Westpac Live Quick Reference Guides

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1 Westpac Live Quick Reference Guides Accounts Overview How do I conduct a transaction search? How do I generate an online service fees report? How do I look up a merchant for a transaction? How do I dispute a transaction? How do I access a payment receipt? How do I group accounts? How do I export detailed transaction history? How do I export a list of Accounts and Groups? How do I export a list of Payees? How do I request access to a Third Party account? Payments How do I create a new payee? How do I make an international payment to a new payee? How do I make a BPAY payment? How do I order a bank cheque online? How do I make a multiple payment? How to use this guide - Click each link below to access the Quick Reference Guide Glossary of Terms here User Administration Click the Home Icon to bring you back to this menu page NOTE: These instructions do not include prompts for use of a Security device when completing payments or Administration tasks How do I add a User to a network? How do I assign a token to a User or switch security devices? How do I suspend a User? How do I remove a User? How do I order spare tokens? How do I update the business daily limit? How do I nominate a business billing account? How do I set the number of approvers for a payment type? How do I set the number of approvals for a payee task? How do I set the number of approvers for an Administration task? How do I provide a User access to an account/s? How do I give Users access to a new account? How do I change a User s Daily Payment Limit (business network)? How do I stop a cheque? How do I make a recurring payment? How do I make a tax payment using Pay Anyone? How do I make a Same Day (RTGS) payment? How do I edit payee details? How do I create a Payee group? How to create a payment template? Services & Preferences How do I notify Westpac that I am travelling overseas? How do I change my daily transaction withdrawal limit? How do I reset my online banking password? How do I lock my card temporarily? How do I report a lost or stolen card? Payment File Imports How do I change my Daily Payment Limit (personal customer)? How do I import payment details (.csv file type)? How do I import payee details (.csv file type)? Forms Personal Profile customers - What form, when? How do I import payment details (.aba/pay Anyone file type)? Business Profile customers - What form, when?

2 Glossary of Terms used Account Sharing Feature Same day RTGS Securely share access to your accounts with friends, family or other people you trust with control over what they can see and do. They don t even have to be a Westpac customer (non-value access only). Administrator Is an authorised User that has been nominated by the individual or business owners to access User administration to complete administration tasks for a Network. Billing Account An Account nominated for the collection of fees charged for transactions and services initiated through Online Banking. Business Daily Limit The maximum daily aggregate payment amount that may be transacted on all Accounts available in a Business Network by the Users. Daily Payment Limit The maximum amount you can pay per day across all accounts accessible through online banking payment types included in Daily Payment Limits available in Help Centre External Accounts Allows you to view information from a range of external providers or institutions; includes financial institutions and frequent flyer programs. An activity or task that can completed through online banking that can be assigned to a User (for example create a Pay Anyone payment). Network An Online Banking service allowing Users to access Accounts available through someone else s Online Banking. Pay Anyone Pay Anyone is a transfer of funds from an Account to any other account which is not held in the same name(s) or in the same Online Banking profile Payee An account you wish to make payments to. Required to be set up with specific payment information depending on the payment method. Profile An Online Banking service that can be accessed by a User. You can be registered for your own Online Banking service, and may be added as a User to access a Network in someone else s Online Banking. Recurring Payment A fixed amount payment set up via Westpac Live to repeat at defined time periods. These can have either a set end date or endless You may have the option to make a payment to a Pay Anyone payee using RTGS (real time gross settlement) which is a centralised payment system used in Australia for the same day settlement of Australian dollar transactions. Security Code Is a code generated by a Security device to authorise a transaction or other action through Online Banking; includes Token Code or SMS Code. Security Device The additional security device, or additional authentication steps required to approve certain transactions through Online Banking and includes a Token and Westpac Protect SMS Code. Senior Approver A senior approver has over-riding and immediate approval rights for all Accounts and features that they are authorised to access. Third Party Access Authority A form on which the Account holder authorises an account to be added to a Network. Token Is a physical device that generates a new unpredictable Token Code every sixty seconds. Transfer Funds Transfer Funds option in Online Banking allows you to transfer funds between the Westpac Accounts that are accessible through your Online Banking profile User The Account holder, or any other person authorised by the Account holder to operate on an Account through Online Banking, including an Administrator. Westpac Protect SMS Code or SMS Code An authorisation code sent by SMS to your Mobile phone to authorise a transaction or other action through Online Banking.

