Outlook. configuration and troubleshooting
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1 Outlook configuration and troubleshooting
2 Table of Contents: Required Settings 2 Server Settings..2 Setting up your account: Outlook Outlook Express 6 Windows Mail (Vista)..10 Outlook Outlook Troubleshooting: Outlook Express.. 16 Windows Mail (Vista)..19 Outlook Troubleshooting ( ).21 Support..24 1
3 Required Settings Nearly all programs that support POP/IMAP and SMTP standards for sending and receiving use the following five primary settings: 1. Username Your complete address. (Example: 2. Password- This password is the same one you use to login to your Web Mail. 3. Incoming Mail Server (Example: mail.element74.com) 4. Outgoing Mail Server (SMTP)(Example: smtp.element74.com) 5. Outgoing Mail Server (SMTP) Authentication In order to send , your software must be set to use authentication when connecting to the outgoing mail server. To view these required settings please refer to the troubleshooting section of this guide. Server Settings Here are a few server settings that must be entered accurately in order for you account to function properly. Server Type Server Name Port POP mail.yourdomain.com 110 SMTP smtp.everyone.net 25 SMTP alternate port smtp.everyone.net 2525 Setting up your account (Outlook 2003) To begin setting up your account, first open Outlook by clicking on the icon on your desktop or by selecting this from your Programs Menu. Next, on the Tools menu, click Accounts. 2
4 Under , click Add a new account, and then click Next. Select POP3 as the type of server your account will work with, and then click Next. In the Your Name box, enter your name exactly as you would like it to appear to your recipients. 3
5 In the Address box, type your full address. In the User Name box, type your entire address. (Example: Next, type your password in the Password box. If you would like Outlook to remember your password, please check the box labeled Remember password. In the Incoming mail server (POP3), type mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com for your incoming mail server. 4
6 In the Outgoing mail server (SMTP) box, type smtp.yourdomain.com Once again, as an example, if your domain is you would type in smtp.testsite.com for your outgoing mail server. Next, click on More Settings. Select the Outgoing Server tab and check the box labeled My Outgoing Server Requires Authentication. Also, be sure the first circle which says Use same settings as my incoming mail server is checked. Click Next after you have completed entering this configuration information and then click Finish. 5
7 Setting up your account (Outlook Express) To set up your account in Microsoft Outlook Express, from the Tools menu, select Accounts. Go to the Mail tab, click on the Add menu button and select Mail. In the Display name field, enter your name (or whatever name you would like to be seen by recipients) and click Next. 6
8 In the address field, enter your full address (Example: and click Next. For the My incoming mail server drop down box, select POP3 as the server. In the Incoming mail (POP3) server box, type mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com for your incoming mail server. In the Outgoing mail (SMTP) server box, type smtp.yourdomain.com Once again, as an example, if your domain is you would type in smtp.testsite.com for your outgoing mail server. 7
9 In the Account name and Password fields, enter your full address and password (same as webmail) and then click Next. (If you would like Outlook to remember your password, check the Remember password box) On the setup confirmation page, click Finish. With the Mail tab selected, click once on the account you just created and then click the Properties button. 8
10 Next, go to the Servers tab and select the My server requires authentication box, and then click Apply. Go to the Advanced tab. In the Server Port Number section, change the Outgoing mail (SMTP) to 25, and then click OK. (Be sure the Incoming mail (POP3) box is set to 110) Your Outlook Express account is now set up! 9
11 Setting up your account (Windows Mail) With Windows Mail open, first select Tools and then Accounts. In the Internet Accounts window, click the Add button to set up a new account. The types of accounts that can be added will open in a new window. Select Account and click Next. 10
12 Enter your display name as you would like it to be seen by all recipients and then click Next. Enter your full address (same address as your webmail) and then click Next. For the Incoming server type, select POP3 in the drop down box. In the Incoming mail server (POP3), type mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com for your incoming mail server. In the Outgoing server (SMTP) box, type smtp.yourdomain.com Once again, as an example, if your domain is you would type in smtp.testsite.com for your outgoing mail server. Click Next when finished. 11
13 Enter your username and Password (same as webmail) in the appropriate fields and then click Next when finished. (If you want Outlook to remember your password don t forget to check the Remember password box) (Example: If your is johndoe@yourdomain.com, you would only enter johndoe in the username field. For the last step, select the Do not download my at this time box and then click Finish. Your setup is now complete! 12
14 Setting up your account (Outlook 2007) With Outlook 2007 open, first select Tools and then Account Settings. Click on the tab and then click the New button. Next, select the Microsoft Exchange, POP3, IMAP or HTTP option and click Next. 13
15 On the Auto Account Setup window check the Manually configure server settings or additional server types box and click Next. Select the Internet option and click Next. In the Your Name field, enter your name as you would like it to be seen by all recipients. Next, enter your full address (same address as webmail) in the space provided. Select POP3 as the Account Type. In the Incoming mail server (POP3) box, type mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com for your incoming mail server. In the Outgoing server (SMTP) box, type smtp.yourdomain.com Once again, as an example, if your domain is you would type in smtp.testsite.com for your outgoing mail server. Next, enter your full address and password in the User Name and Password fields and click on More Settings at the bottom right. 14
16 Click on the Outgoing Server tab and check the My outgoing server (SMTP) Requires Authentication box. Also, make sure the Use same settings as my incoming mail server option is selected. Click OK when finished. Now click the Test Account Settings button. You should see all green check marks and no errors. Click the Close button to close the test window and then click OK to save your settings. Finally, click Next. Click Finish to close the wizard. 15
