BT Business Complete. It s all organised to save you money.

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1 BT Business BT Business Complete. It s all organised to save you money. Combine your business lines, calls, mobile and broadband for bigger savings. Plus with one bill, one supplier and the reassurance of being looked after by BT, it s the perfect arrangement. Broadband Mobile Calls Lines

2 BT Business Complete adds up to more savings. With BT Business complete, you ll know exactly what you re spending each month. Plus the more you take, the more you save. With BT Business Complete you can get a business line, our great value call package and unlimited broadband for just 1.40 * a day. Lines Calls Mobile Broadband Get 500 inclusive minutes from your business lines that s over 8 hours of calls. Free calls between business lines plus our great value Call Package. Save 60 a year on your mobile line rental plus free calls between company lines and mobiles. Save up to 36 a year on business broadband. Lines Over 8 hours of inclusive calls on your business lines. Bring your business lines into Business Complete and we ll give you 500 inclusive minutes 2 to UK landlines, 0845 and 0870 numbers on each of those lines that s over 8 hours of calls. Additional support. To put your mind at rest, all BT Business lines come with Prompt Care, offering you an end of next working day fix for faults reported Monday to Saturday. 3 Alternatively why not upgrade to our Total Care package offering a 24-hour fix for only 11p a day. Or insure your business line with Critical Care offering a 6-hour fix for only 17p a day. Calls Free calls between business lines plus our great value Call Package. With Business Complete, we ll give you free calls of up to an hour between all your business landlines that you bring into the contract. 4 Plus with our Business Complete Call Package, 5 you can get a further 5,000 minutes to UK and most international landlines, 0845 and 0870 numbers plus 500 minutes to mobiles for just a month that s equivalent to 135 worth of calls. 6 And if you also add mobile or broadband to your Business Complete contract you pay just a saving of 8. Call Package on your business line Monthly cost When you only include a landline When you add mobile or broadband Save 192 over 24 months when you add mobile or broadband

3 Mobile Keep saving with 60 a year off your mobile bill. Include mobile as part of Business Complete and get a 5 discount off your monthly line rental across all our Talk Time Solo 7 tariffs, plus free calls between your business mobiles and landlines. Then if you sign up to our UK Voice Extra 8 bundle you can get a further 3,000 minutes of talk time for just that s equivalent to 300 worth of calls. 9 And you get all the benefits of Talk Time Solo: A minumum of 500 inclusive minutes of talk time 3,000 inclusive texts Smartphones come with a minimum of 500MB data NEW - option for European business travellers now available FREE unlimited wi-fi access for Android devices at over 4 million BT Wi-fi hotspot across the UK. 10 A great choice of the latest devices across all tariffs from all the leading manufacturers. BlackBerry Bold HTC One X 30 Samsung Galaxy S3 35 Talk Time Solo tariffs Monthly cost with Business Complete Budget Device SIM Only Budget Smartphone saving over 24 months Premium Smartphone Platinum Smartphone Platinum Plus 40 35

4 Broadband Add broadband and save up to 36 a year. Bring your existing BT Business broadband lines into Business Complete and you can save up to 3 on your broadband rental. And if you need a new broadband 11 line or are looking to switch supplier you can save too. We have broadband packages designed to suit all types of businesses. Each package has been created with specific business needs in mind so you re sure to find the right one for you. There are discounts on each one depending on which package you choose as part of BT Business Complete. They all include: 99.9% network reliability keeping you connected 24/7 Freefone support for total peace of mind FREE unlimited wi-fi at over 4 million BT Wi-fi hotspots for when you re away from the office. 10 BT Business Total Broadband Office and Office Unlimited. Get online quickly without breaking the bank with Total Broadband Office, our great value business strength broadband. Heavier bandwidth users can get unlimited broadband usage with Office Unlimited. BT Business Total Broadband Advance and Advance Support. Our Advance packages include the BT Business Hub ( 6 delivery charge applies), which doubles as a Wi-fi hotspot so you can offer your customers secure internet access. With Advance Support you can get unlimited broadband usage and support for up to three computers as well as your broadband line with BT Tech Heads. BT Infinity for business. If your business needs to go even faster, BT Infinity for business could be for you. Super-fast broadband that prioritises business customers, even at the busiest times of the day. With download speeds of up to eight times that of standard broadband, this is an ideal package if you send large s, use multiple applications or run busy websites. Here s what you can save. Broadband package Monthly cost with Business Complete BT Business Total Broadband Office BT Business Total Broadband Office Unlimited BT Business Total Broadband Advance BT Business Total Broadband Advance Support BT Infinity for business Option 1 Advance BT Infinity for business Option 1 Advance Support BT Infinity for business Option 2 Advance BT Infinity for business Option 2 Advance Support Extra reassurance. Other broadband packages Monthly saving with Business Complete BT Business Lite, BT Business Total Broadband Option 1 1 BT Business Total Broadband Option 2, BT Business Total Broadband Option 3, BT Business Single, BT Business Share, BT Business Total Broadband Advance Support (Up to 15Mb - Fibre) BT Business Total Broadband Fibre, BT Business Total Broadband Fibre Plus 3 Our Prompt Care service is included as standard on BT Business Total Broadband Office, Office Unlimited, Advance and Advance Support packages (not fibre). It s a commitment to fix faults reported Monday to Saturday by the end of the next working day. If we don t, you can claim 25 off your rental under our Customer Service Guarantee scheme. 12 2

