Cathay Business Online Banking. User Guide. Version 1.0

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Cathay Business Online Banking. User Guide. Version 1.0"

Transcription

1 Cathay Business Online Banking User Guide Version /2013

2 Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as is and available. The information and materials may contain errors, problems, or other limitations and Cathay Bank expressly disclaims any liability for such errors, omissions, problems, other limitations. Cathay Bank does not make any representations, warranties, or guarantees whatsoever as to the accuracy, adequacy, reliability, currentness, completeness, or suitability of such information and materials or their applicability to a particular situation. 2

3 Table of Contents System Requirements... 6 Cathay Bank Website and Log In Process Accessing Cathay Business Online Banking... 7 Secured Login... 8 One Time Security Code... 9 Phone Call Authentication Text Message Authentication Password Welcome Menu Welcome Menu Dashboard Welcome Menu Dashboard: using information panels Reports Reports Menu Account Reports Deposit Reports Reports Deposit Account Reporting Account Activity Report Cash Position Report Reports Loan Reports Reports Statements and Documents Reports Incoming Wires Report Transfers and Payments Express Transfers Express Transfer Request Express Transfer Transmit Express Transfer History Book Transfers Book Transfer Template Set Up Book Transfer Template Set Up Approvals Book Transfer Entry and scheduled payment ACH ACH Origination Overview ACH: Send Money Setup Add Template

4 Initiating ACH Transactions Transmitting/Approving ACH Transactions ACH: Send Money Setup Federal Tax Payment ACH: Collect Money ACH History ACH File Upload ACH File Upload History Wires Wire Overview Wire Transfer Template Maintenance Initiating Wire Transfers Approving Wire Transfers One Time Wire Transfer Request Account Services Stop Payment Stop Payment Activity Cancel a Stop Payment Exceptions Manager Positive Pay Issue Manual Entry Positive Pay Issue File Import Positive Pay Issue Status Report Positive Pay Outstanding Issues Report Administration Communication View Received Mail and Alerts Contact Us Manage Alerts: Account Alerts Manage Alerts Non account Alerts Manage Alerts Custom Alerts Download Documents Company Administration User Administration Create/Modify/Delete User User Administration Approval Account Administration Approvals Administration View Invalid Logon Report View User Setup Report Self Administration Change Password Personal Preferences

5 Manage Favorites View User Activity Report

6 System Requirements To successfully access and use Cathay Business Online Banking, a PC must meet the following minimum requirements: Operating System Windows XP SP3 Windows 7 64 bit Windows 8 64 bit Mac OS X 10.6 (Snow Leopard ) Mac OS X 10.7 (Lion ) Mac OX X 10.8 (Mountain Lion ) Apple Inc. Safari Microsoft Internet Explorer (IE) Mozilla Firefox 7, 8 Google Chrome 8, 9, and higher and higher Safari 5 Safari 6 Safari 6 Browser configured to support: 128 bit encryption JavaScript Cookies Cascading Style Sheets Browser page cache should be set to get a new version every visit to the page Hardware: 1 GHz Celeron processor 1024x768 SVGA resolution at 256 colors 500 MB RAM 128 Kbps (slowest DSL) or better 6

7 Cathay Bank Website and Log In Process Accessing Cathay Business Online Banking To access Cathay Business Online Banking, open an Internet browser, enter the Cathay Bank internet address and perform the following steps. 1. At Cathay Bank s home page, click Business Banking. 2. Enter your Company ID. 3. Enter your User ID. 4. Click Log In. 7

8 Secured Login 1. To help safeguard your information, if you are signing on from a device you have not used before, you may be prompted to validate your identity through a One Time Security Code. 2. A phone call or SMS (Short Message Service) text message is used to confirm your identity. Note: Based on your carrier contract, you may be charged standard text message rates for SMS messages. 3. Click Continue with Security Code. If your Sign In does not require additional authentication, the Password Page is displayed. 8

9 One Time Security Code 1. Select Phone or Text message to receive the one time security code. Note: The text message must be sent to a mobile phone. 2. Click Continue. 9

10 Phone Call Authentication 1. If you select to be contacted by phone, you will receive a One time security code from a recorded telephone message. You will need to speak or enter the security code once you receive your phone call. You will have 3 attempts to correctly speak or enter the code. 2. After completing the phone call, click Phone Call Completed. You will proceed to the Password page if the code is entered correctly. 10

11 Text Message Authentication 1. If you select to be contacted by text message, enter the Mobile phone number. 2. Click Send Text Message. If the mobile number matches a number on record, a text message containing a one time security code is sent to your phone. 3. Enter the one time security code and click Submit. You have 3 attempts to enter the security code correctly. 11

12 Password 1. Enter your Password. If you are entering the password for the first time, you ll be asked to reset your password. 2. Click Sign In. 3. Users who forget their passwords and have not been locked out from the system can reset the password by clicking reset it yourself from the sign in page. Users who are locked out should contact their company administrator. For administrator lockout, call Cathay. Password Requirements: Must be at least 8 characters but no more than 12 characters in length. Must include a combination of two characters: letters, numbers or special characters (#. $ Cannot include more than three consecutive identical characters. Cannot be one of 15 previously used passwords. Expires every 90 days. Can only be changed once a day by own user. 12

13 Welcome Menu Welcome Menu Dashboard The Welcome menu provides access to the Dashboard page. On Dashboard, you may view unread mail and alert messages, next scheduled requests, favorite, account balance reports and other information. 1. The first time you access the Dashboard, only the Recent Alerts and Messages panel is shown. This panel shows the last seven calendar days of alerts and messages sent to you. You may move the location of this panel on the page, but cannot remove it from the Dashboard. 2. Click Add Info Panels to select the panel(s) you wish to add and click Add Now. You may add multiple information panels to the Dashboard, some of which may be based on your entitlement. 3. Once you have added the panel, click Dashboard to return to the Welcome page. 4. To move a panel on the Dashboard, click the panel s header and drag it to the desired location. Note: The mouse pointer changes to the move ( ) icon. 13

14 Welcome Menu Dashboard: Using Information Panels 1. Panels that allow you to view account information require you add the account manually by clicking Edit account displayed. Some may also require dates selection. 2. Click the check box next to each account for which you want to include in the panel. An unlimited number of accounts can be selected for each account type. 3. Select the As of date from drop down menu if required. 4. Click Save. 5. You may delete a panel at any time by clicking the down arrow key on the panel s header and clicking Delete this Panel. 14

15 6. You may consider adding the following panels to your dashboard to help you monitor the account balances and activities: Important Account Balances panel provides a quick and easy view of your current day account balances up to 7 accounts per account type. Balance Snapshot panel allows you to view your account balances from the previous day or a specific day in the past. Recent Transactions panel shows you specific transactions from the last 30 calendar days for an entitled checking or savings account. Shortcuts panel provides hyperlinks to your favorite pages and saved reports, if applicable. Calendar panel highlights future dates on which scheduled transactions and custom alerts are scheduled to occur. The highlighted dates can be clicked to view summarized transaction information and alert detail. Transfers & Payments Approval panel allows you with the approver entitlement to view payment and transfer requests with outstanding approvals for all payment services. 15

16 Reports Reports Menu Reports can be accessed using shortcut links on the Welcome page or from the Reports Menu. Both account and loan reports are available for users to view and download in the Reports Menu. Depending on the company entitlement, users may access one of the following account reports: Account Reports Deposit Reports Deposit Account Reports Other reports available in the reports menu include the following: Loan Reports Statements and Documents Downloadable Reports which include Electronic Data Interchange (EDI) Automated Clearing House (ACH) reports Incoming Wire Reports 16

17 Account Reports The Account Activity report is available through Account Reports. This report allows users to search and report on specific transactions using search criteria. The Account Activity report is available for screen viewing and downloads through several output options. 1. From Reports menu, click Account activity. 2. Select your search criteria. 3. Click Search. 17

18 4. The Account Activity page is displayed. By default, the report is sorted in descending date order with transactions in posting order. Note: You can view images of paid checks and deposit tickets if an image ( ) icon is shown with the transaction. 5. To view activity for a different entitled account, click Change account. 6. To print the report, click Print this page. 7. Users can download the information by selecting a file format from the Download this report as drop down menu and clicking Go. 8. To view pending and scheduled transactions, click Show scheduled transactions. 9. To search for transactions that have been fully processed, click Search completed transactions. 10. If you have accounts entitled to the Express Transfer service, you can make current day express transfers by clicking Make an express transfer. 18

19 Deposit Reports The Account Activity report and Account Summary report are available through Deposit Reports. The Account Activity report allows users to search and report on specific transactions for multiple accounts. This report is available for screen viewing and downloads through several output options. The Account Summary report displays summarized account information and totals for one or multiple accounts for a selected date or date range. Account Activity Report 19