3 How do I conduct a transaction search?. Hover over Overview. Click Transaction search. Select the account/s to search (can select up to accounts). Enter criteria for the search. For additional search criteria click show search options (e.g. name of transaction, date range, amount). Click Search. Search result will appear You can search for a transaction across accounts at once The default date range is for the last 0 days. You can increase the date range by selecting 'Show search criteria'. Your date range can t be greater than months.

4 How do I reset my online banking password?. Go to the Westpac homepage and click sign in top right hand side. Click Reset your password. Enter 8 digit customer ID (what you use to login to online banking) and Date of Birth. Click Next and follow the prompts You can only reset your online banking password immediately online if you have the following; Your 8 digit Customer ID Date of birth Are registered for a security device (either SMS Protect or SecureID Token) if you don t have a security device please contact or visit a branch If the system cannot reset your password try again otherwise contact the Online Banking Help Centre

5 How do I generate an online service fees report?. Hover over Overview. Click Exports and Reports. Select Online Service Fees. Enter criteria for the search i.e. select account and date range. Click Search. Search result will appear The online service fee report includes a GST component. It can be printed or saved as a PDF or DOC file type.

6 How do I look up a merchant for a transaction?. Click the transaction Description. Click Look up the merchant s details and make contact.. Select Search Google to look up merchant details on google OR. Select Search ABN Lookup to look up the merchant in the Australian Business Register. If you do not recognise the transaction and have not been able to resolve the issue with the merchant, you may dispute the transaction.

7 How do I dispute a transaction?. Select the transaction Description. Click Look up the merchant s details and make contact. Click Dispute this transaction and give a reason from the Tell us what s wrong drop-down box.. You must confirm that you have attempted to make contact with the merchant to resolve the issue by ticking the check box. Complete the form and follow the instructions in the blue information boxes. Depending on the reason, you may be required to provide additional information If the transaction is fraudulent you must contact the fraud team Note: This feature is available to customers who have a personal profile on Westpac Live.

8 How do I access a payment receipt?. Click Payments this will take you to Payments List. Click Search Payments. Enter your search criteria to locate the payment. Click Search. Click View (next to the payment you require a receipt). Access the payment receipt either printed, save as a PDF or it as an attachment You can print, or save your payment receipt as a PDF 7

9 How do I group accounts?. Click Edit View - Note you need to be in List View not Tile view to see this option. Select Manage Account Groups. Click With Custom groups. Enter group name in Create a new group field. Click Create. Select the accounts that are under the group created 7. Click Save Changes or Create another Group You can create up to groups. Any accounts not allocated to a group will be categorised under the heading of other You need to be in List View options to change next to Edit View menu to change views select the icon with the three horizontal bars 7

10 How do I create a Payee group?. Hover over Payments. Select Payees & BPAY billers. Click Manage Groups. Select Create new group. Enter the group name. Select the Payees (multiple payees can be selected by clicking Select Multiple) 7. Click Confirm A Payee Group is a way an Administrator can manage the access Users have to Payees Can t see Create Group in menu Ask your Administrator to provide you access. If you are the Administrator, you will need to turn this on Services & Preferences > More Features > Permissions & Approvals > Payments If Payees are not grouped all Users that have create payments access 7

11 How to create a payment template?. Hover over Payments. Select Templates. Click Add new template. Enter the template name, payment type, from account and Payer name. Click Create. Select the Payees 7. Click Close Payment templates can be created for funds transfer, pay anyone, a combination of funds transfer and pay anyone, BPAY and pay anyone Direct Entry Services. 7

12 How do I notify Westpac I am travelling overseas?. Hover over Services & preferences. Select Services. Select Use my credit card overseas under Card Services. Enter travel dates, countries you are travelling to and contact details. Click Notify going overseas This will apply to all personal Westpac cards. A confirmation message will be sent to you via your message inbox Up to 0 countries can be added across a maximum of cards

