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1 Meet POWERED BY Everything a small business needs to handle its calls. Digital Receptionist, clever call distribution, an award-winning answering service and all the features of a complete phone system, only better. It s big technology, in your pocket.

2 You found us. Hello. Penelope enables you to take your calls everywhere. Just like you carry your s around with you, now your office calls will come too. Your calls follow you around... on your mobile, office line or home number, wherever you happen to be. It s up to you. And if there s more than one person in the business, your own digital receptionist distributes your calls for you, perfectly, 24 hours a day. Be local, everywhere. Expand your local presence with regional numbers (0161, etc). Penelope has numbers for every UK region, so if you re based in Birmingham and want to attract London business, now you can. Need support when you ve no one available to take the call? A Moneypenny PA will answer on your behalf, gathering the caller details so that you never miss an opportunity. All the features of a phone system, only better.

3 Why Penelope? INSTANTLY LOOK BIGGER THAN YOU ARE RIGHT NOW Transform your small business into a much bigger outfit with a professional greeting and the ability to direct callers to different departments. MANAGE YOUR CALL SETTINGS With the app, you have control of your calls wherever your day takes you. It s a phone system that grows with you, in your pocket. HAVE SUPPORT ON HAND ONLY WHEN YOU NEED You don t need extra resource all the time. That s why we give you a helping hand on standby when you need it most. EXPAND YOUR PRESENCE WITH LOCAL & NATIONAL NUMBERS NEVER MISS A CALL AGAIN Want to look more local? Target new areas with a local number. Want to look bigger? A national number instantly gives you the prestige you re looking for. It s that simple. Yes really. Your calls follow you, ringing your office, home or mobile wherever you are, they will find you. And if you re unavailable, they ll divert to a colleague or a Moneypenny PA.

4 How it works. Callers ring your business number (Choose a new Penelope number or use your own, it s up to you!) either / or They go straight to you. Greet callers with a professional welcome greeting. Penelope will then filter your calls by prompting callers to say or select who they wish to speak to. Your calls will be distributed to the right person or department every time. Use the app to determine what location you want your calls to ring - your mobile, land line, home or office. You can even set them to call all locations simultaneously or in any order configured by you. Also, you decide who takes your calls if you can t - a colleague, voic , a Moneypenny PA... anyone you want.

5 Penelope is packed full of clever features, reflecting your business needs. CHOOSE ANY UK TELEPHONE NUMBER, OR USE YOUR OWN Select from thousands of Regional (0203, 0161) 03 Freephone 0845 Have an established business number already? That s fine too. CHANGE HOW YOUR CALLS ROUTE, REGARDLESS OF YOUR LOCATION Control where you want to answer your calls, and who gets them if you re busy. REAL RECEPTIONISTS ON HAND Moneypenny PAs are on hand 24 hours a day. They ll answer calls in your company name and messages to you instantly. STATUS Never miss a call again, select where your calls go. No answer on your mobile, send them to the office line and then home. The options are endless and all controlled by you. TRANSFER CALLS JUST AS IF IN THE SAME OFFICE Penelope lets you transfer calls VOIC S ED TO YOU Just received a voic message? Penelope will the message to you the second one is generated. Choose to receive them as an audio file, as a transcribed message or both - file it, replay it, bin it. It s up to you. between users with the push of a button. It s so easy and so convenient when you re out and about. A phone system that grows with you. VIP CALLERS REACH YOU DIRECTLY Set important and frequent callers to bypass the optional Digital Receptionist. They ll come straight to you. OPTIONAL VOICE RECOGNITION & AUTO ATTENDANT Opt to filter your calls by prompting callers to choose what person or department they wish to speak to. Digital Receptionist will distribute the calls to the right people.

6 And there s more... Immediate (and free) set up Penelope app VIP call routing Call history logs Dialled number display Fax-to- Infinitely scalable as your business grows Inclusive call charges No contract International numbers Numbers for every UK region Voic transcriptions 30 day money back guarantee Different call routing based on time of day 24/7 seamless service Direct dials Call forwarding Hunt groups We re always working on new features. Ask us what s coming up, we ll gladly spill the beans or listen to any ideas you may have.