20 1. From Reports menu, click Account activity. 2. Accept the default Output to option of Screen (HTML) or click the Show more output options link to choose from the drop down menu. 3. Select your General Search Options. 4. Select your Advanced Search Options, if desired. 5. Click Generate report. Note: If you sort the transactions in any order other than the Post Date, the Calculated Balance column becomes hidden from view; re sorting transactions by the Post Date will make the Calculated Balance column reappear. 6. Click View additional account information to view account information that is not shown on the Account Activity page. 7. Click Show scheduled transaction to view pending and scheduled bill payments, transfers and loan payments as follows: 20

21 8. Click the Search completed transaction to search for transactions that have been fully processed using the following screen: 9. Click 14 day view to view transactions from the last 14 days. 10. Click the camera icon ( ) associated with the paid check transaction to view the check image. The check image is displayed in a separate browser window. 11. Click the camera icon ( ) associated with the deposit transaction to view a deposit ticket image. 21

22 12. Click Make an express transfer to make a current day express transfer. Account Summary Report 1. From Reports menu, click Account summary. 2. Select the appropriate criteria. 3. Click Generate Report. 22

23 4. Click Additional account information to view detailed account information not shown on the Account Summary page. 23

24 Reports Deposit Account Reporting Use Deposit Account Reporting to create custom reports from account summary and transaction data. The following reports are available through Deposit Account Reporting: Account Activity Report allows users to search and report on specific transactions for multiple accounts. Search criteria include transaction type and other advanced search options. This report can be modified to include next instance of a recurring transfer, scheduled bill payments and loan payments. The Account Activity report is available for screen viewing and download through several output options including BAI reports. Account Summary Report displays summarized account information and totals for one or multiple accounts for a selected date or date range. Search criteria include account, date or date range. The report can be customized by summary information selection. The report is available for screen viewing or downloading through several output options. Combined Report combines Account Summary and Account Activity reports and allows filtering of report information by multiple accounts, date or date range, and transaction group. It can be customized by summary information and is available for screen viewing or downloading through several output options. Paid checks can also be viewed through the search results. Cash Position Report allows users to view total balances of multiple accounts by date. Manual and scheduled transactions can be included for better forecasting of account balances. Manage Saved Reports Account Activity, Account Summary, Combined Report, and Cash Position Report criteria can be saved for future use. Saved reports display in alphabetical order and are stored on a per user basis. Users can only view reports that they have saved. 24

25 Account Activity Report 1. From the Reports menu, click Account Activity. 2. Complete all the required selections. 3. Click Generate report. 25

26 4. The Deposit Account Reporting allows user to download the Account Activity report in BAI2 format. 26

27 Cash Position Report 1. From the Reports menu, click Cash position report. 2. Select your desired Output to option. 3. Select one or more accounts. 4. Select a Date range. The calendar icons may be clicked to select dates. 5. Select the appropriate Calculate balance with option. 6. If desired, click Showed scheduled transactions and Show manually entered transactions. 7. Click Generate report. 27

28 8. To view detailed transaction information not shown on the Cash Position Report page, click the account number link. 28

29 Reports Loan Reports The Loan Reports include the following: Loan Summary Report Commitments: Provides summary and detailed information on a commitment. Loan Summary Report Notes: Provides summary and detailed information on the note. Loan Activity Report: Provides all transaction activity including transactions initiated in and outside of Cathay Business Online Banking. Commitment Balance Report: Provides historical information for multiple accounts at one time. Note Balance Report: Provides historical information for multiple accounts at one time. 29

30 Reports Statements and Documents The Statements and Documents service allows users to enroll and view statements for checking and savings account statements online. 1. From the Reports menu, select Statements and documents account selection. 2. For users with more than two accounts enrolled, select a View option: Latest documents for account type: users may view statements/documents from the last 31 days for a specific account type (analysis, checking, loan or savings). This option does not appear if the user does not have more than two accounts enrolled. Documents for a specific account: users may view the statements for a particular account. This option is selected by default. 3. Select an account. 4. Select a Document type if applicable. 5. Click Continue. 30

31 6. Click the check box associated with each statement/document. 7. Click Download selected documents. 8. Once a download request is complete, the user can click the Download link to save the file or the Remove link to delete it from the list of previous requests. 31

32 Reports Incoming Wires Report Use the Incoming Wire Report to view details on incoming wires for a specific account. 1. From the Reports menu, click Incoming wire report. The Incoming Wire Report Summary page is displayed. 2. Click the check box next to the wire and click Continue to view details of the wire. 3. The report can be Downloaded and exported in CSV format. 4. Additional wire reports can be created using the Incoming Wire Report Criteria link. 32

33 Transfers and Payments Express Transfers Express Transfer Request Use Express Transfer to move money between two accounts (one to one) within Cathay Bank. You can schedule or future dated Express Transfers. 1. From the Transfers and Payments menu, select the Express transfer request link. 2. Select the From account (source) and To account (destination) for the transfer. 3. Enter the transfer Amount. 4. Enter the Description, if desired. Note: The Description field allows up to 36 alphanumeric characters. 5. Select Frequency from the drop down menu. 6. Click Continue to process the transfer(s). 7. Review and edit the information if necessary by clicking the Edit request link. 8. Perform one of the following actions: Click Submit for approval to put the request into the approve/transmit queue. Click Approve to approve and schedule the request. Click Transmit to approve and transmit the request (for today s transfer). 33

34 9. The Express Transfer Request Confirmation page will confirm that the request was successfully transmitted. 34

35 Express Transfer Transmit Use Express Transfer Transmit to approve, or submit or delete an express transfer request. 1. From the Transfers and Payments menu, select the Express transfer transmit link. 2. Select each request that you want to submit or click the Select all link to select all requests. 3. Click Continue. 4. Click Approve/Transmit. 5. The Express Transfer Transmit Confirmation page will confirm that the transfer was successfully transmitted. 35

36 Express Transfer History Use Express Transfer History to review details on the express transfer history for a selected account(s). Accounts are filtered and sorted by account number. 1. From the Transfers and Payments menu, select the Express transfer history link. 2. Select a specific account from the Account list. 3. Enter a Specific date or a From and To date. 4. Click Submit. 5. The Express Transfer History page will display a list of express transfers. 36

37 Book Transfers Book Transfer Template Set Up Use book transfer to transfer money between your accounts within Cathay Bank. Users can transfer funds from one account to many accounts (a debit type transfer), or from many accounts to one account (a credit type transfer). 1. From the Transfers and Payments menu, select the Book transfer link. 2. Click Book Transfer Setup Add Template. 3. Enter a Template Name (up to 20 characters). 4. Select the Main Account. 5. Select an Action (Debit or Credit). 6. Enter the Maximum transfer amount. 7. If desired, enter a Description (up to 36 alphanumeric characters). 8. At Detail Accounts, select account from the drop down menu. Note: This account cannot be the same account as the Main account. 37

38 9. Enter a Default Amount to be used when executing transfers. (System defaults to 0.00 for each detail account. 10. Click Add additional account to add additional detail account if necessary. 11. The Book Transfer Setup Confirmation page will confirm that the transfer was successfully transmitted. 12. Templates may be viewed by selecting the template name in the Book Transfer page. 13. Users can Edit, Copy, or Delete the template as needed. 38

39 Book Transfer Template Set Up Approvals Use Book Transfer Template Approval to review, approve, or cancel template additions, changes, and deletions. 1. From the Transfers and Payments menu, select the Book transfer template approval link. 2. To view a template request, click the Template name link. 3. Click the check box to approve the template. 4. Click Approve. 5. A Confirmation page will confirm that the template has been approved. 39

40 Book Transfer Entry and Scheduled Payment Use Book Transfer Request to submit book transfers between your accounts within Cathay Bank. 1. From the Transfers and Payments menu, select the Book transfer link. 2. Select the Template Name box. Click Continue. 3. Click Book Transfer Request to generate the transfer request. 4. Click Book Transfer Request schedule. 40

41 5. Select a transfer Frequency (one time only or a recurring transfer request frequency). 6. Click Continue. 7. Review the schedule information and click Approve to receive a confirmation page or Submit Schedule to receive a Request Submitted Confirmation. 41

42 ACH ACH Origination Overview An Automated Clearing House (ACH) transfer is the electronic transmission of a file which contains information pertinent to the movement of funds between accounts. Use ACH Send Money to make Corporate Credit or Debit (CCD) and Prearranged Payment and Deposit (PPD) formatted payments to your vendors and suppliers. Use ACH Collect Money to manage Corporate Credit or Debit (CCD) or Prearranged Payment and Deposit (PPD) formatted transfers from other accounts. Initiating CCD and PPD Payment and Collection requires the following steps: Creating payment or collection request with or without templates. If your company requires multiple approvals, new templates must receive all required approvals before they can be used. Entering payment or collection requests (including recurring and one time future dated transactions). Transmitting/Approving requests. Reviewing a history report of previous requests. 42

