May Legalex Competing Through Communication

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2 May 2016 Legalex Competing Through Communication

3 Introducing Ericsson-LG and BDR

4 Legal Landscape and Operating Environment Increasing Competition Challenge and Opportunity Fee Structures Changing Client Needs Team Flexibility

5 Legal Landscape and Operating Environment Increasing Competition Challenge and Opportunity

6 Legal Landscape and Operating Environment Challenge and Opportunity Fee Structures

7 Legal Landscape and Operating Environment Challenge and Opportunity Changing Client Needs

8 Legal Landscape and Operating Environment Challenge and Opportunity Team Flexibility

9 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

10 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

11 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

12 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

13 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

14 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

15 Communications Technology Trends Cloud Unified Communications BYOD Analytics Collaboration Reliability

16 Real World Unified Communications Work wherever you are and be seamlessly connected to the office and your colleagues On the move Android and ios clients for tablet or smartphone Office IP Desk Phone Home Office WiFi handset Hotel Windows and Apple OSX Laptop

17 Supporting the Team... Paralegal ipecs means I can always access my team and get the support I need to help clients. Assistant Using ipecs UC helps me to manage all of the incoming calls and keep clients up to date, providing a rapid response to their questions and issues. Client Development Manager Driving new business is entirely about building relationships and being available to prospective clients. Using ipecs I am able to quickly respond to clients and connect them with a member of the team

18 Decision Makers... Managing Partner ipecs enables me to understand all aspects of our client communications and have the confidence to know we are delivering great service and are compliant with regulations. Department Head Using UC we can easily contact anyone in the team and know they can collaborate and share knowledge on specialist areas. IT Manager The intuitive web interface means changes can be made quickly and easily without relying on the provider, which saves us time and money.

19 Tailored Solutions For The Legal Sector Integration into your systems Integrate telephony into your systems and business processes. Understanding your Business Your business is unique and the solution from your technology partner needs to reflect this. Ericsson-LG and BDR can tailor a solution for your business and your team. Evolve to the Cloud Future proof your investment with technology that is cloud ready and can provide you with an evolution to the technology that you need as you need it. Business Critical Application Communication is the heart of your Practice. Your team, your suppliers and partners and most importantly your clients will not accept communication failure.

20 Case Study High Growth Solicitors The Customer The Challenge One of the UK s fastest growing legal practices Innovative business model Distributed workforce Office staff struggled to support remote workers without visibility of their presence and status. New users being added meant significant cost, resource and inconvenience. Needed to support collaboration between remote teams and head office Reliability of their communications was key

21 Case Study 1 High Growth Solicitors Key Features ipecs 600 Call Server SIP Trunks providing business continuity 260 DDI Reception Console Applications 55 local IP phones 175 remote workers with IP Phones Two DDI - 1 direct on remote phone and 1 to centralised receptionist using ACD call queuing The Solution ipecs 600 on premise call server delivering total reliability and redundancy Option to evolve to cloud communication when the client was ready with no further investment Ericsson-LG ipecs handsets deployed for all users providing a simple and intuitive feature set and easy remote connection without the need for VPN Each handset was paired with an office based reception enabling additional support for each remote worker The office reception used ipecs IP Attendant console providing full on screen control and presence

22 Legal Landscape and Operating Environment Increasing Competition Better Service and Availability Challenge and Opportunity Fee Structures Changing Client Needs Cost Efficient and Adaptable Understanding and Responding Team Flexibility Seamless Communication

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