2 Parallels Plesk Panel User Guide Table of contents Parallels Plesk Panel User Guide... 2 Table of contents... 2 Introduction... 3 Before you begin... 3 Logging in to the Plesk control panel... 3 Configuring your new server... 4 Setting up your nameservers in Plesk... 8 Adding a domain to your server Pointing a domain to your server Creating Glue Records Changing the DNS settings of a domain on your server Edit an existing DNS record Delete a DNS record Create a new DNS record Add a mailbox to a domain Plesk user accounts Server administrator Reseller accounts Client accounts Domain administrators users Adding a new Reseller account Branding the control panel Adding a new database to your server Create a database user Where to find further help and assistance Page 2 of 31
3 Introduction Parallels Plesk Panel is a powerful and intuitive online interface to help you easily manage your Windows or Linux dedicated server. It can automate your web hosting experience, and help you run a profitable business by allowing you to control your customers and their hosting accounts. This guide will help you get started with some of the basics of Plesk. Before you begin Before you begin you need to make sure you have the following information available: Your dedicated server Administrator Login details. The primary IP address assigned to your server. The secondary IP address assigned to your server. This information was sent to you in your server deployment when your server was built. The IP addresses assigned to your server can also be viewed through your Fasthosts control panel. Logging in to the Plesk control panel Plesk uses port 8443, and can be accessed from your web browser using the primary IP address assigned to your dedicated server. Step 1 Open your web browser and enter server's ip address>:8443, then click Go. For example Page 3 of 31
4 Step 2 You will be prompted to enter your username and password, which were sent to you in an when your server was first deployed. Once you've entered these into the appropriate field, click Log in. You are now logged in and ready to start configuring your server and setting up your websites. Configuring your new server The first time you log into your Plesk control panel you will be asked to accept the end user license agreement, and configure your server. Step 1 You will be shown the Plesk end user agreement. If you are happy with the terms shown in the licence agreement, check the box marked I agree to the terms of this licence agreement, and then click Accept. Step 2 Next you will see the Plesk configuration screen. This screen has four different sections that you can configure. Page 4 of 31
5 Preferences We have already filled in a hostname record for you to use in this text box, so in the majority of cases you don t need to make any changes to this field. If you are an advanced user, and wish to use a custom hostname record, please ensure that the hostname you enter in this field resolves back to your server before completing this step. Step 3 Default IP address A list of IP addresses assigned to your server is available in the drop down menu provided. Choose an IP address to be the primary IP address used by this server. Important: Do not attempt to add any IP addresses that are not assigned to you. They will not work and may result in your server becoming suspended. Shared IP addresses Page 5 of 31
6 The Plesk control panel allows you to assign IP addresses to a specific use, or to allow your IP addresses to be shared among all your users. Quick tip: If you are planning on having multiple users on your control panel and don t want to purchase IP addresses for each user it s recommended that you share these IP addresses to start with. Step 4 Administrators preferences You will now be prompted to change your Plesk password, enter then confirm your new password in the text boxes provided. Step 5 Once complete, click OK. Page 6 of 31
7 Step 6 On the next screen, enter your company name and contact details in the text boxes provided. Once done, click Next. Page 7 of 31
8 Plesk is now configured on your new server. Setting up your nameservers in Plesk Nameservers act like signposts on the internet, showing Internet Service Providers (ISP's) where to find your domain name. Domain names usually use 2 nameservers - a primary nameserver, and a secondary nameserver to take over if the primary nameserver should fail. By default, Plesk is set up with only one nameserver record. If you want to point your domain name to your server you should create a secondary nameserver record within the Plesk control panel. Page 8 of 31
9 Step 1 Log into your Plesk control panel as an administrator. Then click DNS Settings in the Server section of the control panel. Step 2 You will see an NS record already set up. This is your first nameserver, and is set up as ns.<yourdomain.com>. To add a new nameserver click Add DNS Record at the top of the screen. Step 3 Enter the following in the text boxes provided: Record Type: NS Enter domain name: Leave blank Enter namesever: ns1.<domain> (as shown below) Once done, click OK. Page 9 of 31
10 Your new nameserver will be listed Step 4 Next we need to create an A record to point towards our nameserver. Click Add DNS Record again, then enter the following in the text boxes provided: Record type: A Domain name: ns1 IP address: Enter the secondary IP address of your server. Once done, click OK. Page 10 of 31
11 You will now see an A record that points your new nameserver towards the other IP address on your server. Your nameservers are now set up within your control panel and any domains you add to your server from this point on will be configured to use them. Adding a domain to your server It s easy to setup and host a new website on your dedicated server through Plesk. Step 1 Log into your Plesk control panel. Step 2 Click on Domains in the menu on the left. Page 11 of 31
12 Step 3 Click on the Create Domain icon. Step 4 Enter the domain name you're adding in the Domain name text box, and make sure the WWW box is selected. Select one of the IP addresses assigned to your server from the Assign IP address drop down menu. Select Default Domain from the Use domain template settings drop down menu. Step 5 Ensure the Mail and DNS boxes are selected, and then choose the Web Site Hosting option from the Hosting type group. Page 12 of 31
