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1 AMA Networks presents the The TOP TEN Reasons Network Management and Support AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since The goal of our Managed IT Services is to continually monitor your system performance, capacity and usage. We manage your IT with industry best practices. Proactive support allows us to minimize the threats of failure long before they occur. With Professional Services, we can assist you with your IT moves, upgrades, and projects to meet your goals and budget. AMA Networks Professional and Managed services will work with you to make the best technology choices. We will analyze your technology and show you how to capitalize on IT and deliver those cost savings to you. We are here to help you manage your IT! m a ne t w ork s. c om

2 San Diego s premier IT solutions provider

3 3 Discover today why we are San Diego s premier choice for IT services! AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since Our IT Support and IT Service platform can help align your Information Technology (IT) needs with your business goals and objectives. In addition to our Professional IT Support and Services, we offer Managed Services, Cloud Services, IT Consulting, daily system maintenance all the way to more complex engineering projects. Our goal is to allow you to focus on your core business and leave the it stuff to your trusted team of experts. Our experienced team of IT Engineers will work with you to set the goals to help you change, understand, and clearly define your IT needs to work for your environment and deliver the top services and quality. Whether you employ full time IT staff yourself, or you outsource your IT needs to our professionals, AMA Networks will work with you to develop a plan that solves immediate problems, offers you a map towards the future, and fits into your budget.

4 CEO S STATEMENT San Diego s premier Network Management Support services provider.

5 5 Amir Hadziosmanovic CEO STATEMENT It brings me great pleasure to welcome you to AMA Networks! To our existing clients and all of you, out future clients, I d like to say Thank You for your confidence and support. The opportunity all of you have given me and AMA Networks to bring you the best and latest in IT, to help with all of your IT needs, no matter how small or large, has been fantastic. I have had the honor and pleasure of working with some of the great and innovative people, be part of the San Diego IT community, and with all of us working together we can empower our most valuable asset, our customers, with innovative IT Solutions, IT Service and IT Support. Here at AMA Networks my personal goal is to really focus on understanding our client needs and addressing those needs and problems. By increasing our client insight, we will be able to develop new products that solve these needs and problems. While AMA Networks and other companies in our ever evolving industry adapt to essential shifts in the today s IT market, our culture, our people and our hunger to bring you the latest and greatest, cutting edge, in IT will remain solid. We care deeply about our people and our clients. Earlier this year we began to implement our three year plan. This plan will show our intent to stay current and on cutting edge of IT, on course of sustainable growth, and we intend to keep creating value in a positive way. This approach is not just a moral imperative for AMA Networks. It is what makes AMA Networks a Premier San Diego IT Service and Support company and a key business differentiator. We know that how we run our business is just as important to you, our valued customers, as the innovative products we deliver to you. One of our most important company assets is our Core Values. It is what makes us different and it is what we strive to bring to you, to every job, and out day to day duties. All of us at AMA Networks are motivated and personally inspired to help you understand what an IT Service provider can do for you, not what you can do for us. We remain committed to ethical business practice and cultivating a supportive, productive work environment. We will continue to be good neighbors in our community, engage with you in your ideas, we shall remain open and honest and we shall ensure that all of us, and our vendors and suppliers, meet and attain the same high level of expectations we hold ourselves accountable to.

6 AMA NETWORKS Focused on being the best Network Management Support. Is your business ready for the next step in Network Monitoring and Support? A growing number of Small and Medium Businesses (SMB) today, as well as Enterprises, are confronted with a tremendous challenge of maintaining their network to allow for reliable, constant and stable access to their internal network, applications and productivity. IT Network Monitoring and Support Companies that position into practice and pursue these guidelines, to ensure that technical support and maintenance are seamless and effective, are on the cutting edge and should be strongly considered when choosing an IT Network Monitoring and Support company to meet your business needs. These are proven procedures that have been successful, and have evolved through years and decades of input from private and public companies. Nevertheless, by creating and following a standardized set of best practice guidelines, AMA Networks San Diego IT Support can identify how your network is set up, what type of hardware you use, and provide a solution. One of the most important parts of a well-designed IT Network Monitoring and Support services is documenting the makeup of your business network systems. This means ensuring that there is complete documentation about the organizations IT infrastructure, Network, Topology and any information prudent to maintaining a stable and productive network. Technicians should easily be able to find out about network topology, security systems in place and installed software. Doing so ensures that IT support technician can easily make repairs and do maintenance for a client. While setting up this type of allinclusive database or documentation for an organization can take some time up front, it is simple to maintain once put in place. In addition, this type of documentation can save technicians an enormous amount of time looking for hardware, software licenses and understanding the makeup of networks. These best practice guidelines can reduce redundancy in support and maintenance and streamline these processes. Keeping records of support and completed maintenance ensures that they are done in a timely manner and that tasks are not repeated by different technicians.