43 ACH: Send Money Setup Add Template Create a payment template to manage frequent payments to your vendors and suppliers. A template is the saved name of the group of frequently executed payments. Detail accounts are vendor and supplier accounts to which you send payments. CCD and PPD payment templates may be created, copied, modified, deleted, and downloaded. If your company requires multiple approvals, new templates must receive all required approvals before they can be used. 1. From the Transfers and Payments menu, select the ACH Send money link. 2. Click the ACH Send Money Setup Add Template link. 3. Fill in the required information: enter the Template name, up to 20 characters; select the Request Type from the drop down menu; select the Company name/id from the drop down menu; enter the Template description, select the Debit account and enter the Maximum transfer amount. 4. Click Continue. 43

44 5. Specify the ABA/TRC routing number for the Credit Accounts. Click the ABA Search link to search for an ABA. When the ABA Number Search Criteria page opens, enter at least one search criterion: bank name, state, city or ABA number. 6. Complete the remaining information: Account number, Account type, Name, Detail ID (optional) and a Default Amount (optional). 7. If necessary, click the Add additional detail row link to add another detail account. 8. Click Save template. 9. A Confirmation page will confirm that the request was successfully transmitted. If the ACH template requires an approval, an administrator must approve it before it can be used. 44

45 Initiating ACH Transactions To send or collect funds through the ACH transfer system, users must initiate and approve a templatebased or one time CCD (Corporate Credit or Debit) or PPD (Prearranged Payment and Deposit) formatted request. Multiple ACH payments can be entered and sent. 1. From the Transfers and Payments menu, select the Send Money link. 2. Under Template Name, select the template that will be used for the payment request. 3. Click Continue. 4. Enter the Effective date and an optional Control amount (batch total) in the Template Information section. 45

46 5. Complete the Credit/Destination Accounts section by selecting the Payment Instructions and entering the transfer Amount for each detail account. Set All Amounts and click Change. 6. Click Continue. 7. In the ACH Send Money Transmit Verification page, click Transmit to send the request. Users may be required to process a One Time Security Code for authentication. 8. A Confirmation page will confirm that the request was successfully transmitted. 9. If the user is not authorized to approve the transfer, click Submit for Approval at the ACH Send Money Request Verification page to send the request for approval. Note: To initiate a Collection request, select the Collect Money option and follow steps 3 through 7 above. 46

47 Transmitting/Approving ACH Transactions In many cases, ACH transactions must be approved before processing is complete. 1. From the Transfers and Payments menu, select the ACH Transmit Selection link. 2. Click the appropriate Account link to view the transaction details. 3. If the information is inaccurate, click Delete Request. 4. If applicable, verify the daily limit and the amount used that day by clicking Personal Limits. 5. If no edits need to be made, click Transmit. Users may be required to process a One Time Security Code for authentication. 6. A Confirmation page will confirm that the request was successfully transmitted. 47

48 ACH: Send Money Setup Federal Tax Payment Use ACH Send Money to manage the origination of federal tax payment credits in compliance with the IRS Electronic Federal Tax Payment System (EFTPS) program. All tax payers using the federal tax payments service must be enrolled in the IRS EFTPS program. For additional information on the IRS EFTPS program, go to Follow the same steps in the ACH: Send Money Setup Add Template procedures to create Federal Fax Payment templates. The only difference is the Federal Tax Payment templates require the Tax Payment information, different from other payment templates. 1. Enter the ABA/TRC by using ABA Search. 2. Enter the Account number. 3. Select the Account Type. 4. Enter the EIN (Employer Identification Number. This is the 9 digit tax identification number assigned to the company. Enter the number without dashes. 5. Enter the tax type code or click the Select Tax Type to select. 6. Click Save template. Use this template to enter a Federal Tax payment when needed. 48

49 7. In the template, enter the Period End Date, which is the tax period ending date for the IRS return for which the liability is being paid. It is not the payment due date. All tax type codes have valid tax period end dates. Please use your EFTPS handbook as a reference for the appropriate dates. The day of the month used for the tax period end date, regardless of tax type code, always defaults to the 1st of the chosen month. 8. Enter the transfer Amount for each detail entry and associated subcategories, if required. 9. If the tax payment is $0.00, click the Zero Tax Due checkbox for each detail entry and associated subcategories, if required. 10. Click Continue. 11. Follow the designated procedure to approve/transmit the request. 49

50 ACH: Collect Money The ACH Collect Money is used to initiate CCD, Corporate Trade Exchange (CTX) and PPD collection requests based upon an existing template. Users who have the Approval role have the choice of submitting the request for transmission or approving/transmitting the request. If multiple approvals are required, the request will be immediately entered into the approval queue. 1. From the Transfers and Payments menu, select the ACH Collect money link. 2. Select the template you want to use. 3. Click Continue. 50

51 4. Enter the Effective date or click the calendar icon to select a date. 5. If desired, type the Control amount. 6. Select one of the Collection instructions: Do not process details with amounts of $0.00 is used to process only details with a dollar amount. Send details with amounts of $0.00 as collections is used to process all details. 7. Type the Set all amounts to field. 8. Click Change. 9. If desired, enter Additional information that will accompany the collection request. Note: This field is not available for TEL Collection (Telephone). 10. Click Continue. 11. The ACH Collect Money Verification page. Click submit for approval to submit the request into the approve/transmit queue. Click Approve to approve the request. Click Transmit to approve or transmit the request. 12. An ACH Collect Money Confirmation page will confirm that he request has been approved. 51

52 ACH History The ACH History report displays payment requests that were transmitted for processing. Use the ACH History Report Criteria page to specify the details you want to view in the ACH History Report. 1. From the Transfers and Payments menu, select the ACH history link. 2. Select each Account you want included in the report; click Select all to include all accounts. 3. Select the Date type, Service and specify the Date range. 4. Click Generate report. 5. Click Account to view details of the transaction. 52

53 ACH File Upload Use ACH File Upload to import, approve and transmit external National Automated Clearing House Association (NACHA) files to Cathay Bank. 1. From the Transfers and Payments menu, select the ACH file upload link. 2. Click Browse to locate the file to upload and then click Open. The location of your file is filled in the File location field. 3. Click Upload File. 4. The ACH File Upload Confirmation page is displayed. The file format and integrity are verified to ensure compliance with NACHA standards. 5. Click ACH File Upload Status to view file status. 53

54 If the verification is successful, then the file is placed in the transmit queue. If the verification is unsuccessful, then the file remains on the Upload Status page until 10 days after the upload. 6. Click the File Name to view the details of a specific file. 7. From the Transfers and Payments menu, select the ACH file upload transmit link. 8. Select each file you want to approve/transmit. 9. Click Continue. 54

55 10. Click Approve/Transmit if the selected file is correct. 11. If additional authentication is required, you may be prompted to validate your identity through a one time security code. 12. Click the Change selections link to change the file selected for approval/transmission. 55

56 13. The ACH File Upload Transmit Confirmation page will confirm that the upload was successfully transmitted. 56

57 ACH File Upload History Use the ACH File Upload History Report to view history for uploaded ACH files. 1. From the Transfers and Payments menu, select the ACH file upload history link. 2. Select the Status for the history you want to view. 3. Specify the Date range. 4. Click Generate report. 5. The ACH File Upload History Report page will display a list of ACH file uploads. 57

58 Wires Wire Overview Wire is used to electronically wire money between accounts at Cathay Bank and other financial institutions with or without templates. One time wire transfers are performed on an as needed basis. Template based wires are based upon a pre established template and intended for repetitive use. Wire tasks include: Creating wire templates for repetitive use. If your company requires multiple approvals, new templates must be approved before they can be used. Entering wire transfer requests (including recurring and one time future dated transactions). Transmitting wire transfer requests. Reviewing wire transfer history. 58

59 Wire Transfer Template Maintenance Users can establish a template if a wire transfer will be sent to the same payee on a regular basis. The system will store these templates so users can define them once and reuse them later. Users also have the option of a One Time Transfer instead of setting up a template. 1. From the Transfers and Payment menu, select the Wire transfer setup link. 2. Click Wire Transfer Setup Add Template, or select an existing template from Template Name to edit or delete that template. 3. Enter the Debit Information for each field, then click Continue. 59

60 4. Enter the Recipient Information for each field. The Bank ID Type automatically populates as ABA for domestic wires. For international wires, Users should select Bank ID Type SWIFT. For Bank ID, enter an ABA number for domestic wires or a SWIFT code for international wires. To search for the correct ID number, select Bank ID search. To validate an ID number, select Bank ID validate. Do not abbreviate the recipient name. If additional space is needed, enter the remaining name information in the Recieptient Address 1 field and enter the actual address information in the Recipient Address 2 field. Do not mix name and address information in the same box. The Beneficiary Bank may not credit the beneficiary if the name is not an exact match to their records. Invalid or incorrect information may result in the wire not being processed and/or the beneficiary not receiving the funds. 60

