Communications. Simplified ipecs UCP.

Transcription

1 Communications Simplified ipecs UCP

2 Innovative IP Platform for Unified Communications Simple Unified Communications Built-in Users can access voice, video, instant messaging, conference calling and visual voic , all on a simple and easy-to-use platform Scales with your Growth ipecs UCP is designed to deliver the flexibility you need as your organization grows Provides capacity for up to 2,200 devices, allowing it to handle most any need Integrated Applications Tailored to your Needs ipecs offers a range of enhanced applications from Ericsson-LG and other specialist application providers, including Microsoft Outlook or Lync as well as others Leverage the Latest Standards-Based Technologies ipecs helps you make the most of the latest network technologies such as SIP, optimize call costs using Wi-Fi or use built-in voice conferencing ipecs-ucp Anywhere, Anytime Connectivity Access the power of your ipecs call servers your way regardless of your device or location using smartphone, tablet or PC applications Reliable and Resilient Total reliability is the only option for your communications. With inherent modular architecture, ipecs UCP provides geographic redundancy, hot standby power redundancy and Central Control T-Net

3 ipecs UCP In the enterprise As a call center manager, my day takes me all over the office. With ipecs DECT mobile handsets, I can stay in touch, no matter where I am. When I m out meeting with customers, I know I ll never miss a call with the ipecs mobile UC. My colleagues can even see if I m available at a glance. Federal regulations require that all calls to our agency be recorded. With ipecs and the IP call recording app, we know we are covered, on every call. With ipecs UCS, collaborating with my colleagues is a breeze when I am working at home. We can share and make realtime changes to any document we are working on at the time.

4 ipecs UCP Key Features Auto Attendant / Voice Mail Application AA delivers recorded announcement to direct callers to the proper destination Voice Mail includes message broadcast, and mobile notification Offers all the common VM functionality Both provide multi-language support Built-in Automatic Call Distribution (ACD) Flexible incoming call routing Real-time agent monitoring and call record statistics Event messages for management reporting Mobile Extension Allows the mobile to place and receive calls through the system Calls sent to a user s ipecs phone and mobile simultaneously Centralized Control T-NET (Transparent Network) Central UCP controls all modules and terminals located in remote offices providing all the features and functions of the central UCP Local survivability is provided with a second call server located at a remote site Power redundancy available when UCP100/600/2400 installed in main cabinet

5 ipecs UCP UC Server Options Type 1 UCS Standard Cost saving Zero Installation Type 2 UCS Premium (external) Advanced video conference and collaboration Standard Unified Communications Services (UCS) provide enhanced communications, including: Presence and IM messaging services ClickCall Call Control Audio and Video calling Audio Conference Manager Visual Voice Mail Mobile Client Integration with MS Lync Premium UC services are supported through the installation of the optional UC server and additionally provide: 1 to many (6) video conference, or up to 32 parties in presentation mode Collaboration for real-time file sharing among colleagues Integration with Microsoft Exchange

6 UCS Standard vs UC Premium Features Standard UC Premium UC UCP Max Registration UCP UCP UCP Concurrent Login UCP UCP Presence Presence Registration IM (1:1)xN (1:N)xN Audio Call Video Call Click to Call Call Control Visual Voice Mail Audio Conference Manager Support Active Directory Outlook Synchronization Contacts Contacts/Schedules MS Exchange Integration Organization Chart 6-party Video Conference Collaboration Mobile Client (Android, ios)

7 ipecs UCP Standard UC Features Call Control In-bound desktop phone or UCS desktop client Most call control functions can be executed by one-click or drag & drop Answer / drop / transfer / hold / park ClickCall Easy dialing in web and Microsoft Windows application Captures numbers by dragging and dropping Integrated Presence Instantly see colleague s availability Integrated DND status across USC and the phone Instant Messaging and Leave a Note Various chat modes 1:1, 1:N Invite others through drag & drop Leave a note for the offline UCS user SMS (Short Message Service) Send and receive text messages to other internal or external SMS users

