients. The recipient of this report must make its own independent decisions regarding any products mentioned herein. This document and the information provided herein may not be copied, published, or used, in whole or in part, for any purpose other than expressly authorised by Chase Paymentech Europe Limited. Is your payment strategy aligned to a multi-channel world? For over 25 years, Chase Paymentech has worked with online merchants of all sizes, taking a holistic approach to their payment strategy. Our executive management team have extensive experience as many of them were previously executives from within the online merchant community. We offer advice on the increasingly complex and challenging decisions faced by online retailers. We also assist international retailers with different payment methods, currencies and connection methods to help reach a greater shopping audience About Chase Paymentech Chase Paymentech, a subsidiary of JPMorgan Chase (JPMC), is a leading provider of payment processing and merchant acquiring. Chase Paymentech s proprietary platforms enable integrated solutions for all payment types, including credit, debit, alternative and mobile payment options. Chase Paymentech has uniquely combined proven payment technology with a long legacy of merchant For more information, contact: UK: or Rest of Europe: , or visit REFERENCES 1 edigitalresearch/imrg: ecustomerserviceindex (ecsi) (February 2012) 2,8 &10 Dynamic Markets: The Changing CNP Payment Landscape (March 2012) 3 Centre for Retail Research/Kelkoo: Online Trends 2012, mobile ecommerce (April 2012) 4 Forrester Consulting: The Future of Retail and Tomorrow s Consumer (June 2011) 5 & 6 Harris Interactive/Tealeaf: Improving the Customer Experience for Mobile Consumers (February 2011) 7 E-Consultancy/Tealeaf: Reducing Online Customer Struggle (August 2011) 9 edigitalresearch: echannel Retail Benchmark Study (February 2012) 11 Chase Paymentech: Proprietary research 2012, Chase Paymentech Europe Limited. All rights reserved. chasepaymentech.co.uk 7

8 Chase Paymentech Europe Limited, trading as Chase Paymentech, is a subsidiary of JPMorgan Chase Bank, N.A. (JPMC) and is regulated by the Central Bank of Ireland. 2012, Chase Paymentech Europe Limited. All rights reserved.

A CHASE PAYMENTECH WHITE PAPER. Uncovering Five Myths About M-Commerce

A CHASE PAYMENTECH WHITE PAPER. Uncovering Five Myths About M-Commerce A CHASE PAYMENTECH WHITE PAPER Uncovering Five Myths About M-Commerce If there is a single subject that dominates online retailing right now, it is m-commerce and it is not hard to see why. Sales of smartphones

More information

A CHASE PAYMENTECH WHITE PAPER. Expanding internationally: Strategies to combat online fraud

A CHASE PAYMENTECH WHITE PAPER. Expanding internationally: Strategies to combat online fraud A CHASE PAYMENTECH WHITE PAPER Expanding internationally: Strategies to combat online fraud Fraud impacts nearly eight in every ten international online retailers 1. It hampers prospects for growth, restricts

More information

FRAUD PREVENTION IN M-COMMERCE: ARE YOU FUTURE PROOFED? A Chase Paymentech Paper

FRAUD PREVENTION IN M-COMMERCE: ARE YOU FUTURE PROOFED? A Chase Paymentech Paper FRAUD PREVENTION IN M-COMMERCE: ARE YOU FUTURE PROOFED? A Chase Paymentech Paper In the UK, Europe s largest online market, consumers continue to embrace m-commerce at an astonishing speed with an estimated

More information

IS YOUR CUSTOMERS PAYMENT DATA REALLY THAT SAFE? A Chase Paymentech Paper

IS YOUR CUSTOMERS PAYMENT DATA REALLY THAT SAFE? A Chase Paymentech Paper IS YOUR CUSTOMERS PAYMENT DATA REALLY THAT SAFE? A Chase Paymentech Paper A data breach has the potential to cost retailers millions in lost customers and sales. In this paper we discuss a number of possible

More information

A chase paymentech Whitepaper. Are You Getting The Best From Your Payments Solution?