61 5. Enter the First Intermediary Information if the correspondent bank information has been supplied by the beneficiary. (Most domestic wires do not require intermediary information.) Select ABA as the Bank ID Type and enter an ABA number in the Bank ID field. If no correspondent bank was requested, enter ABA number to automatically select Standard Chartered Bank. Do not leave this field blank. 6. The Wire Initiator Information automatically populates with the company s information that is on file. Users can edit as needed. 7. Click Add template. 61

62 8. A Confirmation page will confirm that the request was successfully transmitted Note: If Wire Transfer security settings require wire approval, an administrator must approve templates before they can be used. To display the Template Approval screen, select the Wire Transfer Template Approval link from the Transfers and Payment menu, then Wire Transfer Templates Pending Approval. 62

63 Initiating Wire Transfers The Wire Transfer service allows users to transfer funds from Cathay Bank accounts to an account at a different financial institution. Users can initiate wire transfers in three ways: through a One Time Wire Transfer Request, a Template Based Wire Transfer Single Request or a Template Based Wire Transfer Multiple Requests. Transfers can be scheduled for the current day or a future date. Once the wire transfer is submitted, no changes can be made. Contact the Bank for assistance to cancel or amend the wire instructions. (Refer to the detailed User Guide online for additional information on initiating a One Time Wire Transfer Request and a Template Based Wire Transfer Multiple Requests.) 1. For Single Wire Request using templates, in the Transfers and Payment menu, select the Template Based Wire Transfer Single Request link. 2. Select a Template name from the drop down menu. 3. Click View template details to verify the information. 4. Enter the amount of the transfer in the Amount field. 5. Select a transfer Frequency one time only or a recurring transfer request frequency. 6. Click Continue. 63

64 7. In the Template Based Wire Transfer Request Verification page, click Transmit to send the request. Users may be required to process a One Time Security Code for authentication. If the transfer request is scheduled for a future date, click Approve. The request will be added to the transmit queue on the scheduled date. 8. If the user is not authorized to approve the transfer, click Submit for Approval to send the request for approval. 9. A Confirmation page will confirm that the request was successfully transmitted. 64

65 Approving Wire Transfers In many cases, wire transfers must be approved before processing is complete. Wire requests must be received by the 1:30 p.m. PST cutoff time for same day processing. 1. From the Transfers and Payments menu, select the Wire Transfer Transmit Selection link. 2. Click the appropriate Account link to view the Wire Detail and click Continue. 3. If applicable, verify the daily limit and the amount used that day by clicking Personal Limits. 4. Edit the wire transfer request by clicking Edit request. 5. Return the wire to another company user for editing by clicking Return wire for edit. 6. Delete a pending wire transfer by clicking Delete Request. 7. If no edits need to be made, click Transmit. Users may be required to process a One Time Security Code for authentication. 65

66 8. A Confirmation page will confirm that the request was successfully transmitted, or will indicate errors that need to be corrected before the request is processed. 66

67 One Time Wire Transfer Request Use One Time Wire Transfer Request to make wire transfer requests without predefined templates. 1. From the Transfers and Payments menu, select the One time wire transfer request link. It takes four steps to complete a one time wire request. 2. The first step includes completing the funding account information: Select the Wire type from the drop down menu. Enter a Template name if you want to save this wire as a template for future use. Select the debit account from the Account drop down menu. If enabled for your company, the account balance is shown. Enter the wire Amount. Note: Comma and decimals may be entered. If decimals are not entered, the system assumes whole dollars. 3. Click Continue. 67

68 4. The second step includes entering recipient information: Enter the Bank ID type from the drop down menu. Enter the Bank ID. To validate your entry, click the ABA validate link. 5. Enter the Recipient account. A maximum of 35 characters may be entered. 6. Enter the Bank Name, if not prefilled. 7. Enter the Recipient Name. A maximum of 35 characters may be entered. 8. Enter the Recipient address. A maximum of 35 characters may be entered in each address field. 9. If desired, click the Save as draft link to save the request and finish it at a later time. Saved requests can be accessed at any time by clicking the Saved and Returned Wires link. 10. Enter Additional information for the recipient to accompany the transfer (optional). A maximum of 140 characters may be entered. The text is displayed on the Wire History Detail page. 68

69 11. The third step is to enter the Intermediary bank(s) and Wire Initiator information. The wire initiator information is pre filled but can be overwritten with new information if desired. 12. The final step in creating a one time wire request is Submitting it for transmission. 13. Once the wire request is approved and transmitted, a Confirmation page will confirm that the request was successfully transmitted. 69

70 Account Services Stop Payment Use Stop Payment Request to request a stop payment on a single check number or a range of check numbers for a single account. 1. From the Account Services menu, select the Stop payment request link. 2. Select the Account for which you want to submit a stop payment. 3. Select Stop a Single check or Stop a range of checks. 4. Complete the Check information fields. 5. Click Continue to enter the stop payment request. 6. Click Submit request. 70

71 7. A Stop Payment Request Confirmation page will confirm that the request was successfully transmitted. 8. Click the Stop Payment Activity Report link to view stop payment requests. 71

72 Stop Payment Activity Use Stop Payment Activity to review details on the stop payment history for a selected account(s), or to cancel a stop payment request. 1. From the Account Services menu, click Stop payment activity. 2. Select the Account to view stop payment activity or Select all. 3. Enter a Specific date or a From and To date range. 4. Click Generate report. 5. The Stop Payment Activity Report page will display Stop Payments. 72

73 Cancel a Stop Payment 1. To cancel a Stop Payment request: on the Stop Payment Activity Report page, find the check and click Cancel. Note: The Cancel link is only available for requests that have a Confirmed status. 2. Click Cancel stop payment. 73

74 Exceptions Manager The Positive Pay Exceptions Manager allows you review all discrepancies that have occurred between your own issues records and those processed by Cathay Bank. For each exception item, you can instruct Cathay Bank on what action to take. The Check Awaiting Decision section displays exceptions items previously sent to Cathay Bank for processing. View full details for each exception item, including the Exception Reason. In the Positive Pay Decisions Report you may view decisions sent up to 18 months prior. 1. From the Account Services menu, select the Positive pay exceptions manager link. 2. Select the check box next to the exception item(s) to process. Select the Decision from the drop down menu to instruct Cathay Bank to do with each item. 3. Click Continue to submit the selected exceptions for verification. 74

75 4. Review your decisions to Approve/Transmit. 5. If necessary, change your decision by clicking Change Selections. 6. A Confirmation page will display the approved exceptions. Verify your transmitted items by reviewing the Approval Status. 75

76 Positive Pay Issue Manual Entry The Positive Pay Issue Entry allows you manually enter your check data and submit Issues for processing. From the Account Services menu, select the Positive pay Issue entry link. 1. Select the Account from the drop down menu. 2. Enter your issue register Item Details manually by completing each field. 3. If your issues are in sequential order, check the Sequential entry box. 4. Click Continue. 5. The Issue Manual Entry Verification section shows all manually entered issues. You may update the data fields by clicking Edit Item. 6. Click Add Issue if you want to continue entering issues. 7. Click submit for approval to send all the items to Cathay Bank. 76

77 8. A Confirmation page will confirm that the Issues Manual Entry was successful.. 77

78 Positive Pay Issue File Import Authorized users may also select an Issues Register File and then upload the issued items to the bank for processing. 1. From the Account Services menu, select the Positive pay Issue file Import link. 2. Select the format from File Definitions. 3. Click Issue File Import Status to view files imported in the last 40 calendar days. 4. Click Browse to locate your file to import. 5. Click Import File. 78

79 6. A Confirmation page will confirm that the file was successfully transmitted to Cathay Bank. 79

80 Positive Pay Issue Status Report View a history of the issues you have submitted and the status, whether manual or imported, from the Issue Status Report. 1. From the Account Services menu, select the Positive pay Issue Status Report link. 2. Select your Output to, Account, Date Range, and Date type criteria. Data up to 18 months prior is available for your data range selection. Note: A maximum of 3 months may be retrieved in a single search. 3. Click Generate report. 80

81 4. Sort the information in the Issues Status Report by clicking the desired field name in the table header. 81

82 Positive Pay Outstanding Issues Report View a history of the issues you have submitted and the status, whether manual or imported, from the Issue Status Report. 1. From the Account Services menu, select Positive pay outstanding issues report. 2. Select the Output to format to export the report, e.g., CSV or PDF format. 3. Select the Account(s) to view the outstanding issues. 4. Select the Issued date range. 5. Indicate the type of information to Include. 6. Click Generate report. 82

