2.0 BUSINESS INTERNET BANKING USER GUIDE

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1 2.0 BUSINESS INTERNET BANKING USER GUIDE 1 of 131

2 1 Contents 1. Log in to View Trade Finance portfolio View and download a bank statement Create a Letter of Credit (LC) Application Create a Letter of Credit Amendment Create an Import Bill under Letter of Credit (IB) instruction File Upload & Remittance Inquiry Switch between GIRO Payment/FAST/MEPS/Local Telegraphic Transfer screens Create a GIRO Payment (Make a transfer to a bank locally) Create a FAST Payment (Make a transfer to a bank locally) Create a MEPS (Make a transfer to a bank locally) Create a Telegraphic Transfer (Make a transfer to a bank locally or overseas) Transfer between OCBC accounts Create an Overseas Telegraphic Transfer Create a Bill Payment Create a GIRO Payroll Create a FAST Payroll Create a GIRO Management Payroll Create a FAST Management Payroll Create a GIRO Funds Collection Create a FAST Collection Create a Cashier s Order Create a Demand Draft Authorise a transaction Check your transaction status Access a report View reports and files in File Repository Create a Transaction Template Using the Transaction Template Administration Transaction fees and cut-off times Glossary of 140

3 2 Welcome to is OCBC Bank s latest Business Internet Banking platform that has replaced the old platform. The new platform is easier to navigate and use, along with new features that are added to let you manage your payments, collections and trading activities anytime, anywhere in the world. This guide covers frequently used functions which will get you up and running on 2.0 in no time. There are 4 main roles in the typical transaction workflow via The Viewer is able to access the company s statement of accounts. 2. The Maker prepares the banking transaction (e.g. a GIRO Payment) via 2.0. The Maker will then submit the prepared transaction to an Authoriser for approval. The Maker is not empowered to authorise the transaction for processing. 3. The Authoriser is empowered to authorise banking transactions prepared by the Maker in 2.0. Each transaction must be fully authorised, either singly or jointly (this arrangement is specified at point of application) before it will be processed by the bank. In the case of Standard Service Package with transacting capability, the Maker and Authoriser is the same user. 4. The Administrator manages all Users. This role allows them to reset passwords, create new/additional users etc. To regulate the use of 2.0 in the organisation, any action initiated by one Administrator must be approved by another Administrator. This role is not available if your company has signed up for the Standard Service Package. Should you have further queries or feedback on 2.0, you can contact us at (65) or us at Mondays to Fridays, 8:30am to 6:00pm (excluding public holidays). 3 of 140

4 2. Log in to 2.0 Have your Password Mailer and Security Token ready before you log in to ( Log in to for the first time. 2.0 Have your Password Mailer and Security Token ready before you log in to 2.0 ( for the first time. Launch the Internet Password Browser Mailer and type this URL into Security the Address Token bar located at the top of the browser: You will see the following page. Launch the Internet Browser and type this URL into the Address bar located at the top of [NB] the browser: updated screen] You will see the following page. Logging in for the first time For security reasons, upon your first login to 2.0, you will need to activate your Security Hardware Token and change your given password. After this, the Security Token will be uniquely registered to you and must be used for all subsequent logins. If you are an Authoriser, you will be required to acknowledge on the Authoriser Acknowledgement Form found in the Starter Kit. The bank will activate Authoriser s OCBC Bank. All Rights Reserved Security Token for 2.0 within 5 working days. Version of 90 Co.Reg.No.: W 4 4 of 140

5 For security reasons, upon your first login to 2.0, you will need to activate your Security Hardware Token and change your given password. After this, the Security Token will be uniquely registered to you and must be used for all subsequent logins. If you are an Authoriser, you will be required to acknowledge on the Authoriser Acknowledgement Form found in the Starter Kit. The bank will activate Authoriser s Security Token for 2.0 within 5 business days. [JS updated screen] 1. Enter your Organisation ID, User ID and Password as indicated in the Password Mailer in the Login box. 2. Click Login. The Security Token Activation screen will be displayed. 1. [JS updated screen] The Enter Security your Organisation Token Activation ID, User screen ID and will Password be displayed. as indicated in the Password Mailer in the Login box. 2. Click Login To activate your Security Token: i. Enter the 10- digit Security Token Serial No. which is found at the back of your Security Token, in the relevant field. Do not enter hyphens. ii. Press the red OTP button on the Security Token. A 6- digit One- time- password will be generated. iii. Enter the One- time- password in the relevant field. 5 of 140 iv. Click Activate Now.