5 Why BT? We have provided over 1.1 million business customers with over three million business lines BT Infinity for business is four times faster than the UK average. We have the biggest broadband network in the UK, we re investing 2.5bn in rolling out BT Infinity for business across the country Our Wi-Fi network is the largest in the UK with accesss to 4 million hotspots that enable you to work wherever and whenever you want to 10 Our partnerships with other market leading mobile companies provide a one stop shop that offers specialist handset ranges tailored to all types of business Combining your calls, lines, mobile and broadband with us is the first step to streamlining your communications into a much faster and more productive way of working. And the more you take, the more you save. BT has a proven record of providing excellent service and reliability. That s why more businesses in the UK trust us to provide them with fixed and mobile communications. Terms and conditions 1. BT Business Complete (BTBC) includes a 24 month Minimum Period and you will receive the benefits of BTBC during the Minimum Period. At the end of that time the contract will continue but the Inclusive Minutes will no longer apply. You will continue to receive the other benefits of BTBC, but no new Minimum Period will start. Please note that an Annual Charge may apply where you do not achieve 80% of your Committed Spend. The products and services that you include within BTBC are provided on the standard Terms and Conditions applicable to those products and services and are not provided under the Contract for BTBC. Termination of the BTBC Contract will not terminate these products and services, which must be terminated in accordance with the relevant BT standard Terms and Conditions. For full details please see and 2. The Inclusive Minutes option provides the Customer with 500 inland minutes per calendar month per Line. Please note that Inclusive Minutes are separate to the call allowance under the Call Package. 3. BT s end of next working day fix on landlines applies Monday to Saturday. The end of the day refers to 23:59. Sunday faults reported are fixed Tuesday of that week. 4. A Fair Use Policy applies to Intra Business Calls. Under this Fair Use Policy, where the total of the Customer s Calls under exceeds 75% of the Customer s Calls in any calendar month, BT may terminate the Intra Business Calls or the BT Business Complete contract. Further detail of this Fair Use Policy can be found in the BT Price List. 5. Details of the Business Complete Call Package are set out in the BT Price List at and exclusions apply. The Call Package includes a call allowance per line or channel per calendar month of 5000 Inland & International Direct Dial minutes and 500 Fixed to Mobile minutes. If minutes exceed the monthly allowance you will be charged for any calls from the next calendar day until the end of that calendar month. Further details and the charges can be found in the BT Price List. The Call Package charge is applicable per line or channel based on BTBC pence per minute rates of 5000 UK landline minutes at 2p per minute equal to 100 and 500 UK mobile minutes at 7p per minute equal to 35 worth of calls. 7. Talk Time Solo has a minimum contract of 24 months. Data allowance is per connection and cannot be shared. If you use more than your monthly data limit there will be a charge at 2 per MB. Texts are to any UK mobiles, but exclude texts sent when roaming internationally, texts to networks outside of the UK, texts to premium rate services and MMS. 8. The UK Voice Extra bundle has a minimum contract of 24 months, and a limit of one bundle per mobile connection. The bundle covers calls to numbers starting with 07, 01, 02 and 03 (excluding the Channel Islands and the Isle of Man) and these will not be counted against your inclusive minutes based on UK Voice Extra pence per minute rate of 3000 minutes to UK landlines at 10ppm (lowest value calls). 10. You ll need to be in range of a hotspot, have a wireless device and to register for this service. Our Fair use policy applies. See for details. 11.BT Business Total Broadband requires a BT line and a router and is subject to availability and line test. BT Infinity for business requires a BT line and an Infinity compatible router. Subject to availability, geographic location and line capability. 12. Broadband faults reported Monday-Saturday will be fixed by on the next working day. The broadband Customer Service Guarantee scheme covers BT Business Total Broadband Office, Office Unlimited, Advance and Advance Support (excluding fibre-based products). Claims must be made within 90 days of the fault being repaired. For successful claims, a 25 credit will be applied on the broadband line that experienced the fault. Full details of the Customer Service Guarantee scheme can be found at For full terms and conditions see Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No JULY 2012 PHME 65012

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