Transactions User Guide (Internet)

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1 Version Oct 2011 Pg 1 of 256

2 Table of Contents Purpose Transaction Flow Overview Bulk Import Import Batch Instructions Create Transaction From Template Copy Instructions Manual Transaction Creation, Template Creation & Quick Payments Transaction Creation Amount Priority Capability For Cross Border Payments Save Transaction As Template Batch Instruction Add to Existing Batch Quick Payments Template Status Unique Fields In The Payment Templates Cheque Payment Template (Applicable to TH payment centre only) MT103 - Telegraphic Transfer Edit Instructions Edit / Complete Instructions Edit Batched Instructions Global Payment Solutions - GPS Cross Border Transactions Creation Cross Border Cheque Cross Border Payroll Cross Border Direct Credit Cross Border Book Transfer Cross Border Real Time Settlement Unique Fields in Global Payment Solutions (GPS) Templates Destination Country On Behalf of Information Exchange Details Date Priority Amount Priority Request For Quote (RFQ) During Send to Bank Stage RFQ For Telegraphic Transfer RFQ For Local Bank Transfer / Book Transfer / Book Transfer /Direct Credit / International Bank Cheque / Local Bank Cheque Send To Bank With The Option To Perform RFQ Check RFQ Status E&I Research Transaction Search Transaction New Investigation Stop Payment / Manual Amend Payment / Related Trade Banking LC Issuance Version Oct 2011 Pg 2 of 256

3 10.2. LC Amendment Shipping Guarantees Guarantee Issuance Guarantee Amendment Messages To Bank Document Manager Transactions Document Manager- Create a New Document Document Manager- Documents Maintenance - Edit Document Document Manager- Track Documents Document Manager- Create a Profile for L/C Issuance or Amendment Document Manager- Create a Profile for Payment Instruction Document Manager- View and Edit a Profile Document Manager- Group Documents by Running a Profile Document Manager Templates - Create a Template Document Manager Templates - Create New Document from Template My Settings - View Documents My Settings - View Documents List My Settings - Create a View My Settings - Edit a View My Settings - Manage Personal Tags My Settings - Create Customised Columns My Settings - View Settings My Settings - Your Notification and Alert Settings Document Manager Administrations - Maintain Auto-Grouping Profiles Document Manager Administrations - Manage Company Labels Document Manager Administrations - Manage Company Code Lists Document Manager Administrations - Company Logos & Signatures Document Manager Administrations - Import Address Book Contacts Document Manager Administrations - Company Address Book Document Manager Administrations - L/C Template Settings Utilities - Upload a File Utilities - View an Uploaded File Utilities - View Received files Supply Chain Financing (SCF) Supplier Finance / Buyer Finance Create Request For Finance (RFF) using existing documents Create Request For Finance (RFF) Manually Search Request For Finance (RFF) PO Ledger Invoice Ledger Receivable Services Add to Pool Create RFF Pool Based Search Request For Finance (RFF) Invoice Ledger Invoices submitted to pool Pooled Batched Schedule Inquiry View all RFF Version Oct 2011 Pg 3 of 256

4 Appendix 1 Standard Chartered Bank Singapore - Straight2Bank FX Payments Currency Reference Document Appendix 2 Standard Chartered Bank Hong Kong Straight2Bank FX Payments Currency Reference Document Disclaimer This document is issued by Standard Chartered Bank ( SCB ). While all reasonable care has been taken in preparing this document, no responsibility or liability is accepted for any errors of fact, omission or for any opinion expressed herein. You are advised to exercise your own independent judgment (with the advice of your professional advisers as necessary) with respect to the risks and consequences of any matter contained herein. SCB expressly disclaims any liability and responsibility for any losses arising from any uses to which this document is put and for any errors or omissions in this document. This document contains information that is proprietary to SCB and should not be circulated to third parties without SCB s prior written approval. Version Oct 2011 Pg 4 of 256

5 Purpose The Transactions Easy Reference Guide has been created with the intention in showing users the various quick and easy steps in creating transactions with the used of bulk import, templates and copy functions. 1. Transaction Flow Overview The flow chart below gives you an overview of the transaction flow in Straight2Bank. * * Refer to Approval Easy Reference Guide for Authorisation of Batched Transactions and Sending Instructions to Standard Chartered. Version Oct 2011 Pg 5 of 256

6 2. Bulk Import 2.1. Import This capability allows you to import field of incomplete instructions into Straight2Bank. Step 1: Select Transactions / Utilities / Bulk Import Step 2: Select the correct file type. Eg. Payment. Select the correct template. Enter description. Click Browse to select the file for import. Click Import Version Oct 2011 Pg 6 of 256

7 Imported Transactions will be in Complete OR Incomplete status Take note of the Import Reference. After import, imported transactions will be in Complete status. However imported transaction with discrepancy will be captured in Incomplete status found in the Payment Statistic table with Import Reference tagged against the transaction. Proceed to make the required amendment to the transaction(s) and save it as Complete. Version Oct 2011 Pg 7 of 256

8 2.2. Batch Instructions Step 1: Select Transactions Click Payments Step 2: Click Batch Instructions Step 3: Filter by Import Reference Enter Import Reference No Click Filter Version Oct 2011 Pg 8 of 256

