Quick Reference Guide

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1 Quick Reference Guide Business Internet Banking COMMERCIAL BANKING 3

2 Summary of Business Internet Banking functionalities Utilities Authorisation module Access and security controls Cash Management Account information Term deposits Intra-company transfers Telegraphic transfers Local payments (MEPS) GIRO payments Bill payments Cashier s orders Demand drafts Order cheque books Stop cheque service Trade Services Trade account information Facilities reporting Import Documentary Credit transactions Import Bill instructions Export DC transfers 4

3 Contents Introduction 3 Getting started (i) How do I register for Business Internet Banking? 4 (ii) How do I log on? 8 (iii) How do I log on if I have forgotten my password? 11 Access and security controls (i) How do I create Secondary Users? 15 (ii) How do I delegate rights to Primary and Secondary Users? 21 (iii) How do I set up the authorisation matrix for the company accounts? 28 (iv) How do I check the activities of the various users? 33 Authorisation (i) How do I authorise a transaction? 34 (ii) How do I authorise a change in the Access and Security profile? 38 (iii) How do I authorise a Trade instruction? 41 Cash transactions (i) How do I open a term deposit? 45 (ii) How do I change maturity instructions for term deposits? 46 1

4 Contents (iii) How do I transfer funds between my HSBC Singapore accounts? 48 (iv) How do I perform a bill payment? 51 (v) How do I perform a Telegraphic transfer? 57 (vi) How do I perform a MEPS payment? 60 (vii) How do I set up GIRO beneficiaries? 63 (viii) How do I perform a GIRO payment? 65 (ix) How do I set up a GIRO template? 69 Trade transactions (i) How do I set up an applicant list? 72 (ii) How do I create a Documentary Credit application? 74 (iii) How do I save my beneficiary details? 76 (iv) How do I get assistance with clauses? 77 (v) How do I save a Documentary Credit application as a template? 79 (vi) How do I print a copy of the Documentary Credit? 80 (vii) How do I submit an Import Bill instruction? 82 2 (viii) How do I perform a Documentary Credit transfer? 84

5 Introduction This guide has been designed to assist you in areas where you may need help using the features of Business Internet Banking. Before using this guide, please activate your Business Internet Banking service according to the instructions received with the Security Device. You will also be able to gain assistance from the help notes accessible by clicking on the <Help> button at the top right hand corner of every Business Internet Banking web page. If you require further assistance, please call our Corporate Call Centre on (Singapore) or (65) (overseas). 3

6 Getting started (i) How do I register for Business Internet Banking? You can register for Business Internet Banking at using the 10-digit ID printed in the letter and a separate PIN. Step 1 Enter the 10-digit ID here. Step 2 Enter your PIN or Activation code here. Getting started 4

7 Getting started How do I register for Business Internet Banking? Step 3 Create a username we will use to identify you when you log on to Business Internet Banking. 5 Getting started

8 Getting started How do I register for Business Internet Banking? Step 4 Create a password you will use to authenticate your username. Getting started 6

9 Getting started How do I register for Business Internet Banking? Step 5 Set up your password reset questions and answers. 7 Getting started

10 Getting started (ii) How do I log on? You can log on to Business Internet Banking at using the username and password you created during registration. Step 1 Enter your username here. Getting started 8

11 Getting started How do I log on? Step 2 Enter your password here. 9 Getting started

12 Getting started How do I log on? If this is the first time you re logging on, you need to activate your Security Device. If this is not the first time you re logging on, you only need to enter your username, password and security code to access Business Internet Banking. Step 3 Enter your Security Device number without hyphens. Step 4 Press the grey button on your Security Device to obtain a security code and input here. Getting started 10

13 Getting started (iii) How do I log on if I have forgotten my password? Step 1 Click on Forgotten your password? to answer your password reset questions. 11 Getting started

14 Getting started How do I log on if I have forgotten my password? You may reset your password online by correctly answering your password reset questions. Step 2 Create a new password that will be effective on your next log-on. Getting started 12

15 Getting started How do I log on if I have forgotten my password? If you are unable to answer your password reset questions, you must submit a password activation request. Step 3 Create a new password you wish to use. Step 4 Set up your new password reset questions and answers. 13 Getting started

16 Getting started How do I log on if I have forgotten my password? Please note your password reset reference number. Your new password will be activated upon positive verification of your signature. Step 5 Please record your password reset reference number. Step 6 Primary Users must print, sign and send us the password activation request within 10 days. Secondary Users should get their Primary Users to send us a message via Business Internet Banking quoting the username and password reset reference number. Getting started 14

17 Access and security controls (i) How do I create Secondary Users? Please note that Secondary Users are not allowed to authorise transactions on Business Internet Banking. Step 1 Click on Access and Security followed by Create New User. Step 2 Enter name of your Secondary User here. Step 3 Enter ID number of your Secondary User here. 15 Access and security controls

18 Access and security controls How do I create Secondary Users? Access and security controls 16 Step 4 Please delegate rights accordingly and click on <Proceed> at the bottom of the page.