13 How do I change my daily transaction withdrawal limit?. Hover over Services & preferences. Select Services. Select Change my Daily transaction withdrawal limit under Account Services. Select your card. Select the ATM limit. Click Change ATM limit This change will apply immediately This is only available on Handycards

14 How do I change my Personal Profile Daily Payment Limit?. Click Services & preferences. Select Preferences. Select Daily Payment Limit. Update limit (you can change your Daily Payment Limit up to $0K. If you want a higher limit you will need to contact the Online Banking Help Desk who can increase the limit depending on if you have SMS Protect or a SecureID Token). Click Update my Daily Payment Limit Online Banking Help Desk 00 0 Westpac Website > Contact Us > westpac.com.au/contact-us

15 How do I report a lost or stolen card?. Click Services & preferences. Select Services. Select Report lost or stolen card under Urgent Services. Select the card. Select yes if you suspect suspicious transactions, otherwise select no. Select if the card was lost or stolen 7. Enter the date 8. Select the delivery address to send your replacement card 9. Click Continue 7 If you select yes for suspicious transactions, a message to call Westpac will display 8 9

16 How do I lock my card temporarily?. Click Services & preferences. Select Lock a card temporarily. Select the card you want to lock temporarily and click Lock. To unlock the card click Unlock When you lock your card it can t be used for days (unless you unlock it). It will automatically unlock after days. What should I do after I lock my card? If you find your card unlock it online If you can t find your card you can report it lost or stolen Let any additional cardholders know they ll also be locked Change direct debits or scheduled payments Check for suspicious transactions. If you find any, call or

17 How do I set the number of approvals for a payment type?. Hover over Services & preferences. Select User administration. Click More features and select Permissions and approvals. Click the circles to set the number of approvals required for the payment type. Click Save. Approver will see Payments to approve in Approvals Tray > Payments tab - Approval Progress field demonstrates how many approvers required by number of O and indicates an approver has actioned - Hover over circles to see submitted by and approved by user details The number of approvers is for online banking only and can be changed by the Administrator at any time. The number of approvers can not be set below the signing authority set up at the branch This applies to every account on the network

18 How do I set the number of approvals for a payee task?. Hover over Services & preferences. Select User administration. Click More features and select Permissions and approvals. Click the check box to change if approval is required for create and maintain payees and then click the circles to set the number of approvals required for these tasks, if applicable.. Click Save. Approver will see Payments to approve in Approvals Tray > Payments tab - Approval Progress field demonstrates how many approvers required by number of O and indicates an approver has actioned - Hover over circles to see submitted by and approved by user details The number of approvers is for online banking only and can be changed by the Administrator at any time. The number of approvers can not be set below the signing authority set up at the branch This applies to every account on the network

19 How do I set the number of approvals for administration tasks?. Hover over Services & preferences. Select User administration. Click More features and select Permissions and approvals. Click the circles to set the number of approvals required for Administration tasks. Click Save You can have up to approvers for Administration tasks, however if you have less than Administrators in the network then the number of circles visible will match that number e.g. Administrators will mean circles are visible and can be selected Administration Tasks to approve are in the Administration Tab on the Approvals page

20 How do I suspend a User?. Hover over Services & Preferences. Select User Administration. Click drop down menu under User status. Select Suspend this User. Select Reason for suspension. Click Suspend You can only suspend a User provided you are the Administrator of the profile

21 How to remove a User. Hover over Services & Preferences. Click User Administration. Click drop down menu under user status. Select Remove this User. Click Remove Removing a User from the network will mean they no longer can access the profile, however any payments approved by the User e.g. recurring or future dated payments will still proceed

22 How to assign a token to a User or switch Security Devices. Hover over Services & Preferences. Click User Administration. Click drop down menu under user status. Select Assign Token. Enter the Token serial number. Click Assign token - Go to User step. 7. To switch security devices for users you need to go to the Services & Preferences > More Features > Security Devices 7 > Select option from drop down menu User needs to log in to their Business Profile;. Click Services & Preferences > Preferences > Select Security > Activate Token (or Complete Activation) A User can only have one active security device at any one time i.e. either Token or SMS Protect If you do not have a spare token you can select the Send a replacement option and have one sent. It may take up to days for the token to reach you The token is not active until the user logs in to their own profile to activate device Fees may apply for additional security devices check the Terms & Conditions on our website User must complete from here they must log in to their business profile

