1 THE POWEROF CHOICE Advanced IP Communications Made Easy and Affordable for Your Business REMOTE LOCATIONS LARGE BUSINESS SMALL BUSINESS MEDIUM BUSINESS Cloud-Based Telephone Solution Pure IP Telephone System Converged IP Telephone System RETAIL LOCATIONS MULTIPLE LOCATIONS
2 Bring Your Business Communications into the IP Age Employees, customers and business partners have come to expect anywhere-anytime connectivity. With Toshiba, the business phone system can match their on-demand, mobile and multi-channel ways of working. You already capitalize on IP for your Internet and other data communications. Why not exploit the productivity and cost-saving benefits of IP for voice communications as well? IP simplifies the network, reduces costs and delivers new features that traditional digital phone systems couldn t even dream of. With IP voice and data on one unified network, employees can be located anywhere yet be as productive and accessible as if they were at their desks. Even small businesses and branch offices can have advanced capabilities such as: Unified messaging Voice mail, and fax in one inbox Unified communications Communication tools integrated and managed from a PC, laptop or tablet Mobility Freedom to roam the facility or anywhere within the reach of a cellular or Internet connection Customization Self-service control over phone buttons, speed-dial, directories and call handling Toshiba makes it easy and affordable to run the business phone system on IP, while extending the value of your existing infrastructure wherever possible.
3 The Power of Choice With Toshiba, you have the power of choice in how you deploy these advanced capabilities on-premise or in the cloud. VIPedge Pure IP Cloud-Based Telephone Solution Get the features and functions of Toshiba s pure IP system, but without having to buy, install and maintain an on-premise phone system. With Toshiba s VIPedge cloud-based telephone solution, you get advanced IP communication services at a predictable monthly rate, starting at about a dollar a day per user and supporting up to 500 users. Conserve capital and free your IT talent for better things than running the phone system. IPedge Pure IP On-Premise Telephone System With Toshiba IPedge, the IP capabilities customers love in Strata CIX are available in a single, compact server that occupies a mere 1U of rack space or sits on a shelf. IPedge is built on open protocols and an industry-standard Linux server. One server provides the productivity, convenience and control capabilities the business needs. You can manage and voice mail messages in one place, customize phone features, stay fully connected from anywhere, integrate phone and PC into a powerful communications tool, and more. The IPedge server needs only one static IP address to connect all its phones to the network. IPedge and Strata CIX work together, so you can upgrade groups of users to IP as it makes sense for your business. The Power of Choice for True Flexibility The power of choice means you can expand on demand. Grow your on-premise phone system by integrating any other server from the Toshiba portfolio. Add lines (seats) of VIPedge cloud-based telephone solution and integrate them into one network. Or, start with VIPedge solution, and when the business case is right, migrate to Toshiba s on-premise IPedge system, while reusing your Toshiba endpoints. In the Cloud or on-premise. Pure IP or IP and digital. The choice is yours. Toshiba offers both on-premise and cloudbased telephone solutions and a range of capacity options within each deployment strategy so your business phone system can adapt to meet your changing requirements. Strata CIX Digital and IP On-Premise Telephone System For years, Toshiba Strata CIX has been the flagship of Toshiba s business communications line. With five models available, you can choose just the right capacity for your needs. Strata CIX systems can be networked together to serve thousands of users in different locations. Add a compact IPedge Application Server, and your Strata CIX system becomes a full-featured unified communications and Web collaboration platform. The proven Strata CIX system supports both digital and IP phones, which makes it ideal for businesses making a staged migration to IP or those where not all users need the benefits of IP.
