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1 ABOUT SMART CHOICE Smart Choice is a leading end-to-end telecommunications consulting and management company, providing a premier level of expertise and support for all our clients telecom needs. We offer a full range of innovative Voice Services, Internet Solutions, and Infrastructure Design and will tailor a cost-effective solution to your specific requirements: Voice Services Hosted PBX PRI epri SIP Trunking Enhanced POTS Internet Solutions Ethernet T1 DSL Fiber Cable Infrastructure Design Structured Cabling for Voice & Data Rack & Server Room Design Firewall Design & Implementation LAN Management The Smart Choice management team has over 100 years of combined experience in telecom and IP infrastructure, and a dedication to providing the customized solutions and personal service that our customers deserve. In the past decade, we ve grown from a single point of contact for businesses based in NYC to one of the city s leading cloud technology companies, offering solutions built on the latest technology for next generation devices. We service thousands of companies with cost-effective, industry-specific solutions to meet their needs and budget. RECENT INNOVATIONS Expanded customer support to hundreds of trained technicians for nationwide technical assistance, 24x7x365. Enhanced capabilities in service room design, structured voice and cabling, LAN management, and firewall implementation. Addition of our new OmniVoice web portal that lets customers perform a wide range of functions online, quickly and easily. Upgraded website with downloadable How To phone feature instructions, FAQs, direct s to specific departments, and Request a Quote online. Partnership with PhastCloud for instant conference calling with no dial-in codes or prearranged scheduling required. IDEAL FOR COMPANIES THAT ARE Moving to a new location Building out an existing space Upgrading their old voice & data systems

2 INDUSTRY SOLUTIONS We know that you have a business to run and that setting up and maintaining your telecom system is both a hassle and burden on your company s resources. But we also know how crucial a reliable and cost-effective communications solution can be to the success of your business. Each industry and each company has specific communication needs and challenges, and a onesize-fits-all approach just won t do. So we tailor industry-specific telecom solutions, based our years of experience, to serve the specific needs of our wide range of customers, including: HEALTHCARE Smart Choice helps medical offices and health care professionals select the telecom system and customizable features that provide the best continuity, call coverage, and flexibility. LAW FIRMS Lawyers need a flexible phone system that allows on-demand conferencing among offices, remote locations, and busy lawyers to facilitate trial collaboration and discovery sessions. BANKING & FINANCIAL SERVICES Financial firms require seamless call coverage among multiple offices and remote workers, uninterrupted business continuity, and CRM voice integration that displays the client s information as soon as the telephone rings. RETAIL Retailers need flexible call-routing so that customers reach the right person quickly, and resource management features to help call centers seamlessly handle spikes in phone activity. STAFFING Staffing companies need to contact applicants quickly when job opportunities arise, with enhanced call distribution to connect with remote placement counselors. REAL ESTATE PROPERTY MANAGEMENT Property management firms have to respond quickly to building maintenance issues, send quality images and videos of properties ondemand, and ensure open communications among staff in and out of the office. Call to speak with a Smart Choice representative who is familiar with your industry, and receive a free Onsite Systems Analysis and Phone Bill Audit to determine the solutions that are right for you.

3 WHY SMART CHOICE? CONSULTATIVE APPROACH No take it or leave it list of services here. We listen to our customers, discuss current and future telecom needs, and create cost-effective, customizable solutions. FREE ONSITE ANALYSIS We ll conduct a no-cost, no-obligation analysis of your current phone system, hardware, and cabling, and audit your previous phone bills to find areas to reduce costs. BEST VALUE COST SAVINGS You ll save money by paying only for the services you need, with competitive rates and cost-effective plans like our fixed pricing option for greater budgeting control. FLEXIBILITY We offer a wide range of telecom solutions that let you move, expand, or integrate multiple offices with ease whether you want to upgrade, keep what you have, or purchase an entirely new system. TOP-NOTCH TECHNICAL SUPPORT 24x7x365 With 1,000+ technicians nationwide, we can assign the right person to get the job done quickly and correctly anytime, anywhere. SWITCHING IS EASY Our technicians handle all the details, so you can stay focused on running your business. In most cases, you can even keep your current phone number! UNLIMITED SCALABILITY We ll customize a telecom system with built-in scalability, saving you the expense and bother of having to replace your entire phone system every few years. SIMPLIFY YOUR MOVE We ll coordinate with architects, building managers, and other parties to ensure that your telecom system is fully up and running on the day you move in. ENHANCE PRODUCTIVITY The right telecom system can increase your staff s productivity by enabling them to connect to customers with greater speed, continuity, and call clarity. IMPROVE BUSINESS CONTINUITY The ability to stay in touch is crucial to your business. We offer telecom services with builtin redundancy and other features to ensure continual operation when the unexpected happens.

