Transformational Managed Network Services

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Transformational Managed Network Services"

Transcription

1 Transformational Managed Network Services Accelerating your transformation to an IP world. Accenture Publishing Solutions 1

2 The Challenge Enterprises today are finding it increasingly difficult to reconcile the demands that their businesses are placing on network capacity and performance with the commercial imperative of rationalising investment and driving operational efficiencies. As businesses have continued to grow many have been forced to make incremental and non-strategic investments in their network. These investments have often resulted in complex and inefficient infrastructures that are characterised by high fixed costs, limited scalability and an inability to effectively support IP based business applications. Additionally, many enterprises are finding it increasingly challenging to secure the required network resources and are diverting valuable focus away from managing their core business. Specifically, common challenges include: Rising network and service management costs Rising network operation and maintenance costs Imminent infrastructure investment requirements High fixed to variable cost ratio Rising service management costs Multiple networks, technologies and third party contracts Multiple voice and data networks with varying technologies and protocols Complex network topology that has evolved over time sometimes through mergers and acquisitions Multiple service provider contracts providing limited term and volume discounts Limited scalability and restricted functionality Ageing technologies and designs with limited scalability Inability to support IP based business applications Sub-optimal network and service management performance Lack of clear accountability for delivering an end-to-end service Lack of clear governance mechanism for defining, managing and reporting the required quality of service (QoS) and service level agreements (SLAs) Increasing battle for skilled resources Skilled resources increasingly more difficult to find Required skill profiles becoming more expensive Increasing risk to the business Natural disasters and power outages Malicious security breaches Virus infections Internal abuse or misuse of systems Fraudulent activity

3 The Solution Accenture and BT jointly offer a Managed Network Service (MNS) solution that can directly address these issues. Our solution is built on best-in-class network infrastructure and management capabilities and can offer a compelling and highly price-competitive service that can improve performance at a lower cost. The MNS solution is delivered as part of an outsourcing agreement under which Accenture and BT take management responsibility for, and potentially ownership of, your network infrastructure and transform it to an IP based platform. We then continue to manage the day-to-day operations for the duration of the contract period, allowing you to focus on your core business. Our solution incorporates new technology options such as Multi Protocol Label Switching (MPLS), which delivers the fast switching capability of layer 2 technology with the flexibility and scalability advantages of IP. We can accommodate the specific needs of your business and can tailor the MNS solution to align with your requirements, for instance: Where full IP-Telephony (IPT) is not economically viable we can deliver pragmatic partial Voice over IP (VoIP) solutions that can carry voice traffic over the WAN but utilise the existing PBX estate. Services from other network providers can also be accommodated, yet we still provide end-to-end management of the environment. Using our proven programme management capabilities we can ensure the transition to your new infrastructure is seamless to the daily operations of your enterprise. The result is a converged IP network that can be integrated with Wireless LAN (WLAN) and mobile networks to deliver applications and solutions across multiple platforms and devices. IP Xelerant In order to fully understand how our MNS solution can deliver benefits to your business we have developed a six-week network diagnostic IP Xelerant. The objective of this diagnostic is to identify the technical, operational and commercial benefits of a Managed Network Service through a detailed study of the As-Is network and the business requirements. In particular, the diagnostic will provide: An assessment of the As-Is voice and data networks An assessment of the network requirements based on the needs of your enterprise A To-Be network design based on converged IP voice and data technologies Quantification of the business benefits associated with an Accenture/BT MNS solution

