Cathay Business Online Banking

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1 Cathay Business Online Banking A QUICK GUIDE TO CATHAY BUSINESS ONLINE BANKING R6119 CATHAY 8_5x11 Cover V2.indd 1 6/11/13 5:50 PM

2 Welcome Welcome to Cathay Business Online Banking (formerly known as Cathay ecash Management). With Cathay Business Online Banking, you may access your accounts conveniently and safely 24 hours a day, seven days a week, anywhere an Internet connection is available. This guide is designed to help you navigate the Cathay Business Online Banking system. By utilizing the enhanced features such as account reporting, alerts, wire transfers, and ACH origination, you will be able to reduce the amount of time you spend managing your finances. You may customize your user profiles, alerts, and transactions to better meet your individual business banking needs. The high level of control, freedom, and flexibility provided by these enhancements will ensure that your cash balances are constantly working hard for you. The new or enhanced Cathay Business Online Banking features include: Dashboard: A customizable Welcome page that allows you to add specific account information panels such as Important Account Balances, Transfers and Payments Approval, and Recent Transactions. Alerts: A customizable messaging system that informs you when specific events have taken place. User Maintenance: The new ability to copy user profiles to save time setting up new users. Incoming Wire Reports: Expanded reporting abilities when transferring money from one entity to another. Positive Pay: Expanded reporting abilities to better examine specific checks and payment decisions.

3 Security Depend on Us for Security Cathay Bank is committed to making sure that your Online Banking experience is safe and secure. With our security infrastructure in place, you can be confident that access to your account is private and reliable. Our systems are secured with encryption, perimeter and internal firewalls, screen and filtering routers, intrusion detection, strict authentication, virus protection, as well as application security. Application security includes user lockouts due to failed logons and additional encryption of sensitive user data during session. To further safeguard your information, Cathay Business Online Banking requires the use of a one time security code via a telephone call or SMS message (Short Message Service/text message) to sign on from a new device, approve, or transmit certain financial transactions. Our network architecture is structured so the servers that store actual account information are not directly connected to the Internet. Confidentiality Security is strengthened by your efforts in keeping all account and log in data confidential. Never share your password with anyone and never include specific details using unsecured . Passwords The most secure passwords are those which use a combination of both letters and numbers. Avoid using easily obtained personal data within your password, such as initials, birth dates, or relatives names. Signing Off If you must step away from your workstation for even a moment while using Cathay Business Online Banking, be sure to sign off from or lock your session to ensure account data is not reviewed or altered by unauthorized individuals. 2

4 Table of Contents User Administration... 4 Account Summary Account Details Transaction Search Balance Alerts Express Transfer Wire Transfers Wire Transfer Template Maintenance Initiating Wire Transfers Approving Wire Transfers ACH Transactions ACH Templates Initiating ACH Transactions Approving ACH Transactions Positive Pay Issues Upload/Input Issues File Positive Pay Exceptions Manager Issue Status Report Stop Payment

5 User Administration The User Administration option is used by the company administrator to add, modify and delete the company s end users, and to determine the services and accounts users can access. Under User Administration, a profile is created for each user including a unique ID, secure password, and the services to which the user is entitled. 1. From the Administration menu, select the User Administration link. 2. Select Create new user to advance to the New User Profile page. 3. Under Manage Existing Users, in the User ID column, click on the desired User to make edits or to delete. 4

6 4. Enter the User Information for each field. Note: Up to two e mail addresses may be listed. 5. Click Continue. 6. Select the User Roles if applicable, and click Continue. 5

7 7. Under the Services & Accounts link, click Add next to each service to which the user is entitled. If available, check the Entitled Account boxes to entitle the user to accounts and reports, then click Save changes. 8. Click Continue. 6

8 If the new user is allowed to approve transactions and the ACH, Wire or Bill Pay services are enabled, the New User Limits page for each service will appear in the following sequence: ACH, Wire, Bill Pay. If not, the New User Limits page will indicate that no services were added to the user s profile that require limit settings. 9. Set a User daily limit if ACH, Wire or Bill Pay services are enabled. If User limits are not defined, then the company level limits will apply. 10. Click Continue. 7

9 11. Review the user s profile. Edit the profile if necessary by clicking Change Profile, or click Submit if no edits are required. 8

10 Password Change On their first login, Users are required to change the initial password assigned by the Bank or company administrator. Users who know their password can change it at their discretion or if they think the password has been compromised. Passwords can only be changed once per day. Passwords must be between 8 to 12 characters in length, and must include a combination of two of the following types of characters: Letters A through Z, upper and/or lower case. Passwords are not case sensitive Numbers 0 through 9 Special characters At Pound (#), or Dollar ($) Note: For security reasons, passwords are required to be changed every 90 days. 1. From the Administration menu, select the Change Password link. 2. Enter the Current Password and the New Password in the designated fields. 3. Re enter the new password in the Confirm Password field. 4. Click Save changes. Note: Users who forget their passwords and have not been locked out from the system can reset the password by clicking reset it yourself from the sign in page. Users who are locked out should contact their company administrator. For administrator lockout, call Cathay. 9

