Service Description Interoute One

Size: px
Start display at page:

Download "Service Description Interoute One"

Transcription

1 Service Description Interoute One Interoute, Walbrook Building, 195 Marsh Wall, London, E14 9SG, UK Tel: Interoute Communications Limited

2 Contents 1 Executive Summary... 3 Interoute One for Microsoft Office Unified Communications Service Description General description Interoute One for PBX Interoute One for IP PBX Interoute One for Microsoft Unified Communications... 6 A free trial offer Worldwide local inbound numbers Assured Inbound Service Key features and Benefits... 7 For Microsoft Unified Communications (Lync and OCS 2007 R2) Notes Service Support Service Implementation Customer Service Customer Care Billing Interoute 14 November 2011 This document contains information proprietary to and/or considered confidential by Interoute. Except as otherwise provided no part of this document may be reproduced, stored or transmitted in any form or by any means whether graphic, electronic or mechanical, including photocopying, recording, taping or storage in any information retrieval system, for any purpose, without prior written permission of Interoute. Interoute is a trading name of Interoute Communications Limited, registered in England number , registered address Walbrook Building, 195 Marsh Wall, London, E14 9SG. Nothing within this document may be construed as an offer to supply goods or services except where explicitly stated. All sales are subject to contract.

3 1 Executive Summary No other product on the market today offers the same combination of features and reach that Interoute One delivers. Interoute One is a powerful yet simple proposition for corporate customers who are looking to reduce their costs, with no major additional investment and without compromising on quality or security. Interoute One provides a secure business quality voice over IP solution that gives: Free calls between company offices no matter where in the world they are Competitive worldwide outbound call rates Worldwide local inbound DDI numbers Centralised management and cost control Interoute One can be delivered over multiple access methods and is designed to seamlessly integrate with existing mixed telephony architectures across a number of countries. All the benefits of IP telephony are now available without the need of purchasing new hardware or embarking on a major change programme. Interoute One for Microsoft Office Unified Communications Interoute One is also available for easy integration with the newly released Microsoft Lync as well as Office Communications Server 2007 R2. Due to our close working relationship with Microsoft, we were the first European based Communication Service Provider qualified to fully support the integration of Microsoft Lync with traditional telephony architecture. To experience the power of Interoute One, apply now for a free trial. This can be easily activated via an on-line application process at Don t invest time and money trying to integrate Microsoft Unified Communications with your existing telephony or buying expensive hardware and additional communication lines. Simply connect to Interoute One and enjoy the benefits of Microsoft Unified Communications combined with business quality secure VoIP capability. The simplest access method for Interoute One is to use an existing public internet link for connection to Interoute s extensive network. Other alternative access methods are also available from Interoute to meet individual requirements. Interoute One is the key to enabling Microsoft Unified Communication Servers to be a complete unified communications tool. Calling colleagues or other Interoute One customers becomes quick, easy and free. Additionally, when calling anyone else, our call rates are extremely competitive. In addition our on-line management reporting tools puts you in complete control.

4 2 Service Description Interoute One enables our corporate customers to benefit from VoIP in a simple and secure way. Whatever telephony system you have, you can benefit from the features and cost efficiencies this product brings. 2.1 General description Interoute One delivers free on-net calls, a highly competitive worldwide outbound calling rate card and local inbound DDI numbers without the need of expensive upgrades to existing telephony hardware. Therefore, no matter what the mix of telephony equipment you have, you can benefit from the advantages of VoIP. This saves both time and money. Currently a large number of Corporates are benefiting from using Interoute One. These include companies such as Mitsubishi Motors, PricewaterhouseCoopers, Emirates Airlines and BMW. Interoute s voice business has been growing rapidly as more corporate customers come to realise the benefits of deploying Interoute One. Today our network is carrying over 10 billion voice minutes per year. Our voice network is based on the market leading technologies of Sonus soft switches and Genband session border controllers. In addition, Interoute has developed Interoute One for Microsoft Unified Communications. As Interoute One is a network based solution it means that no additional equipment is required and by using our online sign-up facility, the service can be active within 10 minutes.