4 Our MNS solution maximises the benefits of convergence by providing an integrated approach to network transformation, management and operation. Our MNS solution involves a number of key elements: Design and implementation of an Accenture/BT transformed managed IP network, including: Transformation of the voice and data networks to a converged IP platform Refresh of the voice and data network infrastructure to support the converged platform Transition and transformation management to ensure a seamless migration Transfer of network management responsibility to Accenture/BT, including: Novation and consolidation of existing third party contracts Ownership of the end-to-end service delivery for the As-Is voice and data networks Operation of the To-Be network, including: Day-to-day responsibility for service delivery and network management Voice and data network service provision Proactive voice and data network monitoring and management Hardware and software maintenance and repair Management and maintenance of remote access services (RAS), Internet access and security firewalls Management and maintenance of Automatic Call Distributors (ACD) Network capacity planning Service management including SLA and QoS management Tier 2 and 3 Helpdesk with dedicated support Management and deployment of network Installations, Moves, Additions and Changes (IMACs) To deliver the solution, we can leverage our combined scale and alliances with leading equipment manufacturers such as Cisco. At the end of the contract period you choose to either extend the outsourcing relationship or take on the day-to-day operation of the new network yourself. IP Xelerant MNS Key elements 6-8 week diagnostic Opportunity assessment to validate the potential benefits based on your usage/profiles and business benefits 5+ year outsourcing contract Transformation of your network to an IP based future next generation infrastructure Management of day-to-day operations with low-cost model and guaranteed quality of service Outputs Baselined network usage profile IP network transformation roadmap Value realisation statement with key benefits Transformed IP network Lower cost future-proof architecture Proven managed service with guaranteed delivery

5 The Benefits The Accenture/BT MNS solution can provide you with a converged managed network for a fixed price that includes the infrastructure required for transformation. For a typical large enterprise with high-volume internal traffic we can: Help reduce your total network costs by between 15-40% by consolidating existing service provider contracts and transforming your network to the Accenture/BT converged IP network model Deliver back to you a next generation IP platform with an exit cost that can be significantly lower than your projected base costs Transfer your current fixed cost base to a more flexible variable profile with options for reducing (and eliminating) CAPEX Deliver you enhanced network performance with guaranteed service levels Network availability of 99.95%* Implementation of clear performance/qos metrics and SLAs Formalised performance reporting process and governance structure Provision of a single point of accountability for managing the end-to-end service Help simplify your operating model by consolidating third party contracts and billing arrangements Bear the transformation risk on your behalf helping to reduce your exposure to commercial, delivery, security and performance risks, allowing you to focus on running your business Provide you with a transformed network that positions you for advanced IP based business applications such as VoIP, IP video conferencing, unified messaging and telecommuting *Dependent on the network design agreed with the client

6 Guaranteeing results Accenture and BT have established an alliance to deliver outsourcing solutions to our clients. This alliance has full board level support and is underpinned by a joint executive committee and a sales and solution team focused on delivering compelling managed network solutions. This is an excellent illustration of where two enterprises have mutually compatible capabilities that can be combined to deliver real value to the marketplace." (Mark Bryant, Chief Executive, Communications & High Tech Accenture UK and Ireland) Our alliance is based on a very successful relationship that has evolved over many years, and reflects both the ambition and intent of our enterprises to succeed in this market." (Andy Green, Chief Executive, BT Global Services) Highly price-competitive solutions By successfully winning a number of MNS agreements we have demonstrated that our solution is highly price-competitive in the market. Our combined scale and our relationships with hardware and software manufacturers allow our clients to benefit from a number of procurement based advantages. Furthermore, we are committed to carrying out ongoing price reviews to ensure we continue to deliver competitive, high performance solutions. Best-in-class capabilities combined Accenture is a leading provider of Business Change and Business Process Outsourcing services, and BT is a leading provider of network and infrastructure services. Accenture has been delivering highvalue, long-term outsourcing services for more than 13 years. By leveraging functional experience and industry knowledge, Accenture has helped transform many clients non-core business processes into sources of competitive advantage across multiple sectors. As an indicator of success, almost 20,000 Accenture employees now work in outsourcing, serving 450 clients across 21 industries and 34 countries. BT has been providing network and infrastructure solutions to large enterprises for 17 years, working with 80% of the FTSE 100. BT has the most extensive network coverage in the UK and is the leading provider of Wide Area Network (WAN) and IP Virtual Private Network (VPN) solutions, with 24% market share.