A chase paymentech Whitepaper. Are You Getting The Best From Your Payments Solution? Are You Getting The Best From Your Payments Solution? Table Of Contents What are the hidden costs of e-commerce?... 3 Cart and sales conversion improving revenue streams... 4 The cost of compliance the

More information

MILLENNIALS EXPECTATIONS VS RETAILERS PRIORITIES BRIDGING THE OMNI-CHANNEL REALITY GAP TO DRIVE GROWTH A CHASE PAYMENTECH BLUEPRINT

MILLENNIALS EXPECTATIONS VS RETAILERS PRIORITIES BRIDGING THE OMNI-CHANNEL REALITY GAP TO DRIVE GROWTH A CHASE PAYMENTECH BLUEPRINT MILLENNIALS EXPECTATIONS VS RETAILERS PRIORITIES BRIDGING THE OMNI-CHANNEL REALITY GAP TO DRIVE GROWTH A CHASE PAYMENTECH BLUEPRINT AT A GLANCE 2015 is the Year of the socalled Millennial (18-34 year olds)

More information

Online Shopping Trends

Online Shopping Trends Online Shopping Trends Jo Lawrence - Senior Relationship Manager, DataCash a MasterCard company Raimonds Keris - E-Commerce Baltic Product Manager - Swedbank Who is DataCash? DataCash is part of the MasterCard

More information

THE OMNICHANNEL CONSUMER

THE OMNICHANNEL CONSUMER THE OMNICHANNEL CONSUMER KEY FINDINGS FROM THE DELOITTE REPORT THE OMNICHANNEL OPPORTUNITY TO HELP RETAILERS UNLOCK THE POWER OF THE CONNECTED CONSUMER INTRODUCTION The internet and mobile devices have

More information

CyberSource Payments & Security ONE POINT OF CONTACT CAN HELP YOU HIT YOUR

CyberSource Payments & Security ONE POINT OF CONTACT CAN HELP YOU HIT YOUR ONE POINT OF CONTACT CAN HELP YOU HIT YOUR MOST AMBITIOUS TARGETS Payments & Security PROCESS PAYMENTS AND SECURE PAYMENT DATA GLOBALLY WITH ONE CONNECTION To prepare for the omni-commerce world effectively,

More information

The Role of Mobile in Retail Commerce. June 2013

The Role of Mobile in Retail Commerce. June 2013 The Role of Mobile in Retail Commerce June 2013 Page 1 Overview Since June 2010, edigitalresearch and Portaltech Reply have been tracking the growth and development of smartphone devices in mobile and

More information

Omnichannel Payments

Omnichannel Payments Omnichannel Payments The Connected Consumer The way consumers buy goods and services is changing profoundly We now exist in a truly global, connected and digital world. A world of choice that lets us purchase

More information

Visa Consulting and Analytics

Visa Consulting and Analytics Visa Consulting and Analytics Issuer Acquirer Retailer Analytics and Information services: Issuer menu Issuers - Visa data driven insights We are in a unique position to inform our clients about performance

More information

Mobile & shopping on demand. How performance marketing helps mobile redraw the path to purchase. tradedoubler.com

Mobile & shopping on demand. How performance marketing helps mobile redraw the path to purchase. tradedoubler.com Mobile & shopping on demand How performance marketing helps mobile redraw the path to purchase tradedoubler.com Mobile performance marketing channels are transforming the experience of shopping in Europe,

More information

Worldpay All rights reserved. The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth

Worldpay All rights reserved. The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth Consumers think of shopping as one experience, whether online, in-store or on a mobile device, and so must businesses.

More information

LIVE CHAT ANALYTICS & ROI Using analytics to measure the ROI of engagement

LIVE CHAT ANALYTICS & ROI Using analytics to measure the ROI of engagement Using analytics to measure the ROI of engagement Website analytics have evolved a lot since the humble Page View. No longer are decisions on new changes based on guesswork and intuition. Instead, you can

More information

Your Gateway to Online Success

Your Gateway to Online Success The NETBANX gateway is a leading, proprietary online payment processing platform operating on a world class technology infrastructure. Trusted by global brands and companies around the world, the NETBANX

More information

Cross-channel payment solutions ABI CARTE 2015, ROMA, 5 NOVEMBRE 2015 VINCENZO ROMEO EASTERN EUROPE & AFRICA INNOVATION DIRECTOR

Cross-channel payment solutions ABI CARTE 2015, ROMA, 5 NOVEMBRE 2015 VINCENZO ROMEO EASTERN EUROPE & AFRICA INNOVATION DIRECTOR Cross-channel payment solutions ABI CARTE 2015, ROMA, 5 NOVEMBRE 2015 VINCENZO ROMEO EASTERN EUROPE & AFRICA INNOVATION DIRECTOR 1 The need for cross-channel payment solutions 3 mpos Solutions Challenges

More information

Reach more customers. Take quicker payments. Make it all easier With just one Click.

