Hosted Telephony Guide

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1 Hosted Telephony Guide

2 Hosted IP Telephony - Overview IP Telephony is the new way of communication in the UK; Hosted IP Telephony allows greater flexibility over Traditional Phone Systems. IP Telephone Systems allow you more control over multi locations; these IP Phone Solutions will give you greater features than previously experienced with a Traditional Telephone System. IP Telephony can offer you "Go Anywhere" number ranges irrespective of your geographical location; An IP Telephony Solution will bring all your employees and locations together under one Phone System including home workers and overseas workers. The IP Phone Solution we offer our customers is second to none and makes traditional telephone systems and their features truly a thing of the past. Instead of using traditional BT lines (known as ISDN on your monthly bills) your calls are now routed via a dedicated broadband connection to our Hosted IP Telephony Platform with guaranteed Quality of Service, This IP Telephony Solution will now offer users the ability to work from any destination Globally and still appear if they are at their desk, customers calling you will see no difference to your number or ring tone wherever you are, when you call from overseas there is no need to enter 0044, simply dial the number as normal. IP Telephony Disaster Recovery IP Telephony will offer your company far greater disaster recovery than when using a Traditional Telephone System, if for instance you lost your connection to your local exchange you lose the capability to make and receive calls, if you lost your QOS connection then you still cannot make and receive calls. However as the call is routed via IP Telephony we can redirect your calls with immediate effect causing no disruption to your customers, we could have your calls going to another regional office or we could have them ring a group of mobile phones at the same time. Alternatively, you employees could even work remotely at home by utilising one of our Soft phones/apps using their same office number, the features of IP Telephony truly take your companies communications to the next level IP telephony is the way forward, get in touch with us today to arrange a full onsite demonstration of this feature rich IP Telephone Solution.

3 In More Detail Ok, so exactly what is Voice over IP (VoIP)? Give it to me simply. Voice over IP or VoIP as it is more commonly known is just another way of making phone calls, instead of using traditional ISDN phone lines your call is sent as a data packet via the Internet and converted at the other end into a voice call. Why should your company adopt a Hosted Telephone System or VoIP Telephone System? Well chances are you are already using Voice over IP without realising it in many of your day to day calls, many calls now are re routed from telephone exchanges onto different IP Backbones. Hosted Telephone Systems or VoIP will bring all your communications together across all your locations including home-workers ensuring that you now have one single phone system for your business, which all calls between users are free irrespective of their global destination. With a traditional telephone system, the day it goes on the wall is the day it went out of date! With Hosted Telephone Systems you connect to it, so you are always have the latest communication offerings at your disposal within your business. As and when we upgrade, you get upgraded. As and when we add new products to the VoIP Hosted Telephone Systems you get the benefit to add them on. You will not have to keep investing in boxes on the wall that go out of date, require costly onsite maintenance agreements and require onsite engineers. Disaster Recovery is key to many businesses today; we are able to demonstrate to you how this system is more resilient than your existing telephony structure. Imagine having one system that is: Always up to date That lives in a secure environment That grows with your business up or down Can move to another location seamlessly Uses your existing number range Offer free calls between users wherever they are Has no costly maintenance contract Can be managed remotely Future proofs your business Feature rich beyond traditional telephony systems Integrates with your mobile phone

4 In More Detail Let s look at a traditional Business Telephone System and how it works, then apply the same challenge to the Hosted telephone System and see how many more benefits there are The diagram below outlines the way in which a Traditional Business Telephone System works across two office locations. It incorporates a Home Worker, and communicates with customers via the existing BT network. The Phone System Each location in the diagram has a PBX (phone system) sometimes they are by the same manufacturer sometimes they are not, more importantly they do not communicate with each other directly they use the BT network to do this, many manufacturers claim to be able to network systems together by using an IP PBX. However this does not give total freedom and is huge cost to implement, a simpler way via a Hosted PBX is set out below. As soon as the PBX goes on the wall it is of date, its functionality will be superceded by new technology or it will reach its operating capacity after a period of time, either way it is already on a journey to the rubbish tip. Manchester 0207 Liverpool 0207 Leeds 0207 UNI Mobile LAN VOIP Phone ADSL Router LAN IP Phones ADSL IP Phones VN Mobile ADSL Internet ADSL PSTN PSTN Call Los Angeles IPN Hosted PBX PSTN Customer of Client PNBX IP Call Telephone Users

