Business On Line Payments Plus Customer Support Guide

Transcription

1 Business On Line Payments Plus Customer Support Guide This document is published by Bank of Ireland, and both it, and its contents, are the property of Bank of Ireland. This document may not be reproduced or further distributed, in whole or in part, without the express written permission of Bank of Ireland. Page 1 of 14

2 Overview Business On Line Payments Plus (BOL PP) is the channel which will enable you to authorise direct debit files which have been uploaded via Business On Line File Gateway or via Connect: Direct. To access this BOLPP channel you will be required to use a Digipass, a security token, which randomly generates single-use security assess codes for direct debit authorisations and login. This channel will also provide you with two important reports, the Creditor Settlement Report and the File Rejection Report. This document was designed in order to assist you using the main functions of BOL PP Section 1: Access to Business On Line Payments Plus Section 2: Log On/Log out Section 3: Authorising a File Section 4: Reports: File Rejections Report Creditor Settlement Report Section 5: Cut-Off Times for File Submission Page 2 of 14

3 Section 1: Access to Business On Line Payments Plus To access Business On Line Payments Plus use the following URL: Technical specifications: BOL PP will be supported by the following: Operating Systems: Browsers: Windows version XP service pack 2 / Vista / Windows 7/Windows 8 Internet Explorer version 7+ Apple Mac OS Safari version 5+ Latest versions of Chrome and Firefox Role of the Administrators: Administrator 1: Manages the submission of the file to Bank of Ireland via Business On Line File Gateway. This user also manages the download of PAIN.002 messages (the XML format for reporting rejected, returned and refunded direct debits) from the application. Please note details of these rejections will be available in HTML format also. Administrator 2: Manages the authorisation of the file on Business On Line Payments Plus. This administrator will also use a Digipass (a security token) to create OTP s (One Time Passwords) and MAC s (Message Authentication s) in order to authorise and process the direct debit file. Overview of Administrator roles: Step 1: Administrator 1 logs onto Business on Line File Gateway Step 2: Administrator 1 uploads PAIN008 XML file Step 3: Administrator 1 views progress of successfully submitted file Step 4: Administrator 2 authorises the file on Business on Line Payments Plus using the Digipass Step 5: (if required) Administrator 1 downloads PAIN002 XML file Page 3 of 14

4 Section 2: Login/Logout Logging on to Business On Line Payments Plus is quick easy and secure. To watch our online demo, please visit: All you need is your User ID and Digipass. To receive and activate your Digipass and User ID: The Digipass is assigned to Administrator 2, who will receive one Digipass per Creditor ID (CID). In addition, an 8 digit Business On Line Payments Plus User ID will be issued by a Bank of Ireland operator. Bank of Ireland will post out the Digipass device to Administrator 2 as registered on Business On Line Payments Plus. Once you receive your Digipass device in the post, Administrator 2 must contact the Business On Line Payments Plus helpdesk on the below number and request your User ID number over the phone. Quote your Digipass serial number, this can be found at the back of your Digipass. The Bank of Ireland operator will ask Administrator 2 three security questions to authenticate them. Once the administrator has been successfully authenticated the Bank of Ireland operator will call out the User ID over the phone. The Bank of Ireland operator at the Help desk will authorise you with a User ID and only then will it become active. This User ID must be securely stored thereafter. This is the User ID number that administrator 2 will always use in order to access and log on Business On Line Payments Plus. Business On Line Helpdesk: (ROI) (NI) (UK) (International) For further information on Digipass, please refer to the Digipass Customer Support Guide at: Page 4 of 14

5 Login: 1. First enter your 8 digit User ID. This is the 8 digit User ID you received from Bank of Ireland over the phone. 4. To generate your password you will need to use your Digipass. 5. Turn it on by pressing the red button. You will be asked to enter your PIN. This is the five digit code generated by you when you received your Digipass. Note: if you make a mistake at any stage using the Digipass, simply press the C button to cancel an option or delete 1 character. 6. Enter your PIN and press the green button. 7. It is important to always keep this PIN confidential. 2. Next enter the last 4 digits of your Digipass serial number into the Digipass ID field. 3. These can be found at the back of your Digipass. You do not need to include the hyphen. 8. A message SELECT: I OR S is displayed on the screen. 9. Press the blue I button once and LOGON is displayed. 10. Press the green button to continue. 11. A 6 digit One Time Password (OTP) is displayed on the screen. Enter this code into the password field on the BOL PP login screen. 12. Click Login to enter the system. 13. The Authorise File Screen is the first page you will see. Page 5 of 14