11 Account Summary Users can view deposit balances, loan balances, and transaction history for each account. 1. From the Welcome menu, select the Add Info Panels link. 2. Click Add now to add the Important Account Balances panel to view current day account balances for up to 7 accounts; the Balance Snapshot panel to view balances from the previous day or a specific day in the past; and the Recent Transactions panel to view transactions from the last 30 calendar days for an entitled checking or savings account. 3. The system checkmarks the panel that was added. After the desired panels have been added, click Dashboard to return to the Welcome page. 10

12 4. Click Edit accounts and dates displayed to select the account(s) and date(s) to be displayed. 5. Select the account(s) to be displayed, then click Save. The user s Welcome page will now display the accounts that were selected. 6. To view detailed account information about a specific account, click on the account number 11

13 7. Click the Account Summary link and select the report criteria for account information, date range, and/or account sort. Click Generate report. 8. Click Print this page to send the displayed data to your printer. 12

14 Account Details Account transaction data can be viewed and sorted for quick, convenient access. The data can be saved to the user s network or computer in a variety of formats to meet the user s particular reporting needs. 1. From the Welcome menu, in the Important Account Balances panel, click on a specific account number to view detailed account information. 2. To download a report with the account information, click the Account Activity link. 3. Select the report format from the drop down menu and click Go. 13

15 Transaction Search Users may search transactions through a combination of accounts, date range, check number(s), dollar amounts, or transaction type. 1. From the Welcome menu, in the Important Account Balance panel, click on a specific account number to view detailed account information. 2. Click the Account Activity link to advance to the Account Activity Criteria page and view account activity or to perform a transaction search. 14

16 3. Enter one or a combination of General Search Options, such as account, date, and transaction type. Click Advanced Search Options to enter amount, check serial number and description. 4. Click Generate Report to display the search results. 15

17 Note: To start a new search, click the Account Activity Criteria link again. 16

18 Balance Alerts Cathay Business Online Banking keeps track of account activity by allowing the user to set up Balance Alerts. An notification will be sent to the user s e mail when an account level exceeds or falls below a set threshold. Refer to the detailed User Guide online for additional information on available alerts such as account alerts, non account alerts, and custom alerts. 1. From the Administration menu, select the Managed Alerts link. 2. Select the designated Account from the drop down menu to set up the alert. 3. Select the Balance and Activity types (Maximum Balance & Minimum Balance) and click Add. 4. Set the balance threshold by entering the amount. 5. Click the check box associated with each Send To option to link the alert to an e mail address. 6. Click Add alert to save your selection. Note: The Send To column does not appear if you do not have an e mail address or mobile telephone number defined on the Personal Preferences page. 17

19 Express Transfer Use Express Transfer to move money between two accounts (one to one) within Cathay Bank immediately or on a future date (one time or scheduled). 1. From the Transfers and Payments menu, select the Express Transfer Request link. 2. Select the From Account and To Account from the drop down menus. 3. Enter the transfer Amount, Description (optional), and Frequency from the drop down menu. Note: The Description field allows up to 36 alphanumeric characters. 4. Click Continue to process the transfer(s). 5. Once the request is entered, a Request Verification page displays. Review the request and click Transmit to send the request. If the transfer request is scheduled for a future date, click Approve to schedule the payment. On each scheduled date, the request will be transmitted. A Confirmation page will confirm that the request was successfully transmitted. 6. If the user is not authorized to approve the transfer, click submit for approval and send the request to the company administrator to approve and transmit. Note: Refer to the detailed User Guide online in the Book Transfer section for additional information on how to transfer from one account to multiple accounts. 18

20 Wire Transfers Wire Transfer Template Maintenance Users can establish a template if a wire transfer will be sent to the same payee on a regular basis. The system will store these templates so users can define them once and reuse them later. Users also have the option of a One Time Transfer instead of setting up a template. 1. From the Transfers and Payment menu, select the Wire transfer setup link. 2. Click Wire Transfer Setup Add Template, or select an existing template from Template Name to edit or delete that template. 3. Enter the Debit Information for each field, then click Continue. 19