6 3. To activate your Security Token: i. Enter the 10-digit Security Token Serial No. which is found at the back of your Security Token, in the relevant field. Do not enter hyphens. ii. Press the red OTP button on the Security Token. A 6-digit One-time-password will be generated. iii. Enter the One-time-password in the relevant field. iv. Click Activate Now. v. A message confirming the successful activation of your Security Token will appear. Click OK. 4. To change your given password: i. Enter your Old Password (as indicated in the Password Mailer) ii. Enter a New Password (take note of the Password rules) iii. To confirm, re-enter your New Password in the Enter new password again field. iv. Click Submit. [NB updated screen] Password Password rules: rules: 8 to 8 16 to characters 12 characters Must Must contain contain at least at 2 least letters 2 & letters 2 numerals & 2 numerals Characters Characters cannot cannot be repeated be repeated more than more twice than twice First First 2 characters 2 characters must must be different be different from your from User your ID User ID Example Example of a Password of a Password : <velocity01> : velocity01# Password is case sensitive, for example Velocity01# is a different password from velocity01# Password is case sensitive, for example <Velocity01> is a different password from <velocity01> 5. Once you have successfully changed your password, the 2.0 Homepage will be displayed. 6 of 140

7 Subsequent logins Subsequent Proceed to the 5. Once you logins login page as before. have successfully changed your password, the 2.0 Homepage will be displayed. Proceed [NB] updated to the login screen] page as before. Subsequent logins [NB] Proceed updated to the login screen] page as before. 1. Enter your Organisation ID, User ID and Password in the relevant fields. 2. Click 1. Enter Login. your The Organisation Security Token ID, Verification User ID and screen Password will be in displayed. the relevant fields. 1. Enter your Organisation ID, User ID and Password in the relevant fields. [NB 2. ] updated Click Login. screen] The Security Token Verification screen will be displayed. 2. Click Login. The Security Token Verification screen will be displayed. [NB ] updated screen] Version of 90 OCBC Bank. All Rights Reserved Co.Reg.No.: W 8 7 of 140

8 3. Press the red OTP button located on the front of the Security Token. 3. Press the red OTP button located on the front of the Security Token. 4. Enter the 6- digit One- time- password that is displayed on your Security Token into the relevant field. 4. Enter the 6-digit One-time-password that is displayed on your Security Token into the relevant field. 5. Click Submit. The 2.0 Homepage will be displayed. 5. Click Submit. [CC] updated screen] The 2.0 Homepage will be displayed. 9 8 of 140

9 Dashboard Dashboard After successful login, the following Dashboard will be displayed. There are 6 types of After portlets successful displayed login, on the the following dashboard Dashboard and this will be will displayed. be varied There based are on 6 types your of access portlets profile. displayed on the dashboard and this will be varied based on your access profile. i. Portfolio Snapshot Portlet i. Portfolio Snapshot Portlet ii. ii. Task Task List List Portlet Portlet iii. iii. Forex Forex Portlet Portlet iv. Reports & Statements Portlet v. iv. Follow Reports up Portlet & Statements Portlet vi. v. Future Follow Dated up Transaction Portlet Portlet [CC] Updated vi. Future screen] Dated Transaction Portlet 10 9 of 140

10 Portfolio Snapshot Portlet Here, you will be able to view the total assets and total liabilities of your organisation for the acc which Portfolio you Snapshot are entitled Portlet to view. Launch the first page of Portfolio by clicking the Portfolio Summ hyperlink. Portfolio Here, you Snapshot will be Portlet able to view the total assets and total liabilities of your organisation for the accounts which you are entitled to view. Launch the first page of Portfolio by clicking [CC] Updated screen] Here, you will be able to view the total assets and total liabilities of your organisation for the accounts which the Portfolio you are entitled Summary to view. Launch hyperlink. the first page of Portfolio by clicking the Portfolio Summary hyperlink. [CC] Updated screen] Task List Portlet Task List Portlet From the task list portlet, you can view the workflow status of transactions that have the task list portlet, you can view the workflow status of transactions that have not been sent to From not been the sent task to list the portlet, bank. You you can can edit/delete/recall/submit/approve/reject view the workflow status of transactions transactions that have not bee the bank. You can edit/delete/recall/submit/approve/reject transactions depending on the workflow the status depending bank. of the transaction. You the can Transactions workflow edit/delete/recall/submit/approve/reject can status be viewed of the and acted transaction. based on Transactions user s access transactions profile. can be viewed depending and on the status acted on of based the transaction. user s access Transactions profile. can be viewed and acted on based on user s access profil [CC] Updated screen] [CC] Updated screen] of 140

11 Forex Portlet Forex Portlet Shows the list of top 5 foreign currencies indicative exchange rates by default. Forex Portlet [CC] Updated screen] Shows the list of top 5 foreign currencies indicative exchange rates by default. Forex Portlet [CC] Updated screen] [CC] Updated screen] Shows the list of top 5 foreign currencies indicative exchange rates by default. Shows the list of top 5 foreign currencies indicative exchange rates by default. Reports & Statements Portlet This portlet offers you access to all your reports, files and e- statements which you are entitled to view. The Reports last 10 & Statements reports that Portlet were generated will be displayed by default. [CC] This portlet Updated offers screen] you access to all your reports, files and e- statements which you are entitled to view. The Reports last 10 & reports Statements that were Portlet generated will be displayed by default. Reports & Statements Portlet This portlet offers you access to all your reports, files and e-statements which you are [CC] Updated screen] entitled to view. The last 10 reports that were generated will be displayed by default. This portlet offers you access to all your reports, files and e- statements which you are The last 10 reports that were generated will be displayed by default. [CC] Updated screen] Follow up Portlet Transactions with negative status/advice delivery failure status etc, will be displayed in this portlet. Transactions Follow up up Portlet Portlet can be viewed based on user s access profile. Transactions with negative status/advice delivery failure status etc, will be displayed in [CC] Transactions Updated with screen] negative status/advice delivery failure status etc, will be displayed in this portlet. this portlet. Transactions can be viewed based on user s access profile. Transactions can be viewed based on user s access profile. [CC] Updated screen] Future Dated Transaction Portlet Follow This portlet up will Portlet list all the future dated transactions that have not been processed by the bank. Transactions Future Dated can Transaction be viewed based Portlet on user s access profile. This portlet will list all the future dated transactions that have not been processed by the [CC] Updated screen] bank. Transactions can be viewed based on user s access profile. Transactions with negative status/advice delivery failure status etc, will be displayed Transactions can be viewed based on user s access profile. [CC] Updated screen] of 140