6 Logout: To Logout at any stage click the Logout button on the top right hand side of your screen. Page 6 of 14

7 Section 3: File Authorisation: To Authorising a file on Business On Line Payments Plus which you have previously uploaded via Business On Line File Gateway, please follow the instructions below. A complete file must be authorised, a single batch within a file cannot be authorised. To watch our online demo, please visit: 5. Select the File Id of the file you wish to authorise. You can see the following fields to assist you choosing the correct file: File Creation Date and Time File ID File Value Transactions per File 1. Logon to Business On Line Payments Plus. (As above) 2. Under the Files tab you will find Authorise file. 3. On this page click Authorise File. Note: If your file does not appear on this list, it may have failed processing. Further details will be made available in the File Rejections Report. 4. This will display a list of files available for authorisation. For more information on the File Rejections Report, visit our Direct Debit Creditor Reports Guide at: Page 7 of 14

8 If your file has left Business On Line File Gateway successfully but is not listed in the File Rejection Report, there may be an issue with the Creditor ID (CID) Please contact us to resolve. The file may not have left Business On Line File Gateway and has failed upload. There are a number of reasons why this may have happened. Please see the Business On Line File Gateway Customer Support Guide for details on why files may fail up-load, visit: 6. Details of the files selected are displayed for your review. Please review the following fields carefully to ensure you are authorising the correct file: File ID, Value Date Batch ID, Originator IBAN, Batch Value Transactions per Batch 7. Click Continue to progress onto the next stage. 8. To authorise your file you will need to use your Digipass. 9. Turn it on by pressing the red button. 10. You will be asked to enter your PIN. This is a 5 digit code generated by you when you received your Digipass. 11. Enter your PIN and press the green button. 12. A message SELECT I OR S is displayed on the Digipass screen. 13. Press the blue S button once. AUTHORISE is displayed on your Digipass screen. 14. Press the green button to continue. Page 8 of 14

9 15. DATETIME is displayed on your Digipass screen. 16. Input the first value shown on the Authorise File webpage and press the green button. 17. NUM TRANS is displayed on your Digipass screen. 18. Input the second value shown on the Authorise File webpage and press the green button. 19. VALUE is displayed on your Digipass screen. 20. Input the third value shown on the Authorise File webpage and press the green button. 21. A Message Authentication (MAC) is displayed on the Digipass. Note: A MAC is a randomly generated, single-use, security code for direct debit file authorisation. 22. Enter this code into the Message Authentication (MAC) field on the webpage, click Authorise. 23. A confirmation screen will be displayed that you can print for your records. It is highly recommend that you print this page, as once the file proceeds to Bank of Ireland for processing, you will not be able to view it again in BOL PP. This Screen will display: FILE ID: The file ID which has been authorised. DATETIME: The Date and Time when authorised. NUMTRANS: The number of Transactions authorised in the file. VALUE : The value of the file in euro. User: The 8 digit User ID will also be displayed. Page 9 of 14

10 Section 4: Reports There are two important reports available on Business On Line Payments Plus, the File Rejections Report and the Creditor Settlement Report. To watch our online reports demo, please visit: For further detailed information on reports, refer to our Direct Debit Creditor Reports Guide at: C. Click on the file you wish to view: these will be listed with the most recent first. You will view; File Creation Date and Time, File Id, File Value and Transactions per File to assist you choosing the correct file. File Rejections Reports: A. Logon to Business On Line Payments Plus using your User ID and Digipass. B. Click on File Rejections Reports under the Reports Tab, to view all files which have failed initial validation. Page 10 of 14

11 D. File failure reasons are displayed with the option to print. Creditor Settlement Report: The Creditor Settlement report is available under the Reports tab on Business On Line Payments Plus. A. Logon to Business On Line Payments Plus using your User ID and Digipass. B. Click on Creditor Settlement Report under the Reports Tab. Page 11 of 14

12 C. Select the IBAN and date (month and year) you wish to view on your report. Once selected, click continue. E. These details can be printed or exported as a CSV file. D. A list of reports will be displayed ordered by date in the selected time period. Click on a date to view the breakdown of the bulk debits for that particular day. Page 12 of 14

13 Section 5: Cut-Off Times for file Submission on Business On Line Payments Plus You must submit your direct debit files according to these timelines: D-6: First Time (FRST)/One off (OOFF) collections must be issued and authorised for processing at the latest by 3:30pm 6 days before the due date. D-3: Recurring (RCUR)/Final (FNAL) collections must be issued and authorised for processing at the latest by 3:30pm 3 days before the due date. (Where D = settlement/collection date). Monday Tuesday Wednesday Thursday Friday Saturday Sunday (D-6) (D-3) (D) * Where D = settlement/collection date. ** Provided no weekday occurs which is designated as a non-processing day (i.e. Irish Bank Holiday, Christmas Day, New Years day etc) *** Files may be submitted up to 30 calendar days in advance. It is highly recommended you start your file submission as early as possible in order meet this deadline, files submitted after 3.30pm may not be accepted. Page 13 of 14

14 Disclaimer: This document is for information purposes only and no guarantee or warranty is given in respect of the accuracy or completeness of this document, or its content, which are subject to change. Bank of Ireland accepts no liability for any losses howsoever arising in reliance on this document or its content. Page 14 of 14