Wireless Services. The Top Questions to Help You Choose the Right Wireless Solution for Your Business.

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1 Wireless Services The Top Questions to Help You Choose the Right Wireless Solution for Your Business Get Started Now: to learn more.

2 Why Go Wireless? Today, it seems that everywhere you go it is possible to access a Wi-Fi service with your smartphone, digital tablet, or laptop. Except, perhaps, at your workplace. Yet interest in providing wireless access within offices and other facilities is growing fast among businesses of all types and sizes. This interest reflects business needs and trends, such as: Enhancing productivity with mobile devices that can access the business network from anywhere; these devices may be company-owned or an employee s personal device that is permitted under a bring your own device (BYOD) program. Providing a Wi-Fi hotspot for Internet access by guest workers, customers, and visitors Reducing network installation and support burden on facility and IT staff Minimizing network cabling in a new or remodeled facility Deploying broadband backup capabilities for primary WAN or Internet connections To serve these needs, businesses are evaluating wireless LAN (WLAN) and wireless broadband backup services. Yet deploying new services and getting the greatest business value from them means more than just installing a few access points. It requires enterprise-class equipment, carrier-grade circuits for connecting to the corporate network and Internet, expert planning and support, as well as ongoing management for network performance, security, and compliance. For many businesses, it is not practical to do all of this in-house. Instead, businesses are looking to outsource their wireless LAN deployment to a services provider, one that eliminates the operational headaches while delivering a reliable wireless service at a reasonable price. What Should a Managed Wireless Service Offer? The features, equipment, and capabilities of any managed network service can vary substantially among services providers. For managed wireless services, a high-quality offering should include the following capabilities: A highly reliable wireless Internet access service that includes all equipment, cabling, and circuits, as well as fully managed installation and support Planning that optimizes wireless coverage based on expected usage and facility design High levels of network reliability with remote network management and centralized support that reduces the burden on local staff Reporting on usage levels and service issues that help ongoing network planning for each site Multiple authentication options for accessing WLAN and/or public hotspots (promotes flexibility and security) Public and private services using a single device with security measures put in place to keep traffic segregated WPA key rotation for increased security and industry compliance Optional radius authentication for internal users Proactive monitoring of device to promote availability Rogue wireless detection capabilities to promote PCI and HIPAA compliant networks Content filtering to remove objectionable content from public hotspots Product Whitepaper: Choosing Wireless Services 2

3 What Should a Wireless Backup Service Offer? When an outage on your primary network link occurs, a wireless backup service should deliver fault tolerant continuity for payment processing and other mission-critical applications. Wireless backup is more reliable than a DSL backup circuit, which uses the same central office and last-mile network as the primary link, making it just as vulnerable to a central office outage. With broadband speeds, wireless backup delivers the high level of network performance that is necessary for multiple users at a site unlike the frustratingly slow speed of dial-up backups. What Are the Best Scenarios for Managed Wireless Services? A managed wireless LAN service can be an ideal solution for the following deployment scenarios: Allowing users to access the corporate network and the Internet with a mobile device as a tool for performing work-related tasks Combining a public Wi-Fi hotspot service with a private wireless LAN from a single services provider, especially over an MPLS network so mission-critical applications can receive priority over Internet traffic generated by hotspot users Implementing a new wireless LAN or upgrading an existing wireless network Guest employees/users Hotspot for patrons to attract customers and promote good customer experiences Managed wireless LAN services are an especially attractive solution for a facility with square feet, a small number of access points, and both a private wireless network and a public wireless hotspot service. (Larger spaces can be served with a wireless extender system.) How Can Managed Wireless Services Benefit Your Business? Although managed wireless services are useful in any business setting, they bring particular benefits to the following industries: Healthcare: Provide secure access to medical images, electronic medical records, and remote medical systems from a mobile device within a clinic, care center, or other healthcare facility Retail and Restaurants: Enable private wireless access from any wireless device including handheld point-of-sale terminals to all of your LAN and WAN resources; get a competitive edge by providing a public Wi-Fi hotspot service to your customers Financial Services: Implement a backup for wired network connections in branch offices or provide the primary network connection for standalone kiosks or service centers - - Education: Enable student access to mobile learning resources, teacher and staff access to administrative systems and communications tools, and backup for campus networks Product Whitepaper: Choosing Wireless Services 3

4 Is Wireless Secure Enough for Business? Without adequate security, a wireless network can be vulnerable to the same types of intrusions, viruses, and other malware attacks as wired networks. WLANs also face unique threats such as rogue access points that someone with malicious intent can connect to for the purposes of electronic snooping and capturing profitable business data. Wireless LAN technologies are based on industry standards that define both communications and security capabilities. Today s WLANs are based on the standard, with n identifying technology that uses the latest version. (Older WLAN deployments may be based on a, b, or g versions.) The newer n standard offers improved wireless performance and coverage, as well as strong security features. Protection for a wireless network begins with the wireless controllers and gateways, which should support standards and offer features such as data encryption, firewall, intrusion prevention, controls for application access, Web content filtering, and virtual private networks (VPNs). WLAN security is enhanced by the security in the WAN as well as active monitoring, management, and response for threats. Look for a services provider that offers comprehensive, cloud and premises-based Managed Security Services (MSS) for your wired and wireless network as a whole, providing true defense-in-depth security. A provider s security functions should work together to eliminate or reduce the risks associated with blended attacks those that target both your wired and wireless networks. Integrated security also allows for coordinated alerting, logging, reporting, compliance, and response for issues that arise. By leveraging a services provider s security tools and expertise, you can have cloud-based network protection around the clock against individual and blended threats without incurring the distraction, expense, and complexity of in-house systems and support staff. Additionally, when these managed services are delivered in a Software as a Service (SaaS) format, there is no hardware to acquire, no support contracts to purchase, and new services can be provisioned on demand. Product Whitepaper: Choosing Wireless Services 4

