ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015

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1 ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015

2 TABLE OF CONTENTS Unified Communications for the Enterprise Introduction User Centric Unified Communications Origin Platform Overview Licensing Origin Overview UC Applications Features Communications Your Way Flexible All Inclusive About ezuce Contact Information Contact Us 2

3 User Centric Right Time, Right Place, Right Device ezuce delivers the next generation of unified communications technology and solutions with Uniteme. Uniteme has been designed to be open, scalable, highly available, and built for the cloud. Uniteme consists of core cloud or premise based services, end user applications and interfaces as a complete solution that changes the way people communicate. Uniteme takes a user centric approach to communication and collaboration. Our services enable your entire enterprise to engage more effectively while integrating all communications needs into one unique hub, allowing end users to communicate on their terms at the right time, the right place, and from the right device. Users are no longer tied to the confines of a single desk phone which typically had a single phone number that only rang to that one line. Modern day office communications are conducted on multiple devices including desk phones, smartphones, home phones, laptops, and softphone clients. Additional means of communications involve instant messaging, fax, , videoconferencing, and conference calling. Uniteme enables employees to be accessible from all of their devices with an integrated suite of products so they can communicate when, how and where they want to. Uniteme allows your employees, whether in the office or working remotely to be connected to your organization. Uniteme will empower your workforce to be more efficient and productive by providing them with easy access to the tools they need to communicate effectively and your IT team can be at ease knowing that all users are using the same secure and centrally managed offering. 3

4 The Communications Hub ez Unified Communications User adoption and deployment headaches due to a myriad of different client side applications has been a challenge for organizations deploying unified communications systems. ezuce alleviates user adoption issues with the innovative ezuce Uniteme Web client. A simple web link that is easy to deploy on desktop or mobile computing devices that consolidates all communication channels into a single, visual, easy-to-use communications hub. Unified presence combined with instant messaging and a unified inbox makes collaboration much more engaging and immersive. With the same application in use across all devices it promotes end-user adoption, efficiency and productivity. ezuce Uniteme Web client ensures broad adoption by making unified communications easy and familiar for end-users, helping organizations be more collaborative, social and productive. Why choose Unified Communications for your enterprise? Here are several examples of why users like UC. All communications solutions in one platform Convenient Productive Fewer missed calls, voic s, s Supports remote workforce Mobile Effective Makes it easier to collaborate on projects 4

5 ezuce Origin TM Platform Unified Communications Software ezuce Origin TM, our flagship platform, is a complete unified communications software solution that is easy to deploy and manage, and can scale from dozens to tens of thousands of end-users. Based on software from the sipxcom open source community, ezuce Origin is an open standards software platform with all the features one would expect in an enterprise-class unified communications solution. The platform supports any end-user device while delivering robust functionality and flexible cloud/on-premise deployment options. ezuce Origin includes a SIP session manager that provides connectivity between SIP-based applications such as unified messaging, conference bridging and other communications services. The session manager is media agnostic and supports video, file sharing, chat, voice and more. With multi-level, integrated, customizable presence, Uniteme makes information about each user s presence available to all applications that display user information, including , calendar, document-management, CRM, and communication, and collaboration systems. Hosted communications solutions support the mobile workforce: 77 % of respondents in a Frost & Sullivan 1 study say support for mobile workforce is a strong driver for adopting a hosted communications solution 1. 5

6 ezuce Origin Overview Voice Enables HD voice communications and supports any standards-based SIP device (softphones, desk phones, mobile phones, tablets). Messaging Voic for up to 100,000 mailboxes, message forwarding (with attachments), userconfigurable auto-attendant, unified messaging integration using SMTP or Exchange integration. Chat Secure with compliant archiving using XMPP federation. Conversations can be escalated to voice or video with a single click. Includes integrated multichannel communications capabilities. IVR Provides custom scripting of interactive voice response (IVR) duties to improve efficiency and optimize call routing. Conferencing Full management features and a dedicated conference bridge for each user, Uniteme s Conferencing s functionality is simple and intuitive for end users. Contact Center Reachme is a powerful web-based contact center solution that integrates into the Uniteme software platform. 6

7 A Full Array of UC Applications Conferencing -Every user has a personal Conference Bridge - High-definition (HD) audio - Mobile Conference Ability - Outlook scheduling - Individual Web Based Conference Management Control Unified Messaging - Integrates with voic - Access voic from client or desk phone - Call history includes received, missed, and placed calls. Voice - Enterprise class softswitch - 100% SIP standards-based - Extensive telephony features - Scales from 5-50,000 users Contact Center - Web-based - Integrates with existing call control - Recipes (skills-based) routing - Customizable IVR - Queue overflow management Video & Web Conferencing - Strong integration possibilities with ezuce Viewme - Allow SIP based room systems to register to Uniteme/Viewme - Station to station video calling w/ video enabled phones - Softphone based video, collaboration and desksharing capabilities IM / Chat - Group chat w/ personal rooms - Integration with conferencing - Can be escalated to voice/video call - End-to-end encryption - Integrated screen-capture/ file-sharing - On-the-fly translation of messages Presence - Establishes user s availability - See activity, location and status - See if On phone and In a meeting - Find-me / follow-me rules - Active call diversion or forwarding Application Integration - Published API list for most system functionality - Easy integration with line of business applications through REST calls - Script common maintenance operations - Easily integrate with LDAP for automated user creation and deletion Collaboration Client - Web based client for zero impact installation. - Works on Windows, Mac, Linux, ios and Android devices. - Visual Voic play, delete & manage - Full user Conference Bridge management Mobile Client -Turn smart phones & tablets into soft-phones - iphone client - ipad client - Android client - Android Tablet client - On the go collaboration 7

