BUSINESS SERVICES OCT10

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1 XXXXXX BUSINESS SERVICES VISIT A TELSTRA STORE OR DEALER CLICK TELSTRA.COM/BUSINESS/NEXTG CALL 1800 BUSINESS ( ) Exclusive business offers, ABN required. OCT10 C035 BUSINESS

2 WELCOME TO A WORLD OF BUSINESS POSSIBILITIES Whether you re starting, managing or growing your business, we re here to help you with your Telstra BusinessLine service. In this brochure you ll find out about the flexible business plans, innovative products and business building services you can use to make your communications and customer service even better. DO MORE WITH YOUR BUSINESS PHONE 01 AVOID MISSING IMPORTANT CALLS 02 MAKE YOUR PHONE MORE FLEXIBLE 05 GET MORE CUSTOMERS TALKING TO YOU 08 BROADBAND FOR BUSINESS 13 MOBILE SOLUTIONS FOR BUSINESS 15 REWARD OPTIONS 17 A BUSINESSLINE PLAN TO SUIT YOUR NEEDS 19 MANAGING YOUR BILLS 21 ONLINE BILL 22 DIRECT DEBIT 23

3 DO MORE WITH YOUR BUSINESS PHONE Your BusinessLine plan has a great range of included and optional features to help you manage your calls and messages. AVOID MISSING IMPORTANT CALLS 101 MessageBank MessageBank is your personal answering service with three options that can keep you open for business 24/7. MessageBank Save on the cost and space of extra equipment like answering machines but still have all the features for managing your messages. MessageBank Virtual You can have all the benefits of a personal answering service without even having a phone line. Callers simply dial your virtual mailbox number to leave messages, plus you can forward calls from your mobile or other phones and listen to the messages later. MessageBank Away Let your customers know they re important to you, even if you re closed for holidays, moving or renovating. This greeting-only service lets you record a message telling people when you ll be back, your new number, or how to reach you in the meantime. Usage and call charges apply to MessageBank services. How to use MessageBank Getting started The first time you call your MessageBank service on , voice prompts will guide you through recording your personal greeting. When you re asked for your PIN, enter the last 6 digits of your phone number (this is your temporary PIN) then press. MessageBank will then prompt you to choose a new 6-digit PIN. Follow the prompts to set up your mailbox. Managing your PIN You can change your PIN any time and using a PIN from your office phone is optional. From the MessageBank main menu: press press press for the set up menu, then for the PIN change menu to change your PIN or DO MORE WITH YOUR BUSINESS PHONE press for Security Settings, then press 1 to turn on Optional PIN

4 DO MORE WITH YOUR BUSINESS PHONE DO MORE WITH YOUR BUSINESS PHONE # Telstra Feature Assistant 1# Telstra Feature Assistant is a voice activated help service. You just tell it what you want. Call Waiting Call Forward When Optional PIN is on, your PIN will only be required when you call your mailbox from another fixed phone or mobile. If you use dial-up internet access on the same line as your MessageBank, clear any new messages before logging in, as your modem may be unable to connect while the special new messages tone is present. To access MessageBank from the phone it s connected to and if prompted PIN To access MessageBank from another phone or mobile services within Australia and, when prompted, (which is your phone number including area code) Mailbox number PIN Dial and you ll hear: Hi, I m your Telstra Feature Assistance. What would you like to do today? You can say: Call Waiting, Call Forward, Phone Features, User Tips or Stored Numbers. Then you can either listen to the step-by-step prompts or interrupt them and make your request. If you want to change your Call Forward settings, note that the default setting is Call Forward Immediate. So, if you only want to turn on Call Forward Busy, for example, you need to say Turn on Call Forward Busy. There s no access charge for 1# Telstra Feature Assistant, but applicable call costs apply for forwarded calls. With Call Waiting, there s no need to miss an important call just because you re on the phone. The discrete Call Waiting tone (two beeps every five seconds) lets you know there s a call waiting to be answered. You can answer this second call straight away by putting your first caller on hold. (Call Waiting isn t available during 3-Way Chat calls.) Call 101 Waiting is turned on and ready for you to use right now. To check if Call Waiting in on or off or Dial tone Announcement No charges apply for Call Waiting. Call Return Call Return lets you retrieve the number of your last unanswered call and then return the call straight away by pressing Call Return is available on tone phones in most areas of Australia, but it s not available for blocked calls. Applicable usage charges apply for number retrieval and call charges apply if you return the call. Call Forward Immediate Call Forward Immediate transfers calls from your office phone to another number like your mobile, answering service or home phone. To use it, press for Telstra Feature Assistant and follow the prompts. To turn Call Forward Immediate on for all incoming calls Follow prompts or Phone number Standard call charges apply for forwarded calls. Your Call Forward options also include: Call Forward Busy If your phone is busy, your calls can be forwarded to almost any number in Australia. Call Forward No Answer If your phone isn t answered, your calls can be forwarded to almost any number in Australia. Call Forward Selected Callers Set up a Selected Callers List of up to 15 numbers that will be automatically forwarded to another number. Call Forward Set the Time Forward calls to almost any number in Australia during the time periods you choose

