Avaya IP Office. Simple yet robust collaboration solution for SMBs

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1 Avaya IP Office Simple yet robust collaboration solution for SMBs Benefits Serve customers effectively Give your business a competitive edge by keeping your communications at peak performance. Easy to use and manage Setting up a customer service help desk or outfitting an employee to work at home is easy with IP Office. Customisable Solutions are tailored to your employees roles and you can manage your communication anywhere. Reduced Costs Save money on hosted services, travelling, facilities expenses, and long-distance communications. Reliable and resilient Prevent lost productivity and enjoy intelligent failover across sites info@chesstelecom.com About Chess Serving needs of businesses since 1993 UK s largest suppliers of business voice and data solutions Over 40,000 customers Focus on being A great place to work, a great place to be a customer Sunday Times Top 100 Best Companies to Work For Over 400 UK based, skilled telecom professionals Award Winning Business Telecoms

2 Chess has always provided us with excellent services and great value for money Company St Georges Dental Practice About IP Office Whether you have 5, 25 or 250 employees, just getting started or already established have a single office or multiple locations, Avaya IP Office unifies your communications providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone - using wired, wireless or broadband connections. IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need. Key features IP Office lets you design your own set of features your users need most. You can take advantage of pre-existing templates to set up typical users and quickly deploy them to all employees or specialized groups of users. Integrate a wide range of applications according to business needs Add or move phones easily Manage your system anywhere, eliminating time and travel cost. For businesses with more than one location, IP Office can deliver continuous operation. individual user productivity solutions to give each of your employees just the capabilities they need Award Winning Business Telecoms

3 Control costs Lower mobile phone/long-distance bills: IP Office opens the door to a wide range of options for better managing your company s mobile phone and long-distance charges by routing calls through the system and over broadband links. Handle more calls with fewer people: Instead of using staff time to answer incoming calls, rely on the built-in intelligence in IP Office to route calls quickly and accurately. Expand your talent pool without increasing real estate: Is your business growing, but you don t want to add full time staff? With IP Office you have the flexibility to haveextra staff working from home wherever that may be. Each would have access to all the communications and call handling capabilities your other employees have at the main office. Eliminate conference calling fees: IP Office makes every day conferencing affordable and practical by providing your business with built-in 128-party conferencing (up to 64 parties per conference). Add high definition video to reduce or even eliminate travel, and benefit from unsurpassed collaboration across your business. Centralise administration: For businesses with more than one location, IP Office enables remote management and administration from a central location. No need to have an administrator at every site. Handle more calls with fewer people Award Winning Business Telecoms

4 DATASHEET Good to work with, quick to sort problems, great on price Company Autlerbridge Ltd Reliable solution Eliminate site to site calling costs Advanced, remote diagnostics: IP Office proactively identifies potential problems before they cause an outage. Share messaging, receptionists, office directory and much more Be alerted to system problems in the way that works best for you IP Office can system alarms from any of your locations. Connect your workforce Manage all systems from one location, saving you time and effort Quickly and cost effectively set up satellite operation in remote locations that might not otherwise have justified the investment in a fully equipped office. Ideal for any company with multiple locations, including remote and teleworkers. You can connect up to 32 sites and have all the IP office systems communicate seamlessly. Ideal for any company with multiple locations, including remote and teleworkers A w a r d W i n n i n g B u s i n e s s Te l e c o m s

5 Perfect fit for each individual Drive effectiveness exactly where you need it Power user For any employee with a laptop, the Power User solution takes mobility to another level. You can: - Control office communications using an IP phone, mobile phone or laptop - Conduct personal video calls - Have calls ring simultaneously on all their devices - Get automatically notified of important voice mails and s (viewing them in the same inbox) - Set up conference calls on the fly - with up to 64 participants. It s the ultimate in communications accessibility, designed to help your people be as productive as possible-anytime, anywhere. Mobile worker Make any mobile phone an extension of the office phone system-complete with call handling features, speed dials and more. You get peace of mind knowing that when customers call, they are dialling your business number. And your employees get the tools they need to stay in touch. Teleworker Make any home office a remote extension of your main office. Users truly feel like a remote extension of the main office with the same phone and functionality they would have in the office, and they turn their commute into productive time. Hire talent from anywhere and save money. Office worker Give anyone using a PC a complete set of tools to help them work smarter and communicate more easily. With Office Worker, you can control all communications from the screen of their PC, get easy access to visual voic and use IM and presence capabilities to quickly reach coworkers. Receptionist Deliver prompt, personal and professional service by equipping front desk personnel with the Receptionist Solution. - Streamline call handling with easy point and click call controls - See who is calling and why - Integrate with commonly used database software. Monitor all office extensions - Have one receptionist provide coverage for multiple offices Customer service agent Ideal for any employee who regularly fields calls relating to sales, service, billing, product information, etc. Customer service agent is a browserbased client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out. Increase revenue and customer satisfaction by working smarter. Customer service supervisor Achieve best sales and service by constantly monitoring and measuring how you are doing. Customer Service Supervisor gives you the reports you need to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls. Achieve best sales and service by constantly monitoring and measuring how you are doing Award Winning Business Telecoms