23 How to order spare tokens. Hover over Services & Preferences. Click User Administration. Click More features. Select Security devices. Click Order Tokens. Enter the number of spare tokens required 7. Click Submit Order An Administrator can order up to spare tokens a month. If more tokens are required you will need to contact Online Banking Help Desk 00 0 Status of Linked indicates the Administrator has linked the device. Status of Active means the User has gone in and activated device for use Fees may apply for additional and replacement security devices check the Terms & Conditions on our website 7

24 How do I create a new payee?. Hover over Payments. Select Payees & BPAY billers. Select Create new payee (if you cannot see this you do not have the entitlement turned on). Select the Payment Method Drop down box will present options that are enabled Pay Anyone, BPAY, International and Bank Cheque. Enter all payee details these will vary for each Payment Method - *Payee Group will only appear if this feature is enabled from here you can add this payee to specific groups for certain users to access. Click Confirm 7. Not an approver Message bar will appear and Payee will state Changes Pending 8. Approver must select Approvals (top right) > Other tasks and Approve new payee before payment can be created If you cannot see the Create new payee, certain Payment Methods, or Delete payee you don t have the feature enabled Speak with your Administrator to enable this If you are an Approver you can use the Payee immediately If you are not an Approver - Payee will appear as - Changes Pending and cannot be used until Approved 7 Payee Requires Approval if you are not an Approver 8

25 How do I make a tax payment using Pay Anyone?. Select the Make a payment button from the Overview screen. In the Choose existing payee field, select the ATO Tax Pay Anyone payee. Select from account. Enter a Payer name and description if required. Enter payment amount. Select the payment date 7. Click Continue For tax payments, you ll need to confirm the EFT code or payment reference number provided to you by the Australian Taxation Office (e.g. in your PAYG Notice of Assessment) before you can process the payment Tax payments do not form part of your Daily Payment Limit 7

26 How do I make an international payment to a new payee?. Select the Make a payment button from the Overview screen. Click Create a new payee. Select International as the Payment Method. Select the Payee Country. Enter the banking details, beneficiary details and payee information. Click Confirm Depending on the country selected there are different banking details to enter e.g. UK requires an IBAN, Hong Kong requires SWIFT/BIC code and the US requires ABA Routing Once an international payee is created it can be accessed and transacted via Payees & BPAY billers Fees apply for International Payments Note: Limits If the payment is being made in Australian Dollars the limit for each approver is now $,000,000 [or] If the approver s daily payment limit is under $m, the lower limit will be imposed. [or] If the business daily limit of the network is lower than $m, the lower limit will be imposed. If the payment is being made in Foreign Currency (and involves a foreign currency exchange eg: AUD to USD) the limit is $00,000 (AUD Equivalent) [PER TRANSACTION]

27 How do I make a recurring payment?. Select the Make a payment button from the Overview screen. Enter the Pay to details (payee name and description (if required)). Select the From account. Enter a Payer name and description if required. Enter payment amount and start date. Select recurring payment as the Payment frequency 7. Select the frequency of the payment 8. Select when to end the recurring payment (this can be set as no end date) 9. Click Continue to review and submit the payment 7 Recurring payments can be made daily, weekly, fortnightly, every weeks, monthly, every months and quarterly. End dates can be a specified date, for a number of payments or have no end date 8 9

28 How do I order a bank cheque online?. Select the Make a payment button from the Overview screen. Select the Bank Cheque tab, and choose an existing payee or create a new one. Enter the From account, description (if required) and Payer details. Enter the amount and date for the cheque. Enter the details to appear on the cheque remittance advice - description (mandatory) invoice date & number, and remarks (optional). Select Continue to review and submit the payment Bank cheques are sent to the address entered via Australia Post You can have these sent to yourself A fee of $ applies this is less than in branch Bank cheques submitted prior to pm Sydney time will be posted by.0pm the following business day. If you are not an Approver the payee will need to be approved before it can be used Payee will appear as - Changes Pending until Approved by Approver

