Your guide to the Internet Service for Receivable Finance (ereceivable Finance)

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1 Issued by HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE. Regulated by the Jersey Financial Services Commission.

2 Visit our website at https://www.hsbc.ae Enter the User ID which begins with AEIF.

3 Enter your Memorable date in specified format. Enter your password in the specified format.

4 ereceivable Finance is the main delivery channel for your Receivable Finance Facility. It provides full access to your account and a host of information relating to your account. The menu to navigate around ereceivable Finance is located on the left hand side of each page (after the log on page).

5 Payments and Availability (Including Availability Movements) Message Centre Customer Accounts List Customer Details Allows you to view your ledger (in total) and view retentions. Clicking on the retention figure will give a breakdown. Previous day s figures are displayed as reconciliation between yesterday s and today s availability. Allows you to send and receive messages to us. Important to view each day, we recommend at least once in the morning and once in the afternoon. Lists all customer accounts and from the drop down list may be filtered to show outstanding balances, balances in credit, overdue, disputed, queried, unprotected, in name order and in litigation. Default is by balance ie. biggest account first. Clicking on individual customer names can access a breakdown of invoices outstanding in the customer account. Allows you to go direct to a particular customer account by inputting the relevant account number. Customer Limit List Transaction History A searchable list of all customers that displays current balance i.e. invoices outstanding, current limit and unprotected balances.. Provides details of transactions on the account such as customer payments, funding drawn, sales (invoices), credit notes notified and charges. Customer Limit Status Displays recent credit limit decisions and requests to be actioned.. New Customer Request Allows you to request a new Agreed Customer and Customer Account.. EDI File Transfer This function is currently not available and cannot be used at the moment.

6 The Menu Explained Report Request List Sales and Bad Debts Help - Rules and Standards Select Another Account Log Off Allows reports to be downloaded in a universal CSV format. Reports include Client Statement, Weekly Activity Report, Aged Debt Report, Open Items and Customer List. Provides a summary of sales invoices notified, cash collected, debt turn target and actual bad debts written off, split between protected and unprotected. Provides Overview on Receivable Finance supplementary agreement terms and conditions. Used to navigate between ledgers should you have more than one. Logs you out. It is important to do this as allowing the site to time you out can sometimes cause problems with re-entering.

7 If multiple accounts are held, click on the account number of the facility you want to open, to view it.

8 ereceivable Finance is HSBC's client facing system for Receivable Finance Services. The welcome screen provides a snapshot of today s invoices and credit notes received, and current availability. View the notice board for periodic useful notes. If the current availability shown here is in red with the word Overpaid alongside then it signifies that your outstanding funding has exceeded the availability. The system is available Saturday to Thursday from 7:00 a.m. to 6:00 p.m. UAE time Availability (funds available) is updated with previous working days transactions on each working day. This is applicable for non PDC facilities only

9 Clicking on Retentions will take you to a breakdown of the retentions, whilst clicking on Availability (previous day) will take you to a reconciliation between the previous day s figure and today s. This will display your designated account number for all payments credited

10 Retentions screen shows the amount retained as on given day. It represents invoices which are not considered eligible for creation of availability. Retention's can include - Concentration CAP exceeded. Overlimits. Overdues beyond extension period. Verification is outstanding

11 This screen details the change in availability from the previous working day to the current working day. It is accessed by clicking on Availability on the Payments and Availability page. This screen also features an explanation of the various factors that affect availability. A breakdown of the retentions is available from a link within the availability screen.

12 From this screen you will also be able to view the items received on the day. These items will update over night and will reflect the following day

13 For UAE clients you can elect same day payment or lodge a request for next day drawdown - subject to availability for funds. For other countries if you want a payment, please call the Receivable Finance Help Desk Tel +971 (0) or Payment method should always be selected for transfer.

14 For UAE transfers, once you have requested your payment, which can only be transferred to your nominated bank account, the system will request your confirmation to ensure the details are correct - if not you can amend them at this point.

15 The message centre allows you to exchange messages with us in a secure environment. Message types include: - Credit limit decision - New Accounts opened and additional information requests - Queries and disputes - Notifications and resolutions - Messages from your credit controller You can originate and respond to messages. Only opened messages can be deleted. It is important messages are reviewed and actioned promptly. We recommend reviewing them at least twice a day (at minimum once in the morning and once in the afternoon). Sent messages will only appear on the list until they are actioned, at which point they will be removed. Please note - do not use for urgent requests like transfer of availability.

16 Customer accounts are accessed either by entering the number in the Customer Details field or by using a link from the Customer Accounts List. The Customer Accounts List may be filtered down to show: - Outstanding balance - In credit - Overdue - Disputed - Queried - Ineligible - In Name order - In litigation A search is available using the In name order option. Classification shows customer accounts which are under litigation. NB: The individual customer account screen may be accessed by clicking on the customer name (see over).

17 This screen is accessed by clicking on an individual customer account. It provides invoice level breakdown of the individual customer debt. Trading history with the customer can be accessed from here. Filters are available to show: - Open Items - Open & Closed items (displays the allocation of recent payments) - Disputed items - Queried items EEE Trading Closed items appear in this list for 1 year after the item has been cleared. All items can be accessed to enable the whole account to be printed off quickly. Disputed or Queried items if present, are marked with a D or Q and clicking on them gives access to the details. A message centre note is always sent regarding a dispute or query please review these regularly and respond promptly with your findings.