9 Step 4: To select All instructions for batching, click on the box as indicated. OR To select Individual instructions for batching, click against the respective instructions. Click Batch Selected Instructions OR Auto Batch Instructions or Add to Existing Batch Version Oct 2011 Pg 9 of 256

10 3. Create Transaction From Template For recurring instructions, it can be created from the transaction templates which you have saved earlier. Step 1: Click on Use Template from the drop down Step 2: Select the required approved template. Click Load Template. Version Oct 2011 Pg 10 of 256

11 Step 3: Make the required changes in to the respective fields that is not locked under: Main Information ( = Locked Field, = Unlocked Field ) Version Oct 2011 Pg 11 of 256

12 Invoices Instructions Version Oct 2011 Pg 12 of 256

13 Click Complete Transaction Proceed to perform one of functions the below: o Add to Existing Batch OR o Batch Instruction OR o Edit Instruction OR o Delete Instruction OR o Copy Instruction OR o Print Instruction OR Version Oct 2011 Pg 13 of 256

14 4. Copy Instructions Instead of creating instructions from scratch. You may copy instructions, which you have created earlier from all the status shown in the Statistics Table: Perform the steps illustrated below using payment module as an example: Step 1: Click on any of the status counter in the Payment Statistic Version Oct 2011 Pg 14 of 256

15 Click against the transaction you wish to copy. Select Copy Selected Items Click OK Click Back To Payments Click on the counter for Incomplete status Version Oct 2011 Pg 15 of 256

16 Click on the Payment Reference Version Oct 2011 Pg 16 of 256

17 Click on Complete Transaction after verifying the payment information Version Oct 2011 Pg 17 of 256

18 Once instruction is in Complete status, proceed to: Batch Instruction to create a new batch OR Add To Existing Batch Version Oct 2011 Pg 18 of 256

19 5. Manual Transaction Creation, Template Creation & Quick Payments Transaction Creation Example: Create A Payment Instruction. Step 1: Move cursor to Cash Management, Transactions. Click on the relevant transaction types eg. Telegraphic Transfer Version Oct 2011 Pg 19 of 256

20 The Payment template for Telegraphic Transfer will be launched. The initiation steps are illustrated below: Step 1) Enter Customer Reference if applicable. Step 2) Select Payment Center Company Name Debit Account Payment / Value Date Step 3) Click Search Payees/Beneficiaries. You will be given the options to: Select existing Payee/ Beneficiary form the list OR Create New Payee/Beneficiary Version Oct 2011 Pg 20 of 256

21 Step 3a) To Create New Payee/ Beneficiary Enter information for Mandatory Fields Populate the Non Mandatory Fields if required Click Save OR Step 3b) Select existing Payee/ Beneficiary form the list Click to select Payee / Beneficiary from the list Click Use This Payee / Beneficiary Version Oct 2011 Pg 21 of 256

22 Based on Step 3a or Step 3b performed, the payee information will be captured. Step 4) Select Payment Currency. Enter the Payment Amt. Step 5) Click Next Others See section for Amount Priority Capability. This will bring you to the Exchange Details. Step 6) Select one of the options: Request For Quote At Send to Bank (New) This option allows you to book FX when you perform Send to Bank and is only applicable to the non restricted currencies pair selected. Use Existing FX Contract Assign FX Later OR Step 6) When performing a cross currencies payment and you have selected to pay out in restricted in currencies eg. THB that does not support RFQ, the Exchange Details section will only show: Let Bank Assign Rate Use Existing FX Contract Assign FX Later Eg. Currencies pair that does not support Version Oct 2011 Pg 22 of 256

23 Step 7) Specify the bearer for Local & Overseas Charges. Click on to expand the sections for Payment Details and Payment Memos to enter applicable information for the 2 sections. Step 8: Enter the Payment Details and/or Payment Memos if applicable. Version Oct 2011 Pg 23 of 256

24 This is fully populated new TT Screen. From here, you can proceed to enter the Invoice + Instructions if applicable. Version Oct 2011 Pg 24 of 256

25 Step 9: Invoices Click Invoices Select Invoice Column 2 or 4 or Custom Click Invoice Details Click Add Version Oct 2011 Pg 25 of 256

26 Enter Invoice Reference Enter Invoice Description Select Invoice Date Enter Invoice Amount Click Save & Add Click Save Version Oct 2011 Pg 26 of 256

27 Step 10 : Instructions (Only if applicable) Click on Instructions Tab Specify the Trans Type Code, Instruction Codes and Regulatory Reporting if required. From here, you can perform the tasks as indicated below. This button helps the user to print the transaction. This button helps the user to save the information entered as a template which can be accessed and used later. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process for batching. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 27 of 256

