Quick Reference Guide: Business Mail

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1 : Business Mail

2 TABLE OF CONTENTS GENERAL INFORMATION...2 DETAILED STEPS ON CONFIGURING WINDOWS FOR Set-up For Microsoft Outlook Express...7 Set-up Of Microsoft Outlook On Windows XP...9 PROBLEMS AND POSSIBLE SOLUTIONS

3 GENERAL INFORMATION Type of access: Unlimited Incoming Server Name: pop3.mweb.net Outgoing Server Name: smtp.mweb.net Primary DNS (Northern Region): hurricane.mweb.co.za ( ) Primary DNS (Southern Region): lightning.mweb.co.za ( ) Secondary DNS (Northern Region): lightning.mweb.co.za ( ) Secondary DNS (Southern Region): tsunami.mweb.co.za ( ) Outgoing Mail Server (SMTP): smtp.mweb.net DETAILED STEPS ON CONFIGURING WINDOWS FOR Set-up For Microsoft Outlook: 1. Left-click on the "Microsoft Outlook Icon" on you desktop 2

4 2. Click on the "Tools" menu and then click on the "Services" option 3. This should open the Services menu 4. Click on the Add button 3

5 5. Click on the Internet option and then click on Ok 6. Type in a name for your account 4

6 7. Type in your name in the Name block 8. Type in your address of your domain name e.g. 9. Click on the Servers tab at the top of the Account Properties menu 10. For the Incoming mail (POP3) server address, type in mail followed by the rest of your domain name. Do not include the www of your domain name e.g. if your domain name is then your incoming mail address will be mail.xyz.co.za 11. In the Outgoing mail (SMTP) block, type in the following address: venus.mweb.co.za 12. Type in your username and password as given to you by the sales consultant and as stated in the welcome letter. Also tick the Remember password option 5

7 13. Click on the Connection tab at the top of the Account Properties menu 14. Select the Connect using my phone line option 15. Under the Modem section, please select your current active dial-up connection 16. Click on "Apply" 17. Your Microsoft Outlook is now set up with your Business Mail account 6

8 Set-up For Microsoft Outlook Express 1. Left-click on the Microsoft Outlook Express icon on your desktop 2. Type in your name in the space provided 3. Click "Next" 4. Select the I already have an address that I d like to use option 7

9 5. Type in your business mail address in the space provided 6. Click on "Next" to continue 7. In the My incoming mail server is a _ server select POP3 from the drop down list 8. For the Incoming mail (POP3, IMAP or HTTP) server address, type in mail followed by the rest of your domain name. Do not include the www of your domain name e.g. if your domain name is then your incoming mail address will be mail.xyz.co.za 9. In the Outgoing mail (SMTP) server block, type in the following address: venus.mweb.co.za 10. Click on the Next button to continue 8

10 11. Type in your username and password as given to you by the sales consultant and as stated in the welcome letter. Also tick the Remember password option 12. Click on the "Next" button to continue 13. Click on the Finish button. You have now successfully set up your connection Set-up Of Microsoft Outlook On Windows XP 1. Left-click on the "Microsoft Outlook Icon" on you desktop 9

11 2. Click on the "Tools" menu and then click on the " Accounts" option 10

12 3. Select the Add a new account option 4. Click on the Next button to continue 5. Select the POP3 option 6. Click on the Next button to continue 11

13 7. Under the User Information section, type in your name and business mail address 8. Under the Server Information section, for the Incoming mail (POP3) server address, type in mail followed by the rest of your domain name. Do not include the www of your domain name e.g. if your domain name is then your incoming mail address will be mail.xyz.co.za 9. Under the Server Information section, for the Outgoing mail (SMTP) server address, type in the following address: venus.mweb.co.za 10. Under the Logon Information section, type in your username and password as given to you by the sales consultant and as stated in your welcome letter 11. If you wish to, you may click on the Test Account Settings in order to make sure that the details that you have entered are correct and working 12. Click on the Next button to continue 12

14 13. Click on the Finish button 14. Your business mail account has now been successfully set up and you are ready to start sending and receiving 13

15 PROBLEMS AND POSSIBLE SOLUTIONS PROBLEMS AND POSSIBLE SOLUTIONS Problem Possible Cause Solution Go through the configuration of setting Add New Business Mail Box Cannot receive Business up mail box as described in this (New Client) Mail document Could be an access problem Refer to Access support document or contact the helpdesk Double check your correct Could be an incorrect address as stated in your welcome address letter or see if it is correctly spelt Double check your password as stated Incorrect Password in your welcome letter or contact the helpdesk with your customer number DNS Settings are incorrect Contact the MWEB Helpdesk to assist in testing these settings Incorrect Settings Go through the steps as described in this document or contact the help desk 1. Try and use the IP address of the MWEB Cannot get mail Business POP3 Mail Server Cannot connect to incoming 2. Make sure that your dial connection server is available 3. Make sure that your domain is active Cannot send mail Cannot connect to outgoing mail server 1. Try and use the IP address of the SMTP Mail Server 2. Make sure the your dial connection is available 3. Make sure that your domain is active 14

16 Problem Possible Cause Solution Cannot login Incorrect username 1. Ensure that the login username is full address 2. The password is case sensitive 3. Also that the domain is not suspended by billing 4. Anti-virus software might be blocking incoming port 111 Cannot download Cannot download mail Maybe there is a large mail in the mail box which MWEB can delete or you could use webadmin.mweb.co.za to delete the mail yourself I want to change my password Password change Phone helpdesk with your customer number or send a fax with your details and MWEB will change the details 15

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