ADDITIONAL SERVICES GET MORE OUT OF MONEYPENNY.

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1 Reception area at West One, Leeds ADDITIONAL SERVICES GET MORE OUT OF MONEYPENNY. Moneypenny is so much more than a telephone answering service. This guide outlines our additional services, created to benefit your business and help you work smarter.

2 GEOGRAPHIC NUMBERS: THE BENEFITS NATIONAL NUMBERS: THE BENEFITS Geographic Numbers, e.g. 0207, will give you a local presence. For example, you may be based in Birmingham but want to be perceived as having a London location. We supply numbers for any UK geographic region we can even complement your number with a Moneypenny city centre Mailing Address Calls are charged at standard calling rates, with no extra cost to you These types of numbers are increasingly accepted by the public as business numbers that offer tangible benefits, which your clients and callers will appreciate Calls to an 03 Number are charged at standard calling rates, with no extra cost to you. Calls from landlines and mobiles are included in most free call packages Calls to an 0800 Number are free to the caller. Calls routed directly through to Moneypenny do not incur any call charges whatsoever Local & National Numbers Change the way your business is perceived by potential customers. Moneypenny knows the value of a main contact telephone number to any business. With thousands of numbers to choose from, we offer three flexible options to help your business stand out from the crowd: 03 Number a national presence for your business and a low call cost for your customers Choose a number that suits your needs: 03, 0800 or from anywhere in the UK Your new number will be activated immediately Geographic Number enabling you to create a local presence in your targeted areas 0800 Number the ultimate number for your business, as your customers won t be charged 03 Number per month Geographic Number - 10 per month 0800 Number per month

3 PRESTIGIOUS MAILING ADDRESSES IN EVERY MAJOR CITY ACROSS THE UK. London Premier per month 180 Piccadilly... W1J 9HF 50 Jermyn Street... SW1Y 6LX The City Arc... EC2A 2BF London Budget per month 14 Hanover Street Mailing Addresses Why not complement your telephone number with a prestigious Mailing Address? With Moneypenny s prime city centre location Mailing Addresses, your business can be based anywhere. Whichever prominent business address you choose, you can be confident it s working harder to enhance your company image than a standard home or PO box address. Your correspondence is received at one of our prestigious Mailing Addresses, and then forwarded by first class mail to the address you ve specified. Every location (excluding our Budget addresses) offers a variety of Meeting Rooms available to hire on a flexible hourly, half or full day basis. This means you can welcome clients to your chosen address for that all-important meeting. Regional Premier per month Birmingham Knutsford Liverpool Regional Budget per month Wrexham Leeds Manchester Set up only takes 24 hours Meeting Rooms are available at each address should you need them (excluding our Budget addresses) Each address includes 5 of forwarding mail charges. Additional items are charged at cost plus 20%.

4 A PROFESSIONAL ENVIRONMENT IN WHICH TO MEET YOUR CLIENTS. London Premier 180 Piccadilly... W1J 9HF 50 Jermyn Street... SW1Y 6LX The City Arc... EC2A 2BF Regional Premier: Meeting Rooms Birmingham Knutsford Liverpool Leeds Manchester Moneypenny offers a network of prime meeting locations nationwide. Situated within prestigious office locations across the UK, these contemporary and stylish rooms will take the hassle out of finding premises suitable for meeting with and entertaining clients. Being available to hire by the hour, or on a half or full day basis means you ll only ever pay for the time you need it and not when you don t. Rooms are unbranded so that you can present your own image on the day clearly and professionally. The packages available are tailored to your requirements and include extras such as IT equipment, telecoms facilities and refreshments. Varying room sizes to suit your requirements Dedicated Account Manager to help book your Meeting Room Prices vary depending upon your specific requirements. Please call us for further details

5 CUT COSTS, SAVE TIME HOLD A CONFERENCE CALL. Call Conferencing Make your day go further by travelling less and meeting more. Call Conferencing from Moneypenny is a simple and convenient pay as you go service, which allows up to 20 people to hold a voice conferencing call anytime, anywhere without the need for specialist equipment, complex pre-registration or a degree in telephony! No expensive capital outlay or monthly subscription No specialist training can be accessed by any UK landline or mobile No need to pre-book Get overseas callers connected with the help of your Moneypenny PA Save time, cut costs: conference over the phone when you need (and it s easy...) No set-up charges or minimum contract Calls are charged at 10p per minute, per connected caller

6 SAVE THE COST OF YOUR FAX LINE AND HAVE FAXES SENT STRAIGHT TO YOUR INBOX. Fax-to- Your own fax number without the fax machine. Fax-to- converts your faxes to s that can be sent straight to your desk 24 hours a day, 7 days a week. With no line rental, costly unused lines or minimum or maximum usage requirement, it s a secure, fast and dependable service that cuts down on paper and toner usage. We ll simply give you an 03, 0800 or local fax number. All faxes sent to this number are directed to a secure central server, which then returns the fax to your nominated address. The fax arrives in your inbox as a PDF file. Faxes can be sent to multiple addresses if you wish. Fax-to- numbers can be set up instantly you could be using your new account today Save the cost of your fax line and fax machine consumables 03 Fax-to- number /month Geographic Fax-to- number - 15 /month 0800 Fax-to- number /month

