BT21CN and New Services. BT Group Yung Kim

Transcription

1 BT21CN and New Services BT Group Yung Kim

2 The changing landscape Convergence Cost transformation Regulation M&A activities Customer expectation Technology

3 BT s strategy to the changing landscape Defend traditional Improved service Price innovation Cost transformation Aggressive & creative marketing Helping our customers thrive in a changing world 21CN a global innovation platform Grow New Wave Networked IT services Broadband Mobility & convergence... Consistent delivery

4 Q4 2007/8 revenue by customer Carrier Corporate 25% 40% 23% 12% Consumer Business Strength in mix of customers and businesses

5 21CN objective remains unchanged Legacy network 21CN platform PSTN Migration Converged Core Fibre or Copper DSL Class 5 Call Server IP-MPLS-WDM WWW Content ISP End User ~5k nodes ~100 nodes 17 networks to ONE global platform

6 BT21CN Global MPLS

7 Product Life Cycle positioning Global view France Italy Ireland UK Germany Benelux Switzerland Nordics North America Other Asia Pac Product Attribute Customer Attribute Africa Russia High Margins High Pre Early Adopter -sale Costs Early Majority Spain CEE Latin America Middle East China India Greatest Volumes Acceptable Margins to Volume Declining Margins Majority Late Majority Laggards Notes The country positions represent Global MPLS (defined as sending traffic cross border) sold out of this Geography, it doesn t represent domestic usage The overall maturity of the Global MPLS market is shown by the Orange dot

8 Innovation strategy Hosted applications (IPT, Security, etc) with ivpn core BT MPLS BT ivpn with integrated t application management Next generation Network with Service Orientated Architecture supporting web based services, IPv6, etc Customer Journey TIME Notes Continued Innovation drives the refreshing of product life cycles. This in turn maintains BT s market leading position and providing customers with valued services that meet their business needs. Providing a seamless and easy customer journey is key to the success of this strategy

9 Product Evolution (VPN product family) 2007/ / / /11 IVS AC VPN Closure & migration dates TBA Intelligent VPN BT MPLS BT ATM BT Frame Relay Closure & Migration Sept. 09 Start Migration Product closure, migration complete Stop selling, start selling

10 Networks Evolution Our customers require solutions for a variety of sites with very different needs. Differences in Security Speed Resiliency Class of Service And of course, Costs Our commitment is to provide, in a vast number of countries, the range of solutions they seek Ethernet LAN SAN MPLS via Leased lines, Premium /Plus DSL Hybrid VPN solutions Network to Network Interfaces in domestic partners

11 World Class Access Strategy is to ensure co-ordinated efforts to offer the most cost effective solution for each location and to ensure we meet our customer s s requirements Business Size Access Technology/Product 1 Gig Data Centres Ethernet Access 100 M Branch Office Small Office Leased line Ethernet 10 M N x E1/T1 Premium DSL 34 M/ 45 M 10 M 4 M Sp peed Home Office Remote offices Standard DSL Hybrid VPN 2 M Number of locations per customer

12 Hybrid VPN Network diagram Hybrid VPN is the easiest solution to bring global access to our customers. Solution to answer the following needs Country coverage expand DSL solution to 150+ countries Extremely cost efficient Back Up to leased line access solution Lead-time reduction, where customer already has a local connection to the www Regional Gateways (Americas, Europe, Asia Pac) with addition of local variances where necessary IP Sec tunnel Customer Premises CE Router managed by BT ( Pre-configured with Loopback IP address) Router /Modem provided by Broadband supplier ISP STM-1 SSNG MPLS PE BT MPLS Broadband d from 3rd Party supplier

13 3 Year Roadmap overview 2008/ /10 Launch of intelligent VPN focus on Application centricity Expansion of Global Network (all regions, but Middle East & Africa and LATAM are major focus ), World Class Access: roll out of competitive Ethernet, DSL & Hybrid VPN Access, Network Interconnections. Be Number 1 for customer Service Multicast Network enablement Continued Expansion (focus on Americas & Asia Pac), Launch of Globally available, native Multicast Focus on Customer Self Service & Portals Integration of Internet based access to MPLS Standardisation of Satellite Access 20010/11 Focus on the feasibility and rapid introduction of new technologies IP Version 6, WiMax, integration with Ethernet VPLS and VLAN Next Generation of Application centric technology Feasibility of multiple vendor strategy to keep prices competitive