4 CLIENT SUCCESS STORIES Smart Choice creates a worldwide MPLS network for a German-based financial company. 1 2 Smart Choice migrates phone service for an entire Manhattan educational institute in just three days. CHALLENGE: A major financial services company headquartered in Germany needed to connect their offices in Hong Kong, Switzerland, Germany, the U.K., and the U.S. on secure VPN tunnels...in less than 8 weeks! SOLUTION: Smart Choice installed new data circuits in all locations and created a fast, reliable, and highly secure MPLS network. RESULT: 100% uptime for over 3 years. CHALLENGE: A prestigious Manhattan school needed to replace their end-of-life voice mail system, but had a limited budget of $25,000. SOLUTION: Smart Choice recommended transferring all 180 users from CAT 3 cabling to CAT 5e cabling and setting up a new hosted solution for one-half the cost. RESULT: Starting on Friday night and working around-theclock, our crew had all phones fully operational when school started on Monday morning. The client s CFO personally thanked us for making the impossible possible. Note: Confidentiality agreements prohibit us from including actual client names. We recently built out a new office and Smart Choice was very responsive to our needs and very cost competitive. During the build-out, we had numerous change requests and last minute additions which SCC responded to quickly and effectively. SCC is meticulous and detail oriented,and their proposals were created with future growth and technology in mind. Senior IT Consultant at a major NYC law firm I have known and worked with Smart Choice for more than 13 years. Their first commitment is always to the client. They aim to please and never falter! SCC has never let me down in all the years I ve known and worked with them. They are extremely knowledgeable within their area of expertise; they are conscientious and prompt; and they treat the customer with respect and courtesy! Business Management Consultant

5 HOSTED PBX Our Smart Phone and Hosted product line is a feature-rich service that provides more functionality and enhancements than a traditional PBX. It is ideal for any business that wants to replace their antiquated equipment and gain total control of the telecommunications environment. As a hosted PBX customer, you can choose a multitude of options to suit your particular requirements. Standard Features provide basic functionality and the cost savings of VoIP service. Enhanced Features offer robust, customized solutions specific to your company s needs. You can also take advantage of a la carte add-ons and call enhancement options. Please see the chart on the reverse side for a comparison of features. COST BENEFITS: No more expensive maintenance contracts. Reduce the costs associated with MAC (moves, add-ons, changes). New software releases offered at NO COST to existing customers. No planned obsolescence or need to upgrade your phone system every 5 years. ENHANCED FUNCTIONALITY: Consolidate your voice and data networks seamlessly. Ensure compatibility with the latest phone technology by upgrading your software, not your hardware. Dial remote offices as an extension to your office. Offsite phone management ensures access to voic s in the event of an electrical outage. Users can work from home without purchasing additional equipment.

6

7 STRUCTURED CABLING FOR VOICE & DATA Whether you re moving to a new space or upgrading your current system, Smart Choice provides the expertise on infrastructure cabling design and consulting for a wide range of voice, data, and all other network cabling installations. Our skilled technicians will examine your floor plan and develop an installation strategy to ensure all equipment, conference rooms, offices, desks, and cubicles are connected for maximum speed, efficiency, and reliability with no exposed wires to trip over or cabling mess to detract from your office surroundings. BENEFITS: Expertise Smart Choice handles all installation logistics, so you can stay focused on running your business. Reliability Our highly-skilled, trained, and certified installation technicians will test all equipment to ensure optimal speed and operation. Customized Solutions We ll design and implement a cabling solution to your specific company and industry requirements. Competitive Pricing Our investment in technology allows us to offer rates comparable to leading telecom providers. No Hidden Fees We ll conduct a free on-site consultation, followed by a proposal and firm pricing, so there s no gotcha surprises. We also provide Firewall Design/Implementation and Local Area Networking (LAN) Management services. IDEAL FOR: New construction build-outs Retrofitting existing wire Rewiring of current space Upgrading phone & data systems

8 RACK & SERVER ROOM DESIGN With our years of experience, Smart Choice will advise on the optimal design and placement of your Server Room and its components, including: Server Rack Power Requirements Cable & Patch Cord Management Ladder Rack Configuration UPS Devices Wire Ties Patch Panels Cable Trays Room Temperature Control Our highly-skilled technicians will ensure that cables leading to and from the Server Room are placed strategically, so they re not in the way or distract from your office s overall aesthetics. BENEFITS: Server Room Expertise Smart Choice handles all Server Room design and installation details, so you can stay focused on running your business. Site Selection We will help you choose the ideal Server Room location in your new space or, if required, a better spot in your current office. Customized Solutions Smart Choice will design and install a Server Room to your specific company requirements. Security We ll select a Server Room location that is accessible to your IT staff, but sufficiently removed to prevent access by unauthorized personnel. IDEAL FOR COMPANIES THAT: Have multiple phone lines inside a single network (typically four lines or more). Require high capacity Internet connections. Have nationwide or multiple location office networks. Need industry-specific solutions, such as: > Call centers > Financial firms > Government agencies > Hotels > Hospitals > Law offices Planning for Growth We ll help you design a Server Room with sufficient space that allows room for future growth.

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