BT One Phone. BT One Phone Service Description

Size: px
Start display at page:

Download "BT One Phone. BT One Phone Service Description"

Transcription

1 Service Description

2 1. Service Description The solution provides business customers a telecommunication solution which contains the following basic elements: Delivery and operation of a hosted PBX service (referred to as virtual PBX ) providing a comprehensive set of PBX functionality to mobile and stationary devices based on 3GPP standards Delivery and provision of SIM cards, which enable the mobile devices with mobile number, landline number and extension numbers for the individual user Porting of existing landline numbers and/or mobile numbers if requested by the customer Access to the portal for administration and configuration Maintenance and fault elimination of systems provided by BT The solution is available in two variants: Office & Professional Office is designed for the full replacement of legacy switches, legacy fixed lines, legacy mobile subscriptions and support contracts and includes a feature rich business phone system with a dedicated on site Mobile network, installed on the customer business premise. The dedicated on site Mobile network delivers optimal mobile speech quality and maximum onpremise radio coverage. Users within the Office solution are separated into: Office Workers: Users whose mobile device will be limited to working within the confines of the on site dedicated network Mobile Workers: Users whose mobile Device will work within the on site dedicated Mobile network and the external BT Mobile service Professional is aimed at customers who want to keep their existing PBX system but add a more sophisticated mobile solution for their Users. It utilises the national BT Mobile network only, but with a comprehensive feature set supporting co-existence with a PBX and similar administrative benefits as in the Office. Users within the Professional solution are by definition always Mobile Workers. Key benefits of include: Single integrated voice network for fixed & mobile communication Single voic to check never miss a call Improved collaboration through hunt groups, distribution groups Free calls within the organisation Support for flexible working PBX features on mobile, access to 5M UK WiFi hotspots

3 Dedicated mobile coverage indoors available through Office One contract, one supplier and self-service portal for easy management Solution Redundancy The business telephony solution is hosted from geographically diverse data centres located in the UK. The core systems are deployed with redundancy in power supply, storage and processors. This ensures that a component failure can be immediately bypassed to avoid affecting the service for customers. In the event that a complete data centre is taken down, the processing moves automatically over to another data centre to ensure continuity of service. Customers who have subscribed to Office will additionally be equipped with a dedicated on site Mobile network on their business premises which adds an additional layer of redundancy at their premises. Service Management Customer Service includes a Customer Services Hotline which delivers remote support to customers. In addition, chargeable support is offered for onsite consulting services or for extra training if required. For fault reporting, BT offers three different Service Levels from which the customer can choose. Premium Care (Standard) Description Service Level 1: 08:00 to 18:00 Monday to Friday (not incl. public and bank holidays) Office Availability Professional Prompt Care Service Level 2: 08:00 to 18:00 Monday to Saturday (not incl. public and bank holidays) Critical Care Service Level 3: Monday to Sunday 24/7 (including public and bank holidays) *For more detailed information please refer to the T & Cs and SLA schedules. The Portal is a web portal which provides entitled Users as well as assigned administrators a central point to manage and control their Solution Key benefits include:

4 Manage existing subscriptions, order additional subscriptions Manage call settings through the virtual PBX Block/Swap SIMs Generate usage reports Register and track faults Implementation Support & Training BT provides support services and training for customers. The level of support services and trainings delivered as part of the initial implementation depends on the solution variant. Implementation Support Services and Training included: Implementation support Dedicated Project Manager, (incl. onsite management) Dedicated Implementation Manager (Back Office) Office Professional Start Up support onsite Start Up support remote Number Porting Landline Geographical Number porting, individual numbers Landline Geographical Number porting, block of numbers Non Geographical Number Porting Mobile Number Porting Trainings Onsite End User Training 1) Online End User Training On site Attendant Training 1) On site Administrator Training 1) 1) One Training included for initial implementation

5 Ordering is available to Customers with 20 or more users. Please note that customers wishing to contract with BT for this service will be provided with an order form setting out the specifics of their service; the order form will then form part of the Contract. Connection charge per subscription will be based on the site specifications from the customer i.e. number of sites, floor plan of the sites, number of users per site, etc. Company Shared Bundle will be a bespoke bundle of minutes, text and data based on the customer s usage profile Order is subject to BT's acceptance of the order and BT's Contract for, which includes the Conditions for BT Business Services, the Service Schedule for, the Annex for BlackBerry Services (where these Subscription Extras are taken), the Annex for the BT One Phone Portal, the BT Price List (Section 10) and the Order Form Invoicing Charges will be raised through a single invoice service BT Onebill and management reports are available through the portal.