12 2 View Trade Finance portfolio 2. View Trade Finance portfolio The 2. Trade View Trade Finance Finance portfolio portfolio allows 2. View Trade Finance portfolio you to access The Trade Portfolio Finance Summary: portfolio allows current you to trade access finance The portfolio of Letter of Credit, Import The Trade Trade Finance portfolio allows you to access Portfolio Finance portfolio Summary: allows current you trade to access finance portfolio of Letter of Credit, Import Documentary Documentary Portfolio Collection, Banker s Guarantee, Standby Letter of Credit Portfolio Summary: current trade finance portfolio of Letter of Credit, Import Documentary Collection, Summary: Banker s current Guarantee, trade Standby finance portfolio Letter of Credit of Letter of Credit, Import Documentary Collection, Banker s Guarantee, Standby Letter of Credit Collection, Portfolio History: Banker s historical Guarantee, trade Standby trade financing financing Letter transactions of Credit transactions Portfolio History: historical trade financing transactions Portfolio History: Limit: trade historical financing trade credit financing limit transactions granted and utilisation of the limit Portfolio Limit: trade financing credit limit granted and utilisation of the limit Portfolio Limit: Limit: trade trade financing financing credit credit limit granted limit granted and utilisation and utilisation of the limit of the limit View Portfolio Summary View Portfolio Summary View Portfolio Summary View 1. Click Portfolio on the Summary Portfolio Summary hyperlink in the Portfolio Snapshot portlet. 1. Click on the Portfolio Summary hyperlink in the Portfolio Snapshot portlet. 1. Click on the Portfolio Summary hyperlink in the Portfolio Snapshot portlet. 1. Click on the Portfolio Summary hyperlink in the Portfolio Snapshot portlet. 2. Go to Trade Finance section and click on the Trade Account number 2. Go to Trade Finance section and click on the Trade Account number 2. Go 2. to Go Trade to Trade Finance Finance section section and click and on the click Trade on Account the Trade number Account number Click Click on each on each product s product s hyperlink hyperlink to view the 3. Click on each product s hyperlink to view the to view list of list of the transactions transactions list of transactions. 3. Click on each product s hyperlink to view the list of transactions 4. Click on each transaction reference number to view the details of transactions Click on on each each transaction reference reference number number to view the to view details the of transactions details of transactions. 4. Click on each transaction reference number to view the details of transactions OCBC Bank. All Rights Reserved OCBC Bank. All Rights Reserved OCBC Bank. All Rights Reserved Co.Reg.No.: W Co.Reg.No.: W Co.Reg.No.: W of 140

13 View Portfolio History View Portfolio History View 1. Click Portfolio on Portfolio History History hyperlink on 1. [replace Click Click on guide Portfolio on Portfolio with History this screen History hyperlink below] hyperlink Specify the search criteria to to generate the list of of transactions 2. Specify the search criteria to generate the list of transactions. DI to Hubber Pte Ltd SG HUBBER PTE LTD List of List of transaction of transaction status: status: Status Status STATUS Outstanding Closed Outstanding Cancelled Closed Bill Accepted Cancelled Bill Accepted Description Description DESCRIPTION Transactions are still outstanding Transactions are are closed still outstanding Transactions are are cancelled closed after bank s approval This Transactions is is only applicable are cancelled for after Import bank s bill approval under Letter of of Credit and Import This Documentary is only applicable Collection, for Import bill when under the Letter import of Credit bills and have Import been Documentary accepted Collection, but when yet to to the be be import settled. bills have been accepted but yet to be settled. View Portfolio Limit Click on on Portfolio Limit hyperlink Version of 6 OCBC Bank. All Rights Reserved Co.Reg.No.: W Version of of OCBC Bank. All All Rights Reserved Co.Reg.No.: W of 140

14 View View Portfolio Portfolio Limit Limit View Click Click Portfolio on on Portfolio Portfolio Limit Limit Limit hyperlink hyperlink View Portfolio Limit 1. Click on Portfolio Limit hyperlink 1. Click on Portfolio Limit hyperlink Click Click on on each each limit limit hyperlink hyperlink to to view view the the list list of of transactions transactions 2. Click on each limit hyperlink to view the list of transactions. 2. Click on each limit hyperlink to view the list of transactions Click on each transaction reference number to view the details of transactions 3. Click Click on each on transaction each transaction reference reference number to number view the to details view of the transactions details of the transaction. 3. Click on each transaction reference number to view the details of transactions Version of 6 Version of 6 OCBC Bank. All Rights Reserved OCBC Bank. All Rights Reserved Co.Reg.No.: W Co.Reg.No.: W Version of 6 OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