5 Interoute One can be easily integrated to the following telephony systems as stand alone or as part of an Interoute IP VPN solution: 1. Interoute One for PBX 2. Interoute One for IP PBX 3. Interoute One for Microsoft Unified Communications (Lync & OCS 2007 R2) The unique power of Interoute One is where mixed telephony architecture is deployed across a number of countries. Interoute One can seamlessly connect to each of the systems allowing all sites to benefit from Interoute One without incurring large expense. As shown below, Interoute One can be accessed via direct links purchased from Interoute. Alternatively, easy access can be achieved by using existing internet connections. 2.2 Interoute One for PBX Legacy PBX s can now benefit from VoIP telephony without the need to upgrade hardware to an IP based solution. Interoute will connect these PBX s via a direct TDM access to the most appropriate voice gateway in the Interoute network. This TDM tail link can be either purchased

6 from Interoute or can be delivered by another supplier. Alternatively, connection to Interoute One can be made via the public internet. To enable this, Interoute will provide a TDM to SIP gateway device. Interoute charges a fixed monthly rental for the provision of this gateway device. It must be noted that, if another ISP s internet connection is used, then Interoute is unable to guarantee call quality as Quality of Service (QoS) becomes outside our control. 2.3 Interoute One for IP PBX Connection for IP PBX is via SIP trunking supplied either by any IP product from Interoute or the public internet from another ISP. Interoute One can also be delivered over H323 trunking should that be a requirement. If access is by public internet from another ISP, then Interoute is unable to guarantee call quality as QoS becomes outside our control. Interoute will configure our end of the SIP trunk or H323 link but it is your responsibility to arrange the configuration for your telephony system. 2.4 Interoute One for Microsoft Unified Communications Interoute One is the unique solution that unlocks the full potential of Microsoft Unified Communications (UC) such as Lync and OCS by adding telephony voice services. Natively, Microsoft UC does not support outbound voice telephony. Interoute One is very easy to use and is specifically designed to integrate seamlessly with Microsoft Lync and OCS. It can use an existing Internet link for connection to Interoute s network, making voice activation both quick and cost effective. You don t even have to buy additional expensive hardware or additional communication lines. Simply connect the Microsoft mediation server to Interoute One and enjoy the benefits of Unified Communications combined with business quality secure VoIP capability. Interoute will configure our end of the IP trunk but it is your responsibility to arrange the configuration for the Microsoft system server. Interoute can provide full requirements specification if required. Connection can take as little as 10 minutes. Once integrated, all the standard Interoute One features and benefits are available including free on net calls, competitive worldwide call rates and full on-line management reporting and tools. A free trial offer To experience the power of Interoute One, apply now for a free trial. This can be easily activated via an on-line application process at

7 2.5 Worldwide local inbound numbers Interoute One can provide local inbound numbers for over 40 countries, which can then be terminated at any other location on your telephony network. This gives you the ability to provide a local number but manage the calls out of a different country at no additional cost. This is only available if you are accessing Interoute One via an IP solution. 2.6 Assured Inbound Service A challenging issue many customers have with standard solutions is what happens if my inbound infrastructure fails, for instance from some local disaster such as flooding. Assured Inbound can help address this issue, by offering customers the ability to select a divert number should the prime destination be unavailable to accept calls. Interoute s next generation network will be able to detect if there is a problem and reroute the call to an alternative number, therefore providing customer will a low-cost disaster recovery strategy. 2.7 Key features and Benefits Key features Free on-net calls Worldwide outbound calling Worldwide local inbound DDI numbers in over 40 countries Assured inbound option Secure connection Business quality VoIP No need to upgrade existing voice solution On-line, real time management reports via dedicated and secure Internet Hub Call barring of certain number types No change to existing telephone number range Per second billing Invoices available in PDF format Key benefits Fast implementation means cost savings realised immediately A low cost worldwide calls package Easy integration with a mix of telephony systems across a number of countries No set-up charges No upfront or hidden costs Bound by commercial contracts and service level agreement Easy to manage from one web page you can control, monitor and access your entire voice service Call Detail Records (CDR s) are in a clear and helpful format Trusted by a large number of Corporates