28 Amount Priority Capability For Cross Border Payments This feature allows you the option to make Straigh2Bank Web cross border payments in indicating the amount either in Payment Currency or Debit Currency. Payment Amount Priority Under Payment Amount Priority* - the cross border payment will be paid out in currency specified in the currency field. Example Cross border payment will be in GBP1/-, debited from the HKD Account. * Cross border payments in Straight2Bank Web will be automatically defaulted to Pay Amount Priority. Debit Amount Priority Under the Debit Amount Priority the cross border payment will be paid in debit currency equivalent. Example HKD100/- will be debited from HKD Account fro the cross border payment. Beneficiary will receive the payment in GBP amount equivalent to HKD/-. : For Debit Amount Priority, the Payment Amount + Net Amount will be displayed as ZERO until a FX Contract is chosen. Straight2Bank Web does not support System Rate for debit amount priority payments. Version Oct 2011 Pg 28 of 256

29 Save Transaction As Template Step 11: From Main Information page Check on the to lock the respective fields for changes that are not allowed before saving the payment template. Click Save as Template. Version Oct 2011 Pg 29 of 256

30 Enter template name Click Public Template if this template is to be used by all users Click Save Click Close If Dual Control for template has been switched on at group level, the Public Template saved need to be submitted for approval before it can be used. Meaning only template in Approved status can be used. (See section for viewing templates status.) Version Oct 2011 Pg 30 of 256

31 Step 12: Click Complete Other Functions: Print Instruction which prints a copy of the instruction; Save as Draft which saves this instruction with the status "incomplete"; Cancel which takes you back to the main page of the Payments module; Clear which clears all information you have already entered for this instruction. Once payment is in Complete status, proceed to: Batch Instruction to create a new batch OR Add to Existing Batch Version Oct 2011 Pg 31 of 256

32 Batch Instruction When select Batch Instruction - a new batch will be created. Step 12: Click Back To Payment This will bring you to the Make New Payment screen to create the next payment instruction. Version Oct 2011 Pg 32 of 256

33 Add to Existing Batch When click on Add to Existing Batch Step 13: Select the batch no from the drop down list for adding the instruction to the existing batch. Click Save Version Oct 2011 Pg 33 of 256

34 Step 14: Click Back To Payment This will bring you to the Make New Payment screen to create the next payment instruction. Version Oct 2011 Pg 34 of 256

35 Quick Payments The Quick Payments feature will allow the user to create multiple instructions from the approved templates in one single screen and submit them in one click. Step 1: Move cursor to Cash Management, Transactions. Click on Quick Payments Step 2 Click Add Version Oct 2011 Pg 35 of 256

36 Step 3 Click on button. Step 4 Select the relevant template & click Use This Template. Version Oct 2011 Pg 36 of 256

37 Step 5 You can make changes to the fields that are not grey out. When click on button, this will allow you to add on another template by perform Step 3, Step 4 & Step 5 illustrated above Version Oct 2011 Pg 37 of 256

38 Version Oct 2011 Pg 38 of 256

39 When click on button, the information will be saved. When click on button, the information will be cleared. Version Oct 2011 Pg 39 of 256

40 When click on button, the information will be removed. Version Oct 2011 Pg 40 of 256

41 The button will replicate the item selected. Version Oct 2011 Pg 41 of 256

42 The button will remove the item selected. Version Oct 2011 Pg 42 of 256

43 Step 6 Select the items Click Save Click Yes Click Back To Payments Version Oct 2011 Pg 43 of 256

44 Template Status If Dual Control is applicable after payment template creation (See section 5.1.3), below are various navigation steps under the payment homepage to view list of payment templates details. Payment Homepage - Under the payment homepage, user can view all templates status from:- Manage Templates Search Payment Template Template Statistic Version Oct 2011 Pg 44 of 256

45 Manage Templates Click Manage Templates and the list of payment templates status will be launched. Version Oct 2011 Pg 45 of 256

46 Search Payment Templates Perform Payment Templates search for status equal to Pending Approval and click Search. The search results will be listed accordingly. Version Oct 2011 Pg 46 of 256

47 Template Statistics Click on the number next to the status for viewing the list. Version Oct 2011 Pg 47 of 256

48 5.2. Unique Fields In The Payment Templates Cheque Payment Template (Applicable to TH payment centre only) Corporate & Local Bank cheque payments, you can specify the documents that the payee must present at the pickup location in order to receive the cheque. To do this, simply click on the "Document Checklist" option. On the resulting pop-up screen, you can specify which documents the payee need to present, as well as the number of copies required. You can use all available documents by selecting the "Use all Available Documents" checkbox. Once you have specified which documents are required, click on the "Save" button; Version Oct 2011 Pg 48 of 256

49 MT103 - Telegraphic Transfer By clicking Instructions, You can input specific set of instructions and information categorized below. Version Oct 2011 Pg 49 of 256

50 Click on Codeword Definitions for complete listing on Version Oct 2011 Pg 50 of 256

51 6. Edit Instructions 6.1. Edit / Complete Instructions This function allows you to edit instructions in status listed below: Awaiting FX Incomplete Complete Step 1: Click Edit / Complete Instructions Step 2: Double Click on the Payment Reference of the transaction for edit Version Oct 2011 Pg 51 of 256

52 Step 3: Make changes to the fields applicable and click Complete Transaction Version Oct 2011 Pg 52 of 256

53 Once payment is in Complete status, proceed to: Batch Instruction to create a new batch OR Add to Existing Batch Version Oct 2011 Pg 53 of 256

