CHANNEL PARTNER DAY COMMUNICATION SERVICES

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1 CHANNEL PARTNER DAY COMMUNICATION SERVICES 1 August 2013

2 Communications Agenda - Introducing Communication Services - The 5C Strategy - What we do - VoIS Service Suite - Hosted IP PBX - Definition & Detail - Product Details - Features - Value creation 2

3 Introducing Communication Services 1. IS is the leverage point 2. Fully Integrated Multi-purpose Platform a. Full service IP Telco b. Scalability c. Convergence d. Reduced Complexity e. Security and Compliance 3. Economic Demands - Reduce Total Cost of Ownership (TCO) 4. Cloud and applications 5. Technology Benefit a. Hybrid b. Customisation c. Flexibility 3

4 The 5 C Strategy Carrier Services Cloud Services Connectivity Services Communications Services Linking the last mile Locating systems optimally Linking organisations Linking people CLIENT 4

5 Communication Services Linking people for interaction within and beyond boundaries Collaboration Unified Messaging Security & Compliance Voice 5

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18 integrated services i n partnership with 18

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21 1000+ Clients (300,000 users) 21

22 s per month 22

23 integrated services? 23

24 highlights of IS integrated services 24

25 #1 25 GB mailbox * 12 x local industry average 25

26 #2 10 Year Unlimited Storage Archive 26

27 full calendar sharing #3 27

28 Push to mobile, including BES #4 28

29 100% Punitive Phishing Protection SLA * The only one in South Africa #5 29

30 99.9% uptime #6 30

31 platform + 100% local #7 31

32 #8 An incredible price 32

33 Single Platform 99.9% uptime Free archive + Leading SLA Outlook for Mail + Archive Cross Platform Support Incredible Price integrated services 33

34 34

35 35

36 Introducing Mimecast 1 Denial of Service Anti- Virus Antispam Disclaimers Attachments Phishing Data Leak Archiving Encryption 2 36

37 Denial of Service Anti- Virus Antispam Disclaimers Attachments Phishing Data Leak Archiving Encryption 1 2 Integration Issues Journal Corruption Bandwidth Limitations Archive Delays Compatibility Issues 3 Two points of failure Two platforms to learn Two vendors Two times the Complexity Still need to manage your own Separate SLA s if outsourced No availability guarantee if in-house Mail is an additional Cost 37

38 Clunky Complex Costly 38

39 39

40 40

41 we understand that sometimes tech solutions need human support 41

42 42

43 with archiving 43

44 with archiving 44

45 WHY PAY MORE TO EXPOSE YOUR ORGANISATION TO DATA SOVEREIGNTY RISKS, COSTLY DATA MIGRATIONS, POOR SUPPORT AND NO LOCALISATION? 45

46 25GB mailbox free 10 year archiving anti-spam shared calendars 100% phishing protection webmail Outlook support 99.9% uptime phone & support global address list push to mobile daily backups 100% virus protection no setup costs single platform document sharing 12x more storage locally hosted 46

47 integrated services i n partnership with 47

48 To help you more 48

49 QUESTIONS? 49

50 VoIS - Hosted IP PBX 50

51 VoIS Service Suite Typical Network Architecture for client who is connected to our voice network 51

52 Cloud Telephony Hosted IP PBX Cost effective, fully managed business voice solution offering a flexible and scalable alternative to a premise-based PBX s (private branch exchange) 52

53 What is a cloud???? 53

54 PBX vs. VoIP Based Networks PBX Based Network VoIP Based Network 54

55 Traditional Voice vs. Managed IP Trunking 55

56 Service Provider Transition to Cloud Services Premise PBX Hosted PBX Hosted Telephony Hosted UC PSTN Customer Customer 1 Customer 2 3 PBX All Customers PBX Mobile PBX Video Conf & Collab PBX Trunk(s) Connectivity Connectivity Connectivity PBX Access Device Access Device Mobile Access Device Mobile Sophisticated telephony features provided by a PBX situated in the customer premise PBX moves to the service provider cloud and managed on behalf of the customer PBX becomes virtualised and shared by many customers. Unification of different services now possible Voice becomes one of many services delivered from the service provider cloud 56

57 Overall Hosted IP PBX Benefits Customers looking for a simple alternative to on-premise PBXs Benefits to the business user: No CAPEX investment Scalable and Flexible Improved staff productivity No technology risk Simpler management Hosted VoIP is a safe investment and offers flexibility for businesses in a slow, uncertain economic recovery," Dan Shey, ABI practice director 57

58 HIP Features Your competition knows the details of their product features. In order to compete effectively, you ll need to know the key feature benefits of HIP, as well as that of your competitors. 58

59 Key Telephony Features User Features Standard User Features such as Call Forwarding Voice Messaging Simultaneously ring desk and Mobile Hoteling (Hot Desking) N-Way Calling Group Features Hunt Groups Auto Attendant Call Pickup Shared Call Appearance Busy Lamp Field Configurable Calling Line ID Management tools 59

60 IP Phones and Clients IP Phones State-of-the-art IP handsets Enhanced quality through HD voice Clients Softphone (PC, Smartphone) Operator Console Attendant Console IP Desk Phone Supports different user needs Office based worker such as secretarial Nomadic worker such as sales Soft Phone 60

61 Business Continuity: Disaster Disaster: The customer s location cannot connect to the Service Provider s network due to a disaster such as a power loss, cable cut, flood, or fire. IP Phones Ethernet Switch Customer s Local Area Network Service Provider s Business Grade Internet Router Hosted VoIP Disaster Recovery: Inbound calls to the customer s location are automatically and seamlessly re-routed to a predetermined number. Calls to the location s number can be routed other another site main number, person, or an Auto Attendant. Calls to an employee number can go to the employee s mobile phone, home phone, or soft phone tablet/laptop. Outbound calls can be made from mobile phones and can use Remote Office. 61

62 Voice value creation 1 Truly converged voice and data architecture 2 End to end SLA voice on the network 3 IP expert with voice as an application. Currently rated leading VoIP provider on net community 4 Leveraging current voice environment, hybrid architecture 5 Inbound contact centre cost reduction 6 Pricing and commercials linked to the market 7 Stability 62

63 Fax to Electronic fax-to- solution Sends an (including attachments) or a scanned document to either a legacy fax machine an address Receives faxes in.pdf,.tif or encrypted format accessible from any device or client Geographic numbers i.e. 011, 031 etc. Non-Geographic numbers i.e etc. No charge to receive faxes for non-geographic 63

64 Why leverage IS? Single-hop 1 st tier carrier Telco-grade IP convergence platform, community, single integrated application network Cost optimisation Market competitive agreements, SLA driven, cloud consumption, tanglible savings Reducing Complexity TDM versus IP, hybrid architecture, bespoke service consumption Infrastructure rationalisation and optimisation User centric Unified Communications, convergence, scalability, demand-led flexibility Enabling meaningful business benefit Innovation, futureproofing, user centricity, progressive journey 64

65 The Incentive Criteria: 5 x new deals / 200 users to qualify Highest seller wins Samsung tablet with 1 Gig free always on access per month for 12 months Duration: 3 months from 1 May

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