83 Administration Communication View Received Mail and Alerts Use View Received Mail and Alerts to view, reply or delete received mail and account and non account related alert messages. Mail and alert messages are displayed for 90 days, after which they are archived for three years. Mail messages are automatically deleted after 90 days. Alerts are not automatically deleted. Use View sent mail to view and delete mail message you send to Cathay Bank. 1. From the Administration menu, click View Received Mail and Alerts. 2. Click the Subject you wish to view. 3. You may remove the messages by clicking Delete messages. 83

84 4. Some messages may require a response from you. Click Reply to message to respond. A Received Mail Reply page is displayed for you to fill in your message. A maximum of 10,000 characters are allowed for the message text, which includes the original message text. 5. You may delete the message by clicking Delete message. 6. Click View sent mail to view the message you just sent, or messages sent within 90 days. 84

85 Contact Us Use Contact us to send mail messages requesting information about Cathay Business Online Banking services or requesting an account be set up or deleted. 1. From the Administration menu, click Contact Us. 2. Fill in the information including your message. If desired, click Browse to attach a file to the message. 3. Click Send message. 4. You will receive a Confirmation from the View sent mail page. 85

86 Manage Alerts: Account Alerts Use Manage Alerts to manage your account, non account, and custom alert subscriptions and choose how you want to receive the alerts. Add alerts to services you need to monitor status changes Alerts are always sent to your online banking mailbox. To have alerts delivered to your primary or secondary e mail address and/or mobile telephone number (if applicable), users need to set up the delivery options on the Personal Preferences page. 1. The Account Alerts tab, Manage Alerts link shows the alert subscriptions available to you based on your entitled services and accounts. 2. Mandatory alerts notify you of important events and cannot be turned off. Mandatory alerts appear with a checkmark ( ) and do not have a Delete link. 3. To add an account subscription: on the Manage Alerts page, click the Account Alerts tab. Select an account and click Add. The table row expands, revealing the alert details 4. Click the check box associated with each Send To option to which you want the alert sent 5. Click Add Alert to save the changes. 6. You may change or remove alerts by clicking Change or Delete. 86

87 Manage Alerts Non account Alerts Use Non account alerts to receive important information related to Password change, change of address and phone numbers. 1. To add a non account alert subscription, click the Non account Alerts tab on the Manage Alerts page. 2. Click the Add link net to the alert subscription you want to add. 3. Click the check box associated with each Send To option to which you want the alert sent. 4. Click Add alert. 5. The Add link is now changed to Change and Delete the new alert. 87

88 Manage Alerts Custom Alerts Use Customers Alerts to receive notifications with message text that users can define. 1. From the Administration menu, select Manage alerts. 2. Click Custom Alerts. 3. Users may add new alerts by clicking the Add new alert. 4. Type the Subject and Alert Message in the fields provided. 5. Click the check box associated with each Send To option to which you want the alert sent. Bank mail inbox is the default delivery method and cannot be changed. 6. Click the Frequency drop down and select how often you want to receive the alert. 7. If you select the Custom frequency, you will be allowed to set up different send dates. At least one date is required but only 25 custom dates can be scheduled at one time. 8. Click Add alert. 88

89 Download Documents Use Download Documents to download forms and documents from Cathay Bank. 1. Click Administration, then Download documents. 2. Click the Document Name for the document you want to save to your computer. 3. Click Save to save the document to your computer. Note: Contact Cathay Bank if you are not prompted to save the document. 89

90 Company Administration User Administration Create/Modify/Delete User The User Administration option is used by the company administrator to add, modify and delete the company s end users, and to determine the services and accounts users can access. Under User Administration, a profile is created for each user including a unique ID, secure password, and the services to which the user is entitled. 1. From the Administration menu, select User administration. 2. Select Create new user to go to the New User Profile page. Note: Only the Admin User of a company is entitled to the rights of the Company Administration. 3. Click User ID under Mange Existing Users to modify or delete existing users. 90

91 4. The user administration progress bar appears when a user is created and illustrates the steps in the setup process. As administrators progress through the process, the previous steps appear as hyperlinks which can be clicked to make changes to the user s profile. 5. Enter the details for the User ID, Password, User Name, address and Telephone Number information. Note: Up to two e mail addresses may be listed. 6. Click Continue. 7. Select the User Roles if applicable, and click Continue. 91

92 8. Under the Services & Accounts link, click Add next to each service to which the user is entitled. If available, check the Entitled Account boxes to entitle the user to accounts and reports, then click Save changes. 9. Click Continue. Note: If the new user is allowed to approve transactions and the ACH, Wire or Bill Pay services are enabled, the New User Limits page for each service will appear in the following sequence: ACH, Wire, Bill Pay. If not, the New User Limits page will indicate that no services were added to the user s profile that require limit settings. 92

93 10. Set a User daily limit if ACH, Wire or Bill Pay services are enabled. If User limits are not defined, then the company level limits will apply. 11. Click Continue. 93

Cathay Business Online Banking

Cathay Business Online Banking Cathay Business Online Banking A QUICK GUIDE TO CATHAY BUSINESS ONLINE BANKING R6119 CATHAY 8_5x11 Cover V2.indd 1 6/11/13 5:50 PM Welcome Welcome to Cathay Business Online Banking (formerly known as Cathay

More information

www.cathaybank.com Cathay Business Online Banking Quick Guide

www.cathaybank.com Cathay Business Online Banking Quick Guide www.cathaybank.com Cathay Business Online Banking Quick Guide Effective 06/2016 Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as

More information

Table of Contents. 2 Copyright 2009 Bank of American Fork. All Rights Reserved.

Table of Contents. 2 Copyright 2009 Bank of American Fork. All Rights Reserved. Table of Contents Logging In... 3 Changing Your Password... 4 Cash User Login Screen... 5 Navigation... 6 Account Access Page... 7 Account Activity Options... 8 Transactions... 9 Download... 10 Statements...

More information

Merchant Deposit Capture Services. User Guide

Merchant Deposit Capture Services. User Guide Merchant Deposit Capture Services User Guide Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as is and available. The information

More information

Business Online Banking

Business Online Banking Business Online Banking User Guide Rev. 01/11 Table of Contents Logging In... 1 Viewing the Online Banking Agreement... 3 Changing Your Company Password... 4 Cash User Login Screen... 5 Changing Your Cash

More information

Business Manager Company Administrator s Guide Peoples Bank Customer Support 800.584.8859

Business Manager Company Administrator s Guide Peoples Bank Customer Support 800.584.8859 Peoples Bank Business Manager Company Administrator s Guide Peoples Bank Customer Support 800.584.8859 Revised 08/2012 Table of Contents About Business Manager... 4 Overview... 4 Access Business Manager...

More information

Updated 08/2015. Wire Transfer User Guide

Updated 08/2015. Wire Transfer User Guide Updated 08/2015 Wire Transfer User Guide Wire Transfers The Wire section provides you with the ability to create one-time wires or set up template-based wires for ongoing use. Wiring Funds The tasks you

More information

Cash Management. Getting Started Guide

Cash Management. Getting Started Guide Cash Management Getting Started Guide Table of Contents Accessing Cash Management Online... 3 Multifactor Authentication... 3 Navigation... 5 Administration... 5 Manage Users... 6 User Activity Reports...

More information

CCD and PPD Payment and Collection

CCD and PPD Payment and Collection ACH Payments Guide Table of Contents CCD and PPD Payment and Collection... 3 Payment Templates... 3 Collection Templates... 5 Approving ACH Template Requests... 7 Canceling ACH Template Requests... 7 About

More information

BUSINESS NETTELLER ONLINE BANKING USER GUIDE

BUSINESS NETTELLER ONLINE BANKING USER GUIDE BUSINESS NETTELLER ONLINE BANKING USER GUIDE Revised 6.5.2013 TABLE OF CONTENTS Login Process...1 Cash Management User Login...2 Cash Management User Single Sign-on...3 Multi-Factor Authentication...4

More information

Business Online. Quick Reference Guide

Business Online. Quick Reference Guide Business Online Quick Reference Guide . All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it

More information

First Financial Bank Online Banking Quick Reference. February, 2013

First Financial Bank Online Banking Quick Reference. February, 2013 February, 2013 PURPOSE... 2 SUPPORT... 2 ACCESSING ONLINE BANKING... 2 Getting to the Online Banking Site... 2 Requesting Enrollment in Online Banking... 2 Logging in for the First Time... 2 Registering

More information

User Guide for Consumers & Business Clients

User Guide for Consumers & Business Clients Online Banking from Capital City Bank User Guide for Consumers & Business Clients Revised February 2015 www.ccbg.com/upgrade Contents Overview... 4 Exploring the Home Page... 5 Menu... 6 Accounts... 7

More information

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide First Security Bank Retail User Guide Rev: 09/23/2015 UUX Support Overview About the Unified User Experience (UUX) Hardware and software requirements Exploring the Accounts page Accounts The Menu The Sidebar

More information

User Guide ACH and Wire Transfer

User Guide ACH and Wire Transfer ONLINE CASH MANAGEMENT User Guide ACH and Wire Transfer Put the power to manage your business accounts where it should be... in your hands. TABLE OF CONTENTS Log In Process... 1 Company Login... 1 Cash

More information

SYSTEM LOGIN/PASSWORD SUPPORT

SYSTEM LOGIN/PASSWORD SUPPORT SYSTEM LOGIN/PASSWORD SUPPORT Why am I unable to log into the system? What if I forgot my password? Why do I need to create Security Questions/Answers? Why does it ask me if I want to remember this computer?