54 6.2. Edit Batched Instructions The Edit / Undo Batched function allows you to perform edit to an instruction in Batched status. Step 1: Click Edit / Undo Batches Step 2: Tick against the Batch Reference to be edited Click Edit Batch Version Oct 2011 Pg 54 of 256

55 Step 3: Click to select the transaction for edit Click Remove Instruction(s) From Batch Step 4: Click Back To Payments Step 5: Click Edit / Complete Instructions Version Oct 2011 Pg 55 of 256

56 Step 6: Tick against the transaction to be edited Click Edit Instruction Version Oct 2011 Pg 56 of 256

57 Step 7: Edit the fields applicable Click Complete Transaction Version Oct 2011 Pg 57 of 256

58 Once instruction is in Complete status, proceed to: Batch Instruction to create a new batch OR Add to Existing Batch Step 8: Select the batch no from the drop down list for adding the instruction to the existing batch. Click Save Step 9: Click Back To Payments Version Oct 2011 Pg 58 of 256

59 7. Global Payment Solutions - GPS GPS can be initiated from SCB accounts held in Bahrain, Botswana, Hong Kong, Kenya, Oman, Philippines, Qatar, Singapore, South Africa, UAE, Uganda and Zambia only Cross Border Transactions Creation To Initiate GPS instruction. Move cursor to Cash Management, Transactions, Payment Click on the relevant Cross Border Transaction Types o Cross Border Cheque o Cross Border Payroll o Cross Border Direct Credit o Cross Border Book Transfer o Cross Border Real Time Settlement Version Oct 2011 Pg 59 of 256

60 Cross Border Cheque To create a Cross Border Cheque, populate fields in the template shown below where mandatory fields are indicated by. Version Oct 2011 Pg 60 of 256

61 This button helps the user to print the transaction. Refer to the relevant pages for steps in:- 1) Creating Payee / Beneficiary 2) Selecting existing Payee / Beneficiary 3) Assigning Invoice 4) Saving transaction as template 5) Batching Instruction 6) Adding a transaction to an existing batch 7) Edit / Complete instruction 8) Edit Batched instruction 9) Create On Behalf of Information 10) Exchange Details This button helps the user to save the information entered as a template which can be accessed and used later. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process for batching. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 61 of 256

62 Cross Border Payroll To create a Cross Border Payroll, populate fields in the template shown below where mandatory fields are indicated by. This button helps the user to print the transaction. This button helps the user to save the information entered as a template which can be accessed and used later. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process for batching. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 62 of 256

63 Refer to the relevant pages for steps in:- 1) Creating Payee / Beneficiary 2) Selecting existing Payee / Beneficiary 3) Assigning Invoice 4) Saving transaction as template 5) Batching Instruction 6) Adding a transaction to an existing batch 7) Edit / Complete instruction 8) Edit Batched instruction 9) Create On Behalf of Information 10) Exchange Details Version Oct 2011 Pg 63 of 256

64 Cross Border Direct Credit To create a Cross Border Direct Credit, populate fields in the template shown below where mandatory fields are indicated by. This button helps the user to print the transaction. This button helps the user to save the information entered as a template which can be accessed and used later. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process for batching. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 64 of 256

65 Refer to the relevant pages for steps in:- 1) Creating Payee / Beneficiary 2) Selecting existing Payee / Beneficiary 3) Assigning Invoice 4) Saving transaction as template 5) Batching Instruction 6) Adding a transaction to an existing batch 7) Edit / Complete instruction 8) Edit Batched instruction 9) Create On Behalf of Information 10) Exchange Details Version Oct 2011 Pg 65 of 256

66 Cross Border Book Transfer To create a Cross Border Book Transfer, populate fields in the template shown below where mandatory fields are indicated by. This button helps the user to print the transaction. This button helps the user to save the information entered as a template which can be accessed and used later. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process for batching. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 66 of 256

67 Refer to the relevant pages for steps in:- 1) Creating Payee / Beneficiary 2) Selecting existing Payee / Beneficiary 3) Assigning Invoice 4) Saving transaction as template 5) Batching Instruction 6) Adding a transaction to an existing batch 7) Edit / Complete instruction 8) Edit Batched instruction 9) Create On Behalf of Information 10) Exchange Details Version Oct 2011 Pg 67 of 256

68 Cross Border Real Time Settlement To create a Cross Border Real Time Settlement, populate fields in the template shown below where mandatory fields are indicated by. This button helps the user to print the transaction. This button helps the user to save the information entered as a template which can be accessed and used later. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process for batching. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 68 of 256

69 Refer to the relevant pages for steps in:- 1) Creating Payee / Beneficiary 2) Selecting existing Payee / Beneficiary 3) Assigning Invoice 4) Saving transaction as template 5) Batching Instruction 6) Adding a transaction to an existing batch 7) Edit / Complete instruction 8) Edit Batched instruction 9) Create On Behalf of Information 10) Exchange Details Version Oct 2011 Pg 69 of 256

70 7.2. Unique Fields in Global Payment Solutions (GPS) Templates Destination Country Destination Country field is required for Cross Border Direct Credit, Payroll, Book Transfer and Real time settlement. Destination country will determine the payment currency for the GPS payment types On Behalf of Information On Behalf of Information is only required if the original remitter is not the debit account holder. To ensure that originator payer information is captured in the payment, On Behalf of information of a total 9 fields is provided. Version Oct 2011 Pg 70 of 256

