UC and SIP Trunking Luncheon. Sponsored by:

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1 UC and SIP Trunking Luncheon Sponsored by:

2 Speakers and Agenda Topic Presenter Opening comments, introductions and Jeff Neikirk (Verizon) market updates Verizon Managed Services for Enterprise Brent Carter (Verizon) and IP Trunking Migrating to SIP Trunking with AudioCodes Alan Percy (AudioCodes) Open Q/A Drawing for Microsoft Surface Jeff Neikirk (Verizon) Jeff Neikirk (Verizon)

3 Verizon Managed Services for Enterprise and IP Trunking Jeff Neikirk Brent Carter Verizon Enterprise Solutions Confidential and proprietary material for authorized Verizon Business personnel only.

4 New Communication Trends Driving Productivity and Reshaping Business Models 24/7 business Speed of information Virtual workplace Globalization Distributed workforce Mobility And social networking Millennials entering workforce Video Adoption Economic Reality Cloud-based services Consumerization of IT Communications technologies are enabling enterprises to examine new possibilities and allowing them to create more agile, aware, and sustainable business models Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4

5 Comprehensive Support for Verizon s Managed UC&C for Microsoft Lync Server Leading Solutions and Professional Services Expertise Managed UCC Operate stand-alone and integrated solutions Monitor ongoing operations Analyze and improve performance Strategy, Planning and Assessment Services Discovery Workshop Identify User & Business Units Requirements Identify critical success factors Evaluate ROI Assessment of UCC Capabilities & Readiness Deployment and Integration Services Configurations & Integration of Lync Server roles Telephony Integration for Lync Application Enablement and Planning Service Architecture and Design Services Architect frameworks for Microsoft UC&C solutions Engineer required solutions specifications Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5

6 Verizon Managed UC&C: Delivering Comprehensive Management and Support Verizon Managed Unified Communications & Collaboration (UC&C): Full Management and Support of Microsoft Lync Server to drive collaboration and productivity Outsourced server monitoring and management Microsoft Lync Server, Exchange, SharePoint and Active Directory Full support of communication and collaboration features of Lync Integrated help desk and tools combined with other managed services Can be combined with Verizon Professional Services and IP Trunking Delivered with Microsoft Technology Solution partners including Acme Packet, AudioCodes, Plantronics and Polycom Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6

7 Verizon Service Management with Microsoft Premier Support for Lync Partners Verizon Managed Network Service Operations (MNSO) Centers Tier 1 and Tier 2 technical support 24 x 7 x 365 Operational issues are analyzed and escalate up as necessary for remediation Ability to escalate to issues to Microsoft Escalation Engineer Faults and Incidents Microsoft Services Premier Support for LYNC Partners Tier 3 and Tier 4 technical support Premier Support for Lync Partners program Microsoft trained and certified personnel in Verizon Operation Centers Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7

8 Verizon VoIP Enabled IP Network Nationwide Reach Local Service in more than 3000 Rate Centers Extensive Global Reach Europe Germany - Spain UK - Ireland France - Sweden Netherlands - Italy Belgium - Switzerland Luxembourg Asia Pac Hong Kong - Singapore India - Australia Canada in (Planned 2013) PSTN NA VoIP Network Gateway Network Based Gateways Diverse, redundant, national and global End-to-End QoS Voice Quality SLAs Minimum MOS of 3.8 Multiple Access Types Verizon Voice Enabled Private Network PSTN Europe Verizon Verizon VoIP Voice Enabled Public Network Network Multiple Access Types Hosted IP Centrex PSTN Asia Pac Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8

9 Why Verizon? Smartphones Ultra books Tablets Managed Services Security Solutions Mobility MPLS Verizon VoIP Verizon Microsoft Lync Conferencing Complete, integrated portfolio of UC&C and management solutions Scale and flexibility of global voice, data and hosting services Integration with Verizon voice products and networks Expertise and commitment to delivering leading UC solutions Extensible through our mobility solutions and devices Establishing the new edge at the user Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10

10 ? Questions Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11

11 SIP Trunking with Using E-SBCs from

12 Microsoft UC Topology Client Devices Verizon Customer Branch Web Client Customer Main Site Mgmt System Private IP Srv. Branch Gw Microsoft Server Verizon Remote Management Networking Hardware Soft Client Firewall Firewall SCOM GW SQL Server Edge Desk Phone Internet AV Conference Active Directory Director Archiving Proxy Video Device Front End Exchange SCOM GW Voice Gateway SBC* Smart Phone Mediation SharePoint * Managed Session Border Controller (SBC) services are contracted as an extension of Managed WAN. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13

13 How Does an E-SBC Work? Command/Control/Config. Security Policy Management SIP Stack DSPs (Codecs) SIP Stack Signaling (SIP) Media (RTP) SIP Ethernet LAN SIP Ethernet WAN

14 AudioCodes E-SBC Secures SIP Traffic Accept messages based SIP header properties. For exp, request URI etc Filter out SIP messages which do not belong to an open dialog Filter oversized SIP messages, unwanted SIP bodies, SIP syntax policing looks at the IP addresses and ports to filter unwanted packets and throttles the incoming packet rate Overcome TCP vulnerabilities, perform TLS authentication

15 AudioCodes E-SBC Line Mediant 800 E-SBC Mediant 1000 E-SBC H a r d w a r e b a s e d Mediant 3000 E-SBC SBC SBC SBC Mediant 4000 E-SBC SBC Software based Mediant Software E-SBC SBC SMBs SMBs and SMEs Large Enterprises Large Enterprises SMBs and SMEs Up to 50 sessions Up to 150 sessions 1000 sessions 4000 sessions 1000 sessions Multi Service Business Gateway Multi Service Business Gateway SBC and PSTN SBC SBC Unmatched Scalability

16 Benefits Reduced OPEX with low-cost SIP Trunking Long Distance Consolidation of Local Numbers Toll Free TDM & SIP Trunking Easier migration Enhanced survivability Compatible with other applications Fax Servers Contact Centers Other UC Systems

17 Next Steps AudioCodes Microsoft Resource Page: AudioCodes / Verizon Technical Resources: Verizon Enterprise Unified Communications and Collaboration pages: Contacts: Jeff Neikirk - Brent Carter - Alan Percy

Migrating to SIP Trunking with AudioCodes Alan Percy Director, Market Development alan.percy@audiocodes.com August 2011

Migrating to SIP Trunking with AudioCodes Alan Percy Director, Market Development alan.percy@audiocodes.com August 2011 Migrating to SIP Trunking with AudioCodes Alan Percy Director, Market Development alan.percy@audiocodes.com August 2011 AudioCodes: A Brief Introduction Overview: Manufacturer of Media Gateways, Enterprise

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