6 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No:

BT Business Complete. It s all organised to save you money.

BT Business Complete. It s all organised to save you money. BT Business BT Business Complete. It s all organised to save you money. Combine your business lines, calls, mobile and broadband for bigger savings. Plus with one bill, one supplier and the reassurance

More information

BT Business One Plan Traditional Inclusive.

BT Business One Plan Traditional Inclusive. Unlimited calls for 22.50 a month BT Business BT Business One Plan Traditional Inclusive. All your communications. One Plan. One Bill. One Great Price. One Plan for everything. BT Business One Plan Traditional

More information

The BT Business Big Giveaway.

The BT Business Big Giveaway. BT Business The BT Business Big Giveaway. Set your business free with our best ever offer on calls, lines and broadband. There s never been a better time to sign up to BT. We understand how tough the climate

More information

BT BUSINESS COMPLETE.

BT BUSINESS COMPLETE. BT BUSINESS COMPLETE. IT S ALL ORGANISED TO SAVE YOU MONEY. Looks like everything s under control. Yep. Combine your business lines, calls, mobile and broadband for bigger savings. Plus with one bill,

More information

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION IP Office SIMPLE, POWERFUL COMMUNICATIONS FOR YOUR ORGANiSATION IP Office: your communications your device Successful organisations are always looking for new ways to do more with less keeping business

More information

GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN.

GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN. GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN. WITH CAPPED CALL RATES BT BUSINESS ONE PLAN HELPS YOU MANAGE YOUR CALL COSTS. The end of the quarter is here and we have extra budget. Team

More information

BT BUSINESS COMPLETE.

BT BUSINESS COMPLETE. BT BUSINESS COMPLETE. IT S ALL ORGANISED TO SAVE YOU MONEY. Looks like everything s under control. Yep. Combine your business lines, calls, mobile and broadband for bigger savings. Plus with one bill,

More information

Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines

Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines 1st June 2011 Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines otherwise stated. 1 Prices quoted exclusive of VAT (VAT rate 20%) unless General introduction and contents

More information

BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS.

BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS. BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS. I m loving my new smartphone. I m loving my new 4G plan. WHAT IS BT BUSINESS MOBILE SOLO? BT Business Mobile Solo is designed for small businesses

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

BUSINESS CLASS SERVICE FOR LARGE BUSINESS CUSTOMERS SOLUTION DESCRIPTION

BUSINESS CLASS SERVICE FOR LARGE BUSINESS CUSTOMERS SOLUTION DESCRIPTION BUSINESS CLASS SERVICE FOR LARGE BUSINESS CUSTOMERS SOLUTION DESCRIPTION Table of Contents 1. INTRODUCTION 3 2. PROVISIONING 3 3. DEVICE AND ACCESSORY ORDERING 4 4. ACCOUNT DEVELOPMENT 5 5. CUSTOMER AND

More information

Prices correct as of 1 October All prices quoted exclude VAT. One year. Start Up

Prices correct as of 1 October All prices quoted exclude VAT. One year. Start Up BT One Voice access. ISDN 2e pricing options. Prices correct as of 1 October 2016. All prices quoted exclude VAT. Standard pricing options per ISDN line two channels. Conversi on per quarter minimum term

More information

Conditions for ICT Partner Solutions Service Schedule for BT Cloud Unified Communications

Conditions for ICT Partner Solutions Service Schedule for BT Cloud Unified Communications Conditions for ICT Partner Solutions Service Schedule for BT Cloud 1. Provision of Service The Service will be provided by BT to the Customer using BT s Supplier. For the avoidance of doubt no contractual

More information

BT Business One Plan. One discounted bill for your communication costs. Bringing it all together. IT communications support

BT Business One Plan. One discounted bill for your communication costs. Bringing it all together. IT communications support BT Business One Plan One discounted bill for your communication costs Bill for this, bill for that, bill for everything else, aren t you tired of lots of different bills for your communications? BT Business

More information

BT Cloud Voice. A truly flexible cloud-based phone system.