More information

Internet Banking Basics. Online Banking Basics. Welcome

Internet Banking Basics. Online Banking Basics. Welcome Online Banking Basics Welcome Internet Banking Basics Welcome to online banking, Please take a moment to acquaint yourself with this online help system. General topics are presented below as jump links

More information

TABLE OF CONTENTS. Business ebanking - Alerts Set Up

TABLE OF CONTENTS. Business ebanking - Alerts Set Up TABLE OF CONTENTS About Alerts... 2 Reading Received Alert Messages... 2 Subscribing to Account and Non-account Alerts... 3 Subscribing to Custom Alerts... 4 Changing Alert Subscriptions... 5 Deleting

More information

Wire Transfer. itreasury Module User Guide. It s time to expect more. Regions Bank 032013. Member FDIC

Wire Transfer. itreasury Module User Guide. It s time to expect more. Regions Bank 032013. Member FDIC Wire Transfer itreasury Module User Guide It s time to expect more. Regions Bank 032013 Member FDIC 1 Welcome to Regions itreasury Welcome to Regions itreasury online banking. The itreasury suite of services

More information

Electronic Banking Cash Manager User Guide

Electronic Banking Cash Manager User Guide Electronic Banking Cash Manager User Guide Table of Contents Logging In... 1 Changing Your Password... 2 Cash User Login Screen... 3 Cash Management User Single Sign On... 4 Navigation... 5 Account Listing

More information

Published by Murphy & Company, Inc. 13610 Barrett Office Dr Suite 206 St. Louis, MO 63012 www.mcompany.com

Published by Murphy & Company, Inc. 13610 Barrett Office Dr Suite 206 St. Louis, MO 63012 www.mcompany.com Published by Murphy & Company, Inc. 60 Barrett Office Dr Suite 06 St. Louis, MO 60 www.mcompany.com 007-05 Murphy & Company, Inc. Microsoft, Windows, Excel, and Internet Explorer are registered trademarks

More information

Payments & Transfers ACH

Payments & Transfers ACH Payments & Transfers ACH Online Banking Payments & Transfers ACH Online Banking / 2 Module Outline Introduction... 1 Slide 1: Module Overview... 3 Payments & Transfers - ACH... 4 Slide 2: ACH General Information...

More information

Business Online Banking Quick Users Guide

Business Online Banking Quick Users Guide Business Online Banking Quick Users Guide Business Online Banking Quick Users Guide Table of Contents Overview 2 First Time Login 2 Security 4 Contact Points 4 Registering your Browser / Computer 5 Adding,

More information

USER MANUAL FOR INTERNET BANKING (IB) SERVICE

USER MANUAL FOR INTERNET BANKING (IB) SERVICE USER MANUAL FOR INTERNET BANKING (IB) SERVICE Content: Introduction and General questions. Accessing and using Internet Banking. 1. Log In, Log Out and Printing screen/transaction information 2. Inquiries

More information

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips.

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Online Banking & Bill Pay Quick Start Guide Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Welcome -- Online System Security Welcome to Online Banking and Bill Pay! Whether

More information

Account Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments

Account Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments Online Banking Frequently Asked Questions What s changed? Account Activity Transfers/Bill Pay 1 2 3 Maintenance/Services Business Entitlements Business ACH Payments..4..5..6 We are excited to share our

More information

The Wells Fargo Payment Gateway Business Center. User Guide

The Wells Fargo Payment Gateway Business Center. User Guide The Wells Fargo Payment Gateway Business Center User Guide Contents 1 Introduction 1 About the Wells Fargo Payment Gateway service Business Center 1 About this guide 2 Access the Business Center 2 Log

More information

Business Online Banking & Bill Pay Guide to Getting Started

Business Online Banking & Bill Pay Guide to Getting Started Business Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Business Online Banking. Whether you re

More information

Account Access User Guide

Account Access User Guide Account Access User Guide Available within AgriPoint How to manage your accounts online, anytime, anywhere. Rev. 10/12/2015 This guide is designed to familiarize you with the features and options available

More information

ACHieve Access 4.3 User Guide for Corporate Customers

ACHieve Access 4.3 User Guide for Corporate Customers ACHieve Access 4.3 User Guide for Corporate Customers January 2015 Citizens Bank 1 February 2015 Table of Contents SECTION 1: OVERVIEW... 4 Chapter 1: Introduction... 5 How to Use This Manual... 5 Overview

More information

I. Simplifying Payment Processing. II. Authorizing Your Transactions Correctly page 6

I. Simplifying Payment Processing. II. Authorizing Your Transactions Correctly page 6 Welcome to PaySimple! Congratulations on choosing PaySimple for all your payment processing needs! You will quickly notice that billing and collections is transformed into an effortless process. With PaySimple,

More information

Online Services User Guide

Online Services User Guide Online Services User Guide Welcome to online banking! Whether you re online or using a mobile device, access your accounts whenever and wherever it s convenient for you. Log In: BankMidwest.com Online

More information

User Manual. Online Treasury Manager: ACH Initiation

User Manual. Online Treasury Manager: ACH Initiation User Manual Online Treasury Manager: ACH Initiation Table of Contents OVERVIEW...1 System Access... 1 Login/Logout Procedures... 2 Online Treasury Manager Modules... 2 Accessing Images... 3 System Availability

More information

Online Banking Business Payments Guide

Online Banking Business Payments Guide Online Banking Business Payments Guide Version 6.3 3/2015 The Bank that Service Built Member FDIC Table of Contents Benefits, Terms and Definitions... 4 Administration... 5 Adding A New Business User...

More information

Account Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments

Account Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments Online Banking Frequently Asked Questions What s changed? Account Activity Transfers/Bill Pay Maintenance/Services Business Entitlements 1 2 3..4..5 Business ACH Payments..6 We are excited to share our

More information

Contents. 4 Welcome to ATBOnline Business. 5 How to Use This Guide

Contents. 4 Welcome to ATBOnline Business. 5 How to Use This Guide Contents 4 Welcome to ATBOnline Business 5 How to Use This Guide 6 Roles and Entitlements in ATBOnline Business 6 Administrator Role 6 User Roles 6 Transaction Limits 7 User Procedures 7 Accessing ATBOnline

More information

What s Inside. Welcome to Busey ebank

What s Inside. Welcome to Busey ebank What s Inside Security............................ Getting Started...................... 5 Account Access...................... 6 Account Detail...................... 7 Transfer Funds......................

More information

peoplesbancorp.com 800.374.6123 Option 6 Business Online Banking User Guide

peoplesbancorp.com 800.374.6123 Option 6 Business Online Banking User Guide peoplesbancorp.com 800.374.6123 Option 6 Business Online Banking User Guide BUSINESS ONLINE BANKING USER GUIDEQuickBooks Windows 2009-2011 OVERVIEW The information in this User Guide will concentrate on

More information

Premium ebusiness Banking User Guide

Premium ebusiness Banking User Guide Premium ebusiness Banking User Guide Welcome: Welcome to Chemical Bank s ebusiness Banking system. With ebusiness Banking, you can access your accounts 24-hours a day, seven days a week; anywhere an Internet

More information

BUSINESS ONLINE BANKING CASH MANAGEMENT USER GUIDE

BUSINESS ONLINE BANKING CASH MANAGEMENT USER GUIDE BUSINESS ONLINE BANKING CASH MANAGEMENT USER GUIDE TABLE OF CONTENTS LogIn Process...1 Company Login... 1 Cash User Login... 3 Cash Management User Single Sign On... 4 Navigation...5 Account Listing Page...6

More information

Online and Mobile Banking User Guide and FAQs

Online and Mobile Banking User Guide and FAQs Online and Mobile Banking User Guide and FAQs First Time Online Banking Enrollment... 1 Enhanced Multi-Factor Authentication emfa... 2 Browser Compatibility... 8 edocuments... 9 Summary/Home... 9 Alerts...12

More information

Reporting User Guide. Version Oct 2011 Page 1 of 65

Reporting User Guide. Version Oct 2011 Page 1 of 65 Version Oct 2011 Page 1 of 65 Table of Contents Purpose...3 1. Quick Balances...3 1.1. Quick Balances Setup...3 2. Scheduled Statement Reporting...5 2.1. Scheduled Daily Operating Account Statement...5

More information

Contact Treasury Management Support: 866-563-1010 (toll free) Monday through Friday, 7:30 am 5:30 pm (Pacific Time) TreasuryManagement@umpquabank.