5 What Should You Look for in a Managed Wireless Services Provider? Use the worksheet as a reference for evaluating the offerings and capabilities of potential managed wireless services providers. Selection Criteria MegaPath MSP #2 MSP #3 Managed Wireless LAN Services Private WLAN Services Prioritize WLAN Traffic over Hotspot Traffic 1 Separate VLANs to Segregate POS and other Private Traffic from Hotspot Traffic Fully-redundant backup access service for existing T1, DSL or cable connections 2 Multiple Wireless Providers for Complete Nationwide Coverage 1 Requires purchase of both WLAN and hotspot service from MegaPath 2 Requires purchase of MegaPath site-to-site MPLS VPN service Public Wi-Fi Hotspot Service Options for SSI Broadcast or Privacy Branded Welcome Page and Optional URL Redirect Ability to Restrict Bandwidth Usage Optional Content Filtering Multiple authentication options (open access, user name/password, security code) Comprehensive Security Features WPA Key Access Optional RADIUS Login Credentials Firewall, Intrusion Prevention, Application Control, Content Filtering Professional Services: Wireless Coverage Planning Project Management Installation for Equipment, Cabling and Circuits Centralized Management and Support Wireless Usage and Service Reports Nationwide Network Coverage National Coverage Multiple Points of Presence Integrated Voice and Data Supports Class of Service MPLS-Enabled, All-Optical IP Network 24/7/365 Network Monitoring and Management Certified Network Staff Product Whitepaper: Choosing Wireless Services 5

6 Selection Criteria MegaPath MSP #2 MSP #3 Additional Network Solutions Broadband Services: T1 and Bonded T1 DS3/OCX Business Ethernet DSL Cable Satellite Voice Services SSL VPN MPLS Site-to-Site VPN 3G/4G Wireless Broadband Managed Failover What Managed Wireless Solutions Does MegaPath Offer? MegaPath offers managed services for a wireless LAN in your facilities (including Wi-Fi hotspots) and for wireless broadband access and backup links. MegaPath Managed Wireless LAN Service The MegaPath Managed Wireless LAN service enables private access to all of your LAN and WAN resources from any wireless device. For secure access, this service supports encryption via Wi-Fi Protected Access 2 (WPA2) for Payment Card Industry (PCI) compliance, as well as additional end-user user authentication with an optional RADIUS server. Clear usage reports show you when the WLAN service is being used, user counts, time of day, MAC address, and user names when applicable. Managed Wi-Fi hotspots give you a competitive edge with public Internet access for your customers. With the MegaPath service, you can create separate virtual LANs for the hotspots in order to segregate and prioritize your uplinked point-of-sale and other private traffic over user activity. Your Wi-Fi service can include a user welcome page that displays your company brand and standard terms and conditions, with an option for a URL redirect upon user acceptance. Additional features include support for family-friendly content filtering and QoS to provide bandwidth for mission-critical traffic. MegaPath Wireless Broadband Service The MegaPath Wireless Broadband service delivers high-speed broadband connectivity to remote locations that would otherwise require costly T1 or satellite links. Agreements with multiple wireless providers allow MegaPath to offer nationwide coverage on 3G and 4G 1 networks. MegaPath deploys all the necessary equipment, sets up the service, and then manages and monitors the network to ensure it is working for you. For security, MegaPath Wireless Broadband Access uses IPSec encryption and is available with MegaPath Managed Security Services (MSS) to ensure PCI compliance. MegaPath Wireless Broadband service is available as both a fixed wireless solution and a managed failover solution. When deployed as a backup service for your existing T1, Ethernet, DSL, or cable connection, MegaPath Wireless Broadband enables reliable payment processing and other transactions, and ensures that applications run at broadband rates during times of primary network outages. 1 Subject to availability. Product Whitepaper: Choosing Wireless Services 6

7 Why MegaPath? MegaPath is a leading provider of voice, data, networking, security and cloud services for small, medium and enterprise businesses nationwide. MegaPath s solutions help businesses lower communication costs, increase network security, and improve business operations and productivity. MegaPath also offers compliance expertise to the healthcare, financial services, and retail industries. MegaPath s private, secure MPLS network delivers service anywhere you need it in the U.S. to connect your users whether they work in a single location, in multiple locations, or remotely. Additionally, MegaPath Managed Security Services reduce network complexity while providing easy and secure network access to an increasingly mobile workforce. The unified security approach of MegaPath MSS delivers more protection than premises-based solutions can provide alone, while requiring no additional equipment or staff. Next Steps Go to to learn more about MegaPath Managed Wireless Services. Product Whitepaper: Choosing Wireless Services WIRELESS WHITE PAPER

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