BT Cloud Voice. A truly flexible cloud-based phone system. BT Cloud Voice. A truly flexible cloud-based phone system. Get a long-term flexible solution to adapt to your business needs. Manage business calls quickly and easily. Work better with colleagues. Save

More information

3. Connecting to ISDN30. 3. Delivery Options. 6. Customer Interface. 9. Connection of CPE. 10. Supplementary Services. 14. ISDN Applications.

3. Connecting to ISDN30. 3. Delivery Options. 6. Customer Interface. 9. Connection of CPE. 10. Supplementary Services. 14. ISDN Applications. ISDN30 user guide Contents 3. Connecting to ISDN30. 3. Delivery Options. 6. Customer Interface. 9. Connection of CPE. 10. Supplementary Services. 14. ISDN Applications. 15. Fault Reporting. 2 Connecting

More information

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance BT Unified Trading service and support Enabling mission critical communication, collaboration and compliance With BT, I get access to a whole team of experts, all backed by great project management. The

More information

BT customer complaints code

BT customer complaints code BT Customer Complaint Code Annual BT customer complaints code As hard as we try, we might not always get it right. This customer complaints code gives you clear and useful information about what you can

More information

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD

More information

Older O2 Business Tariffs for up to 10 people

Older O2 Business Tariffs for up to 10 people Older O2 Business Tariffs for up to 10 people Older O 2 business tariffs Older O 2 business tariffs for one person - index 1. BlackBerry Large Business 2. BlackBerry Large Business 3. BlackBerry Medium

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect Optimisation Govern performance of the network BT Connect Networks that think BT Connect Optimisation based on Ipanema technology is a fully managed service and is part of the Connect Applications

More information

Customer Guide. BT Business - BT SIP Trunks. BT SIP Trunks: Firewall and LAN Guide. Issued by: BT Business Date 14.02.2012. Issue: v1.

Customer Guide. BT Business - BT SIP Trunks. BT SIP Trunks: Firewall and LAN Guide. Issued by: BT Business Date 14.02.2012. Issue: v1. Customer Guide BT Business - BT SIP Trunks BT SIP Trunks: Firewall and LAN Guide Issue: v1.3 1 Contents 1 Overview 3 2 Firewalls 3 3 Recommendations 4 4 Ports 5 5 Warning & Disclaimer 5 Issue: v1.3 2 1

More information

BT Unified Trading communication. The Future Delivered

BT Unified Trading communication. The Future Delivered BT Unified Trading communication The Future Delivered BT Unified Trading With BT Unified Trading, BT has set the benchmark for the next decade by bringing to market a powerful, cost-effective, software-based

More information

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S

More information

Annex to the Service Schedule for BT One Phone BT One Phone Portal

Annex to the Service Schedule for BT One Phone BT One Phone Portal Annex to the Phone BT One Phone 1. The following Clauses apply to use of the BT One Phone, My BT Business Account and Alert Client. They apply in addition to: For BT One Phone (excluding BT One Phone Connect)

More information

WHOLESALE SIP TRUNKING

WHOLESALE SIP TRUNKING 1 WE MAKE IT POSSIBLE The dawn of a new era of communications BT Wholesale s how new technology can bring new opportunities. 2 The dawn of a new era of communications The world of communications is changing,

More information

Older O2 business tariffs for one person

Older O2 business tariffs for one person Older O2 business tariffs for one person Older O 2 business tariffs Older O 2 business tariffs for one person index 1. My Business Text 2. Small Business Regular User 3. Small Business 4. Medium Business

More information

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU.