8 For Microsoft Unified Communications (Lync and OCS 2007 R2) In addition to the general features and benefits above, Interoute One for Microsoft Unified Communications provides the following unique features and benefits: Fast, easy and low cost integration Free trial apply online for a no obligation trial No new hardware required Enables direct Click to Call e.g. from a phone number in an Outlook contacts becomes instantly the phone book Reduce mobile roaming costs. Roaming is on average 33% of a Corporates mobile bill. Interoute One for Microsoft Unified Communications can significantly reduce this cost as wherever the internet is available the user can connect to Interoute One Remote office workers can use the same technology they have in their office on their desktop, including their business phone 2.8 Notes To fully realise the benefits of Interoute One for Microsoft UC it is recommended that approved USB handsets are supplied to all staff. No guarantee on quality of service can be given if Interoute does not provide the IP access. The Corporate is responsible for configuration work on their telephony system. Interoute does not provide any management of existing or new telephony systems deployed by the Corporate. For example, no one from Interoute will configure PBX s or move desk phones. 3 Service Support Our solution offers minimum disruption because Interoute One is a network based solution. Interoute One also works along side other existing voice minute providers that are set up on PBX s. 3.1 Service Implementation For IP connections that do not use Interoute s IP Access, it is the customer s responsibility to configure their telephony system to point towards Interoute s network. 3.2 Customer Service Each customer is set up with their own secure access to Interoute s Hub web portal to manage Interoute One. Customers can: access voice traffic reporting - including traffic usage summary tables, graphs, and advanced reporting. log and track trouble tickets download historic invoices

9 access Customer Network Management Reports view the performance and utilisation of their network and plan its evolution accordingly; access Customer Traffic Management Reports giving detailed information on call patterns A screen shot example of Trouble Tickets viewed through our Hub portal is shown on the next page: Below are screen shot examples of traffic reports showing previous day and last 30 days reports:

10 3.3 Customer Care Interoute One benefits from our centralised multi-lingual, Customer Support Centre (CSC),

11 which is operational twenty-four hours a day, 365 days a year and may be reached using a toll free international number. The CSC provides a single point of contact for all customer problems and co-ordinates resolution of all issues. The CSC operates within the service levels agreed, including: Immediate opening of trouble ticket in response to a call from the customer; Managing resolution through our Network Operations Centre (NOC); Giving regular updates to the customer until the trouble ticket is closed within the timescales outlined in Service Level Agreement; Proactive warnings of possible disruptions where our NOC has detected a problem, or due to maintenance activity. The CSC also arranges customer and/or contractor site access and arranging planned works with the customers. 3.4 Billing Interoute raises invoices on a monthly basis. Fixed fees are billed in advance and call minutes in arrears. These invoices can be retrieved by using the Interoute Hub. Invoices for the previous month are available before the 8 th day of the current month. The Interoute Hub provides invoices in PDF format. An example of the Hub, our invoice and accompanying statement is shown below:

12

13 In addition, via the Hub, the CDRs are available to download. These are provided to customers to analyse their spend and have also proved to help customers identify hotspots within their organisation. This information is provided once a month when Interoute produces the customer invoice. The file is a flat csv (comma separated variable) file giving each call and its associated cost broken into 7 fields: 1. Currency 2. Cost 3. Calling number 4. Called number 5. Date and time 6. Duration 7. Source Trunk Group 8. Destination An example csv output reformatted is shown below: Currency Cost Calling party Number Called Party Number EUR EUR EUR EUR EUR EUR Customer CDR Format Date and Time (UTC) :52: :05: :52: :53: :08: :14:02 Duration (Secs) Source Trunk Group Destination 181 IRT_DE323_COM_LJUBLJANA BELGIUM_BRUSSELS 9 IRT_DE323_COM_LJUBLJANA AUSTRIA_MOB_MOBILKM 524 IRT_DE323_COM_LJUBLJANA GERMANY_NGN 634 IRT_DE323_COM_LJUBLJANA POLAND_WARSAW 5 IRT_DE323_COM_LJUBLJANA AUSTRIA_MOB_MOBILKM 74 IRT_DE323_COM_LJUBLJANA LUXEMBOURG CDR Download via the Hub

14 1. Download of CDRs (for Inclusive Calls Package customers) An example csv output reformatted is shown below: Currency Cost Calling party Number Called Party Number Date Time (UTC) Duration (Secs) Source Trunk Group Destination Band EUR :52: IRT_DE323_COM_LJUBLJANA BELGIUM_BRUSSELS Band-A EUR :05:07 9 IRT_DE323_COM_LJUBLJANA AUSTRIA_MOB_MOBILKM Band-A EUR :52: IRT_DE323_COM_LJUBLJANA GERMANY_NGN Band-B EUR :53: IRT_DE323_COM_LJUBLJANA POLAND_WARSAW Band-B EUR :08:34 5 IRT_DE323_COM_LJUBLJANA AUSTRIA_MOB_MOBILKM Band-C EUR :14:02 74 IRT_DE323_COM_LJUBLJANA LUXEMBOURG Band-B 2. Figure 1 Customer CDR Format