19 Access and security controls How do I create Secondary Users? Step 5 After completing User Profile, click on <Create>. 17 Access and security controls

20 Access and security controls How do I create Secondary Users? Step 6 Please review all your Secondary User s details and click on <Confirm> to continue. Access and security controls 18

21 Access and security controls How do I create Secondary Users? For sole primary authorisers, the creation will be effected immediately. For dual primary authorisers, the creation will be submitted for second authorisation. Step 7 Please key in the Security Code from your Security Device and click on <Confirm> to continue. 19 Access and security controls

22 Access and security controls How do I create Secondary Users? Please note down this information and pass it to your Secondary User. He/She may proceed to activate him/herself upon receipt of the PIN or Activation code. Access and security controls 20 Step 8 When the Secondary User has been created an acknowledgement page, which contains the 10-digit ID, will be displayed.

23 Access and security controls (ii) How do I delegate rights to Primary and Secondary Users? Step 1 Click on Access and Security followed by View/Change/ Delete User. Step 2 Select the name of the user you would like to delegate rights to. 21 Access and security controls

24 Access and security controls How do I delegate rights to Primary and Secondary Users? Access and security controls 22 Step 3 Click on <Change> at the bottom of the page and delegate the various rights accordingly.

25 Access and security controls How do I delegate rights to Primary and Secondary Users? Step 4 After completing changes to User Profile, click on <Proceed> at the bottom of the page. 23 Access and security controls

26 Access and security controls How do I delegate rights to Primary and Secondary Users? Step 5 If the user is to be a signatory on Business Internet Banking, please delegate either A or B signatory. Please note that Secondary Users are not allowed to authorise transactions on Business Internet Banking. Access and security controls 24 Step 7 Click on <Proceed> to continue. Step 6 Under Daily Limit section, indicate the maximum amount for the user to transact in a day for the various types of payment. Note that the amount(s) should not exceed the Daily Authorisation Limit stated in your application form.

27 Access and security controls How do I delegate rights to Primary and Secondary Users? Step 8 Click on <Confirm> at the bottom of the page. 25 Access and security controls

28 Access and security controls How do I delegate rights to Primary and Secondary Users? For sole primary authorisers, the change will be effected immediately. For dual primary authorisers, the change will be submitted for second authorisation. Access and security controls 26 Step 9 Please key in the security code from your Security Device and click on <Confirm> to continue.

29 Access and security controls How do I delegate rights to Primary and Secondary Users? When the delegate rights have been changed successfully, an acknowledgement page will be displayed. 27 Access and security controls

30 Access and security controls (iii) How do I set up the authorisation matrix for the company accounts? Step 1 Click on Access and Security followed by Account Control Set up and Change. Access and security controls 28 Step 2 Select the account that you would like to set up the authorisation matrix for.

31 Access and security controls How do I set up the authorisation matrix for the company accounts? Your list of Primary Users who have been delegated signatory rights on Business Internet Banking. Step 3 Fill in the authorisation matrix, and click on <Proceed>. 29 Access and security controls

32 Access and security controls How do I set up the authorisation matrix for the company accounts? Access and security controls 30 Step 4 Please review authorisation matrix set-up and click on <Confirm> to continue.

33 Access and security controls How do I set up the authorisation matrix for the company accounts? For sole primary authorisers, the authorisation matrix set-up will be effected immediately. For dual primary authorisers, the authorisation matrix set-up will be submitted for second authorisation. Step 5 Please key in the security code from your Security Device and click on <Confirm> to continue. 31 Access and security controls

34 Access and security controls How do I set up the authorisation matrix for the company accounts? When the authorisation matrix has been set up successfully, an acknowledgement page will be displayed. Access and security controls 32

35 Access and security controls (iv) How do I check the activities of the various users? Step 1 Click on Access and Security followed by Activity Log. Step 2 Click on the underlined dates to get further information on the activity/transaction. 33 Access and security controls

36 Authorisation (i) How do I authorise a transaction? Step 1 To authorise a transaction, click on Authorisation followed by Instructions Pending. Step 2 Click on the account name to select the account that you want to authorise transactions from. Authorisation 34