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. Manage business calls quickly and easily Work better with colleagues Save money on set-up, maintenance and calls Get a long-term flexible solution Have

More information

A Ready Business never misses a call

A Ready Business never misses a call A Ready Business never misses a call Vodacom One Net Express A mobile virtual assistant that integrates desk phones, cell phones and voicemail. Vodacom Power to you 053 015 057 027 018 047 058 049 035

More information

LCS Quick Start Service

LCS Quick Start Service BT s Quick Start service is a set of engagements that will enable you to deploy Microsoft Office Live Communications Server 2005 (LCS) into your network, providing an enterprise-grade, real-time communication

More information

BT Versatility Managed Office

BT Versatility Managed Office BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together Whatever your business, whatever your needs, BT Business can make your ICT infrastructure

More information

We ve enjoyed being with you through the days of the Plain Old Telephone System.

We ve enjoyed being with you through the days of the Plain Old Telephone System. BT One Voice BT One We ve enjoyed being with you through the days of the Plain Old Telephone System. Over the years we ve supported your phone lines, your private branch exchanges and your calls. Now we

More information

VODAFONE ONE NET EXPRESS PLANS. Why Choose Vodafone Business Sharer & Business Single Plans with One Net Express

VODAFONE ONE NET EXPRESS PLANS. Why Choose Vodafone Business Sharer & Business Single Plans with One Net Express VODAFONE ONE NET EXPRESS PLANS Why Choose Vodafone Business Sharer & Business Single Plans with One Net Express Never Miss Another Business Call With the Vodafone Business Sharer & Business Single plans

More information

Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system

Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Why Liquid Business Solutions? When choosing a technology partner, you

More information

FIXED SERVICE SCHEDULE LANDLINE SERVICE. The following additional terms and conditions apply to the provision of the Landline Service.

FIXED SERVICE SCHEDULE LANDLINE SERVICE. The following additional terms and conditions apply to the provision of the Landline Service. FIXED SERVICE SCHEDULE LANDLINE SERVICE The following additional terms and conditions apply to the provision of the Landline Service. 1 DEFINITIONS In this Service Schedule, in addition to those terms

More information

BT Business Total Broadband. Designed just for business. A choice of Options to match your needs

BT Business Total Broadband. Designed just for business. A choice of Options to match your needs Indirect Partner Sales BT Business Total Broadband BT Business Total Broadband Designed just for business A choice of Options to match your needs Want to introduce your business to broadband s benefits

More information

Self-service Improving the customer experience

Self-service Improving the customer experience Self-service Improving the customer experience Complete satisfaction SELF-SERVICE CAN SIGNIFICANTLY ENHANCE THE OVERALL CUSTOMER EXPERIENCE Self-service improving the customer experience Self-service has

More information

Make more of your phone

Make more of your phone Make more of your phone YOUR GUIDE TO BT CALLING FEATURES Never miss another call Call Diversion* Lets you divert your calls to another number when you re away from your phone Call Diversion lets you divert

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Voice Reseller. We can help you deliver high-quality voice services without major investments in network and systems infrastructure.

Voice Reseller. We can help you deliver high-quality voice services without major investments in network and systems infrastructure. BT One for Communications Voice Reseller We can help you deliver high-quality voice services without major investments in network and systems infrastructure. Give voice to your brand while we make the

More information

Business strength broadband at our best ever price.

Business strength broadband at our best ever price. BT Business Business strength broadband at our best ever price. BT Business Total Broadband offers outstanding speed, service, support and value for money. BT Business Total Broadband is designed for the

More information

White Paper. SIP Trunking. Abstract

White Paper. SIP Trunking. Abstract White Paper SIP Trunking Abstract This paper provides a brief description of SIP Trunks, how they are deployed and the benefits widely put forward in the marketplace as a reason for adopting them. Analysts

More information

Featureline and Featureline Corporate

Featureline and Featureline Corporate Featureline and Featureline Corporate Site User Guide Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time.

More information

Whatever your business, we ve got the landline

Whatever your business, we ve got the landline Whatever your business, we ve got the landline Product Let us look after your landline Whatever you need, from a single line to ISDN30, we ve got it. We use the same infrastructure as BT but we combine

More information

HOSTED CONTACT CENTRES

HOSTED CONTACT CENTRES 1 WE MAKE IT POSSIBLE Easy access to cloud contact centre technology With cutting-edge cloud technology, BT Wholesale is committed to providing innovation. 2 Overcoming contact centre challenges Contact

More information

BT BUSINESS PARTNER SALES.