Reach more customers. Take quicker payments. Make it all easier With just one Click. Reach more customers. Take quicker payments. Make it all easier With just one Click. By phone, online or mobile app, it doesn t matter when or where, Click allows you to reach more customers and take more

More information

An Oracle White Paper March 2011. European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends

An Oracle White Paper March 2011. European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends An Oracle White Paper March 2011 European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends Introduction In July 2009, ATG (acquired by Oracle in 2010) commissioned

More information

OMNI-CHANNEL FRAUD MANAGEMENT. Strategies & survival tactics for retailers

OMNI-CHANNEL FRAUD MANAGEMENT. Strategies & survival tactics for retailers OMNI-CHANNEL FRAUD MANAGEMENT Strategies & survival tactics for retailers June 16, 2015 Presenters Jackie Barwell, Director of Product Management Erika Gallo, Director of Payment Risk Management 2 Agenda

More information

2014 State of B2B Procurement Study:

2014 State of B2B Procurement Study: Accenture Interactive Point of View Series 2014 State of B2B Procurement Study: Uncovering the Shifting Landscape in B2B Commerce 2014 State of B2B Procurement Study: Uncovering the Shifting Landscape

More information

RAKUTEN ATTRIBUTION MEASURING THE MODERN SHOPPER RAKUTEN ATTRIBUTION

RAKUTEN ATTRIBUTION MEASURING THE MODERN SHOPPER RAKUTEN ATTRIBUTION RAKUTEN MARKETING Measuring the Modern Shopper Measuring the Modern Shopper Introduction Modern retailing is developing fast and the lines between online and offline are increasingly blurred. We have come

More information

Finance and Accounting outsourcing e-commerce solutions. Financial Solutions

Finance and Accounting outsourcing e-commerce solutions. Financial Solutions Finance and Accounting outsourcing e-commerce solutions Financial Solutions Supporting the future of e-commerce: success strategies for the trading world of tomorrow SOLUTIONS FOR YOUR INDUSTRY arvato

More information

Responsive design and its role in your ecommerce website plan

Responsive design and its role in your ecommerce website plan WHITE PAPER Responsive design and its role in your ecommerce website plan Practical advice and technical tips to speed your move to multi-channel commerce INTRODUCTION Today, mobility is the way to go.

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions INTRODUCING MASTERPASS WHAT IS MASTERPASS? WHAT ARE THE BENEFITS OF MASTERPASS? WHAT IS THE CUSTOMER EXPERIENCE WHEN MY CONSUMER CLICKS ON BUY WITH MASTERPASS? CAN MY CUSTOMERS

More information

TRANSAXpay Online Safer ecommerce & MOTO Payments FIS RETAIL PAYMENTS

TRANSAXpay Online Safer ecommerce & MOTO Payments FIS RETAIL PAYMENTS TRANSAXpay Online Safer ecommerce & MOTO Payments FIS RETAIL PAYMENTS TRANSAXpay Online Safer ecommerce & MOTO Payments FIS RETAIL PAYMENTS Card Not Present (CNP) payment transactions have the potential

More information

THE NEW MCOMMERCE REALITY

THE NEW MCOMMERCE REALITY Streamlining the customer experience with mobile chat. Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected,

More information

a CyberSource solution Merchant Payment Solutions

a CyberSource solution Merchant Payment Solutions a CyberSource solution Merchant Payment Solutions 1 Simplifying Payments 2 Safe and reliable payment processing is essential to your business. Authorize.Net, a leading payment gateway since 1996, provides

More information

Mobile Apps: What Consumers Really Need and Want. A Global Study of Consumers Expectations and Experiences of Mobile Applications

Mobile Apps: What Consumers Really Need and Want. A Global Study of Consumers Expectations and Experiences of Mobile Applications Mobile Apps: What Consumers Really Need and Want A Global Study of Consumers Expectations and Experiences of Mobile Applications The Difference Between a Mobile App and a Mobile Website Before we evaluate

More information

OXY GEN GROUP. pay. payment solutions

OXY GEN GROUP. pay. payment solutions OXY GEN GROUP pay payment solutions hello. As UK CEO, I m delighted to welcome you to Oxygen8. We ve been at the forefront of multi-channel solutions since 2000. Headquartered in Birmingham, UK, we have