5 DO MORE WITH YOUR BUSINESS PHONE DO MORE WITH YOUR BUSINESS PHONE MAKE YOUR PHONE MORE FLEXIBLE Line Hunt Line Hunt automatically connects calls to the next available line if your main number is busy. It can share incoming calls equally across every line and is useful for: increasing line capacity without buying more equipment improving service with faster call answering sending faxes to the next available machine. Charges apply for Line Hunt. Call Back If the number you re calling is busy, Call Back will ring you back as soon as the number s available again. Any time you get a busy signal, just press Recall and hang up. To cancel Call Back You can have up to five Call Backs at the same time, and each number will be monitored for up to 45 minutes. Call Back requires a tone phone, preferably with distinctive ring capability. Call Back will not work for all calls. Applicable usage charges and call costs apply. Calling Number Display Calling Number Display (CND) is great for screening calls when you re busy. Or, if you miss a call, you ll be able to check the caller s phone number, plus the date and time of the call (provided it s not a silent or blocked number) on your phone s display. You can use it in most areas on any CND-capable phone. $6 per month access charge applies

6 DO MORE WITH YOUR BUSINESS PHONE DO MORE WITH YOUR BUSINESS PHONE 3 Way Chat 3-Way Chat lets you add another person to your call. It s great for getting things organised quickly. You can even have one person leave your 3-Way Chat mid-way through, and then bring in someone else. To make a 3-Way Chat call Recall if you have phone Wait for dial tone 2nd phone number Recall or Recall Wait for dial tone 2nd phone number 3 way chat feature buttons, press To put one caller on hold and switch between callers Recall Dial tone To hang up on one caller and return to the caller on hold Recall Dial tone Way Chat is ready to use on your phone now. While you re in a 3-Way Chat call, your Call Waiting won t work but, if set, Call Forward Immediate or Busy will. Applicable usage charges and call costs apply. MyInbox combines your , business phone and mobile messages in one place online, to help you stay organised and in touch from almost anywhere. With MyInbox you can use any web-connected computer to: access and store your Telstra phone voic messages online send SMS and MMS messages create a new calendar event send and receive s synchronise your Outlook contacts, calendar, notes and tasks manage your account, integrate external and more. No additional access/subscription charges apply to MyInbox. For BigPond customers, usage may affect your monthly data allowance. To find out more about MyInbox, visit telstra.com.au/myconnect/myinbox 101 GET MORE CUSTOMERS TALKING TO YOU Priority 1300 With Priority 1300, your customers can call you from most fixed phones in Australia for one low, untimed charge per call. It s a great way to say We welcome your calls and you can direct calls to different call centres or locations based on call origin, time of day or during busy periods. Simplify your marketing and customer service by having a single contact number. Serve customers locally with Area Code Manager and Local Area Manager options. Keep the same number if you move offices. Reach a national market without setting up interstate offices