37 Authorisation How do I authorise a transaction? Step 3 Click on the underlined transaction date to view the instruction details. 35 Authorisation

38 Authorisation How do I authorise a transaction? Step 4 Please review transaction details and click on <Authorise> to continue. Authorisation 36

39 Authorisation How do I authorise a transaction? When prompted, please key in the security code from your Security Device and click <Confirm> to continue. An acknowledgement page will be displayed when the transaction has been authorised successfully. Step 5 Click on <Confirm> to authorise the transaction. 37 Authorisation

40 Authorisation (ii) How do I authorise a change in the Access and Security profile? Step 1 To authorise a change in the Access and Security profile, click on Authorisation followed by Access and Security. Step 2 Click on the date created to view the instruction details. Authorisation 38

41 Authorisation How do I authorise a change in the Access and Security profile? Step 3 Please review the changes submitted for Access and Security profile and click on <Proceed> to continue. 39 Authorisation

42 Authorisation How do I authorise a change in the Access and Security profile? When prompted, please key in the security code from your Security Device and click <Confirm> to continue. An acknowledgement page will be displayed when the Access and Security profile has been authorised successfully. Step 4 Click on <Confirm> to authorise the change in Access and Security profile. Authorisation 40

43 Authorisation (iii) How do I authorise a Trade instruction? Step 1 To authorise a Trade instruction, click on Authorisation followed by Trade Authorisation. Step 2 Click on the account name to view the instruction details or <Select All> to view all pending authorisation items. 41 Authorisation

44 Authorisation How do I authorise a Trade instruction? Step 3 Click on the date created to view the instruction details. Authorisation 42

45 Authorisation How do I authorise a Trade instruction? Step 4 Review the details of the instruction and click on <Authorise> to proceed. 43 Authorisation

46 Authorisation How do I authorise a Trade instruction? An acknowledgement page will be displayed when the Trade instruction has been authorised successfully. Step 5 Click on <Confirm> to authorise the Trade instruction. Authorisation 44

47 Cash transactions (i) How do I open a term deposit? Please note that new term deposits are set up to automatically renew the amount balance and interest for the same period upon maturity. Maturity instructions can be updated from the Update Maturity Instructions screen. Step 1 Click on Accounts followed by Open New Term Deposit. Step 2 Select the desired term and currency of the deposit. Click on <Interest Rate Enquiry> to enquire deposit interest rates. Click on <Check Balance> to check account balance. Step 3 Enter the amount you wish to transfer or deposit. 45 Cash transactions

48 Cash transactions (ii) How do I change maturity instructions for term deposits? Step 1 Click on Update Maturity Instructions. Step 2 Select the term deposit account you wish to update. Cash transactions 46

49 Cash transactions How do I change maturity instructions for term deposits? Please note that the instruction will recur on each and every maturity date. Step 3 Select the desired maturity instruction. 47 Cash transactions

50 Cash transactions (iii) How do I transfer funds between my HSBC Singapore accounts? Step 1 Click on Transfers followed by Make A Transfer. Step 2 Select your HSBC Singapore account number to transfer the funds from. Step 3 Select Linked accounts. Cash transactions 48

51 Cash transactions How do I transfer funds between my HSBC Singapore accounts? Step 4 Select your HSBC Singapore account number to transfer the funds to. For forward-dated transfer, select Transfer later and indicate the date. These fields are only for recurring transfers. If you are not making a recurring transfer, please leave these fields empty. Step 5 Click on <Transfer> at bottom of page after you have input relevant transfer details. 49 Cash transactions

52 Cash transactions How do I transfer funds between my HSBC Singapore accounts? Step 6 Please review transfer details and click on <Confirm> to continue. Cash transactions 50 An acknowledgement page will be displayed when the transfer has been authorised successfully.

53 Cash transactions (iv) How do I perform a bill payment? Step 1 Click on Pay Bills followed by Add Payee. Step 2 Click on the name of the merchant you wish to pay. 51 Cash transactions

54 Cash transactions How do I perform a bill payment? Step 3 Enter your bill account/ reference number correctly to enable your biller to reconcile your payment. Cash transactions 52

55 Cash transactions How do I perform a bill payment? Step 4 Please review bill payee details and click on <Confirm> to continue. When prompted, please key in the security code from your Security Device and click on <Confirm> to continue. An acknowledgement page will be displayed when your bill payee has been added successfully. 53 Cash transactions