More information

MASTERCARD PAYMENT GATEWAY SERVICES

MASTERCARD PAYMENT GATEWAY SERVICES MASTERCARD PAYMENT GATEWAY SERVICES OVERVIEW MAKING PAYMENTS SAFE, SIMPLE & SMART What are MasterCard Payment Gateway Services? Our Solutions Making payments safe, simple & smart for your customers, for

More information

TRANSFORMING THE PAYMENT EXPERIENCE INTO A SALES TOOL

TRANSFORMING THE PAYMENT EXPERIENCE INTO A SALES TOOL WHITE PAPER TRANSFORMING THE PAYMENT EXPERIENCE INTO A SALES TOOL 7 MARKETING BEST PRACTICES THAT HELP INCREASE INCREMENTAL CONVERSION RATES EXECUTIVE SUMMARY Recent research suggests that few online merchants

More information

Payment Security Solutions. Payment Tokenisation. Secure payment data storage and processing, while maintaining reliable, seamless transactions

Payment Security Solutions. Payment Tokenisation. Secure payment data storage and processing, while maintaining reliable, seamless transactions Payment Security Solutions Payment Tokenisation Secure payment data storage and processing, while maintaining reliable, seamless transactions 02 Payment Security Solutions CyberSource Payment Tokenisation:

More information

Mobile Consumers. & You. How to use mobile to your advantage. tradedoubler.com

Mobile Consumers. & You. How to use mobile to your advantage. tradedoubler.com Mobile Consumers & You How to use mobile to your advantage Driving value from the mobile consumer In the age of the smartphone, brands and retailers cannot succeed without persuading mobile researchers

More information

The dawn of mobile influence. Discovering the value of mobile in retail

The dawn of mobile influence. Discovering the value of mobile in retail The dawn of mobile influence Discovering the value of mobile in retail Table of Contents The Mobile Influence Factor 4 Mobile Shoppers are the future of retail 6 Snowball effect 7 A new approach to mobile

More information

International ecommerce with dealer-integration. Shaun Moores General Manager Shopatron Europe smoores@shopatron.com

International ecommerce with dealer-integration. Shaun Moores General Manager Shopatron Europe smoores@shopatron.com International ecommerce with dealer-integration Shaun Moores General Manager Shopatron Europe smoores@shopatron.com Agenda The International Opportunity Why haven t many Brands readily embraced international

More information

Improving The Retail Experience Through Fast Data

Improving The Retail Experience Through Fast Data A Forrester Consulting Thought Leadership Paper Commissioned By TIBCO Software February 2016 Improving The Retail Experience Through Fast Data Overview Customers expect better-individualized experiences

More information

Payment Services. The Retail Solution. for large and multi-national retailers

Payment Services. The Retail Solution. for large and multi-national retailers Payment Services The Retail Solution for large and multi-national retailers A one-stopshop solution for retailers Contents SIX Payment Services 04 The customer experience 05 The Retail Solution 06 Our

More information

Bricks And Clicks A Look At Today s Retail Marketing Trends

Bricks And Clicks A Look At Today s Retail Marketing Trends Bricks And Clicks A Look At Today s Retail Marketing Trends A Quick and Easy Guide to Digital Advertising for Local Businesses TABLE OF CONTENTS 3 4 7 11 The New Customer Path to Purchase The Rise of Mobile

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

a CyberSource solution Merchant Payment Solutions

a CyberSource solution Merchant Payment Solutions a CyberSource solution Merchant Payment Solutions 1 Simplifying Payments Safe and reliable payment processing is essential to your business. Authorize.Net, a leading payment gateway since 1996, provides

More information

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved.

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved. Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology

More information

Mobile Devices. & Behaviour. How devices and operating systems influence the mcommerce journey. tradedoubler.com

Mobile Devices. & Behaviour. How devices and operating systems influence the mcommerce journey. tradedoubler.com Mobile Devices & Behaviour How devices and operating systems influence the mcommerce journey Know your phone: the key to effective mobile commerce Mobile consumers are not created equal. If advertisers

More information

Major Retailer Leapfrogs E-Commerce Competitors Cisco IBSG Benchmarking Drives Customer Experience