7 DO MORE WITH YOUR BUSINESS PHONE DO MORE WITH YOUR BUSINESS PHONE Freecall 1800 Freecall 1800 lets you invite callers to ring free of charge from most fixed phones in Australia. Give your business a competitive edge, look professional and motivate customers by offering a free call. Drive responses by including your Freecall 1800 number in advertising and signage. Extend business hours by sending calls to branches in different time zones. Keep the same number even if you move office. Telstra Analyser Online Telstra Analyser Online makes sorting large volumes of call data simple, so you can track the demand, success and value of your company s Priority One3, Freecall 1800, Priority 1300, Securidial, InfoCall, International Freecall, Global 800 and IVR/Speech services. The secure web service gives you the freedom to create reports and graphs based on your call traffic data, including date, time and origin of incoming calls, call duration and call handling times. Telstra IN-Control Call Direct Telstra IN-Control Call Direct lets you manage your Telstra Priority One3, Priority 1300, Freecall One8 and Freecall 1800 and Securidial services 24/7, via the web. It lets you make near real-time changes to: change the answer point for your service introduce or change the overflow sequence to direct calls to up to three alternative answering destinations introduce a disaster recovery plan activate changes immediately in an emergency, or at a specified later time. PhoneWords PhoneWords lets you turn your phone number into a memorable word, so customers don t have to look up your number to call. You can use your business name, a marketing catch-phrase, or any word that describes what you do. To make your phone number an ad for your business, just say the word. PhoneWords are available in Freecall 1800, Priority 1300 and Priority One3 prefixes. The number might only have 6 digits, but with PhoneWords you can have more letters than digits. For more information or to add any of these features to your BusinessLine Plan call us on or visit telstra.com 09 10

8 DO MORE WITH YOUR BUSINESS PHONE DO MORE WITH YOUR BUSINESS PHONE Telstra Duet Phone and Fax Multiple Number Look as professional as the big end of town without the big price tag. Duet Phone and Fax Multiple Number lets you have separate phone and fax numbers on your existing phone line, so you don t have to pay for installing a second line. Receiving Duet calls Your Duet compatible fax machine or PC fax/modem recognises the distinctive ring of an incoming fax call and answers. Calls to your voice (phone) number continue to ring as usual. Sending Duet calls To send faxes as normal or if you want the fax call to be itemised on your Telstra bill, press: Wait for dial tone Fax number If you want your Duet number on the fax message instead of your normal phone number, simply change the number in the memory of your fax. Your fax user manual will tell you how. Sending a fax overseas To use your Duet service to send a fax overseas, press: Country code Wait for dial tone Area code Fax number Wait for dial tone International fax calls are charged at the same rate as Telstra International Direct phone calls. Using Duet with Call Waiting If you re using Call Waiting on your phone number, you ll need to add an extra prefix to your outgoing fax calls. This will temporarily deactivate Call Waiting, so that the tones can t corrupt your fax or data calls. To add the prefix, press: then dial the fax number. Wait for dial tone Using Duet with Call Forward If you have Call Forward, it will be available to both numbers 2. So you can divert your incoming phone calls and fax calls independently. To set up these features on your phone (voice) number simply enter the normal command sequences for your Call Forward options. To set the features on your Duet (fax) number, press: Wait for dial tone then enter the normal command sequences for your Call Forward options

9 BROADBAND FOR BUSINESS BROADBAND FOR BUSINESS When you connect to Telstra broadband, you ll be able to focus on your business with confidence in the speed, service and protection you ll receive. We ve also got your support needs covered with Australian-based, dedicated business support available 24/7. Now that s a business advantage. Telstra Mobile Broadband Lets you access high speed internet services, so you can manage your s or download presentations, sales reports and video fast to stay productive on the move. Access it from your PC or laptop, your Telstra Next G mobile phone or a PDA such as a BlackBerry. Telstra s Next G network is Australia s largest national mobile broadband network, covering 99% of the Australian population and providing better coverage in more buildings, lifts and car parks than any other 3G mobile network in Australia. Telstra Business Broadband Is a business-grade broadband service, delivered to your business via our fixed phone lines. You can choose between ADSL or Ethernet services, depending on your business data demands. Telstra Business Broadband also protects your files and s from most known viruses, spam and other threats, so your business can be more secure and productive every day. You ll also be able to purchase any Telstra Business Broadband Extras you need, to manage staff internet use, back up your files automatically, manage your modem/router, send mass marketing s and more

