TECHNOLOGY SUPPORT & SOLUTIONS, INC. WE GOT I.T. COVERED. Technology consulting and services tailored to your business needs

Transcription

1 TECHNOLOGY SUPPORT & SOLUTIONS, INC. WE GOT I.T. COVERED Technology consulting and services tailored to your business needs

2 TABLE OF CONTENTS Contents Mission 1 Services 2 Solutions 3 Why Technology Support & Solutions, INC 4 Company History 5 Contact Information 6 Location 6

3 MISSION Mission FOCUS ON YOUR BUSINESS Often we see a person at an office get pushed into being responsible for the technology systems even though it was never part of their job description, background, or interests. People should do what they do best and what they were trained for. Our clients are able to focus on their business and not on how to maintain or upgrade their technology. We work closely with the company s management to understand their needs and translate that into solutions. Our company can manage all your business s technology or only what you are unable to address in house. ENTERPRISE FEATURES FOR THE SMALL BUSINESS Most small businesses cannot afford a Chief Information Officer or I.T. Help Desk. With us you get both. Our staff has a wide range of knowledge and experience. We work with on-premises, cloud, and hybrid solutions that fits the business s needs and budget. COMPLEMENT & OUTSOURCED I.T. Some companies have their own I.T. staff but due to geographic limitations cannot access a branch office s technology. We are the boots on the ground for many clients that have their main offices outside the Chicagoland area. There are times when a company I.T. staff may lack expertise in a certain area or wish to get a second opinion. We work well with other technology specialists and are careful to complement rather than compete. LOOKING AHEAD If our clients do well, we do well. As our clients business grows, so do we. We are careful to give the companies we work with sound, honest advice that they can benefit from for the long term. Page 1

4 SERVICES Services We work with a variety of different systems in a plethora of different environments. This means many problems your business may face we have already seen. There is a movement towards the Cloud, which is shorthand for hosted service. Not only can we help get your business using the Cloud, but we can get you out of the Cloud or move between Clouds. Regardless of where you store your critical systems, you still need people who understand how it all works. We will help you evaluate which services comply with your industry requirements and budget. Here is a short list of some of the services we offer: Break-Fix Tech Support Pay for what you need. Managed Services - Fixed price management of servers, workstations, network Monitoring Status of systems being operational or in jeopardy. Remote Access Working at your office without being at your office. System Backup - Backup local/offsite and virtualization of critical systems. Network Design Internet fail-over, Quality of Service, VLANs, policy-based routing. Wireless Access Public and private access, content filtering, captive portal. Voice Over IP Modern phone solution that runs on-premises or hosted (cloud). Office 365 Hosted (Exchange), SharePoint, Instant Messaging, and Microsoft Office. Security Business class security solutions on-premises or hosted (cloud) options. Productivity Training How to get the most out of the software you use every day. Data Recovery Recover lost files from your computer or server. Productivity Monitoring Review what the staff is working on and when. In short, we can address all the technology issues that challenges a small business. Page 2

5 SOLUTIONS Solutions CLOUD COMPUTING Innovations are happening at lightning speed. Features that were not affordable to a small business a few years ago are suddenly available and economical. For better or for worse it is now possible for you and your staff to work from home, in-transit, and at your customer sites. For example: we have been able to put structures in place, with centralized control, that make it possible for the average computer user to access their work computer remotely, use their computer as a work phone, and use their smartphone to access documents on the company server. UNIFIED COMMUNICATION Keeping the whole office in communication with each other does not need to be difficult. In Chicago we are used to rough winters and blizzards. There are times when people cannot get to the office due to lack of transportation or safety concerns. helps the office stay connected to each other, but it is not enough. Combine with instant messaging, presence (status), and phone system, and you have the modern workplace. The staff can be at the same location or on the other side of the world. Unified Communication allows the whole team to be productive and flexible. SECURITY Threats to your business security only gets worse as time progresses. Antivirus is not enough. We take a complete look at our clients needs and develop security policies that meet or exceed their business requirements. We use firewalls, content filtering tools, and malware software solutions from the world s leading security innovators. In addition, we also offer guidance to your staff about safer computing and how to protect themselves at work and home. BUSINESS CONTINUITY Enterprise level features, such as offsite backup and virtualization, are now accessible and affordable. We have clients that store many terabytes of backup data in the cloud. In addition, servers can be virtualized on or offsite. This gives your business great flexibility with upgrades, migrations, and disaster recovery. Page 3

6 WHY TECHNOLOGY SUPPORT & SOLUTIONS, INC Why Technology Support & Solutions, INC KNOWLEDGE AND WISDOM From mainframes to smartphones. We have seen technology evolve from being in the hands of only the ultra-qualified to being in the hands of the right out of school intern. Almost everyone is connected to the internet, but just because there is more access does not mean the challenges have gotten any easier. We stay away from technologies which offer free solutions that end up costing time and treasure. That is why we look at the total cost of ownership rather than short term savings. TOOLS We provide you the right tools for the job at hand. Often we see clients trying to hold on to systems that are outdated and expensive to maintain. We are more than technicians, we are technology advisors. If it makes economic sense for a system to be replaced rather than maintained we alert the client. We would rather see investment in stable solutions than ones that need expensive servicing and repair. RESPONSE Staying in close contact with our clients office even while they are sleeping is important to us. Our systems allow for 24/7 monitoring. Often we know about a problem before our client does. We staff our Help Desk throughout business hours, after hours, weekends, and holidays. In addition, we have remote access to our clients systems so we can do maintenance at non-critical times without the need for travel. LOCATION Our location is in the center of downtown Chicago. This allows us quick access to most of our clients and all major modes of transportation. Page 4

7 COMPANY HISTORY Company History Technology Support & Solutions, INC. was established in 2004, by Ray Young, with the concept of bringing innovative technology solutions to Chicago area businesses. In 2006 Ralph Hoadley joined the company as a full partner and the office was moved to downtown Chicago. In 2007 a division of the company was formed, Chicago Tech Support, that s primary purpose was to bring enterprise class technology support to small and medium sized businesses. With the help of our amazing staff, who are passionate about technology, we have assembled an arsenal of tools and methodologies focused at scaling solutions to any size business. In 2011 our office was moved to its current location on Madison & Clark, right in the heart of the Chicago Loop. Today Technology Support & Solutions, INC. works for a number of local, national, and international businesses. We collaborate with technologically innovative companies and test the latest technologies before they are readily available to the public. Our array of solutions, such as real time 24/7 monitoring, Help Desk, security solutions, Voice Over IP, virtualization, and multi-platform remote support put us at the forefront of I.T. service providers. Page 5

8 CONTACT INFORMATION Contact Information RAY YOUNG PRESIDENT RALPH HOALDY CEO Tel Tel Location Technology Support & Solutions, INC 123 West Madison Street, Suite 500 Chicago, Illinois Tel CHICAGOTECHSUPPORT.COM Page 6