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1 Managed IT Services: The Smart Technology Solution for Business Owners Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. Source published by 1

2 For most small businesses, a fullystaffed IT department is not an option and many cannot afford to hire even one permanent IT employee. The smart solution for small businesses is Managed IT Services. VBL Technologies is a Technology Service provider serving the Outer Banks, eastern North Carolina, and Hampton Roads, specializing in computer repair services, VoIP, government, technical support, networking, consulting, and IT outsourcing. We understand the many challenges businesses face today with regards to technology. VoIP, Network Systems, Computer Security, Technical Support and Data Backup Protection are just some of the critical areas of technology that we deal with on a daily basis. In today s high-tech society, small business owners are under pressure to conduct business more efficiently, improve the productivity of their employees, and find creative ways to reduce costs. In addition to these normal business challenges, many small businesses worry about how to integrate emerging technologies. Because most small companies cannot support an IT (Information Technology) department, crucial computer and server maintenance and network security must be outsourced. 2

3 What is Managed IT Services? Managed IT Services is an alternative to the traditional break-it-then-fix-it approach to IT management. Instead of implementing technology and hoping that it doesn t fail, a Managed IT Service plan is a proactive set of standards and processes that reduce unexpected network outages and business disruptions. At VBL Technologies, we concentrate on maintaining your technology so that you can focus on keeping your customers happy, delivering a quality product or service, and getting the most out of employees. Managed IT Services is an alternative to the traditional break-it-thenfix-it approach to technology management. 3

4 What services are available? Customer Support Computer and Server Support Network Security Data Backup Diaster Recovery Hardware and Software Selection Remote Network Monitoring Facility Design Customer Support At VBL, we know that your business success is largely dependant on your reliability of your network. And we understand that your IT service provider must be ready and available at all times. VBL is fully staffed during normal business hours, including a dedicated helpdesk and network operation center. VBL is also available on-call 24 hours a day, 7 days a week to clients with active Managed IT Service plans. 4

5 Computer and Server Support Regularly scheduled maintenance and monitoring of your company computers is crucial for achieving the best desktop performance. Performance + Security = Peace of Mind Our state-of-the-art, remote monitoring systems alert us about the problems in your network environment. This enables our technicians to fix any problem before they begin to affect your business. Network Security Did you know that small businesses need network security even more than large businesses? This is because hackers can infiltrate small networks easier than large ones. IT consulting compaies like VBL provide tools and practices such as spam and firewall management to help protect small networks from hackers, viruses, and spam. 5

6 Data Backup How quickly can your business recover after a disaster? For most businesses, the protection of data that you create, share, and store is critical. However, about 75% of businesses still use an ineffective or incomplete data backup solution.... about 75% of businesses still use an ineffective or incomplete data backup solution. Did you know that 87% of companies that lose access to their corporate data for more than seven days close their doors within 12 months; 80% of companies that endure a disaster and lack any form of contingency planning go into liquidation within 18 months; 30% of all businesses that have a major fire go out of business within 12 months and 70% percent fail within five years; and with time, the failure rate of your hard disk is 100%? Your actions during the first four hours after a business interruption are usually the difference between survival and failure. 6

7 Diaster Recovery Because we all must deal with powerful storms, arcing lightning, devastating floods, and the possibility of terrorism, being prepared is more important than ever. Because we all must deal with powerful storms, arcing lightning, devastating floods, and the possibility of terrorism, being prepared is more important than ever. We recommend that every business make sure that they have 1. a good battery backup device with equivalent programming to alert you when the battery is low; 2. a local backup of your data that you can keep onsite in case of hardware failure or an environmental disaster of any kind; 3. for extreme environmental problems, an offsite backup that can save what many thought to be unretrievable; and 4. copies of office equipment documentation and programming as these items can be crucial in any stage of recovery. 7

8 Hardware and Software Selection Today there is an overwhelming array of computer hardware, software, and services available to businesses. However, most business owners and managers don t have the time or the inclination to learn about the different features and the pros and the cons of these products. VBL has worked with companies of all sizes and in many industries. We provide custom recommendations based on your unique business needs. Remote Network Monitoring The critical components of your network, such as servers and firewalls, should be remotely monitored. Our consultants troublehoot problems to minimize network downtime. With our automatic alerting systems, problems are resolved before they can significantly impact your network performance. 8

9 Facility Design Research shows that as many as 50% of all network problems are related to network cabling, but only 2% of network investments are earmarked for data cabling. The success of your network depends on a topquality voice and data cabling infrastructure that is designed to deliver a lifetime of consistent, superior performance. Research shows that as many as 50% of all network problems are related to network cabling, but only 2% of network investments are earmarked for data cabling. Many companies only perform select jobs, such as running cable and cannnot complete the entire job. This usually means that you must hire different companies for cabling, connecting jacks, and connecting to equipment. VBL can perform every part of the job for computer and phone wiring. We provide customized, structured cabling plans with the ability to expand, upgrade, and reconfigure the wiring to meet your current and future business needs. 9

10 Why is managed care the best solution? Comprehensive round-the-clock monitoring so that we can quickly identify problems or imminent failures before it occurs. Peace of mind from knowing that VBL is watching over your network and that you are free to focus on servicing your customers and growing your business. Complete network security against known and emerging threats. A dedicated helpdesk where we are ready to assist you with all your IT needs. Managed IT Services cost a fraction of a fully-staffed IT department. Ready to get started? Contact VBL at to discuss your IT needs and how our Managed IT Services can give you peace of mind, and a better night s sleep. 10

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