29 How do I stop a cheque?. Hover over Services & preferences. Select Services. Click Stop an unpresented cheque. Complete the form. Click Send request Note: An Administrator will need to provide access at a network and user level to utilise this feature A cheque may not be stopped if it s been requested to clear on the same day A $ fee will apply

30 How do I make a BPAY payment?. Select the Make a payment button from the Overview screen. Select the BPAY tab, and choose an existing payee or create a new one. Enter the From account and description (if required). Enter the amount and date. Select Continue to review and submit the payment BPAY payments can also be made as a recurring payment, using the payment frequency options

31 How do I make a Same Day (RTGS) payment?. Select the Make a payment button from the Overview screen. Select the Pay Anyone tab, and choose an existing payee or create a new one. Tick the Process this as a same day (RTGS) payment. A fee of $0 will apply checkbox. Select the From account and enter a description (if required). Enter the payment amount. Click Continue to review and submit the payment Payment must be created and fully approved before the pm (AEST) cut off time If payment attempted after this time then a message will appear advising you the deadline has passed If you are in your Personal Profile you will need to contact Online Banking Help Desk 00 0 to have this feature activated for it to be available If you are in a Business Profile - the Administrator can activate this feature in User Administration > Select User > Update create payment permissions Fees apply for Same Day (RTGS) Payments You must have an active Security device There is a maximum daily limit for Same day RTGS payments that a User can approve. This limit appears in the Same day RTGS payments section in the Help centre.

32 How do I make a multiple payment?. Hover over Payments menu. Select Multiple Payments. Select the Payment method e.g. Pay anyone. Select the account the payment will come from enter Your Description. Click Create. Select the Payees (use Add multiple to select multiple payees at once - you will then be prompted to add Description and Amount for each). Or add one at a time by typing name in Payee field (predictive text will show payees) 7. Select the date of the payment 8. Click Continue Multiple payments can be made for Pay anyone, funds transfer, BPAY, International and a combination of Pay Anyone and funds transfer You can change the Payer Name by clicking on the box and editing the text the name needs to be less than characters After step your payment will be Saved to the Saved Payments list located in - Payments > Payments List 7 8

33 How do I update the business daily limit?. Hover over Service & preferences. Select User administration. Click Business Daily Limit. Update Daily Limit. Scroll down the page and click Save The business daily limit can be set at a maximum of $0 million

34 How do I nominate a business billing account?. Hover over Service & preferences. Select User administration. Click More features. Select Contact and billing details. Select the billing account. Scroll down the page and click Save You can only have one nominated billing account for a business network

35 How do I request access to a Third Party account?. Hover over Service & preferences. Select User administration. Click Accounts. Click Add a third party account. Complete the details, print the form and submit the form at a branch When linking an account to Westpac Live, we consider it a third party account if the business or person that opened Westpac Live is a different legal entity to the legal entity that owns the bank account. All account owners will need to sign the form

36 How do I export detailed transaction history?. Hover over Overview. Select Exports and Reports. Click Export Transactions. Enter the criteria i.e. date range. Select the file format (the date format will default based on the file type selected). Click Export Transactions can be exported in a variety of file formats i.e. CSV, QBO, OFX, QIF (standard, abbreviated, for Mac, abbreviated for Mac) The file type required will depend on the accounting software package you are using

37 How do I export a list of accounts and groups?. Hover over Overview. Select Exports and Reports. Click Export Account Groups. Enter the criteria i.e. date range. Select the account/s. Click Export Accounts and groups can be exported as a.csv file only

38 How do I export a list of Payees?. Hover over Overview. Select Exports and Reports. Click Export Payees. Select the Payee/s. Click Export Payee information can be exported as a csv file only