15 3 View and download a bank statement 3. View and download a bank statement The Statement and Account Balance Download function offers you round- the- clock access to your account statement and transactional movements. Check out the latest account status or view historical The transaction Statement records and for up Account to 90 days. Balance Download function offers you round-the-clock access to your account statement and transactional movements. Check out the latest 1. Select Accounts from the top menu tabs account status or view historical transaction records for up to 180 days. 2. Select Statement 1. Select Accounts from the top menu tabs. [CC] 2. updated Select screen] Statement of 140

16 3. Select Current Account under Portfolio menu. [CC] insert screen] 3. Select Current Account under Portfolio menu. SG USD HUBBER PTE LTD 4. To view earlier transactions, specify the appropriate search criteria - By value date range or By month and click on Filter of 140

17 4. To view earlier transactions, specify the appropriate search criteria - By value date [NB updated screen] range or By month and click on Filter. SG USD HUBBER PTE LTD 5. Click on Download hyperlink at the bottom of the screen to save or download the statement. Select the type/format (depending on your access rights) of your statements to be downloaded or saved in Adobe Acrobat Reader Format. Note: Adobe Acrobat Reader version 10 & above is recommended for viewing statements online of 140

18 5. Click on Download hyperlink at the bottom of the screen to save or download the statement. Select the type/format (depending on your access rights) of your statements to be downloaded or saved in Adobe Acrobat Reader Format. Note: Adobe Acrobat Reader version 10 & above is recommended for viewing statements online. SG USD HUBBER PTE LTD Type/format of reports 18 of 140

19 Type/format of commonly used reports Type/format of commonly used reports Portfolio Type Report format/type Portfolio Summary page i. Overall Summary ii. Cash Balances Summary Current Account i. Account Statement Details ii. Account Statement Summary iii. e- Statement CSV* iv. e- Statement SWIFT MT940 v. Stop Cheque Time Deposit i. Time Deposit Remittance Inquiry i. Cashier's Order ii. Demand Draft iii. Outgoing Telegraphic Transfer iv. Incoming Telegraphic Transfer *For e-statement * For e- statement CSV format CSV refer format to Glossary refer section to Glossary section To To obtain obtain a a printout printout of your of your statements, statements, click Print click button Print button to have it to printed have it out. printed out of 140

20 4 Create a Letter of Credit (LC) Application Create Create Letter Letter of of Credit Credit (LC) (LC) Application Application Maker Maker to to log log in in and and select select Trade Trade Finance Finance from from the the top top menu menu tabs. tabs. 1. Maker to log in and select Trade Finance from the top menu tabs Select Select New New Application Application under under Letter Letter of of Credit Credit 2. Select New Application under Letter of Credit Complete 3. Complete the the information information in the relevant fields. the information the relevant in the relevant fields. fields. HUBBER PTE LTD Version of 109 Version of 109 OCBC Bank. All Rights Reserved Co.Reg.No.: W OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

21 4. Click either: 4. Click either: a) Save to save transaction details. b) Submit submit the transaction for Authoriser(s) to authorise. a) Save to save transaction details. Note: For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will preview and check b) Submit the transaction submit before the clicking transaction Submit. for Authoriser(s) to authorise. Note: Once For Standard the transaction Service Package is submitted users (ie. the for Maker authorisation, and Authoriser its is the status same user), will change users will to preview Pending and check Authorisation. the transaction Notify before your clicking Authoriser(s) on Submit. to log in to verify and authorise the transaction before the cut-off time. Once the transaction is submitted for authorisation, its status will change to Pending Authorisation. Notify your Authoriser(s) to log in to verify and authorise the transaction before the cut- off time. 5 Create a Letter of Credit Amendment 5. Create Letter of Credit Amendment After the Letter of Credit is issued, you can submit request for an amendment. There are After the Letter of Credit is issued, you can submit request for an amendment. There are 2 ways to 2 ways to submit the request: submit the request: 1. Select Trade Finance from the top menu tabs, and select Amendment under Letter 1. Select Trade Finance from the top menu tabs, and select Amendment under Letter of Credit of Credit Version of 109 OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

22 2. Go to Portfolio Summary page, select Trade Finance from menu, select Letter of Credit Go Select Go to Portfolio to the Portfolio transaction Summary Summary reference page, select page, number Trade select Finance and select Trade from Amend Finance menu, select Letter from Letter of menu, Credit. of Credit. select Letter of Select Credit. the Select transaction the reference transaction number reference and select number Amend Letter and click of Credit. on Amend Letter of Credit information in the relevant fields 3. Complete information the information the relevant in fields the relevant fields of 140