71 Exchange Details Exchange details have option of Rate Type and Delivery Option. For all cross currency GPS payments customer need to select Rate Type - and Delivery Option Same Day, Next Day or. If payment is same currency then Rate Type field will be defaulted to Not Applicable. If there is no selection available for Delivery Options field, it means that the currency pair is not supported for the payment. * :- Exchange rate will not be available before the GPS transaction is processed. Best rates are FX rate offered to the customer at a pre-agreed FX spread Date Priority Date Priority allows customer to choose either Debit or Payment date priority. This new feature gives customer the additional option to determine the actual settlement date of the beneficiary. Version Oct 2011 Pg 71 of 256

72 Amount Priority Amount Priority allows customer the option to make the GPS payment indicating the amount either in debit or payment currency. This new feature gives customer the option to pay beneficiaries in debit currency equivalent. Version Oct 2011 Pg 72 of 256

73 8. Request For Quote (RFQ) During Send to Bank Stage You can now perform an optional feature - Request For Quote (RFQ) for the supported cross currencies* transactions initiated out of accounts maintained with Standard Chartered Bank Hong Kong and Singapore for the list of Straight2Bank Web Payment Types listed below: *RFQ will be available during Send To Bank stage for supported cross currencies pair only. Paying out in restricted currencies eg. MYR, option for RFQ will not be available. *Appendix 1 provides an overview of currencies offered by Standard Chartered Bank when making Cross Currency payments over Straight2Bank from Singapore based accounts denominated in USD, EUR, GBP, HKD, and SGD. *Appendix 2 provides an overview of currencies offered by Standard Chartered Bank when making Cross Currency payments over Straight2Bank from Hong Kong based accounts denominated in USD, EUR, GBP, HKD, and SGD. : Straight2Bank Web user must be given the RFQ function access right to perform RFQ if not the RFQ option will not be available to the user during the Send To Bank stage RFQ For Telegraphic Transfer Refer to Section Pg RFQ For Local Bank Transfer / Book Transfer / Book Transfer /Direct Credit / International Bank Cheque / Local Bank Cheque When you are making cross currencies payments the Straight2Bank Web Payment Types listed below, the new Exchange Details section will be shown. 1. Local Bank Transfer 2. Book Transfer 3. Direct Credit 4. International Bank Cheque 5. Local Bank Cheque Version Oct 2011 Pg 73 of 256

74 Local Bank Cheque Screen will be used for illustration purpose as the Exchange Details section reflected will be the same for 1.Local Bank Transfer, 2.Book Transfer, 3.Direct Credit and 4.International Bank Cheque when making cross currencies payment. Paying out from a HKD Account. Payment amount is in USD. By indicating Yes for Do you want to assign FX rate now? and indicating No for Do you have an FX Contract? This will allow you to perform an optional feature Request For Quote (RFQ) for the supported cross currencies pair when performing the Send to Bank function see section 8.3. Version Oct 2011 Pg 74 of 256

75 8.3. Send To Bank With The Option To Perform RFQ When perform Send to Bank the user will get to see Request For Quote will be available for supported cross currencies pair. : Paying out in restricted currencies eg. MYR Request For Quote (RFQ) will not be available. User can perform the one of the options below : Option One - Let the bank assign system rate ie click on Send To Bank without clicking on Request For Quote. Step 1) Select the transactions without clicking on the Request For Quote applicable to the batches. Step 2) Click Send To Bank. OR Version Oct 2011 Pg 75 of 256

76 Option Two Click Request For Quote and click Send To Bank Step 1) Click request For Quote. Step 3) Select the Batches Step 4) Click Send To Bank. Step 2a) Click Request For Quote. Step 2b) Rate will be quote and Held for 20 seconds; Click Accept and Send to Bank or Click Cancel to return to Step 1 Version Oct 2011 Pg 76 of 256

77 8.4. Check RFQ Status When the user performs Request For Quote at Send To Bank and if there was no response from the system, user will be prompted to check the status of the deal via the Check RFQ Status under the Payment Tasks bar as illustrated below. : Straight2Bank Web user must be given the RFQ function access right to perform RFQ if not the Check RFQ Status will not be available to the user. Click Check RFQ Status Select from the drop down list of Batch Reference where the RFQ was not successful. Click. If the FX rate was successfully booked, the batches will be sent to bank immediately and the confirmation screen below will be displayed. If the FX rate was not booked, then the user will have the below options: o User can skip the RFQ process by clicking on the No button, in which case, the batch will sent as (system rate). Version Oct 2011 Pg 77 of 256

78 OR o User can request for another quote by clicking on the Yes button and o User will be taken back to the request for quote screen. From here, the system will follow the normal RFQ steps as illustrated in Section 8.3 Option 2. Version Oct 2011 Pg 78 of 256