10 MOBILE SOLUTIONS FOR BUSINESS MOBILE SOLUTIONS FOR BUSINESS Take up a Telstra Business Mobile plan and you ll be all set to stay in touch with the people and online information you need, thanks to Australia s largest and fastest national mobile broadband network. Plus every 24-month plan includes a great Test Drive offer. Choose between a two-month Test Drive of: our $10 Data pack with 150MB of included usage each month that s around 2,000 s, plus 100 attachments and 100 web page views a $15 Voice2Text plan, which includes 500 messages so you can receive your voice messages as SMS texts instead of listening to your voic and writing down the details^. To see if you re eligible and to sign up, please call ^ Not available to MessageBank Combined customers. Unused included message allowance expires each month. The Next G network gives you more More coverage A network covering 99% of the population, with greater coverage in more buildings, lifts and car parks than any other 3G network in Australia. More speed The Next G network is the fastest national 3G network in Australia. More rewards Combine your eligible Telstra services on a Single Bill and you could be eligible for a range of Business Reward Options 1. More choice Telstra Business Mobile plans give you truly flexible choice of plans, phones, bonus options, extras and rewards. AUSTRA L I A S NUMBER ONE NETWORK 15 16

11 REWARD OPTIONS REWARD OPTIONS Combine and Save Combine your eligible fixed phone service with one or two other eligible Telstra services on a Single Bill and you could get great savings 1. We re in the process of upgrading our customer care and billing systems, to serve you better. However the upgrade means we may be temporarily unable to provide Business Reward Options when you take up additional services. If this happens we may have other offers for you. + Standard OR = 5% OFF your Telstra bill Please call 1800 BUSINESS ( ) to find out if your services are eligible. Premium + + = 10% OFF your Telstra bill

12 A BUSINESSLINE PLAN TO SUIT YOUR NEEDS BusinessLine Select plans 3 put you in control of your monthly costs, giving your bills greater transparency and predictability. I need a basic, flexible, no hassle phone plan. I know exactly what my business calling patterns are and want a tailor-made plan for my usage. My business makes a lot of calls of all types, and I need cost certainty. Step 1 What are your business needs? You make less than 20 local calls, 5 STD calls and 15 calls to mobiles a week You make more than 50 local calls a week You make more than 17 STD calls a week You make more than 40 calls to mobiles a week You need UNLIMITED and UNTIMED calls Step 2 Choose your BusinessLine Select Plan Basic Plan Basic Plan + $30/month to get UNLIMITED local calls 3 * Calls charged in 30 second blocks (or part) plus call connection fee. Basic Plan + $30/month to get UNLIMITED STD calls Basic Plan + $30/month to get 30c Untimed calls to Telstra mobiles Basic Plan + $90/month to get UNLIMITED local calls 3 UNLIMITED STD calls and 30c UNTIMED calls to Telstra mobiles Monthly charge $39.95 $69.95 $69.95 $69.95 $ Local calls 22c UNTIMED UNLIMITED 3 22c UNTIMED 22c UNTIMED UNLIMITED 3 STD calls 75c UNTIMED 75c UNTIMED UNLIMITED 75c UNTIMED UNLIMITED Calls to Telstra mobiles in Australia 30c per min* 30c per min* 30c per min* 30c UNTIMED 30c UNTIMED Calls to non-telstra mobiles in Australia 35c per min* 35c per min* 35c per min* 35c per min* 35c per min* Call connection fee (per call) STD calls Calls to Telstra mobiles in Australia 30c 30c 30c Calls to non-telstra mobiles in Australia 30c 30c 30c 30c 30c International Direct (for 0011 & 0015 calls) 19 20