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN

More information

The cost effective and flexible alternative to ISDN

The cost effective and flexible alternative to ISDN SIP Trunks The cost effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity A cost effective alternative to ISDN that gives your business flexibility and business continuity What is Genius SIP? Genius SIP is a market-leading SIP Trunking solution, connecting your site directly

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Gamma SIP Trunks with Microsoft Lync

Gamma SIP Trunks with Microsoft Lync Phone systems and services Gamma SIP Trunks with Microsoft Lync A cost effective alternative to ISDN that provides flexibility and continuity for your business Reliable voice services Gamma SIP Trunks

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

SIP Trunks. The benefits of SIP Trunking: ( ipbx )

SIP Trunks. The benefits of SIP Trunking: ( ipbx ) NSN s SIP trunking is the fastest growing telephony service. It connects your site directly into NSN s network via an IP connection to carry and terminate your inbound and outbound voice calls across the

More information

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN Everything Voice SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity SIP trunking is the fastest-growing telephony

More information

SIP Trunking voice services

SIP Trunking voice services SIP Trunking voice services A cost effective alternative to ISDN that gives your business flexibility and business continuity WHAT IS IP DIRECTCONNECT? IP DirectConnect is the UK s market-leading SIP Trunking

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution,

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution, Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Customer Service Description Next Generation Network Firewall

Customer Service Description Next Generation Network Firewall Customer Service Description Next Generation Network Firewall Interoute, Walbrook Building, 195 Marsh Wall, London, E14 9SG, UK Tel: +800 4683 7681 Email: info@interoute.com Interoute Communications Limited

More information

WHITE PAPER. Deploying Mobile Unified Communications for Avaya

WHITE PAPER. Deploying Mobile Unified Communications for Avaya WHITE PAPER Deploying Mobile Unified Communications for Avaya Table of Contents 1. Introduction...3 2. What are the drivers for deploying Mobile Unified Communications?... 3 3. What factors influence which

More information

A host of cloud phone solutions... Hosted PBX Solutions

A host of cloud phone solutions... Hosted PBX Solutions Hosted PBX Solutions A host of cloud phone solutions... Hosted PBX Quick Start Guide Hosted PBX Quick Start Guide Hosted PBX Overview The VoiceHost Hosted PBX solution has the same functionality as a Traditional

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Endpoints means the software instances or devices that are enabled by the Service to access UC Services;

Endpoints means the software instances or devices that are enabled by the Service to access UC Services; 1. SERVICE DESCRIPTION Interoute s Cloud Hosted Unified Communication Services (UCaaS) provide voice, video, instant message and presence communication amongst Customer offices and external locations.

More information

Used as content for outbound telesales programmes and (potentially) inbound telesales response.

Used as content for outbound telesales programmes and (potentially) inbound telesales response. Upgrading from Hosted E-mail to a Unified Communication Suite Telesales scripts This document provides recommendations and sample scripts that could be used to target customers for upgrade from hosted

More information

How To Use Voip4Cloud

How To Use Voip4Cloud VoIP4Cloud The Future of Unified Communications VOIP4CLOUD COMPANY BROCHURE Introduction to VoIP4Cloud About VoIP4Cloud VoIP4Cloud provides an integrated, cloud-based Unified Communications VoIP PBX service

More information

TIMICO LIMITED SERVICE SPECIFIC SCHEDULES

TIMICO LIMITED SERVICE SPECIFIC SCHEDULES HOSTED VOIP SERVICES DEFINITIONS Carrier Interconnects Core Network CPE Genband A2 Platform Hosted VoIP Infrastructure providing the origination or termination of PSTN calls via a range of carrier network

More information

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 15 years. Our clients

More information

VoIP Logic Platform Feature SIP Trunking

VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform: Feature SIP Trunking Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options for VoIP Logic s Service

More information

Call Logging Managed Service

Call Logging Managed Service Call Logging Managed Service +44(0)1425 270 333 sales@dtrack.com www.datatrackplc.com Service Information and Sample Reports Capacity Management Performance Monitoring Call Accounting Fraud Detection QoS

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

nexvortex SIP Trunking

nexvortex SIP Trunking nexvortex SIP Trunking January 2015 510 SPRING STREET HERNDON VA 20170 +1 855.639.8888 Copyright nexvortex 2014 This document is the exclusive property of nexvortex, Inc. and no part may be disclosed,