79 9. E&I Straight2Bank Web E&I tool provides enhanced customer self service facilities to our clients, enabling fast account reconciliation and efficient resolution of customer queries. The E&I module contains three key categories: Research Transaction Search Investigation New Investigation To access E&I module, mouse over to E&I and click on one of the options below Research Transaction or Search Investigation or New Investigation Version Oct 2011 Pg 79 of 256

80 Alternatively, go to E&I landing page directly by:- 1. Click on E&I. 2. This will bring to E&I Tasks Research Investigation Search Investigation New Investigation Others Stop Payment Amend Payment Version Oct 2011 Pg 80 of 256

81 9.1 Research Transaction Enables user to submit investigation on debit or credit transaction on any account the user has access to, regardless of the type of channel (Straight2Bank Web or SWIFT) used to initiate the payment instruction(s). Saved Search Saved Search feature by saving a search that is often replicated, this removes the need for you to repeatedly duplicate input. Steps Click to highlight the search saved previously. Click Run to execute the search. Click Edit to amend the search Click Delete to remove the search from the list. For speedy reconciliation and enquiry resolution, two options are available to research transactions Quick Search & Advance Search: Version Oct 2011 Pg 81 of 256

82 Quick Search This is employed where a single transaction is to be viewed, and the reference number of the payment is known. Steps Select Payment Centre from the drop down list. Specify the Account No Specify Reference No Specify the Transaction Date range Click Search Advanced Search 1. This option allows the user to search for one or more items using multiples if required, e.g. accounts, days, amounts, etc. 2. The user may also view all transactions going across their accounts during the stated period, and/or by type, e.g. credits or debits. 3. This search is flexible, and it is also used where limited information is at hand, e.g. the transaction reference number is unknown. Steps Select Payment Centre from the drop down list. Specify the Account No - (5 accounts over 5 days is permitted, with payment history available up to 1 year if the data exists in CERS). Specify Entry Type Both or Credit or Debit. Specify the Reference Number Optional Specify Search Name Optional Specify Currency Optional Specify Amount range Optional Specify Transaction Date range. Specify value Date range Optional Click Search or Save & Search After clicking on the Search button, the result (up to Max 500 records) will be displayed confirming to the multiple search parameter. Click on Transaction Reference hyperlink to view drill down. Version Oct 2011 Pg 82 of 256

83 Transaction Details will appear onscreen immediately and reflect whether investigation has been opened against this transaction. Version Oct 2011 Pg 83 of 256

84 Click Party Details to display all parties to the transaction Version Oct 2011 Pg 84 of 256

85 Click Messages to view original incoming and outgoing messages related to the transaction. Investigation had been opened against this transaction. By clicking on the View Investigation button in the lower left hand corner of the page, the user will be linked directly to the Search Investigation module of E&I, and able to review all correspondence related to this enquiry case file. Transaction details are immediately displayed onscreen Version Oct 2011 Pg 85 of 256

86 Click Party Details to reveals all parties to the transaction. Click Attachments to view correspondence relating to the enquiry. Click on the Hyperlinks to reveal details. Version Oct 2011 Pg 86 of 256

87 Attachments are displayed in pop up windows -- here a correspondence note (with transaction details remaining onscreen for ready reference). Payment research details are included and available to view. Version Oct 2011 Pg 87 of 256

88 Print / Export / Create Correspondence Print Click button will generate a HTML report Export Click button will export the report as CSV or Excel Format (excluding SWIFT messages, attachments and images). Create Correspondence Click will allow user to create and send correspondence (to SCB Investigations) related to the Investigation Details. On clicking the Create Correspondence button, a pop up window enables user to input narrative text to be submitted to the SCB. The Case ID will be passed along with the Correspondence Text. This functionality is limited to submitting a correspondence text to SCB related to the Investigation Case ID. Version Oct 2011 Pg 88 of 256

89 9.2 Search Transaction Search investigation will be used to determine the status of an existing enquiry. Similar to the transaction research functionality, Search Investigations can be performed using:- Quick Search OR Advance Search Saved Search Saved Search feature by saving a search that is often replicated, this removes the need for you to repeatedly duplicate input. Steps Click to highlight the search saved previously. Click Run to execute the search. Click Edit to amend the search Click Delete to remove the search from the list. Version Oct 2011 Pg 89 of 256

90 Quick Search feature (with enquiry reference number) Steps Select Payment Centre from the drop down list. Specify Reference No Click Search OR Advanced Search feature where varied data may be input. Steps Select Payment Centre from the drop down list. Specify the Account No - (5 accounts over 5 days is permitted, with payment history available up to 1 year if the data exists in CERS). Specify Entry Type Both or Credit or Debit. Specify the Reference Number Optional Specify the Investigation Type - Optional Specify Search Name Optional Specify Currency Optional Specify Amount range Optional Specify Case Creation Date range - Optional Specify Value Date range Optional Select Investigation Status - Optional Click Search or Save & Search Although mandatory fields ( information provided will refine the results list. ) are kept to a minimum, the more Version Oct 2011 Pg 90 of 256

91 All case files meeting the search parameters will display in the Summary listing results. Having located a match with the required transaction, to open and view the file, Click to check the radio against Case ID Click View Details button. The screen will then display the details, giving the same 3 tab options - under Research Investigation., for further drill down as covered earlier Transactions Details Version Oct 2011 Pg 91 of 256