13 Step 6 Choose a username to use to connect to the FTP for this domain and enter it in the Login text box. You also need to enter a password in the Password text box and retype it in the Confirm password text box. Click the Finish button when you are done. You will receive an on-screen message to let you know the domain has been added successfully. Pointing a domain to your server Once you ve added hosting for a domain name through the Plesk control panel, you need to point the DNS for that domain to your server. To do this you need to create Glue records. Creating Glue Records Note: If your domain name is not registered with Fasthosts you should follow the procedures of your domain registrar to create your glue records. Step 1 Log into your Fasthosts control panel and click Domain Names. Step 2 Click on the domain name that you just set up hosting for within your Plesk control panel. This is the domain we need to create the glue records for. Page 13 of 31
14 Step 3 Click Glue Records in the Domain Management section of your control panel. Step 4 Click Add Glue Record. Step 5 The Add Glue Record pop up box will appear. You need to create two nameservers for your new domain, ns.<domain> to point to the primary IP address of the server, and ns1.<domain> to point to the secondary IP address. Host Name: This is the sub domain name you would like to use for your glue record. For example: ns1.ralphsdomainname.com. IP Address: Enter the IP address of your new nameserver for example. Step 6 Once you ve entered the details for your new nameserver click Save. You will receive onscreen confirmation that the glue records have been created. Important: It may take up to 72 hours for your new glue records to become Page 14 of 31
15 active and start pointing to your dedicated server. Changing the DNS settings of a domain on your server Provided that you have followed the steps in the previous chapter to create Glue records, your dedicated server gives you full control over the DNS of all domains that are hosted on it. Step 1 Log into your Plesk control panel. Step 2 Click on Domains in the menu on the left. Step 3 Locate the domain you want to modify in the list and click on it. Page 15 of 31
16 Step 4 Click on the Web site group title, and select DNS Settings from the pop up menu. Step 5 You will be presented with a list of all DNS records currently set up on the domain. Edit an existing DNS record Step 1 Locate the record you wish to change in the list and click on it. Step 2 Enter your new DNS record information and click the OK button. Page 16 of 31
17 Step 3 You will receive confirmation that the DNS properties have been changed, but the changes won't be saved until you write them to the server. To do this, click the Update button. Delete a DNS record Step 1 Select the check box that corresponds to the record(s) you want to delete, and click Remove. Step 2 Make sure the Confirm removal box is selected and click Ok. Step 3 On the next screen, click the Update button to save the DNS record deletion changes to the server. Page 17 of 31
18 Create a new DNS record Step 1 Click the Add Record icon above the DNS records list. Step 2 Select the type of DNS record you want to create from the Record type drop down list. The options are: NS: Create a nameserver record. A: Create an A record. CNAME: Create a Canonical Name record. MX: Create a Mail exchanger record. PTR: Create a Pointer record. TXT: Create a Text record. SRV: Create a Service Locator record. Step 3 Enter the details of the new DNS record you're creating. The information Plesk asks for will vary depending on the type of record you are creating. Quick tip: The built-in help documentation can provide more help on creating your DNS record if you need it. Just click the Help link at the bottom of the menu on the left side of the page. Page 18 of 31
19 Step 4 Once you re done, click OK. Step 5 On the next screen, click the Update button to save the DNS record deletion changes to the server. Add a mailbox to a domain You can create and manage your mailboxes through the Plesk control panel to allow you and your customers to send/receive mail. Step 1 Log into your Plesk control panel. Step 2 Click on Domains in the menu on the left. Step 3 Click the domain you want to add the mailbox to. Page 19 of 31
20 Step 4 Click on the Mail Accounts icon in the Mail section Step 5 On the next screen you will see a list of all mailboxes that have already been set up on the domain. Click the Create Mail Account icon. Step 6 Enter the following information: Mail account: Enter the name of the mailbox you want to create. Old password: Not required. New Password: Enter a password for the mailbox Confirm password: Retype the password you have chosen. Page 20 of 31
21 Step 7 The settings in the Control panel access section are all optional, so you can leave them on their default values. Step 8 The settings in the Mailbox section are also optional. Leave the Mailbox option selected, unless you want to create a forwarder instead of a mailbox. If you want to limit the size of the mailbox, you can select the Enter size option and enter a file size (in kilobytes). Step 9 Click Finish. Your new mailbox will be created and you will receive an on-screen confirmation message. Plesk user accounts The Plesk control panel uses the following user account hierarchy: Server administrator The server administrator has full access to all features of the Plesk control panel. This includes the ability to create all other user accounts as well as the ability to manage server wide settings. Reseller accounts Page 21 of 31