18 EEE Trading This displays the trading history and gives details of invoices and credit notes, and the date when the account was first opened.

19 A searchable, alphabetical list of all customers which displays current balance versus current limit. A useful screen to view the ineligible invoices which have affected the availability.

20 The Transaction History provides details of: - Sales Invoice Notifications - Credit Invoice Notifications - Customer Remittances Received - Returned Cheques - Charges - Funding Drawn Filters are available for each of these options. Data can filtered into individual months. Discounting Charges are applied at the end of the month, and thus cannot be viewed until then. Closed items appear on this list for two months after the items have been cleared. We recommend using the Account Activity Report (available on the Report Request List page) to update your own sales ledger. Use the Client Statement report for your Receivable Finance accounting.

21 Limit requests are approved by our credit approver in which case it will appear in decisions given. Requests awaiting decisions will remain in the pending section. Where a limit is fixed it is not possible to access the Request a Credit Limit screen. All limit changes are notified via a secure message in the message centre. These should be viewed regularly.

22 Reports are downloaded in a universal CSV format which opens in excel, or similar spreadsheet programs. Requesting reports is a two stage process. - The options are selected and on hitting the send button, the request is actioned Standard reports available are: - Aged Debt report (aged analysis) - Customer List (list with addresses and credit limits) - Client Statement - Account Activity Report (provides allocation details of customer payments. - Open Item Ledger (report by customer showing outstanding balance by invoice) Sample format of reports are provided here.

23 Once the report has been prepared a download button will appear (after refreshing the page) to the right of the send button. The report can then be downloaded and opened. For more information see the FAQs at the end of this document.

24 Reports are viewable in Excel spreadsheet format.

25 Should you need further assistance - rest assured we will be on hand to help.

26 How do I request a credit limit increase? In Customer Accounts List click on the existing limit for the particular customer, or in the particular customer account click on the limit. This brings up the Request a Credit Limit screen. If the limit is fixed at the current level it will not allow access to the increase limit screen. How can I see which customers have paid? How can I confirm if you have received my invoices and credit notes? In Transaction History filter by Customer Remittances Received this brings up remittances received in the month so far. You can also filter for previous months (up to 12 months). In Customer Details (for a particular customer) select Open and Closed Items, this will show recent payments and allocation details. Allocation details are also supplied in the Weekly Account Activity Report, which is prepared and sent as a hard copy on a weekly basis. The report can also be downloaded via our Report Request List page. For manual or post select Transaction History from the menu and then Sales and Credit Notes. This shows invoices and credit notes received. For help with preparing a manual or post batch refer to Help - Rules and Standards - Invoicing Your Clients. I have a query over the funds available Review the Retentions figure by clicking on the Payments and Availability screen and also the Availability Movements screen by clicking on Availability. Invoices subject to verification with your customer are shown as suspended within Retentions. Once verified the funds will be made available the following working day. Review your Message Centre to see if any invoices are queried or disputed by your customers. When invoices are queried we send a message centre note and allow 48 hours for you to resolve before the funding is withdrawn. After 48 hours the funding is withdrawn. At this point a further message centre note is sent, please respond to these messages promptly with your findings. Service charge (%) is also posted the day the invoices are processed.

27 How do I get details of queried or disputed customers? How do I know if any customers are over their credit limits? For a list of all queried and disputed accounts go to Customer Accounts List and filter by Disputed or Queried. Clicking on the Q or D on the relevant invoice can access details of queries and disputes. The message centre will advise you with details if they occur. Use Customer Limit List or when in Customer Accounts List filter using Unprotected. How do I download reports to my PC? See the Report Request List section of this guide for how to access the Download Report button. From here click on it and choose Save to download to your PC. The report can then be opened in Excel or a similar spreadsheet program. If this option is not available to you please contact Helpdesk Services on +971 (0) so we can reconfigure your download settings. My reports don t format correctly. This is because you re viewing them in your internet browser. Instead download the report to your PC and view using a spreadsheet program. Is it acceptable for more than one person (user) to use the same login ID? No, each person (user) should have his or her own unique login ID. Should you need to arrange a new user please contact our Helpdesk (see below). How can I request or modify user access to erf? How can I get extra reports? Forms are available by calling Helpdesk services on +971 (0) They can be ed or posted out to you. Once filled in you must post them back and your new number will then be issued. For changes to user access a primary user or company director must us on stating the changes you require. We will then confirmation of the change once it s been actioned. Go to Report Request List a variety of reports are available to download. Further information can be seen in the related section of this guide.

28 How do I go to a particular Customer Account? If you know the particular customer number enter it into the Customer Details field on the left-hand menu. If not use the Customer Accounts List where you can filter in different categories. Once identified click on the customer name. How do I know allocation details of customer payments? The Account Activity Report provides a breakdown (per invoice) of customer payments. We recommend using this for reconciliation purposes. A hard copy is sent weekly. THANK YOU Issued by HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE. Regulated by the Jersey Financial Services Commission.

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