CUSTOMER SERVICE PORTAL
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- Brice Patrick
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1 WELCOME TO THE CUSTOMER SERVICE PORTAL WEBINAR Customer Service Portal Webinar
2 To access the Freedom Customer Service Portal, simply click Support Customer Service Portal Webinar
3 Click CUSTOMER SERVICE PORTAL
4 Enter your assigned Login ID and Password to enter the Customer Service Portal. Customer Service Portal Webinar
5 This is the opening screen of the Customer Service Portal! Click Request Service to file a web-based Service Order. 5
6 Complete the Service Request form and click Submit when done! Remember there are three required fields: 1. Customer Reference 2. Req Service Date 3. Problem Customer Service Portal Webinar
7 You will receive a Service Order Number confirming that your service request has been received by Freedom Systems! 7
8 The Customer Service Portal also lets you track the status of your Service Requests. This is accessed through Pending Orders! 8
9 Service Requests can be Sorted, Printed or Exported! 9
10 This is an example of a Service Order displayed to screen which can then be printed! 10
11 Another important feature lets you view and print your Invoices! 11
12 Service Requests can be Sorted, Printed or Exported! 12
13 The Customer Service Portal now offers a complete, on- line FAQ Section! 13
14 FAQ s are sorted by Topics or Programs! 14
15 You can also search for specific Key Words or Phrases! 15
16 Selecting a question will display the Answer/Solution to your issue! 16
17 Rating the answers lets us continually update the data to maximize its usefulness! Customer Service Portal Webinar
18 One more feature available is the Knowledge Base 18
19 The Knowledge This Base page is will used display to any store custom information operating and procedures procedures or information unique that to is on file your for municipality! your municipality. Customer Service Portal Webinar - October 23,
20 You will need to reset your password the first time you use the Customer Service Portal! 20
21 Click Change Password, enter the new password and click Submit. 21
22 Store your new password in a safe place! 22
23 THANK YOU FOR ATTENDING THE CUSTOMER SERVICE PORTAL WEBINAR. 23
24 PLEASE REMEMBER TO VISIT FOR A LIST OF UPCOMING WEBINARS! 24
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