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1 1183 Finch Ave W # 204 North York, Ontario M3J 2G2 Tel: Fax: Tol Free: Virtual Assistant Show your clients you re ready to do business. Virtual Assistant services, also known as Virtual Reception or Virtual Office, provides your company with 24/7 coverage. ANSR answers 100% of all calls promptly and professionally with a focus on making every caller feel important. ANSR Customer Service Receptionists take the time to answer questions and provide general information, take messages, transfer calls and book appointments never making the caller feel rushed. With instantaneous communications, and great customer service, your company can gain a competitive edge. Prompt, professional responses that can lead to more client referrals. Excellent customer service for increased loyalty and client retention. More time to take care of your business while we take care of your callers. Inbound Call Center ANSR is available to answer your customer calls and keep your business operating 24/7. No matter how complicated your business may be, our customer service experts are fully trained on your industry, products, services and systems to handle all of your inbound calls. With seamless call management and call answering services, we become a true extension of your business. There are several business advantages to partnering with ANSR: Gain significant cost savings over hiring in-house staff. No need to invest in infrastructure as no extra office space or telephony equipment is required. ANSR never closes, so calls can be answered, and orders processed, immediately in all time zones. Virtual Assistant Show your clients you re ready to do business. Virtual Assistant services, also known as Virtual Reception or Virtual Office, provides your company with 24/7 coverage. ANSR answers 100% of all calls promptly and professionally with a focus on making every caller feel important. ANSR Customer Service Receptionists take the time to answer questions and provide general information, take messages, transfer calls and book appointments never making the caller feel rushed. With instantaneous communications, and great customer service, your company can gain a competitive edge. Prompt, professional responses that can lead to more client referrals. Excellent customer service for increased loyalty and client retention. More time to take care of your business while we take care of your callers.

2 Reception Overflow Stay on top of your telephone calls during busy times. At ANSR, we can handle the overflow of calls when your company s telephone lines are busy, offering seamless reception and timely responses to every caller. No need to hire additional staff or spend money on extra office space or telephony equipment to manage these occasional call bursts. Plus, Reception Overflow can be added to other service packages. Reception Overflow will benefit your company and customers: Callers never receive a busy signal or voic , and there are no unnecessary wait times. Improved customer service can lead to increased loyalty and retention. New business prospects are responded to promptly, helping to ensure they are not lost to the competition. Reception Coverage If your receptionist is ill or away on holidays, or you have an important meeting and don t want to be disturbed, ANSR has you covered. With Reception Coverage service you can get the assistance you need in any of these areas: Illness Coverage If your receptionist is ill, you don t want to have other employees take turns covering the phones, which can negatively impact productivity. Simply make one call to ANSR and we will seamlessly become your receptionist for the day. We know your business and can transfer calls to the appropriate employees, dispatch emergency calls to designated individuals or take a message for non-urgent calls. Holiday Coverage When your receptionist is going on vacation or your office is closing for the holidays, call ANSR. Our trained customer service experts understand your business and can take messages and transfer calls to technicians and other personnel in a timely manner, based on your guidelines. You can enjoy your holidays, with the peace of mind that your business is in good hands. Meeting Coverage When you re having an important staff meeting and don t want to be disturbed by a ringing phone, or are hosting a staff appreciation day and want everyone to participate, ANSR is here to help. We can answer your calls and take messages, relaying them to your office once the meeting is over. If there is an emergency, we will contact your designated staff to ensure it is handled in a timely manner. Order Taking Order Taking services from ANSR allow your company to be open for business 24 hours a day. Our friendly, professional call center representatives are always available to take your orders, helping you grow your business and retain your customer loyalty. Instant call answering and order processing results in increased sales. Cost-effective solution for fulfilling orders 24 hours a day, 365 days a year.