BT BUSINESS PARTNER SALES. BT BUSINESS PARTNER SALES. INTERESTED IN BECOMING A BT BUSINESS PARTNER? PARTNER SALES PROPOSITION 2014/15. ADDING VALUE EXTENDING REACH. Look at this great proposition. CONTENTS. 1. BT BUSINESS PARTNER

More information

Featurenet Embark. How to use your new service To make an external call press 9 followed by the telephone number. More power to you.

Featurenet Embark. How to use your new service To make an external call press 9 followed by the telephone number. More power to you. Featurenet Embark How to use your new service To make an external call press 9 followed by the telephone number Offices Worldwide The telecommunications services described in this publication are subject

More information

Keeping your business mobile.

Keeping your business mobile. Corporate Mobility. Keeping your business mobile. MTN provides technically innovative, reliable and secure voice and data communication solutions designed to manage costs, improve efficiencies and deliver

More information

N3 Programme. N3 Voice Services

N3 Programme. N3 Voice Services N3 Programme N3 Voice Services There are now in excess of 30,000 NHS connections on N3, which provide a highquality, fully-managed IP infrastructure. The N3 network supports data applications, voice and

More information

Hospitality Solutions

Hospitality Solutions BT Local Business Providing intelligent solutions for the Hospitality Industry Meeting the needs of hospitality Good communication is at the heart of every successful hotel. BT have teamed up with Mitel

More information

VoIP.plan Why VoIP.plan?

VoIP.plan Why VoIP.plan? VoIP.plan Hosted VoIP, hosted IP, hosted PBX, VoIP whatever you want to call it voice over the internet is a revolutionary technology turning a simple internet connection into a fully functional phone

More information

BT Calling Features User Guide. Make more of your phone

BT Calling Features User Guide. Make more of your phone BT Calling Features User Guide Make more of your phone Index Page Never miss another call 2/3 Call Diversion Call Waiting Ring Back 1471 BT Answer 1571 Keep in control of your calls 4/5 Call Barring Anonymous

More information

ANNEX 2. Active SIM Cards refers to the number of SIM cards with one or more billing events in the past three months.

ANNEX 2. Active SIM Cards refers to the number of SIM cards with one or more billing events in the past three months. ANNEX 2 The following definitions apply: Active SIM Cards refers to the number of SIM cards with one or more billing events in the past three months. Fixed Customers Active refers to the number of customers

More information

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking

More information

Voice. It s time to transform.

Voice. It s time to transform. Voice. It s time to transform. Unite your networks. Untie your phones. Your telephones should not tether you. Voice transformation makes your landline phone services more versatile. You can use the office

More information

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility

More information

BT Calling Features User Guide. Make more of your phone

BT Calling Features User Guide. Make more of your phone BT Calling Features User Guide Make more of your phone Never miss another call Call Diversion* Lets you divert your calls to another number when you re away from your phone Call Diversion lets you divert

More information

1 Plug in extender near your router

1 Plug in extender near your router Data Ethernet Broadband Extender Data Ethernet Broadband Extender Mini Wi-Fi Home Hotspot 500 Kit User Guide 1 Plug in extender near your router 1 Plug one end of the ethernet cable into a spare ethernet

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

A host of hybrid phone solutions... SIP Trunk Solutions

A host of hybrid phone solutions... SIP Trunk Solutions SIP Trunk Solutions A host of hybrid phone solutions... SIP Trunking Quick Start Guide SIP Trunking Quick Start Guide SIP Trunking Overview The VoiceHost SIP Trunking solution provides substantially more

More information

Mitel MiVoice Business. A system that grows with your business and improves customer service.