Major Retailer Leapfrogs E-Commerce Competitors Cisco IBSG Benchmarking Drives Customer Experience Major Retailer Leapfrogs E-Commerce Competitors Cisco IBSG Benchmarking Drives Customer Experience Executive Summary CUSTOMER Top-20 Global Retailer INDUSTRY Retail CHALLENGES Needed to upgrade e-commerce

More information

Smart shopping with your bank Card Linked Offers and Merchant Funded Rewards The Next Generation Loyalty Program

Smart shopping with your bank Card Linked Offers and Merchant Funded Rewards The Next Generation Loyalty Program Smart shopping with your bank Card Linked Offers and Merchant Funded Rewards The Next Generation Loyalty Program Business ValueBusiness Value The Four Strategic Technology Areas The Must Haves for Competitive

More information

Accepting Ecommerce Payments & Taking Online Transactions

Accepting Ecommerce Payments & Taking Online Transactions Accepting Ecommerce Payments & Taking Online Transactions Accepting credit and debit cards is mandatory for Ecommerce websites. This method is fast and efficient for you and your customers and with the

More information

FIS Payment Gateway A gateway to card authorisation, settlement & secure data hosting FIS RETAIL PAYMENTS

FIS Payment Gateway A gateway to card authorisation, settlement & secure data hosting FIS RETAIL PAYMENTS FIS Payment Gateway A gateway to card authorisation, settlement & secure data hosting FIS RETAIL PAYMENTS FIS Payment Gateway A gateway to card authorisation, settlement & secure data hosting FIS RETAIL

More information

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY.

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. We aim to better prepare brands for the future of retail. So for the second consecutive

More information

State of Mobile Commerce. Cross-device shopping starts and ends on mobile Q3 2015

State of Mobile Commerce. Cross-device shopping starts and ends on mobile Q3 2015 State of Mobile Commerce Cross-device shopping starts and ends on mobile Q3 2015 Brazil State of Mobile Commerce Q3 Highlights Criteo s analysis of shopping data from Q3 2015 demonstrates that smartphones

More information

Meeting the expectations of the mobile customer

Meeting the expectations of the mobile customer IBM Software Industry Solutions Meeting the expectations of the mobile customer Strategies for offering a consistent customer experience across channels Meeting the expectations of the mobile customer

More information

Introducing. Worldpay Total. The end to end payment solution for modern business

Introducing. Worldpay Total. The end to end payment solution for modern business Introducing Worldpay Total The end to end payment solution for modern business All your channels, connected Whatever the sales channel, however your customers want to pay, Worldpay Total has it covered.

More information

Digital Experience Optimization. How to deliver the seamless digital experience your customers expect and boost conversion while locking in loyalty

Digital Experience Optimization. How to deliver the seamless digital experience your customers expect and boost conversion while locking in loyalty Digital Experience Optimization How to deliver the seamless digital experience your customers expect and boost conversion while locking in loyalty What makes a customer decide to give you their business?

More information

Merchant Payment Solutions

Merchant Payment Solutions Merchant Payment Solutions 1 Simplifying Payments 2 Safe and reliable payment processing is essential to your business. Authorize.Net, a leading payment gateway since 1996, provides solutions you can trust.

More information

Experian Cross Channel Marketing Platform. Managing campaigns and reaching consumers in real time

Experian Cross Channel Marketing Platform. Managing campaigns and reaching consumers in real time Experian Cross Channel Marketing Platform Managing campaigns and reaching consumers in real time The relationship between brands and customers has fundamentally changed. Whereas once there was equilibrium

More information

Accenture CAS: Retail Execution Create stronger customer connections

Accenture CAS: Retail Execution Create stronger customer connections Accenture CAS: Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf

More information

PAYMENTS AS A SERVICE. Fully managed multi-channel card acceptance for all business environments. www.verifone.co.uk

PAYMENTS AS A SERVICE. Fully managed multi-channel card acceptance for all business environments. www.verifone.co.uk PAYMENTS AS A SERVICE Fully managed multi-channel card acceptance for all business environments www.verifone.co.uk Whether small or large, PAYware Ocius s multi-channel flexibility can transform your s

More information

online Online Payment Whatever the channel, an easy way to pay.

online Online Payment Whatever the channel, an easy way to pay. online Whatever the channel, an easy way to pay. helps you respond to multichannel customer demands while improving conversion rates. Your customers benefit from simple yet innovative payment methods.