More information

ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U

ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 3 3.1 Licensing and Service Provider License Agreements

More information

Sales Guide Real Business Benefits with Samsung

Sales Guide Real Business Benefits with Samsung Real Business Benefits with Samsung Samsungbusiness.com Sales Guide IP Phones Unified Communications to fit your budget with no compromise. Large, clear screens deliver relevant information direct to your

More information

Video as a Service Welcome to a world of successful meetings

Video as a Service Welcome to a world of successful meetings Video as a Service Welcome to a world of successful meetings www.interoute.com What is Video as a Service (VaaS)? Video as a Service is a fully managed visual communication solution complete with high

More information

ADDITIONAL TERMS FOR VIRTUAL VOICE NETWORK SERVICES SCHEDULE 2L

ADDITIONAL TERMS FOR VIRTUAL VOICE NETWORK SERVICES SCHEDULE 2L ADDITIONAL TERMS FOR VIRTUAL VOICE NETWORK SERVICES SCHEDULE 2L CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Virtual Voice Network terms... 4 4 CHARGES... 4 4.1 Charges payable by the... 4

More information

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity.

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. UNIFIED COMMUNIC ATIONS Hosted PBX Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. Business IT departments increasingly want to reduce

More information

ADDITIONAL TERMS FOR ENTERPRISE VOICE SERVICES SCHEDULE 2K

ADDITIONAL TERMS FOR ENTERPRISE VOICE SERVICES SCHEDULE 2K ADDITIONAL TERMS FOR ENTERPRISE VOICE SERVICES SCHEDULE 2K CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Services Terms... 4 3.1 Interoute One Termination Service... 4 3.2 Inbound Number Service...

More information

VoIP Logic: Disaster Recovery and Resiliency

VoIP Logic: Disaster Recovery and Resiliency VoIP Logic: Disaster Recovery and Resiliency VoIP Logic: Options for Disaster Recovery and Resiliency The ability to keep telephone systems operating in the event of a service impairment or a catastrophic

More information

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms.

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. 0203 393 0000 Making life Introducing Hosted VoIP from

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

MiVoice 6725ip Microsoft Lync Phone 41-001368-00 REV04 WORK SMART USER GUIDE

MiVoice 6725ip Microsoft Lync Phone 41-001368-00 REV04 WORK SMART USER GUIDE MiVoice 6725ip Microsoft Lync Phone 41-001368-00 REV04 WORK SMART USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks

More information

SIP Matters at 360 Solutions

SIP Matters at 360 Solutions SIP Matters at 360 Solutions Flexible, resilient and cost effective call routing for your voice traffic 360 Solutions What is SIP Trunking? Our SIP Trunking solution will connect your site directly into

More information

How To Use An Ipcortex Pbx On A Pc Or Mac Or Ipcorta On A Cell Phone Or Ipbx At A Cost Of $99.99 Per Month (For A Sim Sim) Or $99 Per Year

How To Use An Ipcortex Pbx On A Pc Or Mac Or Ipcorta On A Cell Phone Or Ipbx At A Cost Of $99.99 Per Month (For A Sim Sim) Or $99 Per Year VoIPCortex IP PBX features and benefits Based on our strategy and using our core VoIPCortex platform we have optimised a small but powerful range of IP PBX solutions to suit a broad set of customer requirements.

More information

schedule 2L Additional terms for Virtual Voice Network services

schedule 2L Additional terms for Virtual Voice Network services 1. SERVICE DESCRIPTION The Interoute Virtual Voice Network (VVN) Service provides the Customer with a dedicated number of Ports leased on the Interoute Voice Soft Switching platform. 2. DEFINITIONS Additional

More information

BT Versatility Broadband Module

BT Versatility Broadband Module Compatible with systems Telephony Broadband Module Extend your reach and enjoy fast broadband internet access and use it to make free phone calls between sites* or curb your costs with reduced line rental.

More information

Voice and Data Convergence

Voice and Data Convergence Voice and Data Convergence Business Benefits and Deployment Strategy WHITEPAPER - MAY 2012 Data & Internet Voice & Mobile VOICE AND DATA COVERGENCE 2012 2 INTRODUCTION Over the past six years we have seen

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Mistral Hosted PBX. The future of business phone systems

Mistral Hosted PBX. The future of business phone systems Mistral Hosted PBX The future of business phone systems Tel: 0870 751 6300 Web: www.mistral.net Mistral HOSTED PBX is a revolutionary futureproof way of implementing your office or enterprise phone system.