Contact Treasury Management Support: 866-563-1010 (toll free) Monday through Friday, 7:30 am 5:30 pm (Pacific Time) TreasuryManagement@umpquabank. Contact Treasury Management Support: 866-563-1010 (toll free) Monday through Friday, 7:30 am 5:30 pm (Pacific Time) TreasuryManagement@umpquabank.com Updated October 2013 - TreasuryPro 3.8 Contents Welcome...

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

Once you are logged in to Online Banking Cash Management, you will be directed to the Online Banking main page.

Once you are logged in to Online Banking Cash Management, you will be directed to the Online Banking main page. Online ACH Once you are logged in to Online Banking Cash Management, you will be directed to the Online Banking main page. Click on the ACH tab to navigate between ACH functions. This will direct you to

More information

Welcome to Highlands State Bank Internet Banking Center. Important Information for New Users. System Security and Browser Information

Welcome to Highlands State Bank Internet Banking Center. Important Information for New Users. System Security and Browser Information Welcome to Highlands State Bank Internet Banking Center You must have a deposit account, loan account or a Highlands State Bank ATM/Debit Card to enroll in Internet Banking. We are sure you will find Internet

More information

VELOCITY@OCBC 2.0 BUSINESS INTERNET BANKING USER GUIDE

VELOCITY@OCBC 2.0 BUSINESS INTERNET BANKING USER GUIDE VELOCITY@OCBC 2.0 BUSINESS INTERNET BANKING USER GUIDE 1 of 131 1 Contents 1. Log in to Velocity@ocbc 2.0 4 2. View Trade Finance portfolio 12 3. View and download a bank statement 15 4. Create a Letter

More information

Website Administration Security Guide

Website Administration Security Guide Website Administration Security Guide September 2012 TABLE OF CONTENTS Introduction... 1 General Overview... 1 System Requirements... 1 Important Administrator Terms... 2 Security Services Administration...

More information

Our website Internet Banking

Our website Internet Banking Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3

More information

Swedbank Business Internet Banking User Manual

Swedbank Business Internet Banking User Manual Swedbank Business Internet Banking User Manual Content Introduction 1. HOW TO START 1.1 USING INTERNET BANKING 1.2 TERMINATING INTERNET BANKING SESSION 2. INTERNET BANKING SECURITY 2.1 PASSWORD SYSTEM

More information

BANKOH BUSINESS CONNECTIONS WIRE TRANSFER GUIDE

BANKOH BUSINESS CONNECTIONS WIRE TRANSFER GUIDE BANKOH BUSINESS CONNECTIONS WIRE TRANSFER GUIDE Revision 2/2013 1 of 35 Contents GENERAL INFORMATION... 3 Wire Transfers... 3 Types of Wires... 3 Wire Templates... 3 Bankoh Business Connections Wire Cut-off

More information

A Quick and Easy Guide to PERSONAL ONLINE BANKING

A Quick and Easy Guide to PERSONAL ONLINE BANKING A Quick and Easy Guide to PERSONAL ONLINE BANKING WELCOME Whether you re at home, at work or on the road, BancFirst is available 4 hours a day, 7 days a week with Personal Online Banking. These services

More information

Error! Bookmark not defined. Error! Bookmark not defined. Resetting Cash Users

Error! Bookmark not defined. Error! Bookmark not defined. Resetting Cash Users F I RST SOUTH BANK C A S H MANAGEMENT USER GUIDE TABLE OF CONTENTS LogIn Process... Error! Bookmark not defined. Company Login... Error! Bookmark not defined. Cash User Login... 2 Cash Management User

More information

Direct Deposit of Payroll Cash Concentration and Disbursement Consumer Debits and Credits. About ACH

Direct Deposit of Payroll Cash Concentration and Disbursement Consumer Debits and Credits. About ACH Automated Clearing House (ACH) Payments Use ACH to make a wide variety of payment types. Each data entry screen is specifically designed for a different kind of payment. Payment types, also called applications,

More information

evantage is free and available to all clients of Equity Trust Company. All you have to do is enroll into evantage to gain access to it.

evantage is free and available to all clients of Equity Trust Company. All you have to do is enroll into evantage to gain access to it. evantage Information - General Information On this page: evantage Information - General Information Overview What can evantage do (features) Hours of operation Who is eligible to enroll When is the account

More information

Secure Message Center User Guide

Secure Message Center User Guide Secure Message Center User Guide Using the Department of Banking Secure Email Message Center 2 Receiving and Replying to Messages 3 Initiating New Messages 7 Using the Address Book 9 Managing Your Account

More information

Personal Online Banking & Bill Pay. Guide to Getting Started

Personal Online Banking & Bill Pay. Guide to Getting Started Personal Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Online Banking. Whether you re at home,

More information

Supply Chain Finance WinFinance

Supply Chain Finance WinFinance Supply Chain Finance WinFinance Customer User Guide Westpac Banking Corporation 2009 This document is copyright protected. Apart from any fair dealing for the purpose of private study, research criticism

More information

How do I contact someone if my question is not answered in this FAQ?

How do I contact someone if my question is not answered in this FAQ? Help Where may I find the answers to my Internet Banking questions? How do I contact someone if my question is not answered in this FAQ? Enrolling How do I enroll in Internet Banking? Logging In How do

More information

SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK

SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK INTERNET BANKING QUICK START GUIDE: Overview Welcome to CentralNET, the online banking services of Central Bank. Our family of Central Bancshares,

More information

Health Savings Account Contribution Guide Version 7.0

Health Savings Account Contribution Guide Version 7.0 Health Savings Account Contribution Guide Version 7.0 Page 1 Introduction... 3 Getting started... 3 Step 1 Sign up for the Account Number File (ANF)... 3 Step 2 Select a contribution method... 4 Step 3

More information

Introduction to Client Online. Factoring Guide

Introduction to Client Online. Factoring Guide Introduction to Client Online Factoring Guide Contents Introduction 3 Preparing for Go live 3 If you have any questions 4 Logging In 5 Welcome Screen 6 Navigation 7 Navigation continued 8 Viewing Your

More information

Sample- for evaluation purposes only! Outlook Web App. TeachUcomp, Inc. A Presentation of TeachUcomp Incorporated. Copyright TeachUcomp, Inc.

Sample- for evaluation purposes only! Outlook Web App. TeachUcomp, Inc. A Presentation of TeachUcomp Incorporated. Copyright TeachUcomp, Inc. A Presentation of TeachUcomp Incorporated. Copyright TeachUcomp, Inc. 2015 Outlook Web App TeachUcomp, Inc. it s all about you Copyright: Copyright 2015 by TeachUcomp, Inc. All rights reserved. This publication,

More information

Online Banking User Guide

Online Banking User Guide TABLE OF CONTENTS TABLE OF CONTENTS... 1 INTRODUCTION... 4 QUICK REFERENCE... 4 LOG ON... 4 SECURITY PROFILE... 4 ENTITLEMENTS... 4 LOG ON... 5 ENTER YOUR USERNAME... 5 REVIEW SECURE IMAGE AND PHRASE,

More information

Internet Banking User Guide

Internet Banking User Guide Internet Banking User Guide Jack Henry & Associates, Inc. 2011.11 Contents Login... 1 Login Screen... 1 Password Change... 2 Watermark Selection... 2 Multi-Factor Authentication Security Question Selection...

More information

A QUICK AND EASY GUIDE TO CITY NATIONAL BUSINESS ONLINE

A QUICK AND EASY GUIDE TO CITY NATIONAL BUSINESS ONLINE A QUICK AND EASY GUIDE TO CITY NATIONAL BUSINESS ONLINE WELCOME Welcome to City National Business Online, available to you 24 hours a day, seven days a week. This guide will help you navigate the Business

More information

EMC Documentum Webtop

EMC Documentum Webtop EMC Documentum Webtop Version 6.5 User Guide P/N 300 007 239 A01 EMC Corporation Corporate Headquarters: Hopkinton, MA 01748 9103 1 508 435 1000 www.emc.com Copyright 1994 2008 EMC Corporation. All rights

More information

Secure Email Client Guide

Secure Email Client Guide PRESIDIO BANK 33 Secure Email Client Guide THE BUSINESS BANK THAT WORKS 8/2013 Table of Contents Introduction.....3 Our Responsibility to Protect Confidential Information....4 Registering and Accessing

More information

Apple Bank Online Banking Guide

Apple Bank Online Banking Guide Apple Bank Online Banking Guide 24/7 Banking Financial Management Funds Transfer Bill Payment Convenient, Easy to Use Secure Table of Contents Online Banking Overview - Convenient, Easy, Secure 1 Registration

More information

MyState Business Internet Banking User Guide

MyState Business Internet Banking User Guide MyState Business Internet Banking User Guide 1 Welcome to MyState Business Internet Banking The following links and information will help you make the most of your MyState Business Internet Banking. Contents

