Welcome To Your New Web Hosting Account!

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1 Welcome To Your New Web Hosting Account! We are focused on providing you the very best web hosting service, including all the tools necessary to establish and maintain a successful website. This document contains information that will help you to quickly get started in setting up your new website or transferring your existing website, and setting up your accounts. If you are logging in to the Control Panel for the first time, this Getting Started Guide for Shared Hosting plans on the UNIX platform contains information you need to set up the basic functions used to manage your account. Please read this entire Getting Started Guide before going on to use your Control Panel. Important: Throughout these instructions, please substitute with your actual domain name or IP address. Your IP address is sent to you in the Activation message you receive within 24 hours of your order. About Your Control Panel We provide you with online access to a web-based control panel to manage your new hosting account. Your Control Panel provides access to a comprehensive set of tools that you can use to quickly build and manage a website, and set up and manage your accounts. You can also use your Control Panel to access any additional applications included with your plan, such as statistics and database tools. To Log into your Control Panel: 1. Open your Web browser. 2. Type in the address bar and press Enter. The Control Panel Login window appears. 3. Type your User ID and Password in the text boxes. Passwords are case sensitive. If your User ID/Password combination is incorrect, an error message appears. Contact support if you are unable to find your login information. Note: Your User ID and Password are sent to you in the activation you receive typically within 24 hours of your order.

2 Changing Your Account Password Note: When you open a new account, you will receive an message containing your default User ID and Password. It is highly recommended that you change this password to a non-dictionary word, mixing upper case letters, lower case letters, numerals, and symbols. Passwords must be at least 8 characters in length, and one of the characters must be a number. To change your account Password: 1. Log into your Control Panel at and enter your User ID and Password. 2. Click on Account Administration. If you are prompted to do so, enter your current User ID and Password a second time. The Account Administration Control Panel appears. 3. Click on the Change Password icon. If you do not see a Change Password icon, click Account Management at the top of the screen to gain access to the Change Password feature. 4. Type your new password in the New Password field. 5. Retype your new password in the Confirm Password field. 6. Click Change Password. The Change Password page refreshes with a message informing you that your password has been changed.

3 Creating Your Website Once you have received your activation , you are ready to create your website. To start, go to your Control Panel at and enter your User ID and Password. There are a number of different options for creating or uploading your website: Begin building your website using our EasySite Website Design Tool (included in most plans). This feature is found in your Control Panel in the Utilities and Files section. You can alternatively upload website content using a File Transfer Protocol (FTP) client. If you do not have an FTP client, you can download one from websites like Some website creation programs have an FTP client included in them. Your FTP settings are the same as the ones for your website s Domain name, User ID and Password. Note: If your website is more complex including databases and scripts, consult the section on Migrating Your Website for further instructions. If you want to start a blog, you may use WordPress (not available on some plan types) to build your site. To activate WordPress on your account, click the icon on your Control Panel under AddOns, click install and follow the directions. Your new WordPress site will be available at Your administrative screen to manage your WordPress site will be located at

4 Note: If you are in your Account Management Control Panel, click on Site Management to access the area containing WordPress and other tools. Setting up Website Statistics You may want to track ongoing visits to your website in order to see helpful information such as how many visitors have viewed your site, what pages they look at the most, etc. We have provided a free tool in your hosting plan to allow you to capture this information. To track the Statistics for your website: 1. Go to your Control Panel at ipaddress/controlpanel or and enter your User ID and Password. 2. Under Statistics, click View Urchin Stats. A new browser window opens with a dialog box. 3. Type your User ID and Password in the appropriate text boxes.

5 4. A new window appears displaying your Urchin statistics interface. Note: For more information on using this interface, consult the internal help provided within the application About Your In order to create your accounts, you need to visit two areas: First your Control Panel where you create your accounts on our mail server, then the program of your choice which you have on your local computer. Alternatively, you can access your via our Webmail program. Creating New Accounts Before you create the account in your program, you need to create it in your hosting account on our servers. This will enable to be delivered the way that you want. To add a new account: 1. Log into your Control Panel. Under Users, click Create Users/Edit Privileges.

6 2. Fill in the requested information under User Attributes and click Save. Important: Make sure you select under Privileges. 3. When you are ready, use the following information from the User Attributes window to set up a third-party client for the user you have created: a. The User ID for the user you have created b. Your website domain name c. The User Password for the user you have created d. Your incoming and outgoing Mail Server names. These two names should be the same and can be found in the activation that was sent to you within 24 hours of your account setup.