More information

Highly Available Unified Communication Services with Microsoft Lync Server 2013 and Radware s Application Delivery Solution

Highly Available Unified Communication Services with Microsoft Lync Server 2013 and Radware s Application Delivery Solution Highly Available Unified Communication Services with Microsoft Lync Server 2013 and Radware s Application Delivery Solution The Challenge Businesses that rely on Microsoft Lync Server must guarantee uninterrupted

More information

Licensing guidelines for the innovaphone PBX (V12r1)

Licensing guidelines for the innovaphone PBX (V12r1) guidelines for the innovaphone PBX (V12r1) Page 1 guidelines for the innovaphone PBX (V12r1) The innovaphone PBX is a powerful and sophisticated VoIP telephone system for use in professional business environments.

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Bullhorn CRM CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Bullhorn CRM CloudCall - Administration

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

MyIP. Overview. listening, 6/3/2011 understanding, delivering

MyIP. Overview. listening, 6/3/2011 understanding, delivering MyIP Overview 1 Proposition MyIP includes our SIP trunking and hosted telephony services which are designed to be easy to sell, implement and use so that customers enjoy stable and resilience IP telephony

More information

1. SERVICE DESCRIPTION

1. SERVICE DESCRIPTION 1. SERVICE DESCRIPTION The Interoute One Voice Service provides inbound telephone numbers and outbound voice termination services to domestic and international destinations (the Service ). 2. DEFINITIONS

More information

Vision User Manual. Version 1.4 December 2012

Vision User Manual. Version 1.4 December 2012 Vision User Manual Version 1.4 December 2012 Document No. 013 Version No. v1.4/1212/6 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700

More information

Wellwood Communications Limite d

Wellwood Communications Limite d Wellwood Communications Limite d Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate

More information

Quintet Enterprise Unified Communication Solutions

Quintet Enterprise Unified Communication Solutions White Paper Quintet Enterprise Unified Communication Solutions Product Overview Quintet Enterprise UniVoice Technology, Inc. 1 INTRODUCTION We live and work in a new world rich in communication media telephone,

More information

APPENDIX 1 LOT 1: IP TELEPHONY SERVICES

APPENDIX 1 LOT 1: IP TELEPHONY SERVICES APPENDIX 1 LOT 1: IP TELEPHONY SERVICES A. TECHNICAL SPECIFICATIONS EXISTING SYSTEMS IP based phone service and phone sets, rented: IP based Phone service for 35 phone numbers/users; Centrex PBX solution

More information

SIP Trunking: Second-Wave Benefits

SIP Trunking: Second-Wave Benefits Trunking: Second-Wave Benefits trunking initially provided network savings to customers, but there are additional "second-wave" benefits to consider Reference Code: OT00050-002 Publication Date: January

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Sage CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Sage CloudCall - Administration Guide 3 Installation

More information

Video as a Service Welcome to a world of successful meetings

Video as a Service Welcome to a world of successful meetings Video as a Service Welcome to a world of successful meetings www.interoute.com What is Video as a Service (VaaS)? What is Video as a Service (VaaS)? Video as a Service is a fully managed visual communication

More information

WHITE PAPER SIP TRUNKING: HOW TO GET IT AND WHERE YOU CAN EXPECT TO SAVE

WHITE PAPER SIP TRUNKING: HOW TO GET IT AND WHERE YOU CAN EXPECT TO SAVE WHITE PAPER SIP TRUNKING: HOW TO GET IT AND WHERE YOU CAN EXPECT TO SAVE Executive Summary Voice over IP (or VoIP) telephony is rapidly capturing a major portion of the enterprise voice telephone business.

More information

By switching to SIP trunking and advanced collaboration, House of Travel has boosted performance and achieved significant cost savings.

