MITEL. Applications Suite

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1 MITEL Applications Suite

2 Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and medium-sized businesses into an easy-to-use, cost-effective solution. Mitel Applications Suite allows you to simplify communications while increasing productivity, enhancing customer service and collaboration as well as reducing total cost of ownership. Mitel Applications Suite delivers capabilities like unified messaging, speech-enabled auto attendant, mobility, teleworking and sophisticated audio and web conferencing. It integrates seamlessly with the Mitel 3300 IP Communications Platform (ICP) that provides call control, extensive features and supports a wide range of innovative desktop devices and applications. Enterprise Applications Tailored for Small- and Medium-Sized Businesses As a small- or medium-sized business owner, you run a lean organization and want to achieve the most with the resources be it employees or systems that you have. Close relationships with your suppliers and customers are a lifeline for you; these are the things that distinguish your business in the marketplace against the larger competitors. Wondering how you can simplify communications as well as improve organizational and employee productivity, intra-site collaboration and customer service while reducing costs? Welcome to Mitel Applications Suite. Increase Productivity, Improve Collaboration and Enhance Customer Service Do you have employees in multiple locations? Are some of your employees road warriors? Do some of your employees work from home? Mitel understands the communications challenges related to a diverse and dispersed workforce. Mitel Applications Suite offers a complete set of communications applications including speech enabled auto-attendant, unified messaging, mobility, teleworking, and advanced audio and web collaboration. These applications allow you to ensure that all employees can be reached when they need to be. With the help of Mitel Applications Suite, it is as easy to communicate as though everyone worked in the same office.

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4 Enterprise Applications Tailored for small- and medium-sized businesses Mitel Applications Suite Capabilities Mitel Applications Suite allows small- and mediumsized businesses to cost-effectively take advantage of advanced applications that are typically only available for larger enterprises. Unified Messaging allows you to relay, store and retrieve voice, , text and fax messages using a phone, pager, fax machine or a PC from one synchronized message store. Regardless of where you are, accessing important messages through any device enables flexibility that is needed when travelling or at remote locations. Whether you are listening to through text-to-speech capability or playing voice mail through your PC, keeping on top of business communications and being able to choose how to access that information is key. Speech Auto Attendant allows you to place calls quickly and efficiently by saying a person s name, a department name or a telephone number. Speech Auto Attendant can provide a significant return on investment by decreasing hold times, freeing up receptionists to do more productive tasks, and potentially decreasing telephony costs by reducing the number of trunks required to support incoming calls. Mobility allows you to stay in touch with your co-workers, suppliers and customers no matter where you are or what device you are using by providing a single phone number and single voice mail box to be reached at. In addition, this feature allows cellphones to make standard PBX calls on the network, which reduces communications costs, as well as to use PBX features such as conference and transfer on your mobile device. Teleworking extends your corporate voice and data network to virtually any location through a broadband access based, secure plug and work solution. You can seamlessly retain all of the features and functionality that you enjoy at the office by using a Mitel IP phone or a softphone. This capability provides the perfect tool to enable your employees to access everything they need to be able to complete their jobs without being based in an office location. Best of all, internal calls for teleworkers are free. Audio and Web Conferencing improves collaboration among employees, customers, partners and vendors. Audio and web conferencing allows you to give presentations and conduct highly interactive online meetings as well as brainstorming and training sessions. It is simple to set up high quality meetings, whether scheduled or unscheduled. All you need is an Internetconnected computer and a web browser. You can easily record and save sessions for later viewing.

5 Reduce Total Cost of Ownership Administering Mitel Applications Suite is simple and does not require dedicated IT staff. The user service provisioning tool provides a single interface for adding new users and adding or modifying the applications they need which is ideal for limited resources and budgets. The user portal is designed with end users in mind and is simple and easy to use. It provides a single sign-on, single point to manage your communications profile. Users can add or modify applications and settings by the click of a mouse to customize how they want to be reached. From a management perspective, it is easy to introduce new applications without worrying over the time or costs involved with user training. All of the applications and features of Mitel Application Suite are delivered on a single server reducing hardware costs and the need for additional rack space. In addition, thanks to the physical consolidation of servers, energy consumption is greatly reduced.

6 Effective Business communications Mitel Applications Suite integrates with the 3300 ICP, a highly scalable IP communications system. This seamless integration of Mitel Applications Suite and the 3300 ICP delivers enterprise-grade features and applications tailored to small- and medium-sized businesses. The 3300 ICP supports the industry s largest range of desktop devices including digital and IP phones, attendant consoles, wireless handsets, conference units and accessories. From affordable entry-level phones to products that deliver advanced applications to the desktop, the 3300 ICP builds on a legacy of success at the desktop and combines ergonomics, feature-richness, and the voice quality users expect. The 3300 ICP provides a broad range of features and applications that deliver productivity and cost savings for small and medium-sized businesses. From features like hotdesking that allows users to log into any phone and make it theirs, to automatic call distribution (ACD) that allows businesses to set up efficient call centers, to a wireless gateway that allows businesses to provide campus area mobility; the 3300 ICP delivers the value that small- and medium-sized businesses expect. In addition, the 3300 ICP supports advanced applications like Mitel Customer Interaction Solutions that allow businesses to deploy and manage sophisticated contact centers and Mitel Your Assistant that provides features like instant messaging, presence and softphone to fully enable the collaborative and mobile worker.

7 Services Whether you are updating your existing phone system or building a new solution from the ground up, Mitel can help with its comprehensive portfolio of products, services and support to streamline communications, improve business processes and allow you to do what you do best run your business. Intelligent Evolution Mitel provides you with solutions that can be implemented through Intelligent Evolution. This means that you can evolve, update and migrate your communications solutions over time and at your own pace, without disrupting or replacing your existing infrastructure. Why Mitel? Can you take your business to the next level without overextending? How will you ensure that the investments made now will serve your business for many years? It is questions like these that make you turn to a partner you can trust. Mitel Applications Suite was designed specifically for small- and medium-sized businesses. These are just some of the possibilities that Mitel Applications Suite opens for your business: Simplify communications between employees, workgroups and customers as well as drive productivity and revenue. Handle incoming calls as professionally as larger organizations at a low cost while sustaining individual client relationships as only a small business can Remove barriers that block cash flow resolve customer issues by reaching key colleagues easily and process orders more quickly without increasing payroll Attract and retain customers by extending personal touch opportunities one number that follows key personnel wherever they go wherever they are located Extend working hours through teleworking to ensure customers can always reach help, without needing to pay to keep the office open Reduce total cost of ownership and power consumption by consolidating applications on a single server.

8 Global Headquarters Tel: +1(613) Fax: +1(613) U.S. Tel: +1(480) Fax: +1(480) EMEA Tel: +44(0) Fax: +44(0) CALA Tel: +1(613) Fax: +1(613) Asia Pacific Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved. GD 549_2115 PN RA-EN

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