23 4. Click either: a) Save a) Save to save to transaction save transaction details. details. b) Submit b) Submit for authorisation for authorisation submit the submit transaction the transaction for Authoriser(s) for Authoriser(s) to authorise. to authorise. Note: For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will preview and check the Note: transaction For Standard before clicking Service on Package Submit. users (ie. the Maker and Authoriser is the same user), users will preview and check the transaction before clicking on Submit. Once the transaction is submitted for authorisation, its status will change to Pending Authorisation. Once the transaction Notify your is submitted Authoriser(s) for to authorisation, log in to verify its and status authorise will change the transaction. to Pending Authorisation. Notify your Authoriser(s) to log in to verify and authorise the transaction of 140

24 When the import documents under Letter of Credit have been received and checked by the bank, import bill transaction will be sent to 2.0. There are 2 places to find this transaction: 1. Task List Portlet or Select Trade Finance from the top menu tabs and select Pending Trade Finance Transactions. 6 Create an Import Bill under Letter of Credit (IB) instruction 6. Create Import Bill under Letter of Credit (IB) instruction When the import documents under Letter of Credit have been received and checked by When the the bank, import import documents bill transaction under Letter will of be Credit sent have to been received 2.0. and There checked are by 2 the places bank, to import find bill this transaction: will be sent to 2.0. There are 2 places to find this transaction: Task Task List Portlet List Portlet or Select Trade Finance from the top menu tabs and select Pending Select Trade Finance from the top menu tabs and select Pending Trade Finance Transactions. Trade Finance Transactions. 6. Create Import Bill under Letter of Credit (IB) instruction When the import documents under Letter of Credit have been received and checked by the bank, import bill transaction will be sent to 2.0. There are 2 places to find this transaction: 1. Task List Portlet or Select Trade Finance from the top menu tabs and select Pending Trade Finance Transactions. 2. Select Trade Finance from the top menu tabs and select Import Bill under Letter of Credit. To retrieve the import bill transaction here, that particular import bill transaction must be deleted from the Task List Select Select Trade Trade Finance Finance from the from top menu the top tabs menu and select tabs Import and select Bill under Import Letter Bill of under Credit. Letter To retrieve of Credit. the To import retrieve bill the transaction import here, bill transaction that particular here, import that bill particular transaction import must bill be deleted from the Task List. transaction must be deleted from the Task List. Version OCBC Bank. All Rights Reserved 2. Select Trade Finance from the top menu tabs and select Import Bill under Letter of Credit. To retrieve the import bill transaction here, that particular import bill transaction must be 27 deleted from the Task List. Version OCBC Bank. All Rights Reserved of 140

25 3. 3. Complete Complete 3. Complete the the information information the information the the relevant relevant in the fields fields relevant fields of 140

26 4. If 4. the If 4. Transaction the If Transaction the Transaction Currency Currency is Currency different is different is from different from the currency the from currency the of your currency of your debit debit of account your account debit / loan / loan account currency, currency, / 4. Foreign If Foreign the Exchange loan Transaction Exchange currency, will be will Currency involved. Foreign be involved. is Exchange different from will be the involved. currency of your debit account / loan currency, Foreign Exchange will be involved. Counter Counter Counter Rate Rate - The - Rate Bank The Bank will The use will Bank the use Board the will Board Rate use Rate for the that for Board that day to day Rate process to process for your that your transaction. day transaction. to process your Counter transaction. Rate - The Bank will use the Board Rate for that day to process your transaction. Other Other Rate Rate Types Types Include Include FX Contracts FX Contracts and and Special. Special. Select Select FX Contracts FX Contracts if you if you have have any any FX FX contract Other contract Other with Rate with the Rate Types bank. the bank. Types Select Include Select Special Include FX Special Contracts only FX only if Contracts you if and have you Special. have not and been not Special. Select been issued issued FX a Select contract Contracts a contract FX number Contracts if number you by have your by if any your FX FX Dealer. contract Dealer. have with any the FX bank. contract Select with Special the only bank. if you Select have Special not been only issued if you a contract have not number been by issued your FX Dealer. a contract number by your FX Dealer of 140

27 5. Click either: a) Save to save transaction details. b) Submit for authorisation submit the transaction for Authoriser(s) to authorise. Note: For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will preview and check the transaction before clicking on Submit. Once the transaction is submitted for authorisation, its status will change to Pending Authorisation. Notify your Authoriser(s) to log in to verify and authorise the transaction. 7 File Upload & Remittance Inquiry 7. File Upload & Remittance Inquiry File Upload - allows you to upload files from your payroll or accounts payable/receivables software. The generated file must be according to our specification. File Upload allows you to upload files from your payroll or accounts payable/receivables software. The generated file must be according to our specification. Maker to login and select Transactions from the top menu tabs. Maker to login and select Transactions from the top menu tabs. 1. Select Upload File and the following screen will be displayed. 1. Select Upload File and the following screen will be displayed. 2. Select the File Format. 2. Select the File Format 3. Browse for the file by clicking on Choose File. 3. Browse for the file by clicking on Choose File. 4. Click on Upload. 4. Click on Upload. 5. System will show File Upload Status as file is being verified. 27 of 140