7 7 Network Monitoring Network monitoring has become a central piece in a SMB network environment nowadays because so many SMB companies are relying on their internal network to be productive in their day to day operations. Unforeseen failures, network irregularities, server downtime, service or application crashes can critically impact your organization, costing thousands (if not millions) of dollars in loss of revenue and productivity. Many SMBs today are facing with the enormous undertaking of maintaining their network, and the infrastructure to allow for reliable and dependable accessibility and efficiency. So here at AMA Networks, we have created the Top 10 reasons for using network monitoring solutions for your business. Regardless you are a CEO, Executive, IT manager or IT Administrator, the subsequent document will be beneficial for you and your organization.

8 So let us take a look at some of those reasons should care about Network Management Supp Reason#1 Network Information Should a network failure or irregularity occur, or is detected on your network, you can instantly be informed via methods such as SMS, or a network message. You or a person within your organization will instantly be notified of any problem on your network, regardless of the geographical location, thus allowing you to fix the network issues swiftly. Without network monitoring solution, your resources and time are spent on looking and trying to detect the issues yourself, or wait for the issue to be reported to you.

9 why your business ort: 9 Reason#2 Plan for change Network monitoring solutions let you to study a network issue with a closer eye. If a piece of hardware is constantly failing or giving you network errors it may be the time to replace this defective piece of hardware. The same could be applied for a constant crashing service. Should you notice that a network service or a particular network application is frequently crashing, it might be a good idea to look into troubleshooting further.

10 10 Reason#3 Issue Diagnostic Imagine a situation where your company s websites goes down. Without network monitoring, you may not be able to tell if the issue is with just the website, the web server or the application which the site runs on. Network monitoring will identify the point of failure, saving you time and money when having to diagnose the problem.

11 Reason#4 Issue Reports Network monitoring offers comprehensive reports can help you identify occurrences in system performance; demonstrate the need for upgrades or replacements. Documenting such occurrences or otherwise unseen work will help keep the IT systems in top form. 11

12 12 Reason#5 Disaster Remediation By immediately being notified that there is an issue with one of your systems on a network, the time saved by being alerted immediately can be used to bring in a backup system to replace the current failure, thereby providing a seamless and efficient service to your users and/or customers. Some network monitoring solutions can automatically move to correct the problem by restarting a service (or multiple services)

13 Reason#6 IT Security Operations While business spend a lot of money, time and resources on IT security software and hardware, without a network monitoring solution, they cannot be sure that the security devices are up and functioning. 13

14 14 Reason#7 Monitor Web Applications Increasing number of web services that your company may offer to their employees and customers are really just web applications running on a server. Network monitoring solutions allow you to stay on top of website and web application problems, spot issues before your users or customers notice and remediate the issues in a timely fashion.

15 Reason#8 Fix problems Network Monitoring products nowadays are shipping with Remote Access features. They offer a one-click remote support for any server or workstation in your environment. Apart from providing a much faster service, remote access also saves you a lot of money without having to commute to branch offices or customer sites. 15

16 16 Reason#9 Uptime Network monitoring solutions maximize network availability by monitoring all systems on your network, including servers, workstations and network devices and applications. Whenever a failure is detected, you will immediately be notified via the alerts you configure in the product allowing you to take corrective action in a highly efficient manner.

17 Reason#10 Save Your 17 Organization Money Network Monitoring products can fix issues faster with instant alerts, spot small and big issues, eliminate the need for manual checks on event logs, backup systems, anti-virus systems, hard disks and other network devices.

18 Focused on creating managed service excellence Otay Lakes Road, Suite , Chula Vista, CA Phone: Toll-Free

TEN. The TOP. IT Support Best Practices. AMA Networks presents the. www.a m a ne t w ork s. c om

TEN. The TOP. IT Support Best Practices. AMA Networks presents the. www.a m a ne t w ork s. c om AMA Networks presents the The TOP TEN IT Support Best Practices AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since 2008. The goal of our Managed

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