7 Real credentials Accenture and BT have a proven track record of delivering Managed Network Solutions. We have worked both individually and together to help deliver compelling propositions that can deliver sustainable value to our clients. Accenture and BT are currently working together to jointly deliver a transformed Managed Network Service for Sainsbury s. As part of a broader IT and network transformation programme, Accenture and BT transformed the existing legacy WAN and LAN networks in 2002 to create the largest MPLS platform in the UK. This network covers over 700 sites, including 535 stores, 238 petrol filling stations, 5 regional offices, 2 data centres and 50 depots. Accenture and BT continue to manage the day-to-day operations of the data platform, including network monitoring, management and maintenance. WAN in only three months, whilst ensuring that the programme was seamless to the daily operations of the business. We are currently in the design phase of a WLAN (Wireless LAN) solution for stores that will be used to support real-time updates to the supply chain management system via mobile barcode scanners and printers. This will create a fully converged mobile and fixed IP platform capable of supporting IP applications across the business. This has been a tremendous example of what can be achieved when people work in a partnership to achieve a goal (Sainsbury s Project Manager) Together, Accenture and BT can deliver compelling end-to-end solutions that leverage our individual best-in-class capabilities to help deliver sustainable business benefit. (Pierre Danon, Chief Executive, BT Retail) The provision of data services is absolutely critical to the daily operations of the Sainsbury s business and supports a real-time supply chain management system, a credit card authorisation system, and on-site ATMs. Accenture and BT worked together to deliver the refreshed

8 Copyright 2004 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. About Accenture Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With approximately 90,000 people in 48 countries, the company generated net revenues of US$11.8 billion for the fiscal year ended Aug. 31, Its home page is Copryight British Telecommunications plc All rights reserved. BT and the BT logo are trademarks of British Telecommunications plc. About BT BT is a UK wide communications solution provider with a global reach in the business market. It has a customer base that includes 700,000 homeworkers, 845,000 SMEs, 5,500 corporates and 80% of the FTSE 100. With over 104,000 employees, BT generated net revenues of 20.2 billion for the fiscal year ended Mar. 31, Its homepage is

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center Technology Consulting Infrastructure Consulting: Next-Generation Data Center Page Next-generation Heading data centers: Page Sub Title Provisioning IT services for high performance Elasticity is not the

More information

Managed Network Services

Managed Network Services Managed Network Services Delivering innovative network data services to business NETWOR Communications are an essential and integral part of any IT strategy and are as important as the systems and processes

More information

Technology Consulting. Infrastructure Consulting: Network Technology

Technology Consulting. Infrastructure Consulting: Network Technology Technology Consulting Infrastructure Consulting: Network Technology Page Heading Network Technology: Enabling high performance Page Sub Title through greater efficiency and agility Today s market can be

More information

Technology. Accenture Network Technology Services

Technology. Accenture Network Technology Services Technology Accenture Network Technology Services 2 Accenture helps clients achieve high performance with endto-end network solutions that drive agility, productivity and efficiency. Today s CIOs are driven

More information

Cloud computing empowering your digital transformation

Cloud computing empowering your digital transformation Cloud computing empowering your digital transformation What is cloud computing? Cloud brings everything as a service. With more simplicity, more scalability and optimized costs, cloud enables your organization

More information

Converged, Reliable Communications for Better Collaboration and Business Productivity

Converged, Reliable Communications for Better Collaboration and Business Productivity Converged, Reliable Communications for Better and Business Productivity Every business has numerous ways that employees communicate and collaborate from office phones, mobile phones, email and instant

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

4net Technologies. Managed Services and Cloud Solutions

4net Technologies. Managed Services and Cloud Solutions 4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

Boosting Business Agility through Software-defined Networking

Boosting Business Agility through Software-defined Networking Executive Summary: Boosting Business Agility through Software-defined Networking Completing the last mile of virtualization Introduction Businesses have gained significant value from virtualizing server