7 MAKE INFORMED BUSINESS DECISIONS ON POTENTIAL CLIENTS AND SUPPLIERS. Credit Checker Check the financial status of your new prospects before you begin working with them. Our credit checking facility gives you access to comprehensive and affordable reports that contain all the information you need to ensure you re as informed as possible when working with new clients and suppliers. Available securely on Moneypenny Online, you simply search by company name or registration number. Reports include the following: Credit rating and limit Group structure 5 years of accounting information CCJ information Full Company Director details Payment data (where available) Reports can be accessed 24 hours a day via Moneypenny Online Report content is sourced directly from Companies House, The Registry Trust and The London & Edinburgh Gazette Information is updated daily Reports can be purchased individually for 6.95 or take advantage of our great value package of 3 reports a month for just 10

8 MANAGE CAMPAIGNS EFFECTIVELY WITH DEDICATED TELEPHONE NUMBERS. Good morning, Ultragraph Events, how may I help you? Additional Lines Have certain calls answered in different ways by your Moneypenny PA. Additional Lines are used by many businesses if they have a specific marketing campaign or recruitment advertisement running. Good morning, Ultragraph Marketing, how may I help you? The service is easy to set up and avoids the need to start a completely new account with us. An additional line is linked to your main account and any answered calls are put through to your office or mobile, or messages taken and forwarded immediately by or text. An Additional Line can be set up overnight All calls to this number are answered by your PA in a way that suits you An Additional Line costs 30 per month

9 GIVING YOU THE FLEXIBILITY TO HANDLE CERTAIN CALLERS YOURSELF. Bypass List Stay in control of your calls. Persistant sales callers? Friends and family constantly calling your office? Use Bypass List to redirect these calls automatically, either to an alternative number* or a pre-recorded announcement or simply let them ring out. A bit like BT Friends and Family, this service lets you choose for yourself which calls come to your Moneypenny PA and those which route elsewhere. What s more, these redirected calls will not count towards any monthly inclusive call allowance. You can add up to 6 numbers to your Bypass List on Moneypenny Online. Calls will be re-routed from Monday to Friday, between the hours of 8.30am and 6pm. * If your calls are redirected through to an alternative number, we charge 7p per minute to landlines and 21p per minute to mobiles. You can change your bypass numbers as often as you like Access your Bypass List securely on Moneypenny Online All PA schemes - FREE Messenger - 5 per month for 6 Bypass List numbers

10 STRESS-FREE HOLIDAYS WITH EVERY CALL CAPTURED Temporary Cover Take a stress-free break, knowing your calls will be handled. Taking a well-deserved break used to be a problem for so many of our clients, they used to fear lost business and their customers feeling neglected not any longer. With Moneypenny looking after their calls, they now enjoy their time away from the office, safe in the knowledge they are still capturing every new business lead and their customers are being cared for. Now you can too, with Moneypenny s Temporary Cover service. As well as looking after your calls, your own Moneypenny PA can receive your faxes and s. You can stay in touch with her to find out what calls, faxes and s you ve received and instruct her to respond accordingly. Or you may want no contact at all while you re away it s no problem. Your PA is highly trained and perfectly capable of representing your business in your absence. Briefed by you on your company, your Moneypenny PA works exactly as if she is part of your business. Enjoy a break safe in the knowledge every call is being captured Maintain a professional edge at all times Take calls wherever you re working Prioritise your workload more effectively Dependent on your specific service requirements Please call Or hello@moneypenny.co.uk

11 ROUND-THE-CLOCK SUPPORT FOR YOUR CALLS. 24/7 Cover We can look after your calls 24 hours a day, 365 days a year. Moneypenny guarantees that the level of quality offered by our award-winning Moneypenny PAs at 3am will be the same as that offered at 3pm. How can we be so sure? We have our own office in New Zealand which is staffed with experienced Moneypenny PAs who have all worked for Moneypenny for a number of years. This means day or night, our high quality service will be seamless. Ensure your callers always reach a real person Gain a competitive edge Never miss an opportunity Don t need 24/7 support? Cover for evenings and weekends only are both available as separate services. Choose which level of cover best suits the needs of your business Benefit from the support of experienced Moneypenny PAs to ensure a seamless service Dependent on your specific service requirements Please call Or hello@moneypenny.co.uk

12 About Moneypenny Benefit from the support of the UK s leading Telephone Answering Service. Our success is based on the principle of providing businesses with one person, who they know and trust, to handle calls as if based in their office. Prompted by the needs of our existing clients, this same level of care and dedication is also reflected in our range of virtual services. Contact us: To find out more about the services available please contact us on or hello@moneypenny.co.uk The exceptional calibre of our team and the technology that supports them has been recognised by a Queen s Award for Enterprise and Innovation, and being nominated by the Sunday Times as one of the Best 100 Places to Work. The most important part of Moneypenny is our people. They re all chosen for their can-do attitude, and consider themselves as much a part of their clients teams as they are ours. As a result, Moneypenny is so much more than a supplier and more than a place to work. We re a family business with family values. Clients that joined us 10 years ago are still with us today and our staff turnover is negligible. When we talk about building great relationships, we mean it. We re in it for the long haul.