8 Uniteme Features Uniteme reduces the root cause of BYOD communications use by delivering all of the easy-to-use features that end-users want, including: Enterprise Communications: all of the legacy PBX functionality that users expect available across devices today s users want to use. Voic , Unified Messaging, Conferencing, Collaboration, Instant Messaging all available to the user on their choice of open standards devices and software. Enterprise Instant Messaging & Group Chat: powerful IM that is highly available, group chat, and compliant archiving. Integrated phone/pc presence make chat more productive & collaborative, often eliminating the need for separate tools. End-to-end encryption ensures security and compliance for any shared content. Presence-Based Communication: establishes a user s personal availability and willingness to communicate. With rich presence, users can make more effective communication choices. A user s presence can include additional information such as activity, location and status. Unified presence includes states for On/Off the Phone visible to all IM users. Dynamic Conference Management: Each user on the system has a personal conference room and bridge. Uniteme enables users to invite conference participants with a single click. Easy to manage voice conferences with built-in dynamic conference management, including invitations, conference recording, muting, kicking and locking conferences. Unified Messaging and Call History: Unified Messaging and voic are integrated into the ezuce Uniteme client. Users can access and play new voic messages directly from the main window of the client, or from a traditional desk phone. Provides a complete call history including received calls, missed calls, and placed calls. 8

9 ezuce Origin Basic Tenants of the Origin Architecture Relevant Consistent Origin enables communications modalities in the communications which integrate into business processes as well as individual work flows so that communications become part of the business, not a separate activity from the business. Relevant Pervasive Consistent Highly scalable with small and large systems Origin uses advanced interfaces making it extremely manageable so administrative and user experience is consistent. Extensible Integrates into existing IT application stacks and infrastructures which simplifies deployment and operations utilizing end user preferred desktop and mobile devices. Extensible Intuitive Intuitive Designed to support a variety of devices with a common easyto-use interface that users will understand and adopt. Pervasive- By making communications tools available to all business applications, communications can be woven into the fabric of an organization like never before. Origin is an architecture that enables a communications platform that includes both native and third party communication and collaboration applications with extensive APIs for application integration. The system is designed to enable the inclusion of a variety of third party components and modern integration and mash-up techniques. 9

10 Your Communications, Your Way. Tailored to your needs Vendor lock-in costs businesses handsomely. By utilizing hardware and software that complies with SIP standards for communications, Uniteme allows customers to tailor their communications to their existing infrastructure. Standards allow data networks to be built using the hardware and software needed for the job, Uniteme does the same for communications. 10

11 Servers, Gateways & Phones Built to run on standard server hardware or under modern virtual server systems, Uniteme fits easily into your existing IT infrastructure. Operate it from your Data Centers or from any number of Cloud Providers. Whether connecting to traditional PSTN lines or to SIP Trunks standards based gateways allow you to centralize or distribute your trunking needs. Often the single largest cost in traditional systems, allowing our customers a choice of standards based end-user devices ensures that deployment costs are reasonable and remain reasonable over the life of the system. 11

12 All Inclusive Licensing No Hidden Costs Shaking up the Unified Communications business is not only done with our technology. Our all-inclusive licensing for Uniteme simplifies and throws the traditional and complex feature based licensing out the window. A user is a user. It doesn t matter if that user has one phone or five. Users are licensed for voic , unified messaging, conference bridging, presence, instant messaging and all other system features. License costs for system level features like trunks or third party server software are also a thing of the past. High Availability built in! Since we license per-user there is no additional cost to build your communications system with the level of redundancy and resiliency required by your business. All in ONE Uniteme License VOICE CHAT UNIFIED CONFERENCING IVR MESSAGING UNITE 12

13 About ezuce ezuce provides full-featured visually integrated unified collaboration solutions to small and medium enterprises at an affordable price. The company s solutions leverage a commercial open standards software and service model to deliver industry leading value to its customers and partners. Be there ezuce is changing the way people collaborate within the enterprise. By emphasizing visual interaction, the human factor, and user centricity, ezuce software and service solutions enable individuals and teams to collaborate on their terms, to be there for the business at the right time, the right place, and on the right device. ezuce Origin TM (formerly known as openuc) is an open software platform that supports any end-user device while delivering virtually unlimited scalability, robust functionality and flexible cloud/on-premise deployment options. Combined with an open-source economic model, ezuce Origin TM slashes both operating and capital expenses, to deliver unprecedented value among enterprise-class telephony and collaboration vendors. 13

14 GET IN TOUCH or learn more at ezuce.com ezuce, Inc. 300 Brickstone Square, Suite 104 Andover, MA

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