6 Essential Edition The perfect, cost effecitve small business starter kit with all the must haves functions: Features: Call routing Caller ID Hold Conference Transfer Voice mail Preferred Edition Communications capabilities to give your business a competitive edge as well as the built-in capacity you need to keep growing. With Preferred edition, you get everything that is in the Essential Edition plus: Features: 10 x voice message capacity, scalable Handle up to 40 calls simultaneously Broadcast voice mail to entire company Secure Meet Me conferencing Intelligent call routing Automated service prompts Call recording Advanced Edition Keeping customers loyal and satisfied makes your company profitable. IP Office Advanced Edition helps you do both it is the ideal solution for companies that take customer service seriously. You get everything that is in the Preferred Edition plus: Features: Automated 24/7 self service Real time customer service management Seamless retrieval of recorder calls

7 Handsets phones work with the Avaya Aura Platform and the Avaya IP Office Platform. features. These phones work with the Avaya Aura Platform and the Avaya IP Office Platform Series IP Deskphones Avaya s flagship line of IP Deskphones offer brilliant audio quality, low power requirements, customizable options, and high performance. The phones feature context-sensitive graphical interfaces and large color touch screens, which deliver increased call control while simplifying the traditional desktop telephone experience. E100 Series SIP Phones Help drive better communications and collaboration among office, remote, and mobile workers. These devices use standards-based SIP to bring the most often used and impactful call handling features to workers regardless of where they are located Series Digital Deskphones Small and midsize businesses rely on these high-quality deskphones that suit virtually every role within business. Get superior audio and a full range of communications and collaboration features built into your deskphones Series IP Deskphones For businesses with basic communications needs, 1600 Series IP Deskphones deliver the frequently used features at an attractive price. They are ideal for main locations, branch offices, and call center agent use, and can be deployed alongside other Avaya phones, helping ensure that every employee has exactly the functionality needed. These 1400 Series Digital Deskphones Designed to serve the needs of a wide range of business users, the 1400 Series Digital Deskphones combine an attractive and contemporary design with advanced audio technology and productivity enhancing 9400 Series Digital Deskphones Help keep all your employees productive with intuitive and easy-to-use phones that deliver a full suite of communications features. Avaya 9400 Series Digital Deskphones feature intelligently-designed interfaces and crystal-clear sound.

8 7000 Series Digital Deskphones Find the phone that meets your small business feature and affordability requirements without compromising bestin-class performance. These high- quality, stylish phones offer a wide range of userfriendly features to suit many business environments and users Series IP Deskphones The ergonomically designed 1100 Series IP Deskphones are available in a range of models for employees in every area of your business. These phones feature message waiting, incoming call, and data messaging indicators, and icon- and text-based keycaps. Several models offer integrated Bluetooth audio gateways for increased mobility, and Gigabit Ethernet PC and LAN ports for future expandability. B100 Series Conference Phones These conference phones offer sophisticated, easy-to-use communication solutions for small to large companies. Avaya s patented OmniSound technology helps ensure crystal clear transmission during meetings, so participants don t miss any of the discussion. Plug-and-play simplicity lets you connect the conference phone to an ethernet cable or phone line. Flexible, advanced features enhance audio, web, and video conferencing environments. Choose from a variety of conference phone models to address the needs of different users in your enterprise Series Digital Deskphones The Avaya 3900 Series Digital Deskphones come in five models with a variety of accessories. Improve productivity with easy-to-use interfaces, a call logging feature, self-labeling keys, and simplified administration Series IP Deskphones The ergonomically designed 1100 Series IP Deskphones are available in a range of models for employees in every area of your business. These phones feature message waiting, incoming call, and data messaging indicators, and icon- and text-based keycaps. Several models offer integrated Bluetooth audio gateways for increased mobility, and Gigabit Ethernet PC and LAN ports for future expandability. IP Wireless Phones Avaya IP Wireless Phones help promote and enhance user productivity and responsiveness with advanced mobile communications over wireless LANs.