Mitel MiVoice Business. A system that grows with your business and improves customer service. Mitel MiVoice Business. A system that grows with your business and improves customer service. Mitel MiVoice Business. Every contact your business makes is crucial. No matter where they are, or what device

More information

1 Plug in your extender near your router 2 Wireless connection to router 3 Move extender to optimum location

1 Plug in your extender near your router 2 Wireless connection to router 3 Move extender to optimum location User Guide 1 Plug in your extender near your router 2 Wireless connection to router 3 Move extender to optimum location Dual-Band Wi-Fi Extender 600 Follow the steps in this guide to set up your kit. If

More information

V-IP Featurephone Quick Reference User Guide. Introduction to your V-IP Featurephone

V-IP Featurephone Quick Reference User Guide. Introduction to your V-IP Featurephone Introduction to your V-IP Featurephone The V-IP Featurehone provides the same functionality as the BT Versatility Featurephone. It can be connected directly to the BT Versatility system or installed at

More information

Customer Fact Sheet: Critical Information Summary NBN Internet & Voice Plan(s)

Customer Fact Sheet: Critical Information Summary NBN Internet & Voice Plan(s) Customer Fact Sheet: Critical Information Summary NBN Internet & Voice Plan(s) Information about the service The Service: Congratulations on the delivery of your new Active Utilities service delivered

More information

Service Schedule for BT Mobile Device, Application, Content and E-mail Management

Service Schedule for BT Mobile Device, Application, Content and E-mail Management Service Schedule for BT Mobile Device, Application, Content and E-mail Management 1. SERVICE DESCRIPTION General Description 1.1. The Service is a suite of software products and includes: Mobile Application

More information

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE 1 USING THE CLOUD FOR BUSINESS TRANSFORMATION 2 Using the cloud for business transformation Life is tough out there. As one of our valued Avaya channel partners, we want to make it easier for you. We realise

More information

Business grade, real-time, integrated communications solutions from EOS Communications

Business grade, real-time, integrated communications solutions from EOS Communications Hosted VoIP and Applications Reduce costs, improve user efficiency, make it easier for your customers to contact you and quicker for your business to respond. Business grade, real-time, integrated communications

More information

Operating guide. Private Circuits. NETWORK TERMINATING UNIT 6 KiloStream Private Circuits International KiloStream Private Circuits

Operating guide. Private Circuits. NETWORK TERMINATING UNIT 6 KiloStream Private Circuits International KiloStream Private Circuits Private Circuits NETWORK TERMINATING UNIT 6 KiloStream Private Circuits International KiloStream Private Circuits To report a fault with your KiloStream private circuit, please ring your BT Service Centre

More information

Quick Reference User Guide

Quick Reference User Guide Quick Reference User Guide Introduction to your Featurephone Welcome The BT Versatility system is a very powerful business communication system that provides a comprehensive solution for both voice and

More information

Cloud Services Service Level Agreement. Publish Date: 30/06/14 Version: 1.2. Cloud Services Service Level Agreement Page: 1

Cloud Services Service Level Agreement. Publish Date: 30/06/14 Version: 1.2. Cloud Services Service Level Agreement Page: 1 Cloud Services Service Level Agreement Publish Date: 30/06/14 Version: 1.2 Cloud Services Service Level Agreement Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Supported

More information

Morland House, 12-16 Eastern Road, Romford, ESSEX RM1 3PJ

Morland House, 12-16 Eastern Road, Romford, ESSEX RM1 3PJ Morland House, 12-16 Eastern Road, Romford, ESSEX RM1 3PJ COMPANY NAME: Company Reg. No: Nature of Business: Address: Email/Telephone No: Emergency No.: Tick copy if ID taken Tick if Renewal VIRTUAL OFFICE

More information

ETHERNET CONNECT. CONNECT YOUR BUSINESS WITH A FLEXIBLE, HIGH-PERFORMANCE NETWORK THAT S BUILT FOR RELIABILITY.

ETHERNET CONNECT. CONNECT YOUR BUSINESS WITH A FLEXIBLE, HIGH-PERFORMANCE NETWORK THAT S BUILT FOR RELIABILITY. ETHERNET CONNECT. CONNECT YOUR BUSINESS WITH A FLEXIBLE, HIGH-PERFORMANCE NETWORK THAT S BUILT FOR RELIABILITY. I can t believe how much I ve done already. Link your sites across the UK with one secure

More information

BT Business One Plan Plus

BT Business One Plan Plus BT Business One Plan Plus Lets colleagues talk to one another at no extra charge BT Business One Plan Plus is a new service that is based on the original BT Business One Plan. It is a cost-effective service

More information

Customer Fact Sheet: Critical Information Summary NBN Internet Plan(s)

Customer Fact Sheet: Critical Information Summary NBN Internet Plan(s) Customer Fact Sheet: Critical Information Summary NBN Internet Plan(s) Information about the service The Service: Congratulations on the delivery of your new Active Utilities service delivered through

More information

1 WE MAKE IT POSSIBLE BT LOCATION SERVICES. Protection, advice, care. Professional services and assistance to boost efficiency.