More information

emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd

emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as a

More information

Online Banking Features

Online Banking Features Online Banking Features Additional information on Online Banking, Mobile Banking, Money Desktop, and Remote Check Deposit can be found at TampaBayFederal.com Accounts Summary The Accounts tab will show

More information

Business Online ACH User Guide

Business Online ACH User Guide Table of Contents ACH Definitions... 2 Managing Payees... 5 Importing an ACH File... 7 Editing a Payee s Details... 9 Sending a Prenote... 10 Deleting a Payee... 11 Submitting the ACH File... 12 Viewing

More information

/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175

/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175 / 1 Online Banking User Guide SouthStateBank.com / (800) 277-2175 Welcome Thank you for using South State s Online Banking. Whether you are a first time user or an existing user, this guide will walk you

More information

ELECTRONIC FEDERAL TAX PAYMENT SYSTEM BATCH PROVIDER SOFTWARE USER MANUAL

ELECTRONIC FEDERAL TAX PAYMENT SYSTEM BATCH PROVIDER SOFTWARE USER MANUAL ELECTRONIC FEDERAL TAX PAYMENT SYSTEM BATCH PROVIDER SOFTWARE USER MANUAL CONTENTS SECTION NAME Click on any section title to go directly to that page 1 Introduction 1.1 Welcome to EFTPS 1.1.1 Who should

More information

ACH Services & Payments

ACH Services & Payments ACH Services & Payments itreasury Module User Guide It s time to expect more. Regions Bank 032013 Member FDIC 1 Welcome to Regions itreasury Welcome to Regions itreasury online banking. The itreasury suite

More information

Presents: A User Guide To. WebLink

Presents: A User Guide To. WebLink Presents: A User Guide To WebLink Table of Contents BTC INTERNET ACCESS 1 Welcome to WebLink. 1 Internet Explorer Browser Settings.. 2 Accessing Your Portfolio / First Time Log On 4 WebLink Features..

More information

CoreFirst Bank & Trust s Online Banking Retail User s Guide Version 3.0

CoreFirst Bank & Trust s Online Banking Retail User s Guide Version 3.0 CoreFirst Bank & Trust s Online Banking Retail User s Guide Version 3.0 CoreFirst Bank & Trust User Guide 1 OVERVIEW General Navigation Information: Supports backward and forward browser navigation Print

More information

User Guide Electronic Funds Transfer (EF T) Service

User Guide Electronic Funds Transfer (EF T) Service User Guide Electronic Funds Transfer (EF T) Service Contents What You Need to Know About ATB s EFT Service 4 Funding EFT Files 4 1.Liquidity Limit 4 2.Exchange Funding 5 Limits 5 1.File Limits 6 2.Limits

More information

Netteller: Online Banking User Guide

Netteller: Online Banking User Guide Netteller: Online Banking User Guide Welcome to Manhattan Bank s Online Banking System Netteller. Netteller is a safe, secure and reliable way to access your account any time and anywhere you choose. Now,

More information

ACH USER GUIDE. Creating an ACH Batch CASH MANAGEMENT SERVICES

ACH USER GUIDE. Creating an ACH Batch CASH MANAGEMENT SERVICES Creating an ACH Batch 1. Once you are logged into your Online Banking account, select Cash Management, ACH, and then ACH Batch on the main navigation menu. Then follow the easy steps below to create a

More information

Eastern Bank TreasuryConnect Money Transfer User Manual

Eastern Bank TreasuryConnect Money Transfer User Manual Eastern Bank TreasuryConnect Money Transfer User Manual This user manual provides instructions for setting up new users and accessing services found within the Money Trans Admin group and the Money Transfer

More information

Resource Online User Guide JUNE 2013

Resource Online User Guide JUNE 2013 Resource Online User Guide JUNE 2013 CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

More information

Optum Patient Portal. 70 Royal Little Drive. Providence, RI 02904. Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13

Optum Patient Portal. 70 Royal Little Drive. Providence, RI 02904. Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13 Optum Patient Portal 70 Royal Little Drive Providence, RI 02904 Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13 Table of Contents 1 Patient Portal Activation...1 1.1 Pre-register a Patient...1

More information

NETWRIX IDENTITY MANAGEMENT SUITE

NETWRIX IDENTITY MANAGEMENT SUITE NETWRIX IDENTITY MANAGEMENT SUITE FEATURES AND REQUIREMENTS Product Version: 3.3 February 2013. Legal Notice The information in this publication is furnished for information use only, and does not constitute

More information

The Union Bank Marksville, LA Bonjour Banking. Quick Reference Guide

The Union Bank Marksville, LA Bonjour Banking. Quick Reference Guide The Union Bank Marksville, LA Bonjour Banking Quick Reference Guide Login When customer accesses the bank s website (www.union-bank.com), customer will notice the above logon box in the top left hand side

More information

Business Mobile Banking

Business Mobile Banking Business Mobile Banking Union Bank & Trust Business Mobile Application User Guide Contents Overview... 2 Security... 2 Requirements... 3 Downloading the App... 3 Logging In... 4 One-time Passcode Entry...

More information

Our website Internet Banking

Our website Internet Banking Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3

More information

The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen.

The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen. PaymentNet Cardholder Quick Reference Card Corporate Card ffwelcome to PaymentNet The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen. PaymentNet

More information

TRUST Online u s e r g u i d e v e r s i o n 8. 4 O c t o b e r 2 0 1 3

TRUST Online u s e r g u i d e v e r s i o n 8. 4 O c t o b e r 2 0 1 3 TRUSTOnline u s e r g u i d e version 8.4 October 2013 TABLE of CONTENTS Access Trust Online... 1 Login to Trust Online... 1 Enhanced Authentication Login... 3 Select an Account... 5 Locate an Account...

More information

Contents. Park Sterling Bank 2

Contents. Park Sterling Bank 2 Contents View Accounts... 4 Account Summary... 4 Details and Transactions... 5 Download Transactions... 6 Download Types... 7 Transfer Funds... 8 Making a Loan Payment... 9 Pending Transfers and History...

More information

Sophos Mobile Control Startup guide. Product version: 3

Sophos Mobile Control Startup guide. Product version: 3 Sophos Mobile Control Startup guide Product version: 3 Document date: January 2013 Contents 1 About this guide...3 2 What are the key steps?...5 3 Log in as a super administrator...6 4 Activate Sophos

More information

Commercial Online Banking Frequently Asked Questions Bryn Mawr Trust Company

Commercial Online Banking Frequently Asked Questions Bryn Mawr Trust Company Commercial Online Banking Frequently Asked Questions Bryn Mawr Trust Company Bryn Mawr Trust Company August 2015 Page 1 of 9 CONTENTS Contents... 2 IMPORTANT NEWS!... 3 Fees and Enrollment... 3 Q&A: Commercial

More information

FINRA DR Portal. User Guide for Arbitration and Mediation Case Participants

FINRA DR Portal. User Guide for Arbitration and Mediation Case Participants FINRA DR Portal for Arbitration and Mediation Case Participants December 2015 Disclaimer These materials are for training and instructional purposes only. No part of this publication may be reproduced,

More information

Macquarie online banking guide. Macquarie Cash Management Account

Macquarie online banking guide. Macquarie Cash Management Account Macquarie online banking guide Macquarie Cash Management Account Contents Welcome Accessing online banking for the first time Home 3 Managing your profile 4 Managing your accounts 5 Transaction history

More information

Sophos Mobile Control Startup guide. Product version: 3.5

Sophos Mobile Control Startup guide. Product version: 3.5 Sophos Mobile Control Startup guide Product version: 3.5 Document date: July 2013 Contents 1 About this guide...3 2 What are the key steps?...5 3 Log in as a super administrator...6 4 Activate Sophos Mobile

More information

A Quick and Easy Guide to Business Online Banking. By Paul A. Murphy

A Quick and Easy Guide to Business Online Banking. By Paul A. Murphy A Quick and Easy Guide to Business Online Banking By Paul A. Murphy A Quick and Easy Guide to Business Online Banking Welcome Welcome! Whether you re at home, at work or on the road, we are here for you

More information

Vodafone Bulk Text. User Guide. Copyright Notice. Copyright Phonovation Ltd

Vodafone Bulk Text. User Guide. Copyright Notice. Copyright Phonovation Ltd Vodafone Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as

More information

Common Questions about NetTeller Internet Banking

Common Questions about NetTeller Internet Banking Common Questions about NetTeller Internet Banking 1. What is NetTeller Online Banking? NetTeller Online Banking allows our customers a secure and convenient access to their accounts using the Internet

More information

ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015

ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015 ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015 2 Contents Welcome 3 1. Getting Started 4 1.1 Virtual Terminal Activation 4 2. Configuring the Virtual Terminal 7 2.1 General Settings

More information