17 Now go back to the Tools menu and select Account Settings. In the tab, click on the account you just set up and click Change. Go to the Advanced tab and set the Outgoing server (SMTP) to 25 (not 587). Also, be sure the Incoming server(pop3) is set to 110. Click OK to save changes. You have now successfully set up Outlook 2007! Outlook Troubleshooting (Express) If you are experiencing problems sending or receiving in Outlook Express, here are a few things that may help fix the problem. The main cause of most issues is simply an altered or incorrect account setting. First, go to Tools and then click on Accounts. Next, click on the Mail tab. 16
18 Your account will be listed here. Click on the account name to highlight it and the click Properties on the right hand side. With the General tab selected, make sure all of the User Information entered is correct. Both the address and the Reply address should be your full e- mail address (the same address as your webmail). In the very top text box under Mail Account it should read mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com in the text box. Now click on the Servers tab. The Incoming mail server should be set to POP3. In the Incoming mail (POP3) box, it should read mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com for your incoming mail server. In the Outgoing mail (SMTP) box, it should read smtp.yourdomain.com Once again, as an example, if your domain is you would type in smtp.testsite.com for your outgoing mail server. 17
19 Now make sure the Account name (same as your webmail account) as well as password are entered correctly. At the very bottom of the dialog box, make sure the My server requires authentication box is checked. Finally, click on the Advanced tab and ensure that the Outgoing mail (SMTP) port number is set to 25 and the Incoming mail (POP3) port number is set to 110. (The two secure connection (SSL) check boxes should NOT be checked as the picture suggests) Click OK when finished. If everything seemed to be correct and Outlook is still not functioning properly, go back to the Servers tab in Properties (if you don t remember how to get there look at the instructions above) and change the Outgoing Mail (SMTP) to smtp.everyone.net If this does not work go back to the Advanced tab in Properties and change the Outgoing mail (SMTP) server port to 2525, its alternate port. If Outlook is still not functioning properly, please refer to the support section of this guide. 18
20 Windows Mail (Vista) Troubleshooting First, click on Tools, then Accounts. Click on the account that you need to verify and select Properties. Click the Servers tab. Make sure the Incoming mail server is set to POP3. In the Incoming mail (POP3) box, it should read mail.yourdomain.com For example, if your domain is you would type in mail.testsite.com for your incoming mail server. In the Outgoing mail (SMTP) box, make sure it is smtp.yourdomain.com Once again, as an example, if your domain is you would type in smtp.testsite.com for your outgoing mail server. 19
21 Now make sure that your Incoming Mail Server username and password are correct. The username should be your FULL . (same as your webmail) (Example: At the very bottom, ensure that the My server requires authentication box is checked. Click on the Advanced tab. Make sure that the Outgoing mail (SMTP) port number is set to 25 and the Incoming mail (POP3) port number is set to 110. Click OK when finished. If everything seemed to be correct and your is still not functioning properly, go back to the Servers tab in Properties (if you don t remember how to get there look at the instructions above) and change the Outgoing Mail (SMTP) to smtp.everyone.net If this does not work go back to the Advanced tab in Properties and change the Outgoing mail (SMTP) server port to 2525, its alternate port. If Windows Mail is still not functioning properly, please refer to the support section of this guide. 20
22 Outlook Troubleshooting ( ) If you are having trouble sending or receiving s using Outlook, here are a few things you can try to help fix the problem. First, check your account settings to make sure all of the information entered is correct. To do this, first click on Tools and then Account Settings. (For Outlook 2003, click on Tools, Accounts, then select View or change existing accounts and then click Next.) Select the account you wish to troubleshoot by clicking on it once and then click the Change button 21
23 Make sure your full address in entered in the Address bar. Also, double check the Incoming and Outgoing mail server information. First, make sure the Account Type is selected as POP3 in the drop down box. In the Incoming mail server bar it should say mail.yourdomain.com For example, if your domain is it should be mail.testsite.com for your incoming mail server. Next, check the Outgoing mail server information. It should read smtp.yourdomain.com If, for example your domain is it should be mail.testsite.com for your outgoing mail server. In the login information, the User Name should be your full address (Example: and the Password should be the same password you use to login to your webmail account. Next, click on the More Settings button in the bottom right corner. Click on the Outgoing Server tab and make sure that the My Outgoing server (SMTP) requires authentication box is checked as well as the Use same settings as my incoming mail server circle. 22
24 Click on the Advanced tab and ensure that the Incoming Server (POP3) server port number is 110 and the Outgoing server (SMTP) server port number is 25 then click OK. Finally, click the Test Account Settings button. You should see all green check marks if everything is working properly. If there are errors when testing click the Close button. Try changing the Outgoing Mail Server (SMTP) server to smtp.everyone.net and test the settings again. If this does not work, click on More Settings, select the Advanced tab, and change the Outgoing mail (SMTP) server port to 2525, its alternate port. If Outlook is still not functioning properly, please refer to the support section of this guide. 23
25 Support You can contact our support group to provide you with assistance with your service by ing us at or by calling If you have any questions concerning Microsoft Outlook, please visit the Microsoft support site. Element 74 LLC 2845 Independence Cape Girardeau, MO
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