5 The Maintenance Contract If you have a Traditional Telephone System you will no doubt have a maintenance contract, each year the company who supplies your phone system will have a look at your system, tell you it s okay and charge you a fee, anywhere from 800 upwards. The Numbers The number and ranges (DDI s) for each location are dictated by the local BT exchange. As you can see we have the Manchester office (0161), Liverpool Office (0151) and a Home Worker in Leeds (0113), should any of these locations wish to relocate they cannot take these numbers with them as they are serviced by the BT exchange. They can implement a forward on these numbers, however there is a charge for every inbound call. Each location operates on a separate numbering pattern, whichmeans extension numbers (DDi s) are not unified across the company. Relocation If you wish to relocate premises you will have to purchase a new PBX or take the one from your old premises and put it up on the wall of your new ones. This is easier said than done and it means Down Time for your business whilst this takes place, plus you will have to get some new numbers from the exchange! New Office or Branch When you open a new office or branch, first and foremost you will need a telephone system. Your option is as above - buy something that will become obsolete over time and when it does, start the process again. Home Workers More than ever before, companies are now able to capitalise on technology and employ people to work out of their own home, however one thing that your telephone system will fail to do is to bring the home worker under the same number pattern and more importantly not be part of the main office communications, this can appear unprofessional when a home worker presents their home phone number instead of your company number, calls are either answered or go to the BT callminder! Disaster Recovery If you study the diagram again you will see that the telephone system connects to the premises, it connects to you. If the link is lost to the local exchange i.e. someone digs up the road and takes out your ISDN lines then you cannot reach the exchange, you ll have NO phone calls coming in and NO phones going out so you d need to contact your supplier and initiate call forwarding. However if an exchange falls over then every company local to you will be trying to achieve the same thing, this can become a nightmare for you and more importantly, your customers.

6 Working from Another Location With a traditional telephone system the phone stays on your desk, you cannot pick it up and take it home and work form there, if you are going from the Manchester Office to the Liverpool Office, you more than likely inform the receptionist that you they will have to put calls through to you at the Liverpool Office. If you want to work out of your Villa in France, you are back to the Home worker scenario above, no continuity with your offices and using French numbers! The Flipside Okay, lets take a look at the exact same bullet points using a Hosted PBX solution and identify the key points of how your company will benefit from a VOIP Telephone System. The diagram below outlines the way in which a Hosted PBX works across 2 office locations, incorporates a Home Worker, and communicates with customers via a managed network and incorporates the BT network if required.

7 Disaster Recovery If we study the diagram you will see that previously the telephone system connected to you, now you connect to it. If you lose your connection to the internet you have no calls coming in and no calls going out, however now that calls are routed to you via the Hosted PBX, we still have the call, you can choose where you would like them to go. For example, if Manchester goes down then we can re-route all your calls to Leeds until your link is re-established or we can route them to 25 mobile phones and make them ring simultaneously, or users can take their handsets to another location and work from there or we can have users login there number to a soft phone and work from home, possibilities are endless, however it does mean that customers are still in contact with you whereas before you had no communication with outside world. Working from Another Location If you are on the move and want to work out of the Leeds office for the day, you arrive at you desk in Leeds, enter your number into the handset, it brings up your personal profile and you are now using your Manchester phone in Leeds, to anyone calling you there is no difference. Or you can set your self up a follow me list. If the desk phone is not answered in Manchester the Hosted PBX will automatically re-route it to your mobile or number of your choice at whatever location, same applies if you want to work out of your villa in France, you will arrive in France, put your number into the handset, you are now just another extension of the office, however when people call you they get a UK ring tone and when you call back you do not need to prefix 0044 as all calls are made from the Hosted PBX in the UK. There is only so much information that can be put on a website, you must see this voip telephony solution in operation at your premises to appreciate the full benefits and functionality, see for yourself and make a business decision based on the facts, Make your next decision on your business communications based on the facts. Take a few moments to study these questions; if you answer YES to any of them you must see this Solution in action at your premises before making any decision on your future telephony requirements. We guarantee not to waste your time. Looking to cut call costs? Want to bring all your locations under one telephone system? Moving Offices? Home Worker Integration End of your current Telephone System/PBX Contract? Get in touch today - contact us for a free onsite demonstration to see why this will be the last telephone system you ever need!

8 Our Hosted Telephony Solution Offers: Free anytime UK Landline Calls Free "On-Net" calls anywhere in the world! Latest "State of the Art" handsets Onsite Training Complete Scalability Dedicated Connectivity with Quality of Service No Maintenance Costs Feature Rich Unified messaging Voic Call Conferencing Hosted Call Recording Hosted Call Centre Remote call management Hunt Groups Soft Phone Option Fixed Mobile Solution Imagine having one system that is: Always up to date That lives in a secure environment That grows with your business up or down Can move to another location seamlessly Uses your existing number range Offer free calls between users wherever they are Has no costly maintenance contract Can be managed remotely Future proofs your business Feature rich beyond traditional telephony systems Integrates with your mobile phone Get in touch today - contact us for a free onsite demonstration to see why this will be the last telephone system you ever need!

9 Contact Us Got a question about our hosted telephony systems? Want to speak to a member of our friendly team? Call us today for a free quote or for general sales and enquiries on Visit our website:

HOSTED VOIP. 61 Greenheys Business Centre Manchester Science Park Manchester M15 6JJ VOIP@PACK-NET.CO.UK 0845 004 4994

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