56 Cash transactions How do I perform a bill payment? Step 5 After you have added your bill payee successfully, click on Pay Bills followed by Pay A Bill to make the payment. Click on <Check Balance> to check account balance. Step 6 Select the bill payee from the dropdown list. If you wish to pay more than one payee, click on Pay Bills followed by Pay Multiple Bills to make the payments. Cash transactions 54

57 Cash transactions How do I perform a bill payment? For forward-dated payment, select Pay later and indicate the date. These fields are only for recurring payments. If you are not making a recurring payment, please leave these fields empty. Step 7 Click on <Pay> at bottom of page after you have input relevant payment details. 55 Cash transactions

58 Cash transactions How do I perform a bill payment? Step 8 Please review bill payment details and click on <Confirm> to continue. Cash transactions 56 An acknowledgement page will be displayed when your bill payment has been made successfully.

59 Cash transactions (v) How do I perform a Telegraphic transfer? Step 1 Click on Transfers followed by Make a Transfer. Step 2 Under From account, select your HSBC Singapore account number to transfer the funds from. Step 3 Under Transfer to, select Transfer to another bank worldwide. Step 5 Please ensure that the account number is entered as a string of numbers without spaces or punctuation marks. Step 4 Select the Country/territory, City, Bank and branch name from the dropdown list and input relevant transfer details. 57 Cash transactions

60 Cash transactions How do I perform a Telegraphic transfer? Step 6 Select the currency of the transfer from the dropdown list and input relevant transfer details. Step 7 Note the amount indicated will be deducted from your selected debiting account. Step 8 Three selections available for Overseas Charges paid by are namely: Party receiving funds Party sending funds Shared by both parties Cash transactions 58 These fields are only for recurring payments. If you are not making a recurring payment, please leave these fields empty. For forward-dated transfer, select Transfer later and indicate the date.

61 Cash transactions How do I perform a Telegraphic transfer? Step 9 Click on <Transfer> to submit your transfer request or <Save> to save your transfer details as a template for future transfers. Alternatively, you may click on <Transfer & Save> to submit your transfer request and to save your transfer details as a template for future transfers at the same time. Please review transfer details and click on <Confirm> to continue. When prompted, please key in the security code from your Security Device and click on <Confirm> to continue. An acknowledgement page will be displayed when your bill payee has been added successfully. 59 Cash transactions

62 Cash transactions (vi) How do I perform a MEPS payment? Step 1 Click on Transfers followed by Make A Transfer. Step 2 Select Transfer to another bank in Singapore. Cash transactions 60

63 Cash transactions How do I perform a MEPS payment? Step 3 Please ensure that the account number is entered as a string of numbers without spaces or punctuation marks. Step 4 Select the bank that you wish to pay to. For forward-dated transfer, select Transfer later and indicate the date. These fields are only for recurring payments. If you are not making a recurring payment, please leave these fields empty. 61 Cash transactions

64 Cash transactions How do I perform a MEPS payment? Step 5 Click on <Transfer> to submit your transfer request or <Save> to save your transfer details as a template for future transfers. Cash transactions 62 Alternatively, you may click on <Transfer & Save> to submit your transfer request and to save your transfer details as a template for future transfers at the same time. Please review transfer details and click on <Confirm> to continue. When prompted, please key in the security code from your Security Device and click on <Confirm> to continue. An acknowledgement page will be displayed when your bill payee has been added successfully.

65 Cash transactions (vii) How do I set up GIRO beneficiaries? Step 1 Click on GIRO Payments followed by Manage Beneficiaries. Step 2 Click on <Add> to add GIRO beneficiary. 63 Cash transactions

66 Cash transactions How do I set up GIRO beneficiaries? Step 3 Please ensure that the Beneficiary bank code, branch and account number is entered as a string of numbers without spaces or punctuation marks. Step 4 Click on <Proceed> to continue. Cash transactions An acknowledgement page will be displayed when your GIRO beneficiary has been added successfully. To view all your GIRO beneficiaries, click on <GIRO Payments> followed by <Manage Beneficiaries>. 64

67 Cash transactions (viii) How do I perform a GIRO payment? These steps assume that you have added your GIRO beneficiary successfully. These fields are only for recurring payments. If you are not making a recurring payment, please leave these fields empty. Step 1 Click on GIRO Payments followed by Make GIRO Payment to make the payment. Step 2 Please be mindful of the payment cutoff times when entering your value date. Your Reference to the debit account will be reflected in your debiting account s bank statement. Your Reference to all beneficiaries will be the common narrative shown in the bank statements of all your beneficiaries. 65 Cash transactions

68 Cash transactions How do I perform a GIRO payment? Step 3 Select the beneficiaries you wish to pay before you click on <Proceed> to continue. Cash transactions 66