28 5. System will show File Upload Status as file is being verified. 6. The status will be updated automatically once the upload is completed or click on Search button to refresh the status. 6. The status will be updated automatically once the upload is completed or click on 6. The status will be updated automatically once the upload is completed or click on Search button to refresh Search the button status. to refresh the status. Note: If you wish to view your previous file uploads, specify the Search criteria (File Format, File Name, File Upload Date) accordingly and click on Search. Note: If If you you wish wish to to view view your your previous previous file uploads, file uploads, specify specify the Search the Search criteria (File criteria Format, (File File Format, Name, File File Name, Upload File Date) Upload accordingly Date) and accordingly click on Search. and click on Search of 140

29 Below are some of of the the statuses you you may may see: see: Below are some of the statuses you may see: File Upload Status Description Your Your file file is uploaded is uploaded successfully. successfully. The The Authoriser may proceed to authorise the Authoriser may proceed to authorise the transactions uploaded. transactions uploaded. Click on the File Upload Status hyperlink to Click on the File Upload Status hyperlink to know why the upload has failed. Please know correct why the your upload file using has repair failed. function. Or you Please may delete correct the your file file from using list. repair function. Or you may delete the file from list. Remittance Inquiry allows you to enquire on your remittances for up to 90 days. Remittance Inquiry allows you to to enquire on on your your remittances for up for to 90 up days. to 90 days. 1. Select Accounts from the top menu tabs Select Accounts from from the the top top menu menu tabs. tabs. 2. Select Overview. 2. Select Overview. 2. Select Overview Select Remittance Inquiry. Inquiry. 3. Select Remittance Inquiry. 4. Select the type of Remittance you wish to enquire and complete the fields accordingly. 4. Select the type of Remittance you wish to enquire and complete the fields accordingly. 5. Click Search 4. Select the type of Remittance you wish to enquire and complete the fields accordingly. 5. Click Search of 140

30 [JS 5. Click updated Search screen] HUBBER PTE LTD HUBBER PTE LTD HUBBER PTE LTD HUBBER PTE LTD 6. Click Download for for PDF PDF copy copy and and Print Print for a print- out for a print-out of the web of the version. web version. 7. Click on Show MT103 Message hyperlink to show the MT103 message generated for the outgoing remittance of 140

31 7. Click on Show MT103 Message hyperlink to show the MT103 message generated [JS updated screen] for the outgoing remittance HUBBER PTE LTD HUBBER PTE LTD 8. Click on on Download Print to print to save a a copy. of the MT103 message in PDF format or click on Print to print a copy. 8. Switch between GIRO Payment/MEPS/Local Telegraphic Transfer screens 2.0 offers a feature where customer can switch between GIRO Payment, MEPS and local Telegraphic Transfer transactions all in a single screen. 1. Select Transactions from the top menu tabs. 2. Select Make a transfer to a bank locally. The screen is defaulted to GIRO Payment of 140

32 8 Switch between GIRO Payment/FAST/MEPS/ Local Telegraphic Transfer screens 2.0 offers a feature where customer can switch between GIRO Payment, FAST, MEPS and local Telegraphic Transfer transactions all in a single screen. 1. Select Transactions from the top menu tabs. 2. Select Make a transfer to a bank locally. The screen is defaulted to GIRO Payment. 32 of 140

33 3. To switch to FAST (Fast And Secure Transfers) or MEPS, select Make a transfer to a 3. To switch to FAST (Fast And Secure Transfers) or MEPS, select Make a transfer to a bank locally. 4. Select bank the locally. Same day payment check box. 4. Select the Same day payment check box. (A) The screen is now switched to the one for FAST (payments up to S$10,000 within 5 minutes A. The between screen FAST is now participating switched banks, to the 24x7, one 365 for days FAST ) (Singapore Dollar funds transfer, up to S$10,000 between FAST participating banks, 24x7, 365 days). Payee/beneficiary [FCL added screen] will receive funds almost instantly. Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

34 (B) B. The If payment screen is now is above switched S$10,000 to the one or if for payment MEPS (payment is to a with non-fast limit participating on the same day bank, to any bank the screen for submissions will be made switched before to 4.30pm) the one for MEPS (payment with no limit on the same day to any bank for submissions made before 4.30pm) 5. To switch to local Telegraphic Transfer, select Make a transfer to a bank locally. 6. Un-check the Same day payment check box. Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

35 7. Select the transaction currency as Non-SGD. The screen is now switched to the one for Telegraphic Transfer. 9. Create Giro Payment (Make a transfer to a bank locally) A GIRO Payment is a Singapore Dollar funds transfer to your Payee/Beneficiary who has an account with any bank in Singapore. The Payee/Beneficiary will receive the funds one business day after the Value Date. To create a GIRO Payment: 1. Maker to login and select Transactions from the top menu tabs. 2. Select Make a transfer to a bank locally. 35 of 140

36 9 Create a Giro Payment (Make a transfer to a bank locally) A GIRO Payment is a Singapore Dollar funds transfer to your Payee/Beneficiary who has an account with any bank in Singapore. The Payee/Beneficiary will receive the funds one working day after the Value Date. To create a GIRO Payment: 1. Maker to login and select Transactions from the top menu tabs. 2. Select Make a transfer to a bank locally. 3. Proceed to complete the information in the relevant fields. GIRO Payments are organised in a batch concept, i.e. one or more GIRO Payments (also known as item as indicated above) are grouped into a batch. 4. Please ensure that you complete the Payee Bank Name, Payee s Account No., Payee Name and Amount. Payment will be rejected if no information is provided for these fields. Check that your Payee s Account No. is correct. Incorrect information in these fields may result in unsuccessful payment to your payee/beneficiary. 36 of 140