More information

The role of the Accenture Enterprise Architecture Governance Solution in achieving high performance

The role of the Accenture Enterprise Architecture Governance Solution in achieving high performance The role of the Accenture Enterprise Architecture Governance Solution in achieving high performance High-performance businesses need to operate with proven, holistic information technology (IT) practices

More information

Retail store systems for high performance

Retail store systems for high performance Retail store systems for high performance 2 Retail store systems are on the frontline of the drive to achieve operational excellence the key to competitive advantage now, and in the future. But in today

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

MITEL. NetSolutions. Flat Rate MPLS VPN

MITEL. NetSolutions. Flat Rate MPLS VPN MITEL NetSolutions Flat Rate MPLS VPN A Comprehensive, Intelligent Network-based Solution Businesses today demand an ever-evolving list of requirements of their networks. From connecting branch locations

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

Developing an IT agenda to position the business for the future

Developing an IT agenda to position the business for the future IT Strategy Developing an IT agenda to position the business for the future IT leaders are accustomed to the balancing act between evolving business needs and demands to squeeze more value out of limited

More information

Data. A guide to our products and services

Data. A guide to our products and services Data. A guide to our products and services Get your networks fit for purpose. Lower your costs of ownership. Data transformation with O 2 will keep your networks running smoothly, improving uptime and

More information

BT Versatility Broadband Module

BT Versatility Broadband Module Compatible with systems Telephony Broadband Module Extend your reach and enjoy fast broadband internet access and use it to make free phone calls between sites* or curb your costs with reduced line rental.

More information

BT networked IT services. For the Fast Moving Consumer Goods industry

BT networked IT services. For the Fast Moving Consumer Goods industry BT networked IT services For the Fast Moving Consumer Goods industry Understanding the Fast in FMCG The demand for speed is even in the industry name. Players in the Fast Moving Consumer Goods (FMCG) industry

More information

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...

More information

New Business Models for Converging Communications Transforming the Enterprise

New Business Models for Converging Communications Transforming the Enterprise S T R A T E G I C W H I T E P A P E R New Business Models for Converging Communications Transforming the Enterprise Enterprises need to transform their networks to increase productivity, lower costs, build

More information

Vodafone Global Supplier Management

Vodafone Global Supplier Management Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of

More information

BT Hosted IPT (VoIP)

BT Hosted IPT (VoIP) BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect Optimisation Govern performance of the network BT Connect Networks that think BT Connect Optimisation based on Ipanema technology is a fully managed service and is part of the Connect Applications

More information

Transforming public services in Scotland Value Added Services

Transforming public services in Scotland Value Added Services Transforming public services in Scotland Value Added Services Maximising your investment in SWAN Dedicated to connecting Scotland The Scottish Wide Area Network (SWAN) is the only secure network available

More information

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture Transforming Accenture s core HR systems: Setting the stage for a digital Accenture 2 Client profile Accenture s internal IT organization is charged with driving the company s digital agenda. Building

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Converged Business Networks: Simplifying Network Complexity Sponsored by: Level 3 Melanie Posey November 2010 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Cisco Unified Communications Scoped Planning and Design Services

Cisco Unified Communications Scoped Planning and Design Services Cisco Unified Communications Scoped Planning and Design Services Successfully plan and design a high-performance Cisco Unified Communications system, accelerating business advantage. Service Overview Cisco

More information

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

Accenture Field Force Transformation

Accenture Field Force Transformation Accenture Field Force Transformation What holds your field service workers back? Overcoming Frequent Field Force Challenges Many organizations have invested in office-based workforce management systems

More information

Intelligent Data Center Solutions

Intelligent Data Center Solutions Intelligent Data Center Solutions Panduit s Unified Physical Infrastructure (UPI): a Guiding Vision A unified approach to physical and logical systems architecture is imperative for solutions to fully