92 Party Details Attachments Version Oct 2011 Pg 92 of 256

93 Print / Export / Create Correspondence Print Click button will generate a HTML report Export Click button will export the report as CSV or Excel Format (excluding SWIFT messages, attachments and images). Create Correspondence Click will allow user to create and send correspondence (to SCB Investigations) related to the Investigation Details. On clicking the Create Correspondence button, a pop up window enables user to input narrative text to be submitted to the SCB. The Case ID will be passed along with the Correspondence Text. This functionality is limited to submitting a correspondence text to SCB related to the Investigation Case ID. Version Oct 2011 Pg 93 of 256

94 9.3 New Investigation There are 2 ways of initiating New Investigations: 1. Directly from a transaction know as IN-CONTEXT 2. Creating a new investigation from scratch, by manually inputting data into a blank screen OUT OF CONTEXT In-Context New Investigation To open an IN-CONTEXT enquiry, first research and display the details screen of the transaction in question Steps Click Research Transaction Perform Quick Search or Advanced Search Version Oct 2011 Pg 94 of 256

95 After clicking on the Search button, the result (up to Max 500 records) will be displayed confirming to the multiple search parameter. Click on Transaction Reference hyperlink to view drill down. Transaction Details will appear onscreen immediately and reflect whether investigation has been opened against this transaction. Having checked that there is no existing enquiry against this transaction, click on the New Investigation button located in the lower left corner of the screen. Checked that there is no existing enquiry against this transaction. Version Oct 2011 Pg 95 of 256

96 New Investigation screen is opened for :- Selection of Investigations Type Mandatory Field ; Input any additional data or comments, including free format narrative, as desired. Click on Submit button. An acknowledgement will be received from SCB immediately, and the file will be available to view in the Current Day s Investigations on the E&I Home Page. Version Oct 2011 Pg 96 of 256

97 Out Of Context New Investigation An Out Of Context investigation is initiated from the New Investigation option. OR All fields are blank, with the exception of the Enquiry Reference number and the date field, which are auto populated. User completes all mandatory fields ( ) and provides any further available information. Where the user includes a transaction reference, a link to the existing transaction is created. Once the form is completed, click on the Submit button. An acknowledgement will be received from SCB immediately, and the file will be available to view in the Current Day s Investigations on the E&I Home Page. Version Oct 2011 Pg 97 of 256

98 9.4 Stop Payment / Manual 199 This function enables users to generate a free form SWIFT message (MT199). After the completion of the Stop Payment / MT199, this will go through the normal Straight2Bank Web transaction approval and submission processes. After which, a SWIFT MT199 - a free format authenticated message will be generated and sent. Stop Payment / MT199 can only be generated for Straight2Bank Web Payments that are under status of 1) Send To Bank, 2) Received and 3) Under Processing. Upon the completion of Straight2Bank Web - Stop Payment / Manual 199, the normal approval, submission and transaction status update processes will follow. Straight2Bank Web - Stop Payment / Manual 199 Inquiry can only be used be used for payments initiated out of Straight2Bank Web only and CANNOT be used for payments initiated out of SWIFT channel. Stop Payment / Manual 199 can be initiated from :- Payments List OR E&I Homepage Payments List Mouse over and click Manual 199 Inquiry Version Oct 2011 Pg 98 of 256

99 E & I Homepage Click E&I Click Stop Payment Version Oct 2011 Pg 99 of 256

100 Stop Payment / Manual 199 Steps Enter Related Reference Mandatory Field Select Message To Mandatory Field Enter Description Mandatory Field Enter Sender Mandatory Field Enter Receiver Enter Message Mandatory Field Click Complete Instruction Upon completion of the Stop Payment / MT199 instruction, the normal transaction approval and submission processes will follow. Version Oct 2011 Pg 100 of 256

101 9.5 Amend Payment / Related 195 This function enables users to generate a SWIFT message ( related MT195). After the completion of the Amend Payment / Related 195, this will go through the normal Straight2Bank Web transaction approval and submission processes. After which, a SWIFT MT195 a free authenticated message will be generated and sent. Amend Payment / Related 195 can only be generated for Straight2Bank Web Payments that are under status of 1) Send To Bank, 2) Received and 3) Under Processing. Upon the completion of Straight2Bank Web - Amend Payment / Related 195, the normal approval, submission and transaction status update processes will follow. Straight2Bank Web - Amend Payment / Related 195 Inquiry can only be used be used for payments initiated out of Straight2Bank Web only and CANNOT be used for payments initiated out of SWIFT channel. Amend Payment / Related 195 can be initiated from :- Payments List OR E&I Homepage Payments List Mouse over and click Related 195 Inquiry Version Oct 2011 Pg 101 of 256

102 E & I Homepage Click E&I Click Amend Payment Version Oct 2011 Pg 102 of 256

103 Amend Payment / Related 195 Steps Select Related Reference from the drop down list. Mandatory Field Enter Description Mandatory Field Select Account. Select Message from the drop down list Mandatory Field Select Message Text from the drop down list Mandatory Field Enter Message Text. This will be pre-formatted text available in Payments Module Mandatory Field Click Complete Instruction Upon completion of the Amend Payment / Related 195 instruction, the normal transaction approval and submission processes will follow. Version Oct 2011 Pg 103 of 256