22 Reseller accounts are designed for your customers to sell your hosting services to their own clients. Resellers can create client accounts for their own customers, as well as creating hosting and services, but they cannot create other reseller accounts. Client accounts Client accounts provide end-user access to create individual hosting and services. Clients cannot resell any hosting services. Domain administrators Similar to the Client account, you can enable one domain administrator account per hosted domain. This login allows users to set up and manage their website hosting and services --these accounts are disabled by default. In most circumstances, a Client account would be more suitable. users users can login to the Plesk control panel to modify their address. Each mailbox that you create on a domain will be given access to their own control panel, from which the user can change their mailbox password, and set up autoresponders and redirects (forwarders). Adding a new Reseller account Step 1 Log into your Plesk control panel as the server administrator. Step 2 Click the Resellers link in the menu on the left of the page. Page 22 of 31
23 Step 3 Click the Create Reseller Account icon. Step 4 Enter the details of your new account user in the text boxes provided. Choose a Login and Password, then retype the password in the Confirm password text box. The telephone and address details are optional. The Interface skin determines what Plesk will look like when your new user logs in. Select the skin you would like to use, or leave it on the default, which is Vista. Page 23 of 31
24 Note: You can create your own account templates in Plesk, or modify the default templates, in order to speed up the process of adding multiple user accounts. To add a reseller account template click the Resellers link in the menu on the left, then click the Reseller Account Templates icon. Once you've entered all the information on this screen click the Next button. Step 5 Select your overuse and overselling policy settings. If you select the Overuse is not allowed option, then your new user will not be able to use any resources other than those allocated to this account. If the Overuse is allowed option is selected then your new user will be able to exceed the resource limits you have set. Step 6 Choose the limits you wish to impose on this user account and click Next. Page 24 of 31
25 Step 7 Choose what features you want this user to have access to, and click Next. Step 8 Select the IP address(es) you would like to assign to this user. They will be able to use these IP addresses to set up their own DNS for their hosted domains. Click Finish when you're done. You will receive on-screen confirmation that the new reseller account user has been created. Branding the control panel You can add your own logo and title to the Plesk control panel in place of the standard Parallels Plesk Panel logo. Step 1 Log into your Plesk control panel. Step 2 Click on the Control Panel Branding icon in the Interface group. Page 25 of 31
26 Step 3 If you want to display your own text in the web browser's title bar, enter your own caption in the Parallels Plesk Panel's title bar text box and make sure Use default is not selected. Step 4 You can upload your own logo. Click the Browse button by the Choose new logo file text box and locate your logo on your local computer. Note: Your logo image should be no more than 50 pixels in height. GIF, JPEG, or PNG image formats are supported. Your logo can be a clickable link to your website. To enable this, make sure Value is selected in the Enter new URL for logo section and then enter the web address of your corporate website into the text box provided. Click OK when you re done. Your new branding settings will be saved and your logo will be uploaded in place of the default Plesk logo. Page 26 of 31
27 Adding a new database to your server Plesk allows you to add and manage databases to your dedicated server through its online interface. Depending on the options you chose when you bought or last rebuilt your server, you may have Microsoft SQL Server 2008 (Windows only) or MySQL installed on it. Step 1 Log into your Plesk control panel. Step 2 Click on Domains in the menu on the left. Step 3 From the list of domains, locate and click on the domain you would like to associate with the new database. Page 27 of 31
28 Step 4 Click on the Databases icon in the Applications & Services group. Step 5 Click the Add New Database icon. Step 6 You will be asked to enter details of the database you would like to add. Database name: Enter a name for the database. This can be anything you d like, but you can't give two databases on the same server the same name. Type: Select the type of database you want to create from the drop-down list. If you have a Linux server you can choose MySQL. If you have a Windows server you may be able to choose Microsoft SQL Server if you chose to add this product when the server was built. Database server: The database server was created for you when the server was built. Select the default option. Page 28 of 31
29 Click Ok when you have entered the required information. Step 7 You will receive confirmation that the database has been created. Create a database user Once you ve created your database you need to create a database owner so you can login to your database to add and manage its content. Step 1 From the databases page, click the Add New Database User icon. Step 2 Enter the following details and click Ok. Database user name: Enter a name for the new user. New password: Choose a password for this user. The password cannot contain the database name. Confirm password: Retype your password. You will receive confirmation that the new user has been added. You can repeat these steps to create additional users for your new database if you wish. Page 29 of 31
30 Where to find further help and assistance If you have any questions that are not answered by this guide, be sure to check out our extensive support website, accessible through your Fasthosts control panel. Plesk also has a built-in help system which is easily accessible from the bottom of the main menu, located on the left of the page. If you re unable to find the help you require using the supplied documentation, -- Parallels Inc, the manufacturer of Plesk, have a comprehensive support website to help you use the Plesk control panel to setup and administer your dedicated server. Guides and documentation: Parallels knowledge base: Flash tutorials: Page 30 of 31
31 In addition, Parallels also have a forum where you can discuss your questions with other Plesk users. Plesk forum: Page 31 of 31
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