69 Cash transactions How do I perform a GIRO payment? Step 4 Enter the amount you would like to pay each individual GIRO beneficiary. Step 5 Click on <Pay> to proceed. 67 Cash transactions

70 Cash transactions How do I perform a GIRO payment? Step 6 Click on <Confirm> to proceed. Cash transactions When prompted, please key in the security code from your Security Device and click on <Confirm> to continue. An acknowledgement page will be displayed when your GIRO payment has been made successfully. 68

71 Cash transactions (ix) How do I set up a GIRO template? These steps assume that you have set up GIRO beneficiaries. Step 1 Click on GIRO Payments followed by Create Template. Step 2 Enter a name for your GIRO template. 69 Cash transactions

72 Cash transactions How do I set up a GIRO template? Step 3 Select the beneficiaries you wish to include in this template. Step 4 After selection, click on <Proceed> to continue. Cash transactions 70

73 Cash transactions How do I set up a GIRO template? Step 5 Enter the amount for each beneficiary before saving the template. Click on <Confirm> on bottom of the page to continue. An acknowledgement page will be displayed when your GIRO payment template has been saved successfully. You can make payments to saved GIRO templates using the Manage Templates screen. 71 Cash transactions

74 Trade transactions (i) How do I set up an applicant list? Step 1 Click on Trade Services followed by Template and List. Step 2 Click on <Go> to proceed. Trade transactions 72

75 Trade transactions How do I set up an applicant list? Step 3 Enter applicant s short name, applicant s full name and address. Step 4 To set up the applicant s name and address to default, select <Yes> under Default applicant. Step 5 When completed, click on <Save>, then <Confirm> on the next page. 73 Trade transactions

76 Trade transactions (ii) How do I create a Documentary Credit application? Step 1 Click on Trade Services followed by Import Documentary Credits. Step 2 Click on the drop-down menu followed by selecting Create a DC Application. Step 3 Click on <Go> to proceed. Trade transactions 74

77 Trade transactions How do I create a Documentary Credit application? Step 4 Complete the various fields in this page accordingly. Fields in green are mandatory and must be completed in order for user to submit DC application. 75 Trade transactions

78 Trade transactions (iii) How do I save my beneficiary details? Step 1 Beneficiary s name and address can be saved into the Bank s database for future use by clicking on <Save new beneficiary>. Trade transactions 76

79 Trade transactions (iv) How do I get assistance with clauses? Step 1 When there is the word <Search> in the DC application page, click on the red action icon preceding it to select an appropriate standard clause from the pop-up list. 77 Trade transactions

80 Trade transactions How do I get assistance with clauses? Step 2 When there is the word <Search> in the DC application page, click on the red action icon preceding it to select an appropriate standard clause from the pop-up list. Trade transactions 78

81 Trade transactions (v) How do I save a Documentary Credit application as a template? To call up this template in the future, select Create a DC Application using Template after you have clicked on Import Documentary Credits on the navigation bar on your left. Step 1 If you wish to save this template for future use, give a name to this template then click on <Save new template>. 79 Trade transactions

82 Trade transactions (vi) How do I print a copy of the Documentary Credit? Step 1 Click on Trade Services followed by Import Documentary Credits. Step 2 Click on the drop-down menu followed by selecting Change a DC Application. Step 3 Click on <Go> to proceed. Trade transactions 80

83 Trade transactions How do I print a copy of the Documentary Credit? You can either click on the Print icon on the Internet browser or press Ctrl-P to call out the Print Menu. 81 Trade transactions

84 Trade transactions (vii) How do I submit an Import Bill instruction? Step 1 Click on Trade Services followed by Import Bill Instructions. Step 2 Select your import account. Trade transactions 82

85 Trade transactions How do I submit an Import Bill instruction? Step 3 Select the import bill you wish to accept/settle and complete the various fields as necessary on the next page. Please note that overdue items are marked in red and require your attention soonest possible. 83 Trade transactions

86 Trade transactions (viii) How do I perform a Documentary Credit transfer? Step 1 Click on Trade Services followed by Export DC Transfer. Step 2 Click on <Go> to proceed. Trade transactions 84

87 Trade transactions How do I perform a Documentary Credit transfer? Step 3 Click on the Export DC you wish to transfer and select the type of transfer you wish to effect. Step 4 Complete the various fields as necessary on the next page and submit the transaction. 85 Trade transactions

88 Call Click SGH BIB 113 Effective from 16 September Issued by The Hongkong and Shanghai Banking Corporation Limited, which is incorporated in the Hong Kong SAR with limited liability.

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