14 Convergence sits at the heart of the future Voice and Data A true multi media experience which will transform the way we communicate Fixed and Mobile A fusion which allows customers to enjoy the best of both worlds Comms and IT Enabling businesses to deliver the most appropriate information or communication when and where required Media & entertainment Reinventing home entertainment

15 The Convergence Proposition model Converged LAN Makes Collaboration easier Unified Communications & Collaboration Applications Onevoice Global Managed / hosted voice TDM / IP Voice Corporate Fusion Wireless/GSM solutions Corporate fusion Dual mode solutions CRM Self Service solutions IP contact Centre Hosted services Professional services Identity Management Security proposition for managed authentication Unified Comms & Collaboration MS Suite of managed services E2K7, LCS, sharepoint Infrastructure Operational Efficiency IVPN / AAI Converged LAN Data Centre Services Intelligent, application Managed LAN/IPT aware WAN services service Hosted MS / storage Mobile Xpress Global mobile access Building a Unified Comms Ready infrastructure

16 The BT Global Services Roadmap Traditional Data Infrastructure Any-to-Any Class of Service Gigabit/s Security Wireless LAN Home-worker Roaming Reduced Building Estate Integrated Applications Greater Efficiency Private Ccts Frame Relay ATM PABX s Voice VPN s Key systems BT MPLS Data Infrastructure IP Enabled Voice Estate Converged Voice & Data (Network) Converged Flexible Worker Intelligent Convergence (Desktop) Collaboration & Conferencing Converged (Network)) Unified Communications Traditional Voice Estate IP PABX s IP Handsets VoIP IP Telephony Call Centres IPT Apps Presence i-bridge Live Meeting Meet Me Conferencing

17 AAI for Consolidating Communications

18 The Virtual Data Centre is a services platform built on the back of BTs own infrastructure transformation* Legacy Data Centre Virtual Data Centre - VDC Applications Virtual Applications Operating Systems Virtual OS Physical Hardware Virtual Hardware Mixed Storage Virtual Storage Networks Virtual Networking Management Virtual Management *A substantial amount of software has been developed from scratch & in partnership with Microsoft and HP

19 BT will employ a set of professional services developed into a Continuous Migration Process to aid our customers transformation Benefits Virtualise 20% HW 20% HW 20% HW 60% HW Reduce number of servers Lower capex & operational costs Increased automation Environmental benefits from reduced resources utilisation utilisation utilisation utilisation (power & cooling) Consolidate Consolidate common capabilities to farms Drives standardisation & governance Facilitates Licence rationalisation IT support savings Transform Fewer supported platforms Independence of underlying hardware Lowers operational complexity & skill base Further Reduces licence cost base Address end of life support challenge

20 One Voice One Voice Basically BT One voice is BT Global Services key voice proposition, linking all voice areas together. As you can see, BT One voice is made up of a number of different key elements.

21 Built on a single platform (VDC) we offer a selection of propositions and a number of business models to our customers The platform allows BT to be flexible with customers VDC has some success already BT AP has some good customer engagements: UCC Hosted Propositions Contact Centre Efficiency VDC In A Box BT Exchanges VDC Client Islands Core DCs Secure Networking VDC IT/IP Outsourcing Outsourcing & Consulting Propositions VDC On Demand Core DCs Infrastructure Optimisation i i & Transformation VDC On-Site Customer Sites Simple VDC Normal Sale Propositions

22 Open platforms End customer created services 3 rd party services BT services Common software building blocks Global network and computing Servers Storage Converged bandwidth Lead-to-cash Concept-tomarket Trouble-toresolve

23 From traditional telco Keys to our evolution Real time Global Open to leading services provider with global capabilities

24 Thank You BT Group Yung Kim