Save Valuable Time With

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1 Save Valuable Time With Call Answering Service

2 Do constant telephone calls prevent you focusing on your business? The single biggest thing that prevents many smaller businesses getting to grips with growth is having to handle endless telephone calls. If you re a new start-up or a one man band you ll probably be answering all your calls yourself. Sales calls, customers enquiries and questions from fresh prospects... it soon stacks up. Outsourced call handling you can trust The solution? Outsource your call handling. But do you have time to research and identify the best quality provider? We ll save you the legwork we re tried, tested and trusted! Work smarter, not harder! Calls answered the way you want for a seamless, Professional call handlers always there for you Your messages ed or texted to you as soon as they come in Important and urgent calls patched straight through No geographic limitations you can divert your phone from anywhere Choose geographic or non-geographic numbers You can choose any number you want free with the service (except premium rate and 0800 numbers) The professionals - big benefits, small cost... Excellent value for money No missed phone calls Callers get a highly professional first impression of your company You can return phone calls in priority order, in your own time You choose how and when you divert your phone Divert all calls, divert calls only when your line is busy or when you re off the premises Professional caller experience Why not test drive call answering and see how it benefits your business? There s nothing to lose

3 Tariffs Telephone Answering Plan 40 Plan 100 Plan 200 Plan 400 Plan 1000 Monthly subscription Included free minutes Price per additional minute Setup fee FREE FREE FREE FREE FREE SMS delivery 12p 12p 12p 12p 12p Annual Subscription (2 Months Free) Sign up for professional call answering now! Just a couple of steps and you ll be free! It s flexible, elegantly simple to handle and you re in full control of how your calls are dealt with. We ll liberate you from constant telephone interruptions, and you ll be secure in the knowledge that all your calls will be answered and handled with complete professionalism. Do you have any questions? Read on to see some we have already answered

4 Frequently Asked Questions - all about call answering What happens next? When someone calls you we greet them using your company name. We inform them that you are not currently available and ask if they d like to leave a message, or transfer them to you, depending on your instructions. We forward the message to you instantly via or SMS (SMS notifications incur an extra charge) I already have a receptionist... Apparently 30% of businesses fail to answer all their calls, losing business as a result. Our service acts as a convenient and valuable overflow so you never miss an important call. Why divert my mobile calls? 80% of people hate leaving answerphone messages and many won t call back when they get voic . Divert your mobile our way and you can be confident your calls will be answered professionally, day or night, whenever you can t take them yourself. What do you know about my business? No one expects a receptionist to know everything. But they do expect their receptionist to have a basic idea about what the company does. You provide basic company information via a simple password protected web page. When a call comes in this automatically pops up on the call handling screen for easy reference. You can change these details whenever you like. You can even arrange to ask callers specific questions. Can I divert more than one line? You can divert as many lines as they would like. You can request that all calls are answered the same way or set up multiple accounts, each to be answered differently, charged on separate tariffs. Do I have to divert my calls all the time? Not unless you want to. You can also divert when it suits you, when your line s busy or after a delay. Does it cost more to divert mobile calls? No. How do the costs stack up? It costs less than 1 a day to free up time you d otherwise spend glued to the phone. How do you know the call is for my company? You re given a unique phone number to divert your calls to, which pops up on-screen when someone rings your number. What do you say to callers when they ask to speak to me? Explaining that you re unavailable, and that we ll take a message. If you have asked for calls to be transferred we ring you first to check it s OK. You are always in full control. How many other people can one account include? You can divert as many phones (landline and mobiles) as you want to. They will all be answered in your business name. How long do my messages take to get to me? Messages are sent automatically at the end of every call. This means most messages arrive within seconds, but it ultimately depends on your ISP.

5 What if I can t access my ? Use the SMS facility, perfect for when you re away from your computer. I need key information captured... You set the default fields that you want completed. You can also add questions that automatically appear on-screen when your call is answered. You can change these questions as often as you like, which is especially useful for marketing and promotions. Your call handling back office is simple and very easy to use. Where can I see my messages? Your messages are sent to your individual address. We also send a daily summary. What are the hours? 24/7, 365 for the 24/7 tariff, which also includes bank holidays. If you don t need bank holiday cover, choose a cheaper package. Is there a minimum term? You can sign up for a minimum of 2 months, and are required to give us 2 months notice if you wish to close your account. Cancellation notice can only be taken at the end of your month. It can't be taken part way through a month. Your payment options? Credit card. Simple. Hidden costs? I am an International client... Being international doesn t affect the set-up process. It might take 2-3 days longer as payment is made by BACs transfer. How long does the average call last? Most basic virtual receptionist calls - taking name, company name, contact telephone number and a brief message - will last 30 seconds to two minutes. Can I take my number with me if I leave? Every number we every issue a customer comes with a guaranteed right to purchase. Number are purchased for a flat fee of 30. Alternatively you can leave the number where it is and pay 10 a month + diverted call charges for us to manage the number and arrange to have it pointed to a landline or mobile number of your choosing. Can you receive faxes on my behalf? Yes, this is a flat fee of 5 a month when used with a telephone answering service. We forward your faxes by instantly. How do I divert my calls? You have only listed the divert instructions for BT systems. Virgin have their own divert codes as do other providers. We just say to consult your phone system provider for details of how to divert your calls. Absolutely not! It is as simple as it looks. Still have a question? Call

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