7 Your calls, everywhere. The Penelope app transforms your mobile device into a fully functional phone system. Select your status Amend your status settings Manage your colleagues settings on their behalf View a log of all calls and messages received Rest assured, the app comes free as standard with all packages. STATUS CALL PATH USERS CALL LOG Change your call settings at the flick of a switch. Each status has specific call instructions attached to it. For each status, set the order your calls ring and what happens if you miss a call - choose to send it to your mailbox, a colleague or a Moneypenny PA. Take full control of other users call settings when you need to. Access your calls and Moneypenny messages in one central place.

8 Thousands of businesses use Penelope every day. So we thought, why not let them tell you how amazing it is. RICHARD ANISTON ANISTON LANDSCAPING YOUNG BUSINESS PENELOPE HAS TRANSFORMED MY WORKING DAY I didn t realise how much time I was wasting trying to get to every call. Now I m able to focus on my projects and I take the calls I can, without worrying about the ones I can t get to. We felt like a much bigger company overnight HOME BASED KAREN DAVIES ORGANIK TREATS PENELOPE MAKES US LOOK LIKE A BIGGER BUSINESS Appearing local in multiple areas has trebled our sales enquiries We utilised the auto attendant feature and now have multiple departments set up. It makes us look bigger than we actually are, and so much more professional.

9 SIMON WILLIAMS OOOMPH BRAND COMMUNICATIONS Penelope makes flexible working so much easier DAVID MORRIS TACP ARCHITECTS PENELOPE LANDED ME MY BIGGEST CLIENT Every call to our business is answered by a real person YOUNG BUSINESS I was in an important client meeting and a new prospect called me. I had set my status in a way which meant the call went to a Moneypenny PA. That call resulted in a new 12,000 contract. JOSEPH REHN CIRCULAR MEDIA PENELOPE ENABLES US TO WORK ANYWHERE GROWING BUSINESS The best thing about Penelope is the flexibility it gives us. Our statuses are set according to our most common locations; we literally just flick between them depending on where we are. It s something we do automatically now as we go about our day. PENELOPE SILENCED THE SCEPTICS Initially, some of us were sceptical about voice recognition. Generally it has a reputation for being hit and miss. However, having the secret listeners in the background makes it 100% perfect. And seamless too, the callers just don t know that it happens. Our callers love going through to the right person, every time MEDIUM BUSINESS

10 Packages. The hardest part of Penelope is choosing a package. They all have their good points. Our most popular package! Talk it through with us, we re happy to recommend a package based on your needs. INCLUSIVE MINUTES Regional (0161, 0203, etc), or 03 number App Extension ed voic recordings Rest assured, the app Auto attendant comes free as standard Voice recognition with all packages. Personalised greetings Moneypenny PA** Fax-to- Call conferencing Calls to landlines (per minute) 2p * * Calls to mobiles (per minute) 9p * * * Total calls are subject to a fair use policy of 500 minutes for landlines & 100 mobile minutes. ** Calls to Moneypenny PA are charged at 1.50 each. 21 a month a month a month

11 We re really really good with calls. Penelope was created by world-leading telephone answering and outsourced switchboard provider, Moneypenny. Together, we are on a mission to revolutionise the way in which businesses handle their calls. We like to think all of this experience is reassuring that you, your calls& your business are in safe hands. Jointly Moneypenny & Penelope handle in excess of 8,000,000 calls a year, so we know a thing or two about managing calls. In fact, you could say we eat, sleep & breathe business calls. We have over 6,000 clients too. They don t see us as another business supplier. We re their partner. In it together, to make their business better.

12 Now let s get started. It s easy to sign up to Penelope. 1 Call or us, we re a nice bunch or Simply choose a package that s right for you (don t worry too much, you can always change it 2 3 Select your number, that s if you re not using your own later if it s not right) Da-daaah you re all done! (If you want to start personalising your settings, simply log on to Penelope and start tinkering) 4 Call us us Visit us penelope.co.uk Want to keep up with our ramblings? Follow POWERED BY

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