21 4. Enter the Recipient Information for each field. The Bank ID Type automatically populates as ABA for domestic wires. For international wires, Users should select Bank ID Type SWIFT. For Bank ID, enter an ABA number for domestic wires or a SWIFT code for international wires. To search for the correct ID number, select Bank ID search. To validate an ID number, select Bank ID validate Do not abbreviate the recipient name. If additional space is needed, enter the remaining name information in the Recieptient Address 1 field and enter the actual address information in the Recipient Address 2 field. Do not mix name and address information in the same box. The Beneficiary Bank may not credit the beneficiary if the name is not an exact match to their records. Invalid or incorrect information may result in the wire not being processed and/or the beneficiary not receiving the funds. 20

22 5. Enter the First Intermediary Information if the correspondent bank information has been supplied by the beneficiary. (Most domestic wires do not require intermediary information.) Select ABA as the Bank ID Type and enter an ABA number in the Bank ID field. If no correspondent bank was requested, enter ABA number to automatically select Standard Chartered Bank. Do not leave this field blank. 6. The Wire Initiator Information automatically populates with the company s information that is on file. Users can edit as needed. 7. Click Add template. 21

23 8. A Confirmation page will confirm that the request was successfully transmitted Note: If Wire Transfer security settings require wire approval, an administrator must approve templates before they can be used. To display the Template Approval screen, select the Wire Transfer Template Approval link from the Transfers and Payment menu, then Wire Transfer Templates Pending Approval. 22

24 Initiating Wire Transfers The Wire Transfer service allows users to transfer funds from Cathay Bank accounts to an account at a different financial institution. Users can initiate wire transfers in three ways: through a One Time Wire Transfer Request, a Template Based Wire Transfer Single Request or a Template Based Wire Transfer Multiple Requests. Transfers can be scheduled for the current day or a future date. Once the wire transfer is submitted, no changes can be made. Contact the Bank for assistance to cancel or amend the wire instructions. (Refer to the detailed User Guide online for additional information on initiating a One Time Wire Transfer Request and a Template Based Wire Transfer Multiple Requests.) 1. For Single Wire Request using templates, in the Transfers and Payment menu, select the Template Based Wire Transfer Single Request link. 2. Select a Template name from the drop down menu. 3. Click View template details to verify the information. 4. Enter the amount of the transfer in the Amount field. 5. Select a transfer Frequency one time only or a recurring transfer request frequency. 6. Click Continue. 23

25 7. In the Template Based Wire Transfer Request Verification page, click Transmit to send the request. Users may be required to process a One Time Security Code for authentication. If the transfer request is scheduled for a future date, click Approve. The request will be added to the transmit queue on the scheduled date. 8. If the user is not authorized to approve the transfer, click Submit for Approval to send the request for approval. 9. A Confirmation page will confirm that the request was successfully transmitted. 24

26 Approving Wire Transfers In many cases, wire transfers must be approved before processing is complete. Wire requests must be received by the 1:30 p.m. PST cutoff time for same day processing. 1. From the Transfers and Payments menu, select the Wire Transfer Transmit Selection link. 2. Click the appropriate Account link to view the Wire Detail and click Continue. 3. If applicable, verify the daily limit and the amount used that day by clicking Personal Limits. 4. Edit the wire transfer request by clicking Edit request. 5. Return the wire to another company user for editing by clicking Return wire for edit. 6. Delete a pending wire transfer by clicking Delete Request. 7. If no edits need to be made, click Transmit. Users may be required to process a One Time Security Code for authentication. 25

27 8. A Confirmation page will confirm that the request was successfully transmitted, or will indicate errors that need to be corrected before the request is processed. 26

28 ACH Transactions ACH Templates The process for submitting ACH transactions is the creation of an ACH Template, approval of the template, the initiation of transactions, and the approval and transmission of the transactions. The ACH Payment and Collection Templates are used to manage frequent payments to vendors and suppliers, or payroll. Users may define the essential characteristics of an ACH batch for efficient entry. Note: To set up a Collection Template, under the Transfers and Payments menu, select the Collect Money link. Click ACH Collect Money Setup Add template link and then follow steps 3 through 8 above. 1. From the Transfers and Payments menu, select the Send Money link. 2. Click the ACH Send Money Setup Add Template link. 3. Complete the Template Information fields for template name, request type, company name/id, description, debit account, and transfer amount. Note: The Name field allows up to 20 characters. 4. Click Continue. 27

29 5. On the View Template Details Page, enter the Credit Destination Accounts information. To search for an ABA, click the ABA Search link in the ABA / TRC column. 6. Edit the request by clicking Edit template, copy the template by clicking Copy Template, or delete the template by clicking Delete template. 7. If no edits need to be made, click Save Template. 8. A Confirmation page will confirm that the request was successfully transmitted. If the ACH template requires an approval, an administrator must approve it before it can be used. 28