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

LCS Quick Start Service

LCS Quick Start Service BT s Quick Start service is a set of engagements that will enable you to deploy Microsoft Office Live Communications Server 2005 (LCS) into your network, providing an enterprise-grade, real-time communication

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect BT Connect Optimisation Take control of your critical business applications performance for more network efficiency and productivity A key part of ensuring your IT infrastructure operates efficiently

More information

Network Assessment Services

Network Assessment Services Network ment Services Information networks are arguably your most important IT assets, their speed and reliability are the foundations upon which your critical business systems and applications run. Ensuring

More information

G-Cloud III Services Service Definition Accenture Cloud Integration Services

G-Cloud III Services Service Definition Accenture Cloud Integration Services G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6

More information

Cisco Data Center Optimization Services

Cisco Data Center Optimization Services Cisco Data Center Optimization Services Conquer Your Most Compelling Business Challenges and Capitalize on Future Opportunities by Making Efficient Use of Your Data Center Resources Challenge Just sustaining

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Financial Services Industry Solutions. Winning in the financial services marketplace for banks and credit unions

Financial Services Industry Solutions. Winning in the financial services marketplace for banks and credit unions Financial Services Industry Solutions Winning in the financial services marketplace for banks and credit unions Financial services industry is now at a major changing point Banks and credit unions are

More information

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable

More information

Cisco Nexus Planning and Design Service

Cisco Nexus Planning and Design Service Cisco Nexus Planning and Design Service Efficiently migrate to a 10GbE environment. Create a more scalable, efficient, and resilient data center architecture with Cisco Nexus Planning and Design Service.

More information

Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer

Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer experience Leading the telecommunication, media and entertainment

More information

Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting

Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting ISI SOLUTIONS WHITE PAPER Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting By: Mitchell Weiss Director of Product Strategy ISI Telemanagement

More information

Cisco and VMware Virtualization Planning and Design Service

Cisco and VMware Virtualization Planning and Design Service Cisco and VMware Virtualization Planning and Design Service Create an End-to-End Virtualization Strategy with Combined Services from Cisco and VMware Service Overview A Collaborative Approach to Virtualization

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

Reducing your organisation s operational costs

Reducing your organisation s operational costs White paper Reducing your organisation s operational costs NEC Australia au.nec.com Managing the challenges of a multi-vendor environment Your business and your customers expect technology to deliver ever-increasing

More information

G-Cloud IV Services Service Definition Accenture Force.com Cloud Services

G-Cloud IV Services Service Definition Accenture Force.com Cloud Services G-Cloud IV Services Service Definition Accenture Force.com Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. The Accenture Cloud Application

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

OVERVIEW. GDC is - Your Best Connection

OVERVIEW. GDC is - Your Best Connection OVERVIEW General DataComm (GDC) has over 35 years of field-proven experience in the successful deployment and maintenance of voice and data networking equipment. GDC is highly skilled in all aspects of

More information

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide

More information

Duck Creek. On-Demand

Duck Creek. On-Demand Duck Creek On-Demand Ever wonder how your business could benefit from cloud computing? Wonder no more. Once considered an emerging technology, cloud computing is now being used by businesses in all industries

More information

Alcatel-Lucent OmniSwitch 10K. Adaptable LAN Solution for High-Performance Networking

Alcatel-Lucent OmniSwitch 10K. Adaptable LAN Solution for High-Performance Networking Alcatel-Lucent OmniSwitch 10K Adaptable LAN Solution for High-Performance Networking The Alcatel-Lucent OmniSwitch 10K Modular Ethernet LAN Chassis the first of a new generation of modular, network adaptable

More information

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your

More information

WhiteSpider: delivering technology services and solutions for enterprises around the world that provide outstanding, real world results.