13 MANAGING YOUR BILLS ONLINE BILL Online bill is the easy way to view, manage and pay your Telstra account Need to sort out your calls? Online Bill makes it easy to sort and analyse your calls by date, time, destination and cost. Plus, if you need to keep track of who you re calling, you can even create an address book that turns phone numbers into supplier and customer names. Don t like surprises on your bills? You can check the calls you haven t been billed for yet by going online and using the Calls Yet to be Billed function, so you won t get any surprise when your bill is issued. Like to keep copies of your bill? When you register for Online Bill, choose to go paperless and save clutter or you can still receive your paper bills in the mail. Either way, you ll also have up to 13 months of past bills, starting from when you register, securely stored online for 13 months. It s an easy way to store your records and it s very convenient at tax time. Online bill gives you more choices for receiving your bills Go Paperless Access your detailed bill online at any time, instead of getting a paper bill in the mail. Paper Bill Receive a paper-saving summary of each bill in the mail, with access to your fully detailed bills online. Detailed Paper Bill Receive a detailed paper bill in the mail and also have access to your detailed bill online at any time. Register for Online Bill at telstrabusiness.com.au MANAGING YOUR BILLS Forgotten to pay a bill? You can have us send you an or SMS text when your bills are due to be paid

14 23 MANAGING YOUR BILLS DIRECT DEBIT Pay your bills directly from your cheque, savings or credit card account Using Direct Debit takes the hassle out of paying your Telstra bill Choose from three Direct Debit payment options using your cheque, savings or credit card account 4 : 1. Pay the total bill automatically on the due date. Plenty of time to view your bills Your bill is typically due 14 days from the date it is issued, giving you plenty of time to review it before a payment is deducted from your account. 2. Make flexible payments from your cheque or savings account when you choose, by the due date. 3. Pay a fixed amount every fortnight or month to help manage your cash flow. If you have more than one service with us, you can also save time and hassle with our Single Bill option. To find out more about your billing and payment options, please call between 9am and 5pm (EST). If you would like to register or find out more about Direct Debit, visit telstra.com/directdebit or call us on We re making changes to help serve you better Now you can call us from any Telstra fixed phone or Telstra mobile without it costing a cent. Simply dial from anywhere in Australia to ask about your accounts, adding products, and much more. We know business isn t just 9 to 5. So if you need a fault fixed or a new service installed, our technicians can come at a time that suits you, including weekends, in most metropolitan areas. If you have concerns or difficulties, give us the opportunity to put it right. Call and say complaint. Our trained staff will investigate and ensure your concern is resolved. THINGS YOU NEED TO KNOW All prices include GST and are correct at time of printing. 1. Eligible customers need BusinessLine Complete, Plus, Select, Select Saver, Fax, Ultimate, STD Saver, Metro, National, Call Saver, ISDN 2 BusinessLine Complete, ISDN 2 Enhanced BusinessLine Plus, ISDN 2 Enhanced BusinessLine Complete or ISDN 2 BusinessLine Plus, plus have one or more of the following eligible service types on a Single Bill: Telstra Business post-paid mobile plan $20 or above per month (excludes mobile satellite services, services on corporate plans or corporate staff plans and Telstra Talk Plan $99) any BigPond Dial-Up Internet, Satellite post-paid plan $20 or above per month or any BigPond ADSL, Cable or Wireless Broadband plan of $39.95 or above per month (excl services under offer codes 3288 & 5468) FOXTEL from Telstra or Inbound Services Freecall 1800, Priority 1300 and Inbound Plus. Bill discount excludes one off charges. Limits apply on the number of services that may be included; only one Reward Option per account; incompatible with any other packages and special offers. Some services are excluded. 2. Available to most Telstra full service business customers with 10 PSTN lines or less. 3. Telstra s Fair Use and Reasonable Use policies apply which require you, among other things, not to resell or otherwise commercially exploit the service. If few calls are made, you might find that on this plan, your average cost per call is more than on our other BusinessLine plans, because of the higher monthly charge. Calls to 13 and 1300 numbers are not local calls. 4. Payments made by credit card will incur the payment processing fee. Trade mark of Telstra Corporation Limited ABN Registered trade mark of Telstra Corporation Limited 24

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