4 Advanced Features for Greater Productivity and Agility Unified Communications Converge the many ways your people communicate desktop phones, cell phones, voice mail, , multimedia conferencing, Web-based collaboration and more. Consider the possibilities: Gain customized control over when, where and how you can be reached. Use your Apple or Android smartphone as a business phone system extension. Manage voice mail from your inbox. Integrate the phone system with Microsoft applications, such as Microsoft Outlook or Lync. Dial, answer, transfer calls and more from a voice-ready laptop or notebook computer integrating with your contact lists, calendar and CRM system. Click a tab to access related features. Drag and drop to answer calls or send them to voice mail or to someone else. Right-click to display options for a feature. Fill in dialog boxes to program your own custom buttons without help from an administrator. It s that easy, because ease of use is the whole point. Mobility Given the immediacy of business demands, you can t be out of touch when away from your desk. Free your office desktop phone with its associated privileges, preferences and features to follow you anywhere within reach of an IP, cellular or wireless LAN connection. Even if the office is at home today, a conference center tomorrow, and a coffeehouse the next day, colleagues and customers can interact with you just as if you were in the office. Off premise mobility. Use your Apple ios and Android smartphone or a voice-equipped laptop or notebook computer as a Toshiba phone system extension. Give out only your office number; the system finds you on your portable device while concealing your mobile number. See the status of colleagues and enjoy the ease of visual voice mail, instant messaging and group instant messaging. On-premise mobility. Employees can take their desktop phone features with them as they attend meetings or attend to patients, stock the shelves or the production line, or as they resolve issues or prepare guest rooms. Going wireless in the facility is easier and more affordable than you might think. Toshiba offers a choice of options using a dedicated wireless network, your existing Wi-Fi network or the Find Me, Follow Me feature with your cell phone. Multimedia Collaboration From anywhere, set up scheduled or spontaneous audio conferences and collaboration sessions integrating with Microsoft Outlook calendar functions, if you wish. Users can attend the conference from anywhere. They don t need any special software on their PCs, only an Internet connection. Share and present PDF documents, co-browse Web pages, contribute ideas and comments in a public or private chat session, and brainstorm with interactive drawing and text tools. Contact Center Services A full-featured contact center improves customer service while reducing hold times and operating costs. Agents can be anywhere; the system treats multiple locations as one. The automated call distribution (ACD) application can: Route calls based on your criteria to the people with the right skill set. Balance incoming calls evenly among staff. Provide announcements about expected hold time and place in queue. Establish priority queuing to answer the most important calls first. Enable website visitors to launch a text chat session with an agent or request an automatic callback. Get screen pops with incoming calls through integration with popular CRM programs. Record, store, organize and play back calls to improve customer service and address disputes.
5 Connect the Way You Want To Every business location has users with very different roles, needs and expectations. That s why Toshiba offers a wide range of choice in phones, also known as endpoints. With a broad range of available models, you can mix and match, choosing just the right Toshiba endpoint for each user. For those who work mostly at a desk whether in a local, remote or home office: Desktop phones with microphone and speaker (with mute options, headset interface and programmable feature buttons) are the logical choice. LCD displays (backlit on many models) make functions simple to use. For users whose work takes them around the building: Choose a secure wireless handset and a wireless base station such as Toshiba s secure SIP DECT wireless phones for clear communications. For users who work from locations outside your company s phone or data networks: Use your Apple ios or Android smartphone as a business extension, while concealing your mobile number. A voiceequipped laptop or notebook computer can connect into the Toshiba phone system from anywhere within the reach of an Internet connection to place/receive calls, manage calls and voice mail and use advanced features. For serious power users: A Windows laptop or desktop PC can become an effective tool for managing telephone calls, voice mail, Web, , screen pops and more, all from a single screen, using your mouse, without ever picking up the telephone. For front desk personnel and other administrative staff: There are attendant consoles and add-on modules for 10, 20 or 60 extra programmable buttons. See who s busy, who s available, and transfer calls at the touch of a button. Powerful Tools, Easy to Use Easy-to-read LCD displays on Toshiba phones have simple instructions and voice mail controls right on the screen. Programmable buttons give one-touch access to the functions you use most. Familiar interface conventions make unified communications as easy as drag-and-drop and point-and-click. User-defined call handling features let you manage your calls and your schedule with ease. You decide which calls to accept now and which to send to voice mail or to another extension.