37 5. Click on Add New Item to add the item entered into the batch and create the next GIRO item. The following screen will be displayed. 6. You can click on Save to create the payment in draft mode at any time after clicking on Add New Item ; if it is not ready to be submitted for authorisation yet (for example, due to pending clarification of certain items in the batch). Once the batch is saved, you may navigate to another payment option. 7. Ensure that the last item is added by clicking on Add New Item hyperlink, before clicking Save or Submit button. 37 of 140

38 8. To modify payments in an existing batch, click Edit in the Action column. The following The following screen screen will be will be displayed. [NB updated screen] 9. To delete 9. To delete payments payments in an in an existing batch, click on on this icon in the Action column. 10. Click Ok to confirm the deletion. 11. After you have entered the last item for the batch, click Add New Item to add into the batch list. 10. Click 12. Ok To to submit confirm this GIRO the deletion. batch for authorisation, click Submit. 11. After you Note: have For entered Standard the Service last Package item for users the (ie. batch, the Maker click Add and Authoriser New Item is to the add same into user), users will the batch preview list. and check the transaction before clicking on Submit. Once the GIRO batch is submitted for authorisation, the status will change from Saved to Pending Authorisation. Notify your Authoriser(s) to log in to verify and approve prior to the GIRO cut-off time, at least one day before the Value Date. 38 of 140

39 12. To submit this GIRO batch for authorisation, click Submit. Note: For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will preview and check the transaction before clicking on Submit. Once the GIRO batch is submitted for authorisation, the status will change from Saved to Pending Authorisation. Notify your Authoriser(s) to log in to verify and approve prior to the GIRO cut-off time, at least one day before the Value Date. [CC] Updated screen] 10. Create MEPS (Make a transfer to a bank locally) MEPS payment is used for immediate domestic transfer or same day payment. To create a MEPS Payment: 1. Maker to login and select Transactions. 2. Select Make a transfer to a bank locally. 3. Select the Same day payment check box. 39 of 140

40 10 Create a FAST Payment (Make a transfer to a bank locally) A FAST Payment is a Singapore Dollar funds transfer, up to S$10,000 to your Payee/ Beneficiary who has an account with any FAST participating bank in Singapore. Available 24x7, 365 days. The Payee/Beneficiary will receive the funds almost instantly. To create a FAST Payment: 1. Maker to login and select Transactions from the top menu tabs. 2. Select Make a transfer to a bank locally. 3. Select the Same day payment check box. 4. Proceed to complete the information in the relevant fields. FAST Payments are 4. Proceed organised to complete in a batch the information concept, in i.e. the one relevant or more fields. FAST Payments are (also organised known in a as batch concept, i.e. one or more FAST Payments (also known as item as indicated above) are grouped item as indicated above) are grouped into a batch. into a batch. 5. Please ensure that you complete the Payee Bank Name, Payee s Account No., Payee Name and Amount. Payment will be rejected if no information is provided for these fields. Check that your Payee s Account No. is correct. Incorrect information in this field may result in unsuccessful 40 of 140

41 5. Please ensure that you complete the Payee Bank Name, Payee s Account No., Payee Name and Amount. Payment will be rejected if no information is provided for these fields. Check that your Payee s Account No. is correct. Incorrect information in this field may result in unsuccessful payment to your payee/beneficiary. 6. Click on Add New Item to add the item entered into the batch and create the next FAST item. The following screen will be displayed. 7. You can click on Save to create the payment in draft mode at any time after 7. You clicking can on Save Add to New create Item ; the payment if it is not in ready draft mode to be at submitted any time after for authorisation clicking on Add yet New Item ; (for if example, it is not ready due to to pending be submitted clarification for authorisation of certain yet items (for in example, the batch). due Once to pending the clarification batch is of saved, certain you items may in the navigate batch). to Once another batch payment is saved, option. you may navigate to another payment option. 8. Ensure that the last item is added by clicking on Add New Item hyperlink, before 8. Ensure clicking that the Save last or item Submit is added button. by clicking on Add New Item hyperlink, before clicking Save or Submit button. 9. To modify payments in an existing batch, click Edit in the Action column. 41 of 140