39 How do I add a new User?. Hover over Service & preferences. Select User administration. Enter your security code e.g. SMS code and click Authorise. Click Add User. Complete the details for the User and click Continue i.e. Step : User Details, Step : Account Access and Step : User Permissions. Click Add User If the User is an existing Westpac customer they will have immediate access to the profile. If the User is new to Westpac (and does not need to approve payments and payees) a temporary password is generated for Westpac Live and the User will have immediate view only access. If the User is new to Westpac (and they do need to approve payments) a temporary password is generated for Westpac Live and the new User will need to be identified at a Branch. The User will have view only access until then. A letter can be generated from Westpac Live, printed and given to the User to take to a Branch. If you would like to nominate this User as an Administrator there will be an option to Print Form after set up User Details Account Access User Permissions User name Indicate whether this is an existing customer they will have an 8 digit customer number Contact details Access times Specify account access or select same account access as someone in the network Select the User permissions such as view only or create payments on the accounts they can access If the User is an Approver - allocate Daily Payment Limit and Assign a security device

40 How do I edit payee details?. Hover over Payments. Select Payees & BPAY billers. Click drop down menu at the end of the Payee row. Select Edit payee. Update the payee details. Click Confirm The Edit payee screen will display different information based on payment type i.e. pay anyone, BPAY, International or Bank cheque In Business Networks if the editor isn t an Approver the new Payee will need to be approved before it can be used The Pay button can be used to quickly transact a payment from this screen

41 How do I provide a User with access to an account/s?. Hover over Service & preferences. Select User administration. Select the User you wish to assign the account by clicking their name (this will display the Edit User Access screen). Select the account/s. Click the features link to select what the User can do with the account e.g. view or create payments. Click Update 7. Click Save at the bottom of the Edit User Access screen If a new account is opened under a Business Profile the Administrator will need to provide access to the Network before it can be viewed on the User s Overview screen - Services & Preferences > User administration > Accounts (left hand side) 7

42 How do I give Users access to a new account?. Hover over Service & preferences. Select User administration. Click Accounts. Select the required access level i.e. value access (this will apply to all users once they are selected). Go back the User Administration screen. Select the User you wish to assign the account by clicking their name (this will display the Edit User Access screen) 7. Select the account 8. Click Save at the bottom of the Edit User Access screen Changing the Account Network access to Value will make additional features available to be given to users as necessary Non-value means no payments can be created from this account certain accounts may not allow value access No access means the account will not be visible to anyone If the account is a Joint Account a Joint Account On-Share form needs to be completed before the account will be visible 7 8

43 How do I change a User s Daily Payment Limit?. Hover over Service & preferences. Select User administration. Click the User s name. Scroll down to Daily payment limit and update amount (note: this can be done up to the allowable daily limit based on the type of security device allocated to the User see below). Click Save at the bottom of the Edit User Access screen User s Daily Payment Limit Without Security device (SMS code or Token) - $000 With SMS code (self managed - Administrator) $00k With token (self managed - Administrator) $0 mil

44 How do I import payment details (.aba/pay Anyone file type)?. Hover over Payments menu. Select File Imports. Click Import new file. Select Direct Entry/Pay Anyone (.aba). Click Choose File, browse and select the.aba file. Click Upload After the file has been uploaded it will be viewable in the file import list and it will display a status of Imported 7. Click View details to review the payment 8. Click Confirm 7 The maximum number of payees or payments that can be imported is 00 Payments can be made months in advance Westpac Live won t process after the 0 th error has been found. The payment summary screen will display the error message of Import failed A full Import Payments guide can be found on our website 8

45 How do I import payment details (.csv file type)?. Hover over Payments menu. Select File Imports. Click Import new file. Select.csv as the file type. Tick the File contains payment information checkbox 7. Click Choose File, browse and select the.csv file 7. Select the payment method, from account, description (optional), Payer name and payment date 8. Match each column of your.csv file to the fields displayed 9. Click Upload 8 0.Click View details to review the payment.click Confirm The maximum number of payees or payments that can be imported is 00 BPAY and Pay Anyone payments and Payees can be imported Payments can be made months in advance A full Import Payments guide can be found on our website 9 0