6 Advanced Communications For The Real World Simpler Network, Lower Costs Your Toshiba business communications system pays you back in many ways in improved productivity, customer satisfaction and reduced costs. For example: With IP, one network does the work of two data and telephony streamlining the facility s infrastructure. IP trunking reduces or eliminates long distance charges among locations. Employees can be located anywhere, far from high-cost metro centers. You can restrict long-distance calls or access to certain area codes. The system automatically chooses least-cost routing for outbound calls. You can mix and match different phone models to suit users needs. Use employees existing smartphones as Toshiba office extensions. Call recording options resolve communication disputes that would result in business liabilities. Remote maintenance eliminates on-site visits for programming, testing and upgrades. A Stronger Business Image Your communications system is more than the lifeline to connect with colleagues, customers and vendors. It also projects an image, sending a message about the organization s efficiency, productivity and professionalism. With an on-premise or cloud-based telephone solution from Toshiba, every location, every branch office from a handful of users to thousands of users can present an enterprise-class face to the world. A Nationwide Network of Experts at Your Service Toshiba s award-winning on-premise phone systems and cloudbased telephone solution are available exclusively through the nationwide network of Authorized Toshiba Dealers. Our factory-certified dealers have the product training and expertise to deliver quality installations, technical support and service. Sales through Authorized Toshiba Dealers carry Toshiba s manufacturer s warranty and optional five- or seven-year extended warranties. Toshiba s National Accounts Program makes it easy for multilocation companies to standardize on one phone system with simplified purchasing, installation and service all through the Toshiba Authorized Dealer Network. If you are building or expanding your communications system to more fully capitalize on IP or to converge IP and digital phones in one system, find out what Toshiba can do for you.
8 The Power of Choice Toshiba VIPedge An award-winning cloud-based telephone solution for organizations needing robust communication features without having to own and maintain an on-site telephone system Toshiba IPedge Pure IP in an on-premise system that offers voice mail, unified messaging, feature customization, unified communications and more in a single, compact server Toshiba Strata CIX Digital and IP communications for locations with a few users or up to 1,000 users ideal for organizations that want to continue using digital phones and move to IP in stages Fulfilling Our Responsibility as a Global Enterprise For Toshiba s Telecommunication Systems Division, the imperative to reduce, reuse and recycle is central to product and process design. Reduce. By meeting or exceeding high industry environmental standards, Toshiba keeps tons of targeted chemicals and other substances out of the ecosystem. We have also reduced the energy consumption of Toshiba business communications systems good for the environment and cost-saving for customers. Reuse. For more than 20 years, Toshiba has designed its telecommunications products with smart migration in mind. When upgrading and expanding their systems, customers can retain many components they already have, which avoids needless e-waste. Recycle. To minimize waste going into landfills, we redesigned our packaging to use eco-friendly, recyclable materials that provide equivalent protection. We also participate in nationwide recycling programs for equipment trade-ins. Thinking more globally By seamlessly connecting distant locations, making telecommuting easy, providing rich multimedia ways for people to collaborate remotely, our products help people bridge the earth s distances without having to fuel cars or airplanes. That s a positive lifecycle impact for the earth and the working humans who inhabit it. To find out more, visit or contact your Authorized Toshiba Dealer today. Stay Connected Watch our product overview videos via your smartphone. Scan this tag on your smartphone with the FREE MS-Tag Reader at Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Blvd., Irvine, CA To locate an Authorized Dealer, call: (800) National Accounts (800) Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation specifications, availability, content of services, and contact information is subject to change without notice. Literature Order #: TSD-POC-BR-VC/
Contact Your Authorized Toshiba Dealer for a Demo, Estimate or Network Assessment. TOSHIBA S AWARD WINNING BUSINESS TELEPHONE SYSTE The Innovative IP Communication Solution There is so much you need from
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