LAWN AND GARDEN MAINTENANCE WORKER

Transcription

1 POSITION DESCRIPTION LAWN AND GARDEN MAINTENANCE WORKER Position Title Lawn and Garden Maintenance Worker Employment Instrument ADSSI Employee Collective Agreement 2009 Functional Area Customer Service Financial delegation In accordance with delegations policies, dayto-day consumables and equipment servicing Organisational Context Organisational Relationships ADSSI Limited trading as Adssi HomeLiving Australia is a not for profit organisation that provides practical HomeLiving services that promote choice, lifestyle and independence. Our primary purpose is to make a difference in the lives of people in our community, particularly the frail aged, people living with disabilities and dementia, their carers and others who may be disadvantaged. Position reports to: Team Leader Business Operations Positions supervised by this position: Work experience trainee, volunteer, assistant Key Relationships/Interactions: The position works closely and collaboratively with the Team Leader Business Operations and possible future gardening assistants. Position Summary The Lawn and Garden Maintenance Worker is responsible for providing an effective lawn and garden maintenance service to both funded and commercial clients. Qualifications and Experience Certificate II, III or IV in Horticulture with a minimum of 12 months experience maintaining gardens A demonstrated energetic and enthusiastic approach to building a business Physically fit, energetic and able to work outdoors in hot and cold conditions Flexible to work around adverse weather and to work extra hours where required Demonstrated plant identification knowledge Ability to complete risk assessments and work to safe work method statements Ability to quote on jobs Pest and disease control experience Demonstrated experience using self-propelled mowers, brush cutters, blowers, edgers, small chainsaws and hedge trimmers safely in a commercial environment Demonstrated light home maintenance experience Current drivers license and ability to reverse a trailer safely and competently 1 P a g e

2 Personal Qualities Ability to work alone and unsupervised Self starter Ability to lead a small team if required Well presented Solution-focused style and approach Strong work ethic, integrity and stakeholder focus Strong customer service and satisfaction focus Commitment to innovation and continuous improvement Required Competencies Sound understanding and practical application of contemporary garden maintenance practice Outstanding interpersonal, verbal and written communication skills High level IT skills and ability to use a smart phone and tablet to send and receive s and enter data Ability to manage a vehicle GPS device; downloads and business trip logging Key Responsibility Areas Vision, Purpose and Values Actively develop and promote the desired organisational culture by ensuring all interactions, documentation and communications align with and support the organisation s vision, purpose and values Summary The role requires the ability to plan own activities and work schedule in collaboration with the Customer Service department. Flexibility is required to plan to work outdoors early in the morning and later in the day with a mid-day break to avoid high UV exposure Adverse weather such as rain may require that the work is spread over a 60 hour fortnight in an irregular pattern Selling extra services to clients is an essential component of this role along with quoting Duties will include, but are not limited to: Gardening General garden maintenance in clients homes and at Adssi HomeLiving Australia Mulching Lawn mowing and edging Pest and weed control Pruning and hedging Garden tidies and rubbish removal Routine equipment maintenance 2 P a g e

3 Maintenance General maintenance in clients homes and at Adssi HomeLiving Australia Assist the Building Services trades Window cleaning Routine maintenance High pressure cleaning Painting Replacing light globes Moving furniture and equipment Ad hoc maintenance and repairs as required Compliance and continuous quality improvement Work Health Safety and the environment (WHS&E) Collaborate in the setting of KPIs for the position Meet all agreed KPIs Foster a working environment that values best practice and continuous quality improvement Ensure quality performance in all service delivery by participating in quality audit procedures such as spot checks and client feedback processes Participate in the complaints, compliments and feedback process to ensure timely resolution and contribution to continuous quality improvement Contribute to the review, analysis and improvement of the team Ensure the secure storage of client records to protect confidentiality Ensure that the gardening staff is engaged and productive through the completion of 11 (pro rata) support meetings with individual team members as well as an annual round up meeting Comply with the Work Health Safety Act and Codes of Practice Ensure that relevant Safe Work Method Statements and Material Safety Data Sheets are kept up-to-date Take care of self and others Participate in the Adssi HomeLiving Australia rehabilitation program Ensure that incidents, accidents and hazards are identified, recorded and managed in accordance with established policies and procedures 3 P a g e

4 Organisational culture Adssi HomeLiving Australia s culture is based on the following: Core values: Good Governance Client Focus Quality Focus Professional Conduct Results Driven Consultative Support values: Leadership Excellence Communication Integrity Accountability Independence Engagement Goal focused Innovation Supportive Life balance Fun It is the expectation that all staff and volunteers uphold these values and are committed to the organisation s vision and purpose. Vision: Purpose: To make a difference in the lives of people in our community By providing practical HomeLiving services that promote choice, lifestyle and independence Environmental commitment: Adssi HomeLiving Australia is committed to developing and implementing practices for controlling our impact on the environment, conserving and enhancing our use of resources and managing waste. SIGNATURES Lawn and Garden Maintenance Worker / / Team Leader Business Operations / / 4 P a g e

5 KEY PERFORMANCE INDICATORS Performance levels defined Exceeded (E) Performance exceeds expected outcomes Met (M) Performance against objective is in line expected outcomes Partially Met (PM) Not Met (NM) Performance against objectives partially meets expected outcomes. Performance against objectives is well below expected outcomes and requires immediate intervention to correct gaps in individual performance Core Topic Key Objective Performance indicators Specific, Measurable, Attainable, Relevant, Timely Performance Level Manager s Comments NM PM M E WHS 1. Ensure a safe and healthy workplace 100% of incident investigation recommendations are implemented within the specified time frame 100% of hazards rectified within the specified time frame 100% of accidents are reported to line manager within 1 business day of the event 100% of hazards are reported to line manager within 5 working days for a minor hazard; or 48 hours for a serious hazard 5 P a g e

6 Core Topic Key Objective Performance Indicators Quality 1. Ensure that work is performed to the required standard Specific, Measurable, Attainable, Relevant, Timely Improve efficiencies by reviewing own and team KPIs annually 2. Safety Records All relevant Safe Work Method Statements are read and signed by self and team. All Material Safety Data Sheets are read and signed by self and team. 100% of relevant Safe Work Method Statements and Material Safety Data Sheets are reviewed annually. Performance Level NM PM M E Line Manager s Comments Core Topic Key Objective Performance Indicators Operations 1. The lawn and garden service is economically viable 2. Equipment is 100% operational Specific, Measurable, Attainable, Relevant, Timely 85% of work is billable to clients Client surveys indicate 100% satisfaction rate Vehicles, trailer and equipment is serviced to manufacturers specifications and timetable so as to reduce down time as much as possible Vehicles, trailer and equipment are kept secure and clean at all times Performance Level NM PM M E Line Manager s Comments 6 P a g e

7 The achievement of the Key Objectives and Performance Indicators within this plan will form part of the performance management of the individual and will be reviewed in the specified timeframe. Line Manager s Signature Date Employee signature Date 7 P a g e