More information

Enabling European E-commerce

Enabling European E-commerce Enabling European E-commerce Across Europe e-commerce is being fuelled by widescale availability of computing hardware, low cost broadband and advances in smartphone technology. As well as transforming

More information

Enabling multi-channel retailers

Enabling multi-channel retailers Enabling multi-channel retailers European overview There is no question that European retailers have to respond to the rapid consumer adoption of digital technology, particularly given that internet adoption

More information

CUSTOMER RELATIONSHIP MANAGEMENT FOR RETAIL

CUSTOMER RELATIONSHIP MANAGEMENT FOR RETAIL WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR RETAIL Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,

More information

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating

More information

Changing trends in multichannel shopping and browsing preferences September 2012

Changing trends in multichannel shopping and browsing preferences September 2012 Changing trends in multichannel shopping and browsing preferences September 2012 Page 1 Overview In June 2010, edigitalresearch, in partnership with Portaltech Reply, conducted research into how consumer

More information

e-commerce: A Guide for Small and Medium Enterprises HOW MID-SIZED COMPANIES CAN MAXIMISE THEIR ONLINE OPPORTUNITIES

e-commerce: A Guide for Small and Medium Enterprises HOW MID-SIZED COMPANIES CAN MAXIMISE THEIR ONLINE OPPORTUNITIES e-commerce: A Guide for Small and Medium Enterprises HOW MID-SIZED COMPANIES CAN MAXIMISE THEIR ONLINE OPPORTUNITIES 1 The Online Opportunity Given the UK Government s recently announced plans to get 12.5

More information

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com E-Commerce SOLUTIONS In this report, MONEXgroup examines various types of online payment processing and E-Commerce Solutions. The tremendous transition towards online shopping stores in Canada has opened

More information

The digital customer experience

The digital customer experience 2014 Survey The digital customer experience Learn what consumers think and what companies still need to improve. Table of Contents Introduction....3 The digital customer experience overall....4 What the

More information

The Connecting with Customers Report. A Global Study of the Drivers of a Successful Online Experience

The Connecting with Customers Report. A Global Study of the Drivers of a Successful Online Experience The Connecting with Customers Report A Global Study of the Drivers of a Successful Online Experience November 2013 Executive summary LivePerson (NASDAQ: LPSN), a leader in online customer engagement, commissioned

More information

State of Mobile Commerce

State of Mobile Commerce State of Mobile Commerce Leading mobile retailers dominate and the gap is growing Netherlands - Q4 2015 State of Mobile Commerce Q4 Highlights Criteo s analysis of shopping data from Q4 2015 demonstrates

More information

Webtrends for Retail

Webtrends for Retail Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your

More information

whitepaper 16 TIPS FOR BUILDING AN ENGAGING ECOMMERCE EXPERIENCE How to tackle the obvious and not-so obvious challenges

whitepaper 16 TIPS FOR BUILDING AN ENGAGING ECOMMERCE EXPERIENCE How to tackle the obvious and not-so obvious challenges whitepaper 16 TIPS FOR BUILDING AN ENGAGING ECOMMERCE EXPERIENCE How to tackle the obvious and not-so obvious challenges - 16 Tips for Building an Engaging Ecommerce Experience INTRODUCTION 1 INTRODUCTION

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

Student Lifecycle Journey

Student Lifecycle Journey Student Lifecycle Journey Richard Green richard.green@microsoft.com @rich_jg Higher Education Lead, Microsoft UK Universities must adapt to the new student journey Prospect Applicant Student Alumni Your

More information

Experience Trumps All. Leveraging the Top Trends in Customer Service

Experience Trumps All. Leveraging the Top Trends in Customer Service Experience Trumps All Leveraging the Top Trends in Customer Service Table of Contents 03 The Changing Landscape of Omnichannel Service 05 Trend 1 The Social Media Explosion 07 Trend 2 Device Hopping 09

More information

[ know me ] A Strategic Approach to Customer Engagement Optimization

[ know me ] A Strategic Approach to Customer Engagement Optimization [ know me ] A Strategic Approach to Customer Engagement Optimization A Verint and KANA White Paper Table of contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical

More information

Card Payments 101. Matthew Lynch. 2012 Wirecard AG 1

Card Payments 101. Matthew Lynch. 2012 Wirecard AG 1 Card Payments 101 Matthew Lynch 2012 Wirecard AG 1 Want To Sell Online 2012 Wirecard AG 2 Did you know that.. The Global ECommerce industry is worth $ 1.1 Trillion and set to grow by 14% in 2014 US is