WhiteSpider: delivering technology services and solutions for enterprises around the world that provide outstanding, real world results. WhiteSpider: delivering technology services and solutions for enterprises around the world that provide outstanding, real world results. Expertise: Data Centres, Virtualisation and Converged Infrastructures

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

Managed information and communications technology solutions

Managed information and communications technology solutions ICT Solutions Managed information and communications technology solutions managed ict 2 Simplifying our worlds BankservAfrica is the trusted partner to the South African financial services industry, with

More information

Accenture CAS: Retail Execution Create stronger customer connections

Accenture CAS: Retail Execution Create stronger customer connections Accenture CAS: Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf

More information

The changing face of global data network traffic

The changing face of global data network traffic The changing face of global data network traffic Around the turn of the 21st century, MPLS very rapidly became the networking protocol of choice for large national and international institutions. This

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Global Outsourcing / Infrastructure Management. Instinct 2.0. Bridging the Gap between the Disparate Needs of Organizations and End-Users

Global Outsourcing / Infrastructure Management. Instinct 2.0. Bridging the Gap between the Disparate Needs of Organizations and End-Users Global Outsourcing / Infrastructure Management the way we do it Instinct 2.0 Bridging the Gap between the Disparate Needs of Organizations and End-Users Bridging the Gap between the Disparate Needs of

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

WHITE PAPER: Broadband Bonding for VoIP & UC Applications. In Brief. mushroomnetworks.com. Applications. Challenge. Solution. Benefits.

WHITE PAPER: Broadband Bonding for VoIP & UC Applications. In Brief. mushroomnetworks.com. Applications. Challenge. Solution. Benefits. In Brief Applications UC & VoIP Challenge Cut telecom cost by finding an alternative to costly MPLS Improve Internet connectivity speeds Fortify business continuity Solution Mushroom Networks Truffle Internet

More information

Smart Data Center Solutions

Smart Data Center Solutions Smart Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing,

More information

Panasonic New Zealand Limited

Panasonic New Zealand Limited Success Story Panasonic New Zealand Limited Panasonic New Zealand Limited, located in Auckland, select an Allied Telesis network solution for their new premises. Panasonic choose Allied Telesis COMPANY

More information

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center

More information

Verizon Managed SD WAN with Cisco IWAN. October 28, 2015

Verizon Managed SD WAN with Cisco IWAN. October 28, 2015 Verizon Managed SD WAN with Cisco IWAN. October 28, 2015 Agenda Evolution of the WAN SD WAN delivers business outcomes Verizon s Managed IWAN solution Challenges for SD WAN adoption Deployment guidelines

More information

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO.

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO. Bridging The Gap Bridged Group is the Strategic partner of The Telstra Business Centre and Telstra Store. We are a Telstra Preferred Cloud Partner with over 35 years of experience between our senior staff

More information

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

More information

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Jayesh Amdekar Voice over Internet Protocol (VoIP) has emerged as a significant enabling technology and the adoption of industry

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Unifying the Distributed Enterprise with MPLS Mesh

Unifying the Distributed Enterprise with MPLS Mesh Unifying the Distributed Enterprise with MPLS Mesh Technical Whitepaper June 2011 Copyright 2011 AireSpring Introduction Today s modern enterprise employs IT technologies that deliver higher value, resiliency,

More information

Injazat s Managed Services Portfolio

Injazat s Managed Services Portfolio Injazat s Managed Services Portfolio Overview Premium Managed Services to Transform Your IT Environment Injazat s Premier Tier IV Data Center is built to offer the highest level of security and reliability.

More information

Helping electronics and high-tech companies improve business performance through better service management and support

Helping electronics and high-tech companies improve business performance through better service management and support Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve

More information

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES TABLE OF CONTENTS Are You Paying Too Much Running Your Contact Centre?...1 Market Trend: IP Migration Reduces Contact Centre Overhead

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

Cisco Unified Computing. Optimization Service

Cisco Unified Computing. Optimization Service Improve your unified compute so it remains a competitive resource with the Cisco Unified Computing Optimization Service. Cisco Unified Computing Optimization Service Increase Agility and Performance with