30 Initiating ACH Transactions To send or collect funds through the ACH transfer system, users must initiate and approve a templatebased or one time CCD (Corporate Credit or Debit) or PPD (Prearranged Payment and Deposit) formatted request. Multiple ACH payments can be entered and sent. 1. From the Transfers and Payments menu, select the Send Money link. 2. Under Template Name, select the template that will be used for the payment request. 3. Click Continue. 4. Enter the Effective date and an optional Control amount (batch total) in the Template Information section. 29

31 5. Complete the Credit/Destination Accounts section by selecting the Payment Instructions and entering the transfer Amount for each detail account. Set All Amounts and click Change. 6. Click Continue. 7. In the ACH Send Money Transmit Verification page, click Transmit to send the request. Users may be required to process a One Time Security Code for authentication. 8. A Confirmation page will confirm that the request was successfully transmitted. 9. If the user is not authorized to approve the transfer, click Submit for Approval at the ACH Send Money Request Verification page to send the request for approval. Note: To initiate a Collection request, select the Collect Money option and follow steps 3 through 7 above. 30

32 Approving ACH Transactions In many cases, ACH transactions must be approved before processing is complete. 1. From the Transfers and Payments menu, select the ACH Transmit Selection link. 2. Click the appropriate Account link to view the transaction details. 3. If the information is inaccurate, click Delete Request. 4. If applicable, verify the daily limit and the amount used that day by clicking Personal Limits. 5. If no edits need to be made, click Transmit. Users may be required to process a One Time Security Code for authentication. 6. A Confirmation page will confirm that the request was successfully transmitted. 31

33 Positive Pay Issues Upload/Input Issues File The Positive Pay Issue entry allows users to manually enter the check data and submit issues one at a time for processing. 1. From the Account Services menu, select the Positive Pay Issue Entry link. 2. Select the Account from the drop down menu. 3. Enter the Item Details by completing each field. 4. If the Positive Pay entries are in sequential order, check the Sequential Entry box. 5. Click Continue. 6. Review the manually entered issues in the Issue Manual Entry Verification. To edit the account information, click Edit Item. 7. Click Add Issue to complete the process, or if the user is not authorized to approve the transaction, click Submit for Approval to send the request for approval. 32

34 8. A Confirmation message will confirm the manual Issue Entry was successful. 9. To continue to add issues, click Issue Manual Entry. Note: Authorized users may also select an Issues Register File and then upload the issued items to the bank for processing. Under Positive Pay File Issue Import, users may also upload the check data directly to the system. 1. From the Account Services menu, select the Positive pay issue file import link. 2. Select the format from File Definitions. 3. Create a new format by clicking File Import Definition, if desired. 4. In the Issue File Import Click Issue File Import Status to view files imported in the last 40 calendar days. 5. Click Continue. 33

35 6. On the Issue File Import File Selection page, Browse and select the check issue file to import. 7. Click Import file to send the issue file. 8. A Confirmation page will confirm that the file was successfully transmitted to Cathay Bank. 34

36 Positive Pay Exceptions Manager The Positive Pay Exceptions Manager allows users to review any discrepancies that have occurred between the user s issues record and those processed by Cathay Bank. For each exception item, users can instruct Cathay Bank on what action to take. The Check Exceptions Awaiting Decision section displays exception items previously sent to Cathay Bank for processing. Users may view full details for each exception item, including the Exception Reason. In the Positive Pay Decisions Report, users may view all the decisions (paid or returned) they previously made in the last 18 months. 1. From the Account Services menu, select the Positive pay exceptions manager link. 2. Select the check box next to the exception item(s) to process. Select the Decision from the drop down menu to instruct Cathay Bank how to pay or return each item. 3. Click Continue to submit the selected exceptions for verification. 35

37 Issue Status Report Users can view the history of the issues they submitted and their status, whether manual or imported, from the Issue Status Report. 1. From the Account Services menu, select the Positive pay issue status report link. 2. Select the Report Criteria selections for Output to, Account, Date Range, and Date type. Data up to 18 months are available for the data range selection. A maximum of 3 months may be retrieved in a single search. 3. Click Generate report. 36

38 4. Sort information in the Issues Status Report by clicking the desired field name in the table header. 37

39 Stop Payment Use the Stop Payment Request to request a stop payment on a single check or a range of checks for a single account. 1. From the Account Services menu, select the Stop payment request link. 2. Select the designated Account from the drop down menu to set up the stop payment. 3. Select Stop a single check or Stop a range of checks 4. Complete the check information fields for check number, date, or the first last check numbers in a range. 5. Click Continue to enter the stop payment request. 6. Once the request is entered, a Stop Payment Request Verification page displays. Click Submit request to send the request for approval. 38

40 7. A Confirmation page will confirm that the request was successfully transmitted. 39

41 Continuing Growth 2013 Cathay Bank. All Rights Reserved.

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