Quick Start Guide Getting started with your Hetzner package

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1 Welcome to Hetzner! This guide will show you how to setup your domain name, website and services you have subscribed to. Before getting started, it is important to understand that when you order a new web hosting package, there is a waiting period before it is fully active. It takes some time for the worldwide Internet network to process your new domain name, in order to make it accessible -- typically hours. In the mean time you can begin to use your new package at Hetzner. Step 1: Review welcome After you successfully create your profile, you will receive an containing important information needed for your new account, including: Information konsoleh control panel ( Customer number or address Password Help Centre Articles ( Contact Centre information Description Your welcome includes a link that takes you directly to your control panel s login page. You may want to bookmark this address in your Web browser for fast access to konsoleh. You will use this to log into your konsoleh control panel. This gives you access to the tools you need to activate and manage your profile, account and package. The password you will use with your Customer number or address, to log into your konsoleh control panel. Visit Hetzner's Help Centre - an intuitive tool that helps you to quickly get answers on all areas relating to our services. The Help Centre is available 24/7, so the answer is always there when you need it. Use this information to contact Hetzner s helpdesk staff to answer your questions and work with you to resolve your problems. Step 2: Log into your control panel konsoleh is Hetzner s award-winning, proprietary control panel that provides the convenience of administering all your services with Hetzner in one central location. Below are some of the services you will find helpful (note the main features are dependent on respective package types): A. Hosting Services Domain Details: View your web hosting package s vital statistics with an option to send these details to an address of your choice. Manage Services: - Add new hosting accounts or additional hosting features, parked domains and more. - Manipulate domain records - Manage and access details for FTP - Upload and manage files - Administer MySQL - Customize your webserver configuration - Set-up and manage cronjobs

2 - Block and unblock accounts Statistics and Reports: - View disk and traffic usage, error logs and access usage patterns of your website. Software: - Site Builder, install and edit - Install oscommerce shopping cart Mail: - Set-up new mailboxes, - Administer mailbox properties - Add additional pop mailboxes - Enable/disable the spam filter - Blacklist or whitelist addresses - Send and receive mails via Webmail - View your Mail Logs B. Account Admin This function provides easy access to all your billing, traffic and account details: Account Admin: View and update contact and billing information at any time including your Management password. View and update the method and frequency of payment for a specific domain. Hetzner Services: Subscribe to Hetzner s Newsletter, Network Notification and Fax-to-mail services. Billing: Access and view invoices relevant to your hosting service with details on outstanding balances and payment due date. Traffic: If you have a Dedicated Server you are able to monitor the bandwidth usage and view traffic details of a particular IP address or traffic group. Use the [Help] link to assist and guide you through the process. To start using your control panel, visit then log in with the username and password that we sent in your welcome . Your username and password are case sensitive, so be careful when typing your information. If you ever forget your username and password, we can send a reminder to your authorized address. We recommend you keep your address up to date in your control panel.

3 Step 3: Setting up your domain What you need to do next depends on whether you ve registered a new domain or you plan to use a domain name you already have. When ordering (using New Order ), choose 'Domain name' (if you want to reserve a domain name) or Web hosting' and your preferred hosting location (for a full hosting account). A. Register a new domain: If you have registered a new domain as part of your sign-up, you don t need to do anything else to ensure your domain is active. Your website will not be visible immediately as it can take 24 hours for DNS propagation to take place. If your domain doesn t work after 72 hours, please contact us. B. Transfer an existing domain name: To transfer your domain name to Hetzner, you need to contact the company that currently looks after your domain registration to cancel your contract. You can then process the transfer using the Domain Transfer Manager (DTM) in konsoleh. C. Create a sub-domain: A sub-domain does not get registered with a registrar; however normal setup and hosting fees apply. Step 4: Create a webpage You can upload web pages to your hosting account using the FTP access details provided. If you do not have webpages already, you will need to contact a web developer to design them for you or use SiteBuilder to create your website.

4 If your domain DNS information is still being propagated, you will not be able to use your domain name as the FTP Hostname. Until the propagation process is complete, you should use the IP address instead. Use Temporary URL: Upon first activation of your web hosting package and the resulting registration of a new domain name (or the transfer of an existing one), you can use the interim URL to upload files for your website. When a domain name is registered or transferred, the domain name goes through the process of propagation, which typically lasts about 24 hours. During Propagation, the domain name will be unreachable on the Web. However, in order to get you started as quickly as possible, we have created a temporary URL that points to the same Web space that your domain name will eventually point to - automatically. Everything you do on the Temporary URL will be reflected in your domain, when the propagation process is complete. Step 5: Create an address A single mailbox was created when you setup your package. This mailbox is and acts as the 'catch-all' mailbox. This mailbox catches s addressed to non-existent users. Additional mailboxes can be created via konsoleh by using the Mail tool under the Hosting Services menu option: 1. In your konsoleh control panel, click Mail 2. Select Manage Accounts

5 3. Click [ New Mailbox ] 4. The New Mailbox Account screen appears 5. Enter the new address 6. Enter the password for your mailbox (ensure you comply with the strong password requirements) 7. Re-enter the password for your mailbox 8. Click [ Add ] Once you ve created your address, you can access it via Webmail or your own client software. If you have just created a new domain name, or are waiting for a domain name to transfer to Hetzner, it may be as long as 48 hours before you are able to send and receive . Viewing your You can view your in two ways: A. Hetzner provides a web-based interface to your mailbox, called 'Webmail'. This enables you to check your message at any time from any location as long as you have an Internet connection and a browser. Using Webmail: 1. Access your konsoleh control panel at 2. Log in using your full address, and the case-sensitive password

6 Remember that you always have the option of using Webmail if you want to check your and are not at your computer but do have access to the Internet. Even if you setup a program like Outlook to access your , you can still use Webmail too. B. You can install and configure your own client software to download your directly to your own computer. Generic configuration information: Regardless of which client you use, the basic mail server settings are the same. For each program you are required to enter: The incoming (POP) mail server name: pop.your-domain.com (port 110) The outgoing (SMTP) mail server name: smtp.your-domain.com (port 587) The account username: (the full address) The account password: (the password you ve selected for this account) SMTP authentication: If SMTP authentication is not catered for by your mail program, please use the SMTP server delegated by your Internet Service Provider instead (smtp.your-isp.co.za).

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