More information

Why a mobile wallet is your key to multi-channel selling David Jokinen, Product Director. Wednesday 25 th April 2012

Why a mobile wallet is your key to multi-channel selling David Jokinen, Product Director. Wednesday 25 th April 2012 Why a mobile wallet is your key to multi-channel selling David Jokinen, Product Director Wednesday 25 th April 2012 Overview Sales channels Channel characteristics Regional stereotypes Scheme classifications

More information

E-commerce survey provides roadmap to help U.S. retailers reach consumers around the globe

E-commerce survey provides roadmap to help U.S. retailers reach consumers around the globe to help U.S. retailers reach consumers around the globe Uncovers nuances in how international consumers approach online shopping WHITE PAPER 1 Overview Often times, in order to grow you need to move beyond

More information

Manage the Digital and Mobile Customer Experience A Breakfast Briefing. For Web Analysts, Customer Insight Managers & Online Marketers www.scl.

Manage the Digital and Mobile Customer Experience A Breakfast Briefing. For Web Analysts, Customer Insight Managers & Online Marketers www.scl. Manage the Digital and Mobile Customer Experience A Breakfast Briefing For Web Analysts, Customer Insight Managers & Online Marketers www.scl.com The art of the possible SCL background Predicting, Understanding

More information

Paid Search: What Marketers Should Focus on in 2014

Paid Search: What Marketers Should Focus on in 2014 [Type text] Paid Search: What Marketers Should Focus on in 2014 NETBOOSTER.COM Sergio Borzillo, Head of PPC (UK) Paid Search: What Marketers The 4 main areas to focus on for your Paid Search strategy in

More information

Digital Influence in UK Retail

Digital Influence in UK Retail Digital Influence Digital Influence in UK Retail The true value of digital in-store Digital technology is influencing 33% of in-store retail sales in the UK, equivalent to almost 100 billion in 2014. Digital

More information

White Paper Service Excellence: Transforming the Customer Experience

White Paper Service Excellence: Transforming the Customer Experience White Paper Service Excellence: Transforming the Customer Experience Telephone: +44 (0)20 7960 4197 Email: info@makepositive.com makepositive.com Are we really getting the most from technology? Hello from

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

Episerver Mobile Commerce Report 2015 Benelux

Episerver Mobile Commerce Report 2015 Benelux Episerver Mobile Commerce Report 2015 Benelux Foreword Talking about mobile commerce is almost an anachronism now. As high street and online shopping have merged, this evolution has continued onto all

More information

Improve customer experience with your call center

Improve customer experience with your call center Improve customer experience with your call center 1 Table of Contents Welcome to the Age of the Unloyal Customer Superior Service Is More Difficult Than It Looks Segmented customer touchpoints Who is responsible

More information

Developing a mobile strategy. How to make the most of new online opportunities

Developing a mobile strategy. How to make the most of new online opportunities Developing a mobile strategy How to make the most of new online opportunities Contents 3 Executive summary 4 The mobile opportunity 5 A strategic approach 7 Mobile transactions 9 Key takeouts 10 About

More information

Capitalize on Mobile Commerce by Optimizing the Mobile Shopping Experience

Capitalize on Mobile Commerce by Optimizing the Mobile Shopping Experience Capitalize on Mobile Commerce by Optimizing the Mobile Shopping Experience Capitalize on Mobile Commerce - Optimize the Mobile Shopping Experience 2 TABLE OF CONTENTS INTRODUCTION 3 THE IRRESISTIBLE RISE

More information

FACEBOOK BY THE NUMBERS 2015 RESEARCH REPORT. Key findings on the trends and benefits of retargeting on the world s largest social network

FACEBOOK BY THE NUMBERS 2015 RESEARCH REPORT. Key findings on the trends and benefits of retargeting on the world s largest social network 9 46456 9378 2478 2478 Retargeting on Facebook by the Numbers 2015 456 2 2478 46 27841 92 29 FACEBOOK BY THE 46 9378 34 8 RESEARCH REPORT NUMBERS 2015 Key findings on the trends and benefits of retargeting

More information

Mobility in Retail. RapidValue Solutions

Mobility in Retail. RapidValue Solutions Mobility in Retail Retail Industry : Changing Landscape Why Go Mobile? Increased penetration of mobile Increased need to focus on the mobile market. M-commerce growth is outpacing traditional E-commerce

More information

7,000% 40% Argos, maximizing digital marketing returns.