104 10. Trade Banking LC Issuance Step 1: Navigate and select Trade Transaction Trade Banking LC Issuance LC Issuance can be created through Copy from transaction Copy form template New - manual input Version Oct 2011 Pg 104 of 256

105 Copy From Transaction The customer has to select his Company ID and Company Name from the dropdown and Step 1 : Click Copy from transaction Click Continue Step 2 Click to select a transaction from the list Click Continue Version Oct 2011 Pg 105 of 256

106 The transaction form will inherit all the details from the selected transaction, thus reducing the input time. At the bottom of the page, there are four buttons which are described below. This button helps the user to print that particular page/section. If you are in the All section, the entire LC will be printed. This button helps the user to save the information entered as a template which can be accessed and used later whenever a new LC needs to be issued. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process and moves the transaction to the authorizer s queue. The system will not allow you to complete if you have not entered all the mandatory fields. Copy From Template The customer has to select his Company ID and Company Name from the dropdown and Step 1 : Click Copy from Template Click Continue Step 2 : Click to select the template Click Continue The transaction form will inherit all the details from the selected template, thus reducing the input time. At the bottom of the page, there are four buttons which are described below. This button helps the user to print that particular page/section. If you are in the All section, the entire LC will be printed. Version Oct 2011 Pg 106 of 256

107 This button helps the user to save the information entered as a template which can be accessed and used later whenever a new LC needs to be issued. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process and moves the transaction to the authorizer s queue. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 107 of 256

108 New - Manual input The customer has to select his Company ID and Company Name from the dropdown and then Step 1 : Click New Click Continue This will bring you to the Import LC Application Screen. The LC particulars are captured in the various fields available under different tabs such as General Information, Party & Shipment, goods, etc. To fill all the details in a single flow click on the 'All' tab. Import LC Input Form Version Oct 2011 Pg 108 of 256

109 Import LC Input Form (Cont d) Version Oct 2011 Pg 109 of 256

110 Import LC Input Form (Cont d) Version Oct 2011 Pg 110 of 256

111 Import LC Input Form (Cont d) At the bottom of the page, there are four buttons which are described below. This button helps the user to print that particular page/section. If you are in the All section, the entire LC will be printed. This button helps the user to save the information entered as a template which can be accessed and used later whenever a new LC needs to be issued. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process and moves the transaction to the authorizer s queue. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 111 of 256

112 10.2. LC Amendment Step 1 : Navigate and select Trade Transaction Trade Banking LC Amendment Version Oct 2011 Pg 112 of 256

113 Step 2: Perform Search base on Company Name Customer Reference LC Number Currency Beneficiary Click Filter After filtering, click to select desired transaction for amendment Click Amend Version Oct 2011 Pg 113 of 256

114 The required particulars that need to be amended are to be entered and other fields can be skipped. To display all the details in a single flow click on the 'All' tab. Import LC Amendment Form Version Oct 2011 Pg 114 of 256

115 Import LC Amendment Form (Cont d) Version Oct 2011 Pg 115 of 256

116 Import LC Amendment Form (Cont d) At the bottom of the page, there are four buttons which are described below. This button helps the user to print that particular page/section. If you are in the All section, the entire LC amendment will be printed. This button helps the user to save the information entered as a template which can be accessed and used later whenever a new amendment needs to be issued. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process and moves the transaction to the authorizer s queue. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 116 of 256

117 10.3. Shipping Guarantees Step 1 : Navigate and select Trade Transaction Trade Banking Shipping Guarantee Shipping Guarantee can be created through Copy from transaction Copy form template New - manual input Version Oct 2011 Pg 117 of 256

118 Version Oct 2011 Pg 118 of 256

119 Copy From Transaction The customer has to select his Company ID and Company Name from the dropdown and Step 1: Click Copy from transaction Click Continue Step 2: Click to select a transaction from the list Click Continue The transaction form will inherit all the details from the selected transaction, thus reducing the input time. At the bottom of the page, there are four buttons which are described below. This button helps the user to print that particular page/section. If you are in the All section, the entire shipping guarantee will be printed. This button helps the user to save the information entered as a template which can be accessed and used later whenever a new shipping guarantee needs to be issued. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process and moves the transaction to the authorizer s queue. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 119 of 256

120 Copy From Template The customer has to select his Company ID and Company Name from the dropdown and Step 1: Click Copy from Template Click Continue Step 2: Click to select the template Click Continue The transaction form will inherit all the details from the selected transaction, thus reducing the input time. At the bottom of the page, there are four buttons which are described below. This button helps the user to print that particular page/section. If you are in the All section, the entire shipping guarantee will be printed. This button helps the user to save the information entered as a template which can be accessed and used later whenever a new shipping guarantee needs to be issued. This button helps the user to save the entered information as a draft which can be accessed later and released once all the required fields are completely filled in. Clicking this button finishes the data entry process and moves the transaction to the authorizer s queue. The system will not allow you to complete if you have not entered all the mandatory fields. Version Oct 2011 Pg 120 of 256

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