3 ANSR customer service experts become an extension of your business, offering feedback on customer comments. Response Response services from ANSR gives your company a competitive edge by supporting your customers in completing sales and service processes 24 hours a day via multiple communication channels. Our friendly, professional online customer support staff is always available and ready to answer your customer s messages. Communicating to your clients how they want to communicate. Providing outstanding customer service, using multiple channels, can help grow your customer base. Prompt customer support can help complete the sales and service process, leading to increased business. Help Desk / Contact Centre ANSR can provide a single point of contact for your customers to ensure consistency in the customer service experience. Our customer service experts are trained to understand your business so they can answer questions, and know when a customer issue needs to be escalated and the proper procedures for these situations. Outsourcing the first point of contact to ANSR allows your company to focus on growing your business. Prompt and professional responses leads to client referrals and retention. Demographic reports allow your company to monitor service levels and make adjustments as needed. Appointment Booking If you need assistance with booking appointments, ANSR can help. Calls are answered immediately and your clients will always hear a friendly, professional voice the first time they call. Using our remote scheduling software, our Virtual Receptionists will add your appointments to your schedule so it is always up-to-date. You have more time to do what you do best focus on sales and providing the best service to your clients. The exceptional customer service skills of our Virtual Receptionists provide a great first impression. Virtual Receptionists are available 24/7 to book your appointments on the first call, helping you gain a competitive edge. Improve customer service and increase productivity by focusing on the business, not day-today administrative functions. Book Off Lines Answering calls and managing the associated tasks when your employees are unable to come to work is a time consuming task. Our Virtual Receptionists can answer book offs or call ins 24/7, recording the time of the call, the reason for booking off, and when the employee is

4 expected to return, in addition to any other information you require. We will then contact the individual s supervisor using a customized and preferred method, and if required proceed to find coverage for the absent employee. Reduce stress on managers and supervisors who no longer have to spend time finding coverage for ill employees. Minimize downtime by quickly finding another employee to fill in. Increase productivity as your entire team can focus on their own work, not on how to cover for the absent employee. Emergency Response Emergency Response from ANSR ensures your customers critical calls are handled with expertise, and promptly delivered to your on-call personnel. Experienced live agents are specifically trained on calming distraught callers and other emergency protocols. We are available 24 hours a day and understand the urgency of strictly following the escalation protocol you have set. ANSR Emergency Response services will benefit your company: Calls are answered quickly by experienced Emergency Response Operators, ensuring you don t lose calls to your competition. Messages are relayed fast and accurately so your team can deal with an emergency quickly, ensuring you know the location and understand the complete situation. Operators can screen for urgent calls and know which calls to escalate based on client parameters and which calls can wait for regular office hours to minimize client costs. Disaster Preparedness Support Disaster Preparedness Support from ANSR allows you to move your command central when disaster strikes, whether a major power outage or storm, or an emergency at your location such as fire or flooding. Routing calls through our Toronto, Hamilton, or Montreal call centres, or having our call centres communicate with the appropriate people in your company will keep your business up and running even when your competitors can t be reached. ANSR can handle client calls and s when you and your employees can t get to your office. ANSR can route calls or messages to the appropriate personnel, allowing you to focus on servicing your clients. Your clients will always hear a friendly, helpful voice on the phone. Work Alone Check-in Ensure the health and safety of your employees who are working alone or in remote locations. ANSR provides multiple options for our Work Alone Check-in programs. We offer voice monitoring employees call in and advise of their location, the time they will be there until and all-important contact information. If the employee fails to check in at the allotted time we will contact the employer based on the set parameters. Our software also allows the employee to begin, end and check-in on their smart phone. Our App allows for ANSR to step in only when the employee presses the panic button, or if they have missed their check-in. This option saves our customers time and money.

5 We also offer a dashboard that allows supervisors to monitor the check-in status of their employees. It informs them who is working where, for how long, their health history, medications and even if their employees phone battery is dying. Supervisors and managers will always be aware of their employees safety without having to interrupt them as they work. In addition to the peace of mind of knowing your employees are safe, your company will benefit from: Ensuring contact with remote employees is monitored and documented. A reduction in personal injury incidents for your employees. Real-time reporting of calls and contacts should an incident occur. Mass Messaging ANSR offers Mass Messaging technology that can be used to contact large numbers of individuals within minutes. Our blasts can be quickly executed allowing clients to contact their customers or employees quickly in the event of an emergency. Mass Messaging can be added to other service packages. Advantages to our clients: Provides consistent communications to customers and employees in a timely manner. Reduces the number of incoming calls, minimizing the strain on resources. Quickly send updates on the situation by , fax, voice or text.

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