7,000% 40% Argos, maximizing digital marketing returns. Argos, maximizing digital marketing returns. High street retailer builds its digital channels and drives new revenues through actionable insights from Adobe Marketing Cloud. Adobe Marketing Cloud solutions

More information

Critical Success Factors for Personalisation

Critical Success Factors for Personalisation Critical Success Factors for Personalisation Introduction To best optimise engagement and revenue, online and multichannel retailers need to personalise the brand and shopping experience for each customer.

More information

CUSTOMER ENGAGEMENT BUILDING PERSONAL CONNECTIONS WITH YOUR CUSTOMERS

CUSTOMER ENGAGEMENT BUILDING PERSONAL CONNECTIONS WITH YOUR CUSTOMERS CUSTOMER ENGAGEMENT BUILDING PERSONAL CONNECTIONS WITH YOUR CUSTOMERS 1 Customer Engagement CUSTOMER ENGAGEMENT The rise of social networking, mobile technology and e-commerce gave brands and retailers

More information

How Mobile Shopping Drives Omnichannel Conversions

How Mobile Shopping Drives Omnichannel Conversions Whitepaper How Mobile Shopping Drives Omnichannel Conversions The Evolving Path to Purchase Table of Contents Introduction 1 How Consumers Engage with Mobile 3 Consumer Expectations for Mobile Experience

More information

OPEN Road to the Future

OPEN Road to the Future Erika Gallo Director of Payments Risk Management ACI Worldwide Erika.Gallo@aciworldwide.com Addressing Fraud and Security in a Retailer Omni-Channel Strategy ACI Omni-Channel Fraud Survey - Preview Multinational

More information

Marketing strategies for highly personalized online experiences

Marketing strategies for highly personalized online experiences Marketing strategies for highly personalized online experiences Retail Perspective Personalization is retail s future; especially as more advanced technologies allow marketers to handle personalization

More information

The Trends and Roadblocks in Retail e-commerce: A Recap of the 2012 etail West Conference by Mogreet

The Trends and Roadblocks in Retail e-commerce: A Recap of the 2012 etail West Conference by Mogreet The Trends and Roadblocks in Retail e-commerce: A Recap of the 2012 etail West Conference by Mogreet Each year, as technology and consumer adoption continues to evolve, retailer e- commerce teams are facing

More information

Face to face payment solutions. Mobile strategy for businesses on the go

Face to face payment solutions. Mobile strategy for businesses on the go Face to face payment solutions Mobile strategy for businesses on the go Contents 3. Overview 4. Online and offline merge 5. Contactless payments 6. Apps and the ewallet 7. Graphic: Rising payment trends

More information

Copyright 2015 Criteo. State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015

Copyright 2015 Criteo. State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015 State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015 Mobile Commerce Report Methodology Individual transaction data analyzed How can marketers use this data? Over 3,000 online retail

More information

ENHANCING RETAIL ENVIRONMENTS WITH THE ipad COMPUTACENTER AND APPLE TOGETHER

ENHANCING RETAIL ENVIRONMENTS WITH THE ipad COMPUTACENTER AND APPLE TOGETHER ENHANCING RETAIL ENVIRONMENTS WITH THE ipad COMPUTACENTER AND APPLE TOGETHER COMPUTACENTER AND APPLE HELP HIGH STREET OUTLETS SOURCE, DEPLOY AND SUPPORT APPLE TECHNOLOGIES FOR A MORE... COMPELLING CUSTOMER

More information

a CyberSource solution Merchant Payment Solutions

a CyberSource solution Merchant Payment Solutions a CyberSource solution Merchant Payment Solutions 1 Simplifying Payments Safe and reliable payment processing is essential to your business. Authorize.Net, a leading payment gateway since 1996, provides

More information

Overcoming basket abandonment through effective implementation of real-time communications services.

Overcoming basket abandonment through effective implementation of real-time communications services. Overcoming basket abandonment through effective implementation of real-time communications services. The benefits of real-time customer engagement For the vast majority of online retailers, converting

More information

EPoS and Ecommerce Solutions for Independent Retailers

EPoS and Ecommerce Solutions for Independent Retailers EPoS and Ecommerce Solutions for Independent Retailers The future of independent retail is multi-channel. Successful independent retailers will need to have a real time, single view of customers, stock

More information