1 WE MAKE IT POSSIBLE BT LOCATION SERVICES. Protection, advice, care. Professional services and assistance to boost efficiency. 1 WE MAKE IT POSSIBLE SERVICES Protection, advice, care Professional services and assistance to boost efficiency. 2 SERVICES What is BT Location Services? BT Location Services is a portfolio of products,

More information

GO BEYOND BROADBAND WITH BTNET. THE INTERNET CONNECTION THAT DELIVERS AN UNBEATABLE PERFORMANCE.

GO BEYOND BROADBAND WITH BTNET. THE INTERNET CONNECTION THAT DELIVERS AN UNBEATABLE PERFORMANCE. GO BEYOND BROADBAND WITH BTNET. THE INTERNET CONNECTION THAT DELIVERS AN UNBEATABLE PERFORMANCE. I've just sent it. Wow, I've already got it. Rock solid reliability we aim for 100% uptime. Unlimited use

More information

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you.

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. What is ViP? Voice internet Phone ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. We bundle in all the hardware, software,

More information

2 0 Help S Back to the previous instruction 2

2 0 Help S Back to the previous instruction 2 Help If you d like more information on Call Minder, call the helpdesk on Freefone 0800 077 77 Monday to Saturday, 8am to 8pm Never miss another call Call Minder Extensions and Call Minder Premier user

More information

Qtel Service Tariff No. B27-01

Qtel Service Tariff No. B27-01 General Tariff Information Service Provider Name Qatar Telecom (QTel) Q.S.C. License Public Fixed Telecommunications Networks and Services Tariff Number B27-01 Service Name Business Unified Communication

More information

INTRODUCING BLUEFACE

INTRODUCING BLUEFACE INTRODUCING BLUEFACE About Us History 2nd PoP launched with partners Dell and TelecityGroup About Us Blueface powers business communications to do more. From the startup to the enterprise, Blueface combines

More information

Business grade, real-time, integrated communications solutions from Regency 5000

Business grade, real-time, integrated communications solutions from Regency 5000 Hosted VoIP and Applications Suite Reduce costs, improve user efficiency, make it easier for your customers to contact you and quicker for your business to respond. Business grade, real-time, integrated

More information

WELCOME TO BT BUSINESS MOBILE. Your workforce can download copies of this guide at www.bt.com/business/mobile/gettingstarted

WELCOME TO BT BUSINESS MOBILE. Your workforce can download copies of this guide at www.bt.com/business/mobile/gettingstarted WELCOME TO BT BUSINESS MOBILE. Your workforce can download copies of this guide at www.bt.com/business/mobile/gettingstarted WELCOME TO BT BUSINESS MOBILE. This guide will help you set up your phone and

More information

BT Versatility Broadband Module

BT Versatility Broadband Module Compatible with systems Telephony Broadband Module Extend your reach and enjoy fast broadband internet access and use it to make free phone calls between sites* or curb your costs with reduced line rental.

More information

Annex to the Service Schedule for BT Business Mobile Service

Annex to the Service Schedule for BT Business Mobile Service Annex to the Service Schedule for BT Business Mobile Service 1. The following terms and conditions apply where the Customer is contracting for one of the Services stated below. They apply in addition to:

More information

Publish Date: 30/06/14 Version: 1.2

Publish Date: 30/06/14 Version: 1.2 Publish Date: 30/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 4 5. Hardware RMA Process 4 6. Supported Coverage

More information

EXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE

EXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE 1 WE MAKE IT POSSIBLE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND EXPERTISE TO STIMULATE REVENUE Join with BT Wholesale and Cisco to go Beyond Connectivity with the BTW

More information

IP Voice Reseller. Deliver the VoIP services your customers demand without costly infrastructure investment or increased management complexity.