7 Examples of the server settings you will need to set up your Client: Incoming mail server (POP): yourdomain.com Incoming mail port: port 110 Outgoing mail server (SMTP): yourdomain.com Outgoing mail port: port 25* *If you have problems using port 25, use port 587 as some ISP s block port 25. Your hosting account supports all major clients including Microsoft Outlook, Outlook Express, Thunderbird, and the Macintosh OSX version of Apple Mail. You can configure these supported programs to retrieve and send mail through your account using either POP or IMAP. Important: Remember to substitute yourdomain.com with your actual domain name or IP address provided to you in your Activation message. There are optional settings under User Options if you want to create an alias or a mail forward. Note: If you are in your Account Management Control Panel, click on Site Management to access the area containing Users and other tools. Accessing Webmail Your Control Panel provides a user-friendly web-based client. Your account resides on one server that administers Control Panel and Webmail functionality, and is ready to use without further configuration. To access your using Webmail: 1. Go to your Control Panel at and enter your User ID and Password. 2. Under Mail, click the Webmail icon.

8 3. Click the Inbox tab. The Inbox window appears with a list of messages you have received. To view a message, click the subject of the message to be read. Migrating an Existing Website to Verio This section is for experienced customers that already have developed a website and want to move it to their new location on our servers. Once you have received your activation you are ready to migrate your website from your previous webhost to your new location on our servers. If you need assistance from us, you can sign up with our Professional Services to migrate content. Contact our Sales Department (information at the end of this document) if you are interested, and they can provide you with a quote. The pricing will depend on the complexity of the website. If you wish to migrate your website yourself, follow the directions below. Note: Changing your DNS (Domain Name Servers) to our Name Servers should be the last thing you do do this only after you have moved and tested your site to your satisfaction. This will ensure the smoothest possible transition for your website. Migration Overview 1. Back up your entire website content, databases, and messages stored by your current website host by downloading it to your local computer. 2. Upload your files and import your databases to your new hosting account with us. 3. If you have any databases in operation, update your database connection strings and system paths to match the environment for your account. 4. Recreate any addresses on your new account.

9 5. Test your new account with the IP Address vs. the Domain Name. 6. Once you have tested the account to make sure that the site looks and acts the same, change the DNS (Domain Name Servers) to our Name Servers). NOTE: It can take anywhere from hours for your DNS to propagate (find the new address) over the Internet. As a result, we recommend you select the time to change the DNS to when it will cause the least disruption to your business. Detailed Instructions For Migrating Your Website 1. Log in to your old host and download all the files for your website to your local computer using File Transfer Protocol (FTP). If you are not familiar with FTP, please contact your previous hosting company for assistance in downloading your files. Many FTP clients are available online to download to your machine for free from places such as 2. Upload or transfer your saved files to your new hosting account on our servers using your FTP client. You will need to type your IP Address or domain name, User ID and Password as provided to you in the activation when prompted by the FTP program. 3. If you have a database on your site, you will also need to move it from your previous webhost to our servers. Export the database from your previous host and save it on your computer (if prompted, save it in compressed format). If you re having trouble saving your database from your previous host, please contact them for assistance. 4. If you purchased a plan that includes it, MySQL is accessible through the Control Panel under Databases. In order to use phpmyadmin, MySQL must first be enabled on the account. The User ID is the same as your account s User ID. When you set it up, MySQL uses a different password which you can create yourself. Note: If you are using MSSQL you may need a Windows based plan; our Sales Representatives can help you switch. 5. Next, recreate your accounts on the new server through the Control Panel. Instructions for creating accounts are listed above.

10 6. The last step is to point the domain to our Web Hosting Name Servers. This will ensure that your website and services will properly resolve to our Web Hosting services. To point your domain name to our Name Servers: Contact your previous registrar where you registered the domain and make the change to your domain name through their Control Panel. If you do not have access to a Control Panel, contact the registrar s Customer Support and request for Name Servers to be re-delegated to our Name Servers. Detailed instructions for registering or transferring domain names can be found in the DNR FAQ. Note: Domain name changes require a propagation time of 24 to 72 hours. Re-delegate your Name Servers to the settings that were sent to you in your Activation message. You should find the following information listed: Primary Nameserver: Primary Address: Secondary Nameserver Secondary Address: Note: If you have multiple website and domain name accounts with us, your accounts may be located on different Name Servers. Where To Find Help We include a number of applications and tools that you can use on your website. Instructions on how to use each of these features are located in your Control Panel. For specific help for each application together with step by step instructions, select the application you want in the Control Panel, and then click the help button in the top right corner. The Help area is also searchable and can be browsed so that you can find a Help topic without being inside the section in the Control Panel.

11 How to Contact Support For your convenience, we provide access to phone and assistance 24x7. Submit a Ticket By Billing: Technical Support: Sales: Important: If you submit a ticket, to please include your domain name as the subject line of the message. For support issues, please also include a step-by-step on how to replicate your problem including your operating system, browser type and version, and any links and login information that may be needed to duplicate and correct the reported issue. Contact Us By Phone: 800 Number: (800) Local Callers: (561) Our Technical Support staff is available 24 hours a day, 7 days a week. Our Billing staff is available Monday - Friday 8 a.m. 8 p.m. (Eastern). Call with questions concerning billing, renewal or cancellation. Our Sales staff is available Monday Friday 10 a.m. 8 p.m. (Central)

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