Sales Guide Real Business Benefits with Samsung

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1 Real Business Benefits with Samsung Samsungbusiness.com

2 Sales Guide IP Phones Unified Communications to fit your budget with no compromise. Large, clear screens deliver relevant information direct to your handset giving you visibility and control of your communications. Direct access to voice mail, call logs, system directory are just a few of the items accessible at the touch of a button giving you a clear window to your communications world. Clear communications. The benefits of the latest techniques in digital speech processing and audio technology all delivered over IP, the natural technology for best performance. The Samsung IP handset delivers in all respects. If communications are clear, the message you want to deliver is also clear. Open platforms. The open architecture of XML allows the rich world of software applications the ability to integrate with your handset display and keys. Your investment in Samsung IP technology is ready for the future as well as today. Style and personalisation. Samsung believes that your office phone deserves as much attention to design as items you would have in your home, such as a TV, MP3 player or a laptop. Business ergonomics have been designed into the handset range to provide ease of use and functionality, allowing the intuitive use of the handset to increase accuracy and speed of operation, saving you time. With personalisation options such as uploadable polyphonic ring tones, pictures, visual phone books, your handset becomes more than just a phone. Clear benefits Plug & Play teleworking solution Easiest IP phone to deploy in class All handsets are PoE compatible Proprietary VPN standard in all phones All handsets have dual 10/100 switch ports All handsets support Quality of Service (802.IP/802.Iq) All handsets have large clear displays with the option of full colour Ability to deliver video to the handset screen Ability to record voice and video calls simply to your local PC Ability to show presence information on the screen Integrated headset port Multiple message waiting indications (VM, MMS, SMS) Independent AOM that can be linked by software to any model of handset XML access to handset display allowing 3rd party applications to be delivered direct to the handset Crystal clear speech - PLC (Packet Loss Correction) and High Quality speech using G.722 codec Secure Real Time Protocal (SRTP) / IP Address secure Tollfraud Proof. Recognize who is calling before starting a conversation Check missed/sent/received calls and click to call Search and Call from the phone book View recorded Video or stream Built in XML Browser enables you to: Integrate with Business applications ( Database, ERP system) Subscribe web service (Weather, Stock, News) Customize phone for your business (Hotel, School, Bank)

3 Sales Guide OfficeServ 7000 Series The smarter way to do business OfficeServ 7000 Series The OfficeServ 7000 series has been designed to deliver advanced voice, data and wireless communications in a single IP platform. Businesses can deploy OfficeServ 7000 to build sophisticated telephony applications, secure data-communications infrastructure and policy-driven networks. OfficeServ 7000 series has a comprehensive range of features and functionality and offers an effective,affordable solution for any organisation. So, whether you are a small office, a head office or a branch of a larger organisation with a need to take advantage of cutting-edge solutions, the OfficeServ 7000 series becomes the heart of your communications network. Modular design for efficient scale The OfficeServ 7000 comes in four variants, from the entry level 7030 to the 7100, 7200 and The systems can be configured to accomodate 4 to 480 extensions at a single site and combined to link 1,000 sites. Systems use common interface modules and can utilise the same software applications and terminals. Feature Richness OfficeServ makes unified communications solutions deployment simple, without sacrificing features and functionality for mission-critical business applications: security systems, policy managemnet and advanced telephony. No matter the size, the functionality remains the same. Location Independence Plug & Play teleworking solution Easy to enable mobile and VoIP home-working. Great flexibility whilst maintaining control of employees and costs. Increased employee productivity. Employees better connected. Multi-site applications Business applications accessible across all sites. Enables operators and supervisors to monitor and assist a dispersed virtual team. Desk to desk accessibility across multi-sites including numerous features. Implement centralised cost tracking, security alerts and departmental billing. Reduced total cost of ownership. High-end features Systems provide an all-in-one solution for all Tele-workers voice and data requirements. OfficeServ incorporates a range of advanced features to support your business applications. Enterprise class data capabilities that provide on-board IP security, policy management and VoIP Quality of Service. Flexibility and scalability Deploy a combination of IP, digital or analogue connectivity throughout your operation to suit different requirements. Scalability and interoperability between systems. Cost control Install and manage remote sites without leaving your office.

4 OfficeServ Communicator Presence Instant Messaging White Board Multi-Call List Caller Information Call History Click to Dial Screen Share Main Screen OS Communicator is an integrated communications application able to bring together voice, video and instant messaging communications. It also adds administration functions to allow you to personalise your handset. Clear benefits Integrates with new IP terminals so that no server is required for entry level module. Licensed on a per user basis with no initial server license required making it scalable down to small numbers of users Simple add hoc call recording to local PC Simple add hoc video recording to local PC Presence and presence management White boarding Application sharing Screen popping of contact information Screen popping of MS Outlook contact list Click to dial from own application or MS Outlook Configuration tool for handset, features, ringtones, pictures, phonebook Dual mode Standalone SoftPhone or used in conjunction with a handset. High end functionality scalable to your business. Get access to big system functions at a price to match your business size. OS Communicator provides benefits including the ability to dial direct from your Microsoft Outlook contacts list, to see a list of who has called you, who you have called, any missed calls and simple redial on any of the numbers. Video communications are rapidly becoming as important as voice. With the OfficeServ Communicator, making a video call is as simple as making a voice call. If you have a simple web cam attached to your PC, OfficeServ communicator will make a call to a similarly equipped terminal and the video call is automatically set up. There is even the option to extend this to a simple video conference, just call the other people you want to join and they are added to your call. If they don t have video capability they can still join. With the touch of a button the recording feature allows you to recall what has been discussed at the meeting. By utilising a modular application structure the OfficeServ Communicator can easily be enhanced to include full Instant Messaging and Presence. This is now an essential tool for businesses that use remote workers or are even located in a large premises. This will save you wasting time trying to call people who are not at their desks or who do not wish to be disturbed if they are working on a priority project. Instant Messaging (IM) is fast becoming the preferred communication medium. With OfficeServ Communicator this function is fully integrated and opens up further communication channels. An IM communication can be escalated to a voice and video communication with application sharing and white boarding and all details can be recorded and played back later. OS Communicator Key Features OS UC Communicator (Desktop) Handset user configuration MS Outlook integration call control MS Outlook screen pop Partner with IP phone Partner with digital phone Deploy as Softphone OS UC Communicator (IP Phone) Presence view in phone Video stream on phone Video Conference on phone Image Control (screen savers, backgrounds) XML Browser in phone OS UC Communicator Collaboration User Presence Management incorporating both phone and desktop status buddy lists Instant Messaging Party Video Conferencing Whiteboarding Screen Sharing Desk top busy lamp field (BLF)