46 How do I import payee details (csv file type)?. Hover over Payments menu. Select File Imports. Click Import new file. Select CSV as the file type. Tick the File contains payees only checkbox. Select the payee group (if applicable) 7. Select the payee payment method i.e. BPAY or Pay Anyone 8. Click Choose File, browse and select the csv file 9 9. Match each column of your CSV file to the fields displayed 0.Click Upload Click View details to review the payment.click Confirm (Approval of each individual payee may be required) The maximum number of payees that can be imported is 00 BPAY and Pay Anyone payees can be imported A full Import Payments guide can be found on our website

47 Personal Network What form and when? What Form? When to use it? How to action form? Notice of Authority Online Banking You are a personal customer who wants access via Online Banking to one or more Westpac accounts owned by another customer (Generally for trusted party e.g. director of a company) (E.g. J Smith ABC Pty Ltd owner needs to add his business accounts into his personal Online Banking network) Alternative: personal customer (requiring access to third party accounts) can be added as a user in the personal/business network providing access. This can be done without forms by owner of personal network or administrator of business network Complete the form and return to Westpac via Branch or your Relationship Manager Alternative: Personal Profile Account Sharing information here Business Profile - How do I add a User to a network? Administrator form Online Banking Joint account on-share authority Online Banking You would like to add (or remove) someone to be the Administrator of your personal banking A joint account needs to be shared in a network. (E.g. M and P Bloggs have a joint account. P Bloggs has online banking and has shared account access with J Doe. M and P Bloggs must complete this form to enable P Bloggs to share online access to this joint account with J Doe). Personal Profile Account Sharing information here you need to share accounts first to Add the user. Once user added select user > Administration > Make this user an Administrator > Print form Complete the form and return to Westpac via Branch or your Relationship Manager

48 Business Network What form and when? What Form? When to use it? How to action form? Online Banking for business Registration Form Administrator form Online Banking There is no limit to the number of Administrators allowed in a Business Network. Senior Approver form Online Banking for business (for Business Networks) Typically, a Senior Approver could be the business owner Third Party Access Authority Online Banking for business (for Business Networks) Cancel Network Online Banking for business (for Business Networks) Joint account on-share authority Online Banking Online Banking Your want to get online banking access for your business A business needs a User to be an Administrator on behalf of the Business Network Owner. This role allows them to access all accounts through Online banking, manage the Business Network and complete administrator tasks as described in the Online Banking Terms and Conditions. OR A business needs to remove Administrator access from a User. A business needs a user to be able to fully approve payments on their own up to the maximum amount of their Daily Payment Limit regardless of the number to sign on any accounts accessed within the network. OR A business needs to remove Senior Approver access from a User. An organisation requires Online Banking access to one or more Westpac accounts owned by another customer (another individual or entity) (E.g. J Smith ABC Pty Ltd owner needs to add his personal accounts into his Business Online Banking network) An organisation wants to cancel their Business Network. This includes access that each User has via the business profile. A joint account needs to be accessed and shared with users in a business network. (E.g. P Bloggs and ABC Pty Ltd have a joint account. ABC Pty Ltd has online banking and wants to add the account to it s network and shared with users. ABC & P Bloggs must complete this form to enable online access to this account. Westpac Live website > Business > Setting Up page. Follow - How do I add a User to a network?. Once user added select user > Access levels and Security > Print form OR Select existing user > Access levels and Security > Print form Sign the form and return to Westpac via Branch or your Relationship Manager. Follow - How do I add a User to a network?. Once user added select user > Access levels and Security > Print form OR Select existing user > Access levels and Security > Print form Sign the form and return to Westpac via Branch or your Relationship Manager. How do I request access to a Third Party account?. Sign the form and return to Westpac via Branch or your Relationship Manager Complete the form and return to Westpac via Branch or your Relationship Manager Complete the form and return to Westpac via Branch or your Relationship Manager

49 Things you should know Fees and charges may apply This Guide is current as at November, 0 The information in this Guide is factual only and does not constitute financial product advice. You should consider the Terms and Conditions for Online Banking available at westpac.com.au before making a decision Westpac Banking Corporation ABN AFSL and Australian credit licence 7

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