By switching to SIP trunking and advanced collaboration, House of Travel has boosted performance and achieved significant cost savings. By switching to SIP trunking and advanced collaboration, House of Travel has boosted performance and achieved significant cost savings. House of Travel enjoys the journey to SIP trunking. Iconic kiwi travel

More information

SIP Trunking to Microsoft Lync (Skype for Business) Server

SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile

More information

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking HP Microsoft Unified Communications & Collaborations Francisco Martinez UC Architect Microsoft Alfredo Alvarez Solutions Architect HP Networking 2011Hewlett-Packard Development Company, L.P. The information

More information

WHITE PAPER COMBINING MICROSOFT SKYPE FOR BUSINESS WITH LEVEL 3 SIP TRUNKING: A BUSINESS CASE

WHITE PAPER COMBINING MICROSOFT SKYPE FOR BUSINESS WITH LEVEL 3 SIP TRUNKING: A BUSINESS CASE WHITE PAPER COMBINING MICROSOFT SKYPE FOR BUSINESS WITH LEVEL 3 SIP TRUNKING: A BUSINESS CASE Overview High performance communications technologies are a critical need for any modern enterprise large or

More information

Sipstream Hosted PBX Supervisor Guide. Sipstream Hosted PBX Supervisor Guide

Sipstream Hosted PBX Supervisor Guide. Sipstream Hosted PBX Supervisor Guide Sipstream Hosted PBX Supervisor Guide 2 Table of Contents Getting Started... 4 Basic Concepts... 4 Pre-requisites... 5 The Supervisor Homepage... 8 Extension Management... 12 Add a New Extension and Associated

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Microsoft Outlook CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Microsoft Outlook CloudCall - Administration

More information

Management Summary for Unified Communications IP PBX

Management Summary for Unified Communications IP PBX Management Summary for Unified Communications IP PBX Prepared By for YOU of General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office

More information

www.unifyu.co.uk Hosted Telephony Guide

www.unifyu.co.uk Hosted Telephony Guide Hosted Telephony Guide Hosted IP Telephony - Overview IP Telephony is the new way of communication in the UK; Hosted IP Telephony allows greater flexibility over Traditional Phone Systems. IP Telephone

More information

Http://www.passcert.com

Http://www.passcert.com Http://www.passcert.com Exam : 70-337 Title : Enterprise Voice & Online Services with Microsoft Lync Server 2013 Version : DEMO 1 / 18 Topic 1, Litware, Inc Case A Overview Litware, Inc., is an international

More information

Reduce Mobile Phone Expense with Avaya Unified Communications

Reduce Mobile Phone Expense with Avaya Unified Communications Reduce Mobile Phone Expense with Avaya Unified Communications Table of Contents Section 1: Reduce Inbound Minutes... 2 Section 2: Reduce Outbound Minutes... 3 Section 3: Take Greater Advantage of Free

More information

BT Billing Analyst 2.07. Quick guide

BT Billing Analyst 2.07. Quick guide BT Billing Analyst 2.07 Quick guide Using a variety of reports and its key, BT Billing Analyst enables you to examine your telephony spend across mobile, telemarketing, Featurenet, Openzone and more. The

More information

Hosted Telephony Guide

Hosted Telephony Guide Guide Telephone: 0845 230 2940 e-mail: info@lsasystems.com Web: www.lsasystems.com What is Hosted telephony? Hosted telephony is literally a hosted PBX telephone service provided to the customer through

More information

Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony

Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony Hosted Telephony An Introduction to Our Hosted Services IPW Hosted Telephony About IP Wholesale Why partner with IPW? Features of IPW Hosted Telephony Page 2 Managing your Customers Web Portal Wallboard

More information

hso:voice+ SIP Trunk Service Service Description

hso:voice+ SIP Trunk Service Service Description hso:voice+ SIP Trunk Service Service Description Contents 1. Introduction... 3 2. Service Overview... 3 2.1. Key Benefits... 3 3. Information Assurance... 3 4. Access to hso SIP Trunks... 4 5. Functional

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS Genius Hosted Communications? Genius Hosted Communications is a complete communications service

More information

White Paper. SIP Trunking. Abstract

White Paper. SIP Trunking. Abstract White Paper SIP Trunking Abstract This paper provides a brief description of SIP Trunks, how they are deployed and the benefits widely put forward in the marketplace as a reason for adopting them. Analysts

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

A complete communications service for your business

A complete communications service for your business Hosted services A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides

More information

Live Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc

Live Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc Live Communications Server 2005 SP1 Office Communications Server 2007 Matt Newton Network Engineer MicroMenders, Inc Focus of this Presentation Of the Unified Communications and Collaboration capabilities,

More information

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved. Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services

More information

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service Inside the Business VoIP Revolution The Rise of Cloud-based Phone Systems Over Traditional Service INTRODUCTION The business phone solution marketplace has reached a tipping point where companies seeking

More information

Telephony & Call Centre Unified Communications

Telephony & Call Centre Unified Communications Telephony & Call Centre Unified Communications www.cytrack.com CyDesk Telephony for the PC Link your most important tools The PC, Telephone and Internet and create advanced service management and business

More information

Why Should Unified Communications Be Part Of Your Strategy?