5 OfficeServ Connect Mobility, Connectivity, Flexibility Mobility is more about connectivity, being in contact, than it is about moving around on the phone. In today s competitive business environment being properly connected is more important than it s ever been. Having the right information, being up to date with the facts and speaking to people when it matters makes all the difference. Old info is the wrong info and returning calls when it s too late is pointless. Samsung Unified Communications solutions really deliver in bringing people and their methods of communication together and in contact with each other. Features of OfficeServ Connect 1. System will poll up to 5 devices (mobile phone, home office, alternate office, workshop, etc.) which will simultaneously ring. 2. Make and receive calls through the OfficeServ system from any device including mobile as if you were at your desk. 3. Always in contact, never miss that important call. 4. Managing calls through the system allows you to maintain the central benefits of call control, operator console, voice mail, call recording, etc. 5. Full control of the call including transfer with Pro upgrade. Key in all this is that contacts can reach you via one-single number. Single Number contact point Low cost entry Management of Answer terminal Single messaging point Mobility without limits Visability of handset status by the system User control of ringing destinations Extending system call recording to remote/mobile worker

6 Call Deflection How to be in when you are out Call deflection is a different type of call forwarding, very useful for people on the move who need to make sure they do not miss that important call. How is call deflection different? Traditionally a PBX would answer the incoming call and either automatically transfer the call to another external line or manually transfer using an operator. There are several drawbacks with this method; 1. If it is manual there needs to be somebody manning the office to be able to forward the calls on. 2. If it is automatic the resultant call will not send the right Caller Line Identity (CLI) to the person receiving the call, which can be a problem if you are screening calls or if the call is missed as there is no return number. 3. When transferring calls from the PBX you will be using two lines, for the smaller system this can increase costs if line capacity has to be increased to accommodate this. The solution to all of the above is to use Call Deflection. Call Deflection is a feature provided by the network and activated by the OfficeServ system. To the end user it is as simple as setting up a traditional call forward. Just input the destination number into the handset and make it active. The result is much different. When the incoming call is sent to the OfficeServ, the system sends a message to the network to re-direct the call to the new number. The result is that the person receiving the call will see the original CLI and there are no lines used by the OfficeServ. Originators CLI presented to destination No trunk trombone reduced line capacity/cost No ring break/delay Direct connection Compatible with ISDN (BRI and PRI) circuits and SIP trunks, check with service provider for their ability to support this feature first. Warning no call status indication, control or recording.

7 OfficeServ Application Server (OAS) Pure IP Telephony (Introducing Media Proxy Server) Efficiency with Functionality The OAS is implemented in the OS7030 and OS7100 as a pure software application integral to the systems main processing software. On the larger systems of OS7200 and OS7400 this application has a dedicated hardware platform that is integrated into the host OfficeServ system. This method of implementation allows greater scalability as well as flexibility. The OAS module for the OS7200 and OS7400 provides three major functions. IP Telephony 1. Media Proxy Server (MPS) This is the heart of an IP based communications system and performs all the tasks necessary to make voice and video communications within an IP network. It brings efficiency by being the Operator in an IP network, checking handset status and capabilities before passing calls through. It also looks after complexities such as how to connect to remote IP handsets that can be on completely different networks in different countries or continents or integrating video. The MPS manages the whole process without the end user having to be concerned about How or Why. 2. Media Gateway Interface (MGI) There are many places you need to communicate to that are not within the IP networks, such as the phone in your home, a fax machine or answering machine. In these cases there needs to be a gateway between these devices and the IP world. The Samsung MGI is a very efficient way of performing this task, supporting many protocols and codec s. It takes the conversion process in its stride, always delivering high quality voice communications between any devices. OfficeServ Connect Capability 3. Dual Tone Multi Frequency Detection (DTMF) You may know this under its more informal name of Tone Dialling. To allow the OfficeServ system to efficiently and flexibly communicate with virtually any type of phone, it is some times necessary to communicate using these tones. This allows powerful functions such as OfficeServ Connect to be used with any mobile handset and just about any fixed line phone. Removing restrictions increases flexibility and therefore efficiency. Pure IP Architecture Flexibility to connect IP to legacy networks (MGI) Direct Media Connection of IP voice/video devices (MPS) Reduces cost of IP system Reduces system components/cabinets

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