IP Voice Reseller. Deliver the VoIP services your customers demand without costly infrastructure investment or increased management complexity. BT One for Communications IP Voice Reseller Deliver the VoIP services your customers demand without costly infrastructure investment or increased management complexity. We manage the technology to enable

More information

Conditions for Generic Ethernet Access Service Schedule 1 Definitions

Conditions for Generic Ethernet Access Service Schedule 1 Definitions 1. DEFINITIONS 1.1 In this Contract: Active NTE means the ONT at the End User s Site; Adjustment Interest Rate means one per cent above the official Bank Rate from time to time in force of the Bank of

More information

BT Versatility Quick Reference

BT Versatility Quick Reference Quick Reference Introduction to your Featurephone Welcome The BT Versatility system is a very powerful business communication system that provides a comprehensive solution for both voice and data needs.

More information

BT Managed Mobile Service. Increased mobility, greater control

BT Managed Mobile Service. Increased mobility, greater control BT Managed Mobile Service Increased mobility, greater control Increased mobility should mean greater opportunities, not a bigger headache. More flexible working practices can boost efficiency, increase

More information

OP26 VIRTUAL OFFICES

OP26 VIRTUAL OFFICES VIRTUAL OFFICES Virtual Offices provide any business with a high level of professionalism, whilst reducing overhead costs. The Hartham Park Virtual Office is perfect for start-up companies or established

More information

Charges Schedule for BT Business Broadband

Charges Schedule for BT Business Broadband 1. BROADBAND SERVICE CHARGES The charges for the Service will vary according to the service option and Minimum Period selected by the Customer, and will be as set out in Clauses 1.1 to 1.3 of this Charges

More information

FACT SHEET MOBILES: SERVICE PROVIDER GSM POSTPAID RESALE

FACT SHEET MOBILES: SERVICE PROVIDER GSM POSTPAID RESALE FLEXIBLE MOBILE SOLUTIONS GSM Postpaid Resale lets customers manage, brand and market their own mobile products by reselling GSM circuit-switched voice and data services using Telstra s GSM network. We

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

1 Plug one extender near your router 2 Plug one extender near your device 3 Connect your device

1 Plug one extender near your router 2 Plug one extender near your device 3 Connect your device User Guide 1 Plug one extender near your router 2 Plug one extender near your device 3 Connect your device 500 Kit Follow the steps in this guide to set up your kit. If you need some help, see the Frequently

More information

Service Level Agreement (SLA)

Service Level Agreement (SLA) Service Level Agreement (SLA) Provided by CommSoft Software Solutions Ltd Version Date Revision / Description Title 1.07 24/05/06 SLA Rev A2 Issue 1.07 CS SLA Generic 1.08 20/03/06 SLA Rev A2 Issue 1.08

More information

Hosted Telephony Guide

Hosted Telephony Guide Guide Telephone: 0845 230 2940 e-mail: info@lsasystems.com Web: www.lsasystems.com What is Hosted telephony? Hosted telephony is literally a hosted PBX telephone service provided to the customer through

More information

BT UPDATE + = BT Winter Warmer Deals. Now FREE for 3 months. UPDATE INSIDE And news about our. a month. BT Total Broadband. Unlimited UK calls

BT UPDATE + = BT Winter Warmer Deals. Now FREE for 3 months. UPDATE INSIDE And news about our. a month. BT Total Broadband. Unlimited UK calls BT Winter Warmer Deals BT UPDATE march 2011 BT Total Broadband + = Unlimited UK calls 16 a month Line rental applies Now FREE for 3 months Call 0800 783 1829 Visit bt.com/deals Means calls of up to an

More information

BT Cloud Voice. Datasheet. A virtual phone system that stands apart from the crowd. Building the right package. Other optional services.

BT Cloud Voice. Datasheet. A virtual phone system that stands apart from the crowd. Building the right package. Other optional services. BT Cloud Voice. Datasheet. A virtual phone system that stands apart from the crowd. BT Cloud Voice is a virtual phone system hosted in the cloud. That means you can benefit from the latest call management

More information