Why Should Unified Communications Be Part Of Your Strategy? oip Why Should Unified Communications Be Part Of Your Strategy? It s not just the large firms implementing Unified Communications (UC), small organisations are also starting to reap the benefits. Who Should

More information

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Whitepaper Best of Both Worlds Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Table of Contents Getting the most out of your Office 365 Deployment...3

More information

Whitepaper. Voice Services based on IP

Whitepaper. Voice Services based on IP Whitepaper Voice Services based on IP Whitepaper Voice Services based on IP 2 Contents 1. Voice Services based on IP 3 2. IP Telephony your next-generation telephone service 5 3. Implementing IP Telephony

More information

Digital Communication Systems Limited Hosted VoIP Telephony

Digital Communication Systems Limited Hosted VoIP Telephony 1 Digital Communication Systems Limited Hosted VoIP Telephony Service Definition G-Cloud VI 2 Contents Digital Communication Systems Limited Hosted VoIP Telephony Service Definition G-Cloud VI... 1 Hosted

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Configuring a Pure-IP SIP Trunk in Lync 2013

Configuring a Pure-IP SIP Trunk in Lync 2013 Configuring a Pure-IP SIP Trunk in Lync 2013 Contents Configuring a Pure-IP SIP Trunk in Lync 2013... 1 Introduction - Product version: Microsoft Lync Server 2013... 2 Pure-IP SIP Trunk configuration tasks...

More information

Business Hosted Product Guide

Business Hosted Product Guide Business Hosted Product Guide Overview Hosted Telephony Service Description: EMIS offers a revolutionary, next-generation telephony service.. By carrying calls over an internet connection, it makes PBXs

More information

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you.

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. What is ViP? Voice internet Phone ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. We bundle in all the hardware, software,

More information

SIP Trunking, ITSP Checklist

SIP Trunking, ITSP Checklist SIP Trunking, ITSP Checklist Note: This is not an official document of any kind so please do your own homework and research and also note that Vocale Ltd (owner of the SIP School) does not accept any responsibility

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Neil Sutton Global Portfolio. The Next Generation

Neil Sutton Global Portfolio. The Next Generation Neil Sutton Global Portfolio 1 Our integrated portfolio strategy. In a world of devices and clouds, deliver on the promises of flexibility, value, service and hybrid delivery, which we will achieve by:

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

IP Telephony. serviceteamit. IP Telephony transforms how your organisation communicates. Find out how you can benefit.

IP Telephony. serviceteamit. IP Telephony transforms how your organisation communicates. Find out how you can benefit. IP Telephony IP Telephony transforms how your organisation communicates. Find out how you can benefit. serviceteamit 2 ONLINE www.serviceteamit.co.uk info@serviceteamit.co.uk Rethink telephones. ADDRESS

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started

More information

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan

Information Governance Committee. Scope for the BCU Telephony Infrastructure development. Underpinning BCU Three Year operational plan Betsi Cadwaladr University Health Board Committee Paper Item IGC/14/26 Name of Committee: Subject: Information Governance Committee Scope for the BCU Telephony Infrastructure development Summary or Issues

More information

Fax and Oracle Collaboration Suite. An Oracle White Paper August 2005

Fax and Oracle Collaboration Suite. An Oracle White Paper August 2005 Fax and Oracle Collaboration Suite An Oracle White Paper August 2005 Fax and Oracle Collaboration Suite Introduction... 3 Fax Support in Oracle Collaboration Suite... 4 Outbound Fax Configuration... 7

More information

Further and Faster Avaya Aura Contact Center helps Hillarys Blinds take its customer experience to the next level. Hillarys Blinds - CASE STUDY

Further and Faster Avaya Aura Contact Center helps Hillarys Blinds take its customer experience to the next level. Hillarys Blinds - CASE STUDY Hillarys Blinds - CASE STUDY Further and Faster Avaya Aura Contact Center helps Hillarys Blinds take its customer experience to the next level. 2015 Maintel maintel.co.uk The Challenge At Hillarys Blinds,

More information