42 9. To modify payments in an existing batch, click Edit in the Action column. The following screen will be displayed. The following screen screen will be will displayed. be displayed. The following screen will be displayed. The following screen will be displayed. [NB updated screen] 10. To To payments in an existing batch, click on this icon in the Action column. 9. delete To delete payments payments in an in existing an existing batch, batch, click click on on this icon in the Action column. 10. To delete payments in an existing batch, click on this icon in the Action column. 10. To delete payments in an existing batch, click on this icon in the Action column. 11. Click Ok Ok to confirm to confirm the deletion. the deletion. 11. Click 10. Ok Click to confirm Ok to the confirm deletion. the deletion Click After Ok you you to have confirm have entered entered the deletion. the last the item last for item the batch, for the click batch, Add New click Item Add to add New into Item the batch to add list. into 12. After the 11. batch you After have list. you entered have the entered last item the for last the item batch, for click the batch, Add New click Item Add to New add into Item the to batch add into list. the batch list After To submit you have this FAST entered batch the for last authorisation, item for the batch, click Submit. click Add New Item to add into the batch list. 13. To 12. submit To this submit this FAST FAST this batch GIRO batch for authorisation, batch for for authorisation, click Submit. click Submit. Note: For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will 13. preview To submit this FAST batch for authorisation, click Submit. Note: For and Standard check the Service transaction Package before users clicking (ie. the Maker on Submit. Note: For Standard Service Package users (ie. the Maker and Authoriser and Authoriser the is same the same user), user), users will users preview will and check Version preview Note: For and Standard check the Service transaction Package before users clicking (ie. the Maker on Submit. 48 of 145 the transaction before clicking Submit. and Authoriser is the same user), users will OCBC Bank. All preview Rights Reserved and check the transaction before clicking on Submit. Version Co.Reg.No.: W preview and check the transaction before clicking on Submit. 48 of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W Version of OCBC Bank. All Rights Reserved Co.Reg.No.: W 48 Note: For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will Once the GIRO batch is submitted for authorisation, the status will change from Saved to Pending Authorisation. Notify your Authoriser(s) to log in to verify and approve prior to the GIRO cut-off time, at 48 least one day before the Value Date. 42 of 140

43 Once the FAST batch is submitted for authorisation, the status will change from Saved to Pending Authorisation. Once the FAST Notify batch your is submitted Authoriser(s) for authorisation, to log in to verify the and status approve. will change from Saved to Pending Once Authorisation. the FAST Notify batch your is Authoriser(s) submitted to for log authorisation, in to verify and approve. the status will change from Saved to Pending Authorisation. Notify your Authoriser(s) to log in to verify and approve. To create a recurring FAST Payment: To create a recurring FAST Payment: To create a recurring FAST Payment: 1. Select the Set as recurring payment check box 1. Select the Set as recurring payment check box 1. Select the Set as recurring payment check box 2. Select the Frequency type (MONTHLY/WEEKLY/DAILY) 2. Select the Frequency type (MONTHLY/WEEKLY/DAILY) 2. Select the Frequency type (MONTHLY/WEEKLY/DAILY) Indicate the number of times for the recurring payment 3. Indicate the number of times for the recurring payment 3. Indicate the number of times for the recurring payment 4. The The last last payment payment date will date be will indicated. be indicated. 4. The last payment date will be indicated. Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W To stop a recurring FAST Payment: 1. Select Transactions from the top menu tabs. 2. Select Transaction status. 43 of 140

44 To stop a recurring To stop a recurring FAST Payment: 1. Select Transactions from the top menu tabs. 1. Select Transactions from the top menu tabs. Select Transaction status. 2. Select Transaction status. 3. Click on on the the recurring recurring Fast Payment Fast Payment you wish you to stop. wish to stop. 4. Click on on View View or Stop or Stop Recurring Recurring Payments. Payments. Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

45 on on Stop Stop Recurring Recurring Payments 5. Click on Stop Recurring Payments Payments 6. your to log in to verify and approve the cancellation. The stop payment task will Notify your your Authoriser(s) Authoriser(s) to log to in to log verify in to and verify approve and the approve cancellation. the The cancellation. stop payment The task stop will show in the Authoriser/s Task List Portlet on the homepage for verification and approval for show payment in the task Authoriser/s will show Task in List the Portlet Authoriser/s on the homepage Task List Portlet for verification the and homepage approval for cancellation. cancellation. verification and approval for cancellation. Version of 145 Version OCBC Bank All Rights Reserved 52 of 145 OCBC Co.Reg.No.: W Bank. All Rights Reserved Co.Reg.No.: W of 140

46 To stop a future dated FAST Payment: To stop 1. Select a future Transactions dated FAST from the Payment: top menu tabs Select Transaction Transactions status. from the top menu tabs. 2. Select Transaction status. 3. Click on the future dated Fast Payment you wish to stop. 3. Click on the future dated Fast Payment you wish to stop. 4. Click on Stop Payment. 4. Click on Stop Payment. Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W Notify your Authoriser(s) to log in to verify and approve the cancellation. The stop payment task will show in the Authoriser/s Task List Portlet on the homepage for verification and approval for cancellation. 46 of 140

47 5. Notify your Authoriser(s) to log in to verify and approve the cancellation. The stop payment task will show in the Authoriser/s Task List Portlet on the homepage for [FCL added screen] verification and approval for cancellation. 11. Create MEPS (Make a transfer to a bank locally) MEPS payment is used for immediate domestic transfer or same day payment. To create a MEPS Payment: 1. Maker to login and select Transactions. 2. Select Make a transfer to a bank locally. 3. Select the Same day payment check box. Version of 145 OCBC Bank. All Rights Reserved Co.Reg.No.: W of 140

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