multi-site, private networking service Uses MPLS access-agnostic transport routing intelligence in the network Class of Service (CoS)

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1 MPLS IP-VPN

2 Overview XO MPLS IP-VPN is a multi-site, private networking service for IP data and voice transport Uses MPLS and is competitive with legacy services such as ATM, Frame-Relay, and long-haul private line - MPLS specifically designed for IP transport Provides access-agnostic transport DS-1, DS-3 Ethernet incremental bandwidth options from 10 Mbps through 1000 Mbps for Fiber access and 3 Mbps through 20 Mbps for Ethernet over Copper access Puts the routing intelligence in the network router, not the Customer Premise Equipment (CPE) Allows routing of traffic by Class of Service (CoS) Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2

3 Advantages Provides a simpler, more cost effective network management structure all traffic over one network Fully-Managed Solution - XO will configure, deploy, monitor, and manage CPE at each customer site Ability to offer Dedicated Internet Access and private networking services over the same circuit The industry s most comprehensive Applications Performance Management capabilities that detect, help diagnose and report on applications that run over the network Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3

4 MPLS IP-VPN Solution MPLS IP-VPN is an application-aware, private wide area networking solution for IP data transport between multiple locations, allowing customers to run mission-critical applications such as VoIP, business applications, and point-of-sale applications with maximum performance CPE Based VPN Site with T-1 Access running VoIP (XO IP Flex). Internet Access provided via XO IP Flex. Also, remote access users tunnel using their existing broadband connections at their homes. Remote Site with T-1 Access running VoIP (XO IP Flex). Internet Access provided via XO IP Flex MPLS Tunnel XO MPLSenabled IP Backbone HQ Site, running VoIP and Video, with DS-3 Internet Access serving HQ and other remote sites Remote Site with T-1 access running VoIP (XO IP Flex) and Video. Internet Access provided via XO IP Flex Remote Site running Video with T-1 Access, and Internet Access provided by HQ Site Remote Site with IP-VPN and Dedicated Internet Access only Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4

5 Applications Site-to-site Extranet IP voice IP video Business Applications Point-of-Sale Applications Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5

6 Access Methods and Supported Protocols XO Network-based IP-VPN supports the following customer access methods: DS-1, DS-3 Ethernet (10Mbps, 100Mbps, 1000Mbps) Supported Protocols Point-to-Point Protocol (PPP) Frame Relay Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6

7 Management Options Lease and XO-Manage The customer can lease CPE from XO and have XO manage the equipment If the customer has XO IP Flex, then XO must rent and manage the CPE Lease and Self-Manage The customer can lease CPE from XO, but manage the equipment themselves Buy and Self-Manage Customers can provide and manage their own equipment to access the Network-based IP-VPN Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7

8 Classes of Service Classes of Service Multiple Class of Service options at a single, flat monthly rate for all four Classes You can use the entire port for traffic in all classes, including real-time class, anytime Class of Service Priority Application Sensitivity to Jitter/Latency Application Example Real Time 1 (Top) Very sensitive VolP and Citrix Critical 2 Tolerates bit higher latency and jitter Priority 3 Needs some special treatment Standard 4 (Lowest) Tolerates moderate to high variations in latency or jitter Video Databases and web browsing Enabling CoS is optional Service Pricing Loop price, and flat-rate port pricing Class of Service (if enabled, priced as feature up-charge per port) Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8

9 Service Level Agreements Class of Service Latency Packet Delivery Jitter Availability Real Time 55 ms 100% 500 µs 100% Critical 55 ms 99.99% 800 µs 100% Priority 55 ms 99.90% 900 µs 100% Standard 65 ms 99.00% 1 ms 100% PE-PE coverage when customer managed CPE for availability metric CPE-CPE coverage when XO managed CPE for availability metric MTTR: 4 hours Other terms apply; see contract Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9

10 Proactive Monitoring IP polling every 5 minutes (managed service only) through the XO Business Center Monitors port usage Monitors network-wide Service Level Agreements (SLAs) Free with service Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10

11 Wireless Backup Optional feature that allows you to sustain continuous uptime for point-of-sale or other critical data applications Automatic failover and restoration of network connection Uses a separate carrier, separate technology and a separate network for true resiliency Exceptional coverage and speeds of a leading 3G mobile broadband carrier Modem management and monitoring included in monthly recurring cost Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11

12 XO MPLS IP-VPN Network XO MPLS Demo Network Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12

13 Applications Performance Management Benefits Applications Performance Management (APM) Provides detailed, real-time intelligence about the performance of the XO MPLS network as well as the applications that run over the network, including VoIP Helps control costs of bandwidth, and make decisions about future bandwidth requirements Enables businesses to evaluate and initiate changes in Class of Service settings to improve end-user experience Helps make decisions about when to upgrade users to newer versions of applications releases Provides statistics that help businesses introduce new business applications and improve productivity Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13

14 Applications Performance Management Benefits More Benefits Gathers network, server and applications statistics into a private database that is integrated with your fully featured MPLS-IP VPN service Available from one provider on one invoice, for monthly fee per location Access intelligence anywhere, anytime from a central and private web interface Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 14

15 Applications Performance Management Tier 1 Tier 1 Network Performance Overall snapshot of what is happening where in the network: Shows critical visibility needed to make the most of Class of Service settings in private IP environments Gives single-screen view of network performance including analysis of physical access type, port and circuit Gives live views of service level metrics such as delay, packet delivery ratio, Jitter, and availability Includes top 10 applications by Class of Service and bandwidth use by Class of Service Gives customers access to two-week, back-in-time reporting Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 15

16 Applications Performance Management Tier 1 Tier 1: IP CoS Validation Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 16

17 Applications Performance Management Tier 1 Tier 1: End-to-End Network Performance Validation Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 17

18 Applications Performance Management Tier 2 Tier 2 Network and Applications Performance All of the advantages of Tier 1, plus a versatile applications management dashboard: Protocol analyzer capabilities to capture live traffic across all locations Automatically discovers application, services and users across entire network and monitors serve connect and response times Enables customers to make the most of applications performance Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 18

19 Applications Performance Management Tier 2 Tier 2: Applications Management Dashboard Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 19

20 Applications Performance Management Tier 2 Tier 2: Troubleshooting Applications % of Total Domain Traffic Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 20

21 Applications Performance Management Tier 3 Tier 3 Network, Applications and VoIP Performance All of the advantages of Tiers 1 and 2, plus extensive VoIP performance analysis: Provides VoIP Performance troubleshooting down to individual call level Automatically discovers VoIP calls, call managers and handsets Gives per call analysis, including minutes of use and Jitter Gives detailed call lists All of the above can be done in real-time or 2-week historical basis Can be used for VoIP performance trending Tracks VoIP performance per site Shows VoIP quality trending up to 1-year Helps customers with network readiness assessments Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 21

22 Applications Performance Management Tier 3 Tier 3: VoIP Management Dashboard Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 22

23 XO MPLS IP-VPN Advantages XO Differentiators Broad Nationwide Coverage 75 metropolitan markets Robust Network Tier one MPLS-based IP network Extensive metro fiber networks and Ethernet over copper capabilities Comprehensive Applications Performance Management capabilities Flat Rate Pricing One flat rate for ALL four classes of service Access agnostic, allowing customers to utilize multiple access methods DS-1, DS-3 Ethernet incremental bandwidth options from 10 Mbps through 1000 Mbps for Fiber access and 10 Mbps through 20 Mbps for Ethernet over Copper access Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 23

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