More information

Class of Service. For Guaranteed Network Performance. This white paper explores how you can plan a CoS strategy

Class of Service. For Guaranteed Network Performance. This white paper explores how you can plan a CoS strategy BT Compute.Networks Servicesthat thatthink adapt BT Connect. Class of Service For Guaranteed Network Performance This white paper explores how you can plan a CoS strategy Author: Brendan McMorrow, BT Market

More information

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries

More information

Enterprise Network Outsourcing

Enterprise Network Outsourcing Enterprise Network Outsourcing Transformation of the enterprise environment into a converged voice, video and data network platform requires a strategic outsourcing partner qualified to minimize risk,

More information

The Scottish Wide Area Network Programme

The Scottish Wide Area Network Programme The Scottish Wide Area Network Release: Issued Version: 1.0 Date: 16/03/2015 Author: Andy Williamson Manager Owner: Anne Moises SRO Client: Board Version: Issued 1.0 Page 1 of 8 16/04/2015 Document Location

More information

Vodafone Ethernet Services

Vodafone Ethernet Services Overview brochure: Vodafone Ethernet Services Agile, interconnected services as part of our Hybrid, Application Ready network Vodafone Power to you Are the cost, latency and performance of your network

More information

BT Payments and Transactions Professional Services Package for Merchant Acquiring

BT Payments and Transactions Professional Services Package for Merchant Acquiring Bringing it all together BT Payments and Transactions Professional Services Package for Merchant Acquiring The payments landscape is a changing one, characterised by globalisation, regulation, new technology

More information

Business Voice BT s Managed Global Voice Solution

Business Voice BT s Managed Global Voice Solution Business Voice BT s Managed Global Voice Solution Businesses need to adapt More for less Connected world Consolidation & restructuring Globalisation Connected World - offering a single global voice solution

More information

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs.

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs. Virtual Private LAN Service (VPLS) A WAN that thinks it s a LAN. VPLS is a high security, low latency means to connect sites or services either point-to-point or as a mesh. We use Virtual Private LAN Service

More information

SIMPLIFY YOUR BUSINESS COMMUNICATIONS

SIMPLIFY YOUR BUSINESS COMMUNICATIONS SIMPLIFY YOUR BUSINESS COMMUNICATIONS CONTENTS COMMUNICATIONS AS ONE 01 01 CAN HELP TRANSFORM YOUR BUSINESS 03 A SIMPLER EXPERIENCE 04 WHY CHOOSE OPTUS? 05 1 COMMUNICATIONS AS ONE Businesses today are

More information

Cloud-based architectures help Discovery Networks International plan for growth and changing business needs

Cloud-based architectures help Discovery Networks International plan for growth and changing business needs Cloud-based architectures help Discovery Networks International plan for growth and changing business needs Discovery Networks International (DNI) wanted a more scalable, flexible and cost effective hosting

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Evolution of the Hybrid Enterprise

Evolution of the Hybrid Enterprise White Paper Evolution of the Hybrid Enterprise Due to the increase in wide area network (WAN) traffic and application service demands, IT organizations have been evolving their WAN connectivity strategies

More information

WHITEPAPER MPLS: Key Factors to Consider When Selecting Your MPLS Provider

WHITEPAPER MPLS: Key Factors to Consider When Selecting Your MPLS Provider WHITEPAPER MPLS: Key Factors to Consider When Selecting Your MPLS Provider INTRODUCTION Multiprotocol Label Switching (MPLS), once the sole domain of major corporations and telecom carriers, has gone mainstream

More information

BT Compute. BT Private Compute. Dedicated cloud infrastructure hosting your IT. BT Compute

BT Compute. BT Private Compute. Dedicated cloud infrastructure hosting your IT. BT Compute BT Compute BT Private Compute Dedicated cloud infrastructure hosting your IT BT Compute Our portfolio of services IT needs to help organisations be more agile, flexible and efficient, whilst reducing complexity

More information

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...

More information