8 ipecs UCP Standard UC Features Outlook Synchronization with contacts and schedule Microsoft Outlook contacts are synched to ipecs UCS user s private directory Privacy option keeps the schedule unavailable to other users on the UCS Easy dialing from Microsoft Outlook contacts Visual Voice Mail Easy retrieval of voice mail through GUI Automatic sync with VM Support on desktop and client Audio Call Call popup shows caller s information Outlook popup shows caller s contact information in Outlook Call memo available during a call Audio Conference Built-in bridge (18 parties) or external bridge module (32 parties) Easily add conference members by drag and drop Features for conference control Invite / master change / mute / lock / record

9 ipecs UCP Standard UC Features ipecs UCP Premium UC Features Video Call One-to-one video call with UCS desktop and mobile client QCIF, CIF, 4CIF video resolution Video Conference Face to face conference anytime, anywhere QCIF, CIF, 4CIF video resolution Ad-hoc conference Meet-me conference and invitation Collaboration during conference Remote monitoring, still shot, recording Optional Presentation mode (1:32) Conference call and Collaboration Max six members in video conference File transfer among colleagues Application sharing for simultaneous access and editing of any type document in real time Share desktop with other UCS users Share web page address with other UCS users Whiteboard to share drawings and free-form text in real-time Microsoft Exchange Server Integration More precise schedule synchronization with Exchange Server

10 ipecs UCP Applications for Business Performance ipecs Attendant (Office & Hotel) ipecs IPCR ipecs Attendant includes soft phone function, hotel features Operating without an external phone Call Recording / Call statistics / Call history Video Call support Check-in/out, wake up call, room status, etc. for hotels IP Call Recording and monitoring solution tightly integrated with ipecs call platforms and contact centers Centralized or distributed call recording Encryption enabled Trunk-based recording Announcement file play during call ipecs CCS ipecs NMS Multi-channel IP Contact Center Solution package is optimally integrated with ipecs Platforms CCS Q: Multi-channel Inbound CC CCS IVR: Empowers self-service CCS Desk: Agent s Desktop Software CCS Report : Monitoring and reporting CCS Record: On-demand and scheduled CCS Chat: Live Internet Chat CCS Social: Twitter and Facebook Web-based Network Management tool designed to improve operational efficiency and permit rapid response to system alarms with remote access Fault management and real-time system monitoring Web-based client access Traffic statistics fault notification

11 ipecs Terminals and Mobile Clients ipecs supports an extensive range of terminals such as digital and IP phones, SIP phones, DECT, Mobile Client and IP conference phones. These terminals are designed for business users who require a range of feature-rich telephony devices to match constantlychanging business needs. IP & SIP Phone LIP-9000 Series LIP-8000E Series Digital / Analog Phone LDP-7000 Series LDP-9000 Series PC & Smartphone Client ipecs UCS Mobile Extension DECT Phone GDC-800H GDC-500H Wi-Fi Phone WIT-400HE

12 ipecs IP Terminals Entry-Level to Mid-Range Terminals LIP line gray graphic screen 4 programmable feature keys with 3 color LED LIP line gray graphic backlit screen 5 programmable feature keys with 3 color LED LIP line gray graphic backlit screen 10 programmable feature keys with 3 color LED High-Volume to Executive Terminals LIP line gray graphic with backlit screen 24 LCD programmable buttons Integrated presence indication to view colleagues availability LIP line gray graphic with backlit screen Attendant handset with 36 LCD programmable buttons Integrated presence indication to view colleagues availability LIP-9070 Touchscreen interface with full Bluetooth integration Integrated presence indication to view colleagues availability Intercom

13 Mobility with DECT and Wi-Fi Terminals DECT Configure cost-effective coverage across your site with IP base stations and repeaters Simple-to-use, intuitive handsets designed to support users across your facility GDC-450H Robust DECT handset for nomadic access to ipecs in the SMB and enterprise GDC-500H TDM DECT handset for nomadic access to ipecs in the SMB and enterprise Bluetooth connectivity for headset use Speakerphone function GDC-800H Easy to install with a PoE interface Supports up to 5 channels enabling up to 5 simultaneous call sessions Wi-Fi IP Conference Phone WIT-400HE Wi-Fi handset for nomadic roaming within your facility Seamless handover between Wi-Fi and mobile networks during conversation ACT-50 IP conference phone delivers high performance calls with advanced audio technology and highfidelity sound 16 microphones reliably transmits a